Reconsidering models of patient satisfaction and behavioral intentions

Health Care Management Review

Volumn 28, Issue 1, 2003, Pages 7-20

  Otani, Koichiro ^a   Kurz, Richard S ^b   Burroughs, Thomas E ^c   Waterman, Brian ^c  

^a INDIANA UNIVERSITY PURDUE UNIVERSITY FORT WAYNE   (United States)

^b SAINT LOUIS UNIVERSITY   (United States)

^c BJC HEALTHCARE   (United States)

Author keywords

Hospitals; Intention to return; Patient satisfaction; Quality of care

Indexed keywords

AGE DISTRIBUTION; ARTICLE; BEHAVIORAL SCIENCE; CONTROLLED STUDY; DISEASE SEVERITY; DOCTOR PATIENT RELATION; FEMALE; HEALTH CARE QUALITY; HEALTH INSURANCE; HOSPITAL ADMISSION; HOSPITAL DISCHARGE; HUMAN; LENGTH OF STAY; MAJOR CLINICAL STUDY; MALE; MARRIAGE; MULTIPLE REGRESSION; NURSE PATIENT RELATIONSHIP; NURSING; PATIENT ATTITUDE; PATIENT SATISFACTION; PERCEPTION; PHYSICIAN ATTITUDE; RACE DIFFERENCE; SEX DIFFERENCE;

EID: 0037217964     PISSN: 03616274     EISSN: None     Source Type: Journal    
DOI: 10.1097/00004010-200301000-00002     Document Type: Article

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