The value of patients' handwritten comments on HCAHPS surveys

Journal of Healthcare Management

Volumn 59, Issue 1, 2014, Pages 31-47

  Huppertz, John W ^a   Smith, Robert ^b  

^a CLARKSON UNIVERSITY   (United States)

^b Eddy Foundation   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COMMUNITY HOSPITAL; CONTENT ANALYSIS; DATA BASE; HANDWRITING; HEALTH CARE QUALITY; HEALTH SURVEY; HOSPITAL CONSUMER ASSESSMENT OF HEALTHCARE PROVIDERS AND SYSTEMS; HUMAN; MAJOR CLINICAL STUDY; OUTCOME ASSESSMENT; PATIENT SATISFACTION; QUANTITATIVE ANALYSIS; REGRESSION ANALYSIS; RETROSPECTIVE STUDY;

ANECDOTES AS TOPIC; ATTITUDE TO HEALTH; HEALTH CARE SURVEYS; HOSPITALS; HUMANS; PATIENT SATISFACTION;

EID: 84894689265     PISSN: 10969012     EISSN: 19447396     Source Type: Journal    
DOI: 10.1097/00115514-201401000-00007     Document Type: Article

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