You do well and I do well? The behavioral consequences of corporate social responsibility

International Journal of Hospitality Management

Volumn 40, Issue , 2014, Pages 62-70

  Fu, Hui ^a   Ye, Ben Haobin ^a   Law, Rob ^b  

^a SUN YAT SEN UNIVERSITY   (China)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

China; Corporate social responsibility; Hotel industry; Organizational citizenship behavior; Organizational commitment; Organizational identity

Indexed keywords

EID: 84898985472     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2014.03.004     Document Type: Article

References (77)

1. Agle B.R., Mitchell R.K., Sonnenfeld J.A. Who Matters to CEOs? An investigation of stakeholder attributes and salience, corporate performance, and CEO values. Acad. Manage. J. 1999, 42(5):507-525.
2. Aguinis H., Glavas A. What we know and don't know about corporate social responsibility: a review and research agenda. J. Manage. 2012, 38(4):932-968.
3. Bell S.J., Menguc B. The employee-organization relationship, organizational citizenship behaviors, and superior service quality. J. Retail. 2002, 78(2):131-146.
4. Bohdanowicz P., Zientara P., Novotna E. International hotel chains and environmental protection: an analysis of Hilton's we care! programme (Europe, 2006-2008). J. Sustain. Tour. 2011, 19(7):797-816.
5. Boluk K. Using CSR as a tool for development: an investigation of the fair hotels scheme in Ireland. J. Qual. Assur. Hosp. Tour. 2013, 14(1):49-65.
6. Brammer S., Millington A., Rayton B. The contribution of corporate social responsibility to organizational commitment. Int. J. Hum. Resour. Manage. 2007, 18(10):1701-1719.
7. Branco M., Rodrigues L. Corporate social responsibility and resource-based perspectives. J. Business Ethics 2006, 69(2):111-132.
8. Carmeli A., Gilat G., Waldman D.A. The role of perceived organizational performance in organizational identification, adjustment and job performance. J. Manage. Stud. 2007, 44(6):972-992.
9. Carroll A.B. A three-dimensional conceptual model of corporate performance. Acad. Manage. Rev. 1979, 4(4):497-505.
10. Carroll A.B. The pyramid of corporate social responsibility: toward the moral management of organizational stakeholders. Business Horizons 1991, 7(8):39-48.
11. Chiang C.F., Hsieh T.S. The impacts of perceived organizational support and psychological empowerment on job performance: the mediating effects of organizational citizenship behavior. Int. J. Hosp. Manage. 2012, 31(1):180-190.
12. Choi J.N. Change-oriented organizational citizenship behavior: effects of work environment characteristics and intervening psychological processes. J. Organ. Behav. 2007, 28(4):467-484.
13. Cialdini R.B., Brown S.L., Lewis B.P., Luce C., Neuberg S.L. Reinterpreting the empathy-altruism relationship: when one into one equals oneness. J. Personal. Soc. Psychol. 1997, 73(3):481-494.
14. Clarkson M.B.E. A stakeholder framework for analyzing and evaluating corporate social performance. Acad. Manage. Rev. 1995, 20(1):92-117.
15. Collier J., Esteban R. Corporate social responsibility and employee commitment. Business Ethics: Eur. Rev. 2007, 16(1):19-33.
16. Cowper-Smith A., de Grosbois D. The adoption of corporate social responsibility practices in the airline industry. J. Sustain. Tour. 2010, 19(1):59-77.
17. de Grosbois D. Corporate social responsibility reporting by the global hotel industry: commitment, initiatives and performance. Int. J. Hosp. Manage. 2012, 31(3):896-905.
18. Dovidio J.F., Gaertner S.L., Validzic A., Matoka K., Johnson B., Frazier S. Extending the benefits of recategorization: evaluations, self-disclosure, and helping. J. Exp. Soc. Psychol. 1997, 33(4):401-420.
19. Dutton J.E., Dukerich J.M., Harquail C.V. Organizational images and member identification. Admin. Sci. Quart. 1994, 39(2):239-263.
20. Farh J.-L., Earley P.C., Lin S.-C. Impetus for action: a cultural analysis of justice and organizational citizenship behavior in chinese society. Admin. Sci. Quart. 1997, 42(3):421-444.
21. Farh J.-L., Hackett R.D., Liang J. Individual-level cultural values as moderators of perceived organizational support-employee outcome relationships in china: comparing the effects of power distance and traditionality. Acad. Manage. J. 2007, 50(3):715-729.
22. Farh J.L., Zhong C.B., Organ D.W. Organizational citizenship behavior in the People's Republic of China. Organ. Sci. 2004, 15(2):241-253.
23. Faulkner B., Patiar A. Workplace induced stress among operational staff in the hotel industry. Int. J. Hosp. Manage. 1997, 16(1):99-117.
24. Fornell C., Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. J. Market. Res. 1981, 18(1):39-50.
25. Friedman M. The Social Responsibility of Business is to Increase its Profits 1970, New York Times Magazine, September 13th, 32-33, 122, 126.
26. Garay L., Font X. Doing good to do well? Corporate social responsibility reasons, practices and impacts in small and medium accommodation enterprises. Int. J. Hosp. Manage. 2012, 31(2):329-337.
27. Garriga E., Melé D. Corporate social responsibility theories: mapping the territory. J. Business Ethics 2004, 53(1-2):51-71.
28. Gu H., Li B., Mao X. Mechanism of China hotels' CSR practices. Tour. Tribune 2011, 26(4):56-65.
29. Gu H., Ryan C. Ethics and corporate social responsibility - an analysis of the views of Chinese hotel managers. Int. J. Hosp. Manage. 2011, 30(4):875-885.
30. Hair J.F., Black W.C., Babin B.J., Anderson R.E. Multivariate Data Analysis 2010, Pearson, Upper Saddle River.
31. Henderson J.C. Corporate social responsibility and tourism: hotel companies in Phuket, Thailand, after the Indian Ocean tsunami. Int. J. Hosp. Manage. 2007, 26(1):228-239.
32. Hofman P.S., Newman A. The impact of perceived corporate social responsibility on organizational commitment and the moderating role of collectivism and masculinity: evidence from China. Int. J. Hum. Resour. Manage. 2013, 1-22.
33. IMF Retrieved 26 May, 2013, from International Monetory Fund 2013, http://www.imf.org/external/datamapper/index.php.
34. Inoue Y., Lee S. Effects of different dimensions of corporate social responsibility on corporate financial performance in tourism-related industries. Tour. Manage. 2011, 32(4):790-804.
35. Jung H.S., Yoon H.H. The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel. Int. J. Hosp. Manage. 2012, 31(2):369-378.
36. Kang K.H., Lee S., Huh C. Impacts of positive and negative corporate social responsibility activities on company performance in the hospitality industry. Int. J. Hosp. Manage. 2010, 29(1):72-82.
37. Kim H., Lee M., Lee H.M., Kim N. Corporate social responsibility and employee-company identification. J. Business Ethics 2010, 95(4):557-569.
38. Kline R.B. Principles and Practice of Structural Equation Modeling 2005, Guilford Press, New York. second ed.
39. Kucukusta D., Mak A., Chan X. Corporate social responsibility practices in four and five-star hotels: Perspectives from Hong Kong visitors. Int. J. Hosp. Manage. 2013, 34(0):19-30.
40. Lee C.K., Song H.J., Lee H.M., Lee S., Bernhard B.J. The impact of CSR on casino employees' organizational trust, job satisfaction, and customer orientation: an empirical examination of responsible gambling strategies. Int. J. Hosp. Manage. 2013, 33(0):406-415.
41. Lee S., Heo C.Y. Corporate social responsibility and customer satisfaction among US publicly traded hotels and restaurants. Int. J. Hosp. Manage. 2009, 28(4):635-637.
42. Lee S., Park S. Do socially responsible activities help hotels and casinos achieve their financial goals?. Int. J. Hosp. Manage. 2009, 28(1):105-112.
43. Lee S., Seo K., Sharma A. Corporate social responsibility and firm performance in the airline industry: the moderating role of oil prices. Tour. Manage. 2013, 38(0):20-30.
44. Lee S., Singal M., Kang K.H. The corporate social responsibility-financial performance link in the U.S. restaurant industry: do economic conditions matter?. Int. J. Hosp. Manage. 2013, 32(0):2-10.
45. Lee Y.K., Kim Y., Lee K.H., Li D. The impact of CSR on relationship quality and relationship outcomes: a perspective of service employees. Int. J. Hosp. Manage. 2012, 31(3):745-756.
46. Mael F., Ashforth B.E. Alumni and their alma mater: a partial test of the reformulated model of organizational identification. J. Organ. Behav. 1992, 13(2):103-123.
47. Mael F.A., Ashforth B.E. Loyal from day one: biodata, organizational identification, and turnover among newcomers. Person. Psychol. 1995, 48(2):309-333.
48. Marin L., Ruiz S. I need you too! Corporate identity attractiveness for consumers and the role of social responsibility. J. Business Ethics 2007, 71(3):245-260.
49. Mathieu J.E., Zajac D.M. A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychol. Bull. 1990, 108(2):171-194.
50. Meyer J.P., Allen N.J. Commitment in the Workplace: Theory, Research, and Application 1997, Vol. 68. Sage, Thousand Oaks, CA.
51. Meyer J.P., Stanley D.J., Herscovitch L., Topolnytsky L. Affective, continuance, and normative commitment to the organization: a meta-analysis of antecedents, correlates, and consequences. J. Vocat. Behav. 2002, 61(1):20-52.
52. Mitchell R.K., Agle B.R., Wood D.J. Toward a theory of stakeholder identification and salience: defining the principle of who and what really counts. Acad. Manage. Rev. 1997, 22(4):853-886.
53. Mozes M., Josman Z., Yaniv E. Corporate social responsibility organizational identification and motivation. Soc. Responsibil. J. 2011, 7(2):310-325.
54. Nadiri H., Tanova C. An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry. Int. J. Hosp. Manage. 2010, 29(1):33-41.
55. Organ D.W. Organizational Citizenship Behavior: The Good Soldier Syndrome 1988, Lexington Books, Lexington, MA.
56. Peng X., Wei J., Li Y. CSR practices of China's hotel companies: content analysis of CSR information of top 15 hotel groups. Tour. Tribune 2013, 28(3):52-61.
57. Podsakoff N.P., Whiting S.W., Podsakoff P.M., Blume B.D. Individual- and organizational-level consequences of organizational citizenship behaviors: a meta-analysis. J. Appl. Psychol. 2009, 94(1):122-141.
58. Podsakoff P.M., MacKenzie S.B., Lee J.Y., Podsakoff N.P. Common method biases in behavioral research: a critical review of the literature and recommended remedies. J. Appl. Psychol. 2003, 88(5):879-903.
59. Podsakoff P.M., MacKenzie S.B., Paine J.B., Bachrach D.G. Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research. J. Manage. 2000, 26(3):513-563.
60. Riketta M. Organizational identification: a meta-analysis. J. Vocat. Behav. 2005, 66(2):358-384.
61. Rupp D.E., Ganapathi J., Aguilera R.V., Williams C.A. Employee reactions to corporate social responsibility: an organizational justice framework. J. Organ. Behav. 2006, 27(4):537-543.
62. Shrout P.E., Bolger N. Mediation in experimental and nonexperimental studies: new procedures and recommendations. Psychol. Methods 2002, 7(4):422-445.
63. Tajfel H. Differentiation Between Social Groups 1978, Academic Press, London.
64. Tajfel H., Turner J.C. An integrative theory of intergroup conflict. The Social Psychology of Intergroup Relations 1979, Brooks-Cole, Monterey, CA. W.G. Austin, S. Worchel (Eds.).
65. Tang T.-W., Tang Y.-Y. Promoting service-oriented organizational citizenship behaviors in hotels: the role of high-performance human resource practices and organizational social climates. Int. J. Hosp. Manage. 2012, 31(3):885-895.
66. Tsai W.-H., Hsu J.-L., Chen C.-H., Lin W.-R., Chen S.-P. An integrated approach for selecting corporate social responsibility programs and costs evaluation in the international tourist hotel. Int. J. Hosp. Manage. 2010, 29(3):385-396.
67. Turban D.B., Greening D.W. Corporate social performance and organizational attractiveness to prospective employees. Acad. Manage. J. 1997, 40(3):658-672.
68. Turker D. How corporate social responsibility influences organizational commitment. J. Business Ethics 2009, 89(2):189-204.
69. Turker D. Measuring corporate social responsibility: a scale development study. J. Business Ethics 2009, 85(4):411-427.
70. Twenge J.M., Campbell S.M., Hoffman B.J., Lance C.E. Generational differences in work values: leisure and extrinsic values increasing, social and intrinsic values decreasing. J. Manage. 2010, 36(5):1117-1142.
71. van Knippenberg D., Sleebos E. Organizational identification versus organizational commitment: self-definition, social exchange, and job attitudes. J. Organ. Behav. 2006, 27(5):571-584.
72. Wang J., Wong C.-k. Understanding organizational citizenship behavior from a cultural perspective: an empirical study within the context of hotels in Mainland China. Int. J. Hosp. Manage. 2011, 30(4):845-854.
73. Wayne S.J., Shore L.M., Liden R.C. Perceived organizational support and leader-member exchange: a social exchange perspective. Acad. Manage. J. 1997, 40(1):82-111.
74. Williams L.J., Anderson S.E. Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. J. Manage. 1991, 17(3):601-617.
75. Zhang H.Q., Guillet B.D., Gao W. What determines multinational hotel groups' locational investment choice in China?. Int. J. Hosp. Manage. 2012, 31(2):350-359.
76. Zhang H.Q., Wu E. Human resources issues facing the hotel and travel industry in China. Int. J. Contemp. Hosp. Manage. 2004, 16(7):424-428.
77. 51Job.com Employer Recognition Survey Report 2011 2011, Retrieved August 13, 2013 from: http://my.51job.com/careerpost/2010/mkt_awards10/FileDownload/2011EmployerRecognitionSurveyReport.pdf.