메뉴 건너뛰기




Volumn 45, Issue 6 PART 1, 2010, Pages 1602-1613

Consumers' use of HCAHPS ratings and word-of-mouth in hospital choice

Author keywords

HCAHPS; hospital choice; Patient satisfaction; word of mouth communication

Indexed keywords

ADULT; ARTICLE; CONSUMER ATTITUDE; CONSUMER HEALTH INFORMATION; E-MAIL; ELECTIVE SURGERY; FEMALE; HEALTH CARE COST; HOSPITAL CARE; HUMAN; MAJOR CLINICAL STUDY; MALE; MEDICAL INFORMATION; PATIENT DECISION MAKING;

EID: 78449313674     PISSN: 00179124     EISSN: 14756773     Source Type: Journal    
DOI: 10.1111/j.1475-6773.2010.01153.x     Document Type: Article
Times cited : (33)

References (35)
  • 1
    • 0036376129 scopus 로고    scopus 로고
    • How Prevalent Is the Negativity Effect in Consumer Environments?
    • Ahluwalia, R., 2002. "How Prevalent Is the Negativity Effect in Consumer Environments? Journal of Consumer Research 29 (3): 270-9.
    • (2002) Journal of Consumer Research , vol.29 , Issue.3 , pp. 270-279
    • Ahluwalia, R.1
  • 2
    • 33748566804 scopus 로고    scopus 로고
    • The Effect of Word-of-Mouth on Sales
    • Online Book Reviews
    • Chevalier, J. A., and, D. Mayzlin,. 2006. "The Effect of Word-of-Mouth on Sales: Online Book Reviews. Journal of Marketing Research 43 (3): 345-54.
    • (2006) Journal of Marketing Research , vol.43 , Issue.3 , pp. 345-354
    • Chevalier, J.A.1    Mayzlin, D.2
  • 3
    • 0023770868 scopus 로고    scopus 로고
    • Consumer Selection of Physicians and Dentists
    • An Examination of Choice Criteria and Cue Usage
    • Crane, F. G., and, J. E. Lynch,. 1998. "Consumer Selection of Physicians and Dentists: An Examination of Choice Criteria and Cue Usage. Journal of Health Care Marketing 8 (3): 16-9.
    • (1998) Journal of Health Care Marketing , vol.8 , Issue.3 , pp. 16-19
    • Crane, F.G.1    Lynch, J.E.2
  • 4
    • 78449289107 scopus 로고    scopus 로고
    • Patients Rarely Use Online Ratings to Pick Physicians
    • Dolan, P. L., 2008. "Patients Rarely Use Online Ratings to Pick Physicians. American Medical News 51: 24.
    • (2008) American Medical News , vol.51 , pp. 24
    • Dolan, P.L.1
  • 5
    • 22544435495 scopus 로고    scopus 로고
    • Reducing the Influence of Anecdotal Reasoning on People's Health Care Decisions
    • Is a Picture Worth a Thousand Statistics?:
    • Fagerlin, A., C. Wong, and, P. A. Ubel,. 2005. "Reducing the Influence of Anecdotal Reasoning on People's Health Care Decisions: Is a Picture Worth a Thousand Statistics? Medical Decision Making 25 (4): 398-405.
    • (2005) Medical Decision Making , vol.25 , Issue.4 , pp. 398-405
    • Fagerlin, A.1    Wong, C.2    Ubel, P.A.3
  • 8
    • 0030469011 scopus 로고    scopus 로고
    • Consumer Perspectives on Information Needs for Health Plan Choice
    • Gibbs, D. A., J. Sangl, and, B. Burrus,. 1996. "Consumer Perspectives on Information Needs for Health Plan Choice. Health Care Financing Review 18 (1): 55-74.
    • (1996) Health Care Financing Review , vol.18 , Issue.1 , pp. 55-74
    • Gibbs, D.A.1    Sangl, J.2    Burrus, B.3
  • 9
    • 4243097705 scopus 로고    scopus 로고
    • Let's Put Consumers in Charge of Healthcare
    • Herzlinger, R., 2002. "Let's Put Consumers in Charge of Healthcare. Harvard Business Review 22 (7): 44-55.
    • (2002) Harvard Business Review , vol.22 , Issue.7 , pp. 44-55
    • Herzlinger, R.1
  • 10
    • 0034266446 scopus 로고    scopus 로고
    • Increasing the Impact of Health Plan Report Cards by Addressing Consumers' Concerns
    • Hibbard, J. H., L. Harris-Kojetin, P. Mullin, J. Lubalin, and, S. Garfinkel,. 2000. "Increasing the Impact of Health Plan Report Cards by Addressing Consumers' Concerns. Health Affairs 16 (5): 138-43.
    • (2000) Health Affairs , vol.16 , Issue.5 , pp. 138-143
    • Hibbard, J.H.1    Harris-Kojetin, L.2    Mullin, P.3    Lubalin, J.4    Garfinkel, S.5
  • 11
    • 0038165445 scopus 로고    scopus 로고
    • Supporting Informed Consumer Health Care Decisions
    • Data Presentation Approaches that Facilitate the Use of Information in Choice
    • Hibbard, J. H., and, E. Peters,. 2003. "Supporting Informed Consumer Health Care Decisions: Data Presentation Approaches that Facilitate the Use of Information in Choice. Annual Review of Public Health 24: 413-33.
    • (2003) Annual Review of Public Health , vol.24 , pp. 413-433
    • Hibbard, J.H.1    Peters, E.2
  • 12
    • 0030625058 scopus 로고    scopus 로고
    • Increasing Informed Consumer Decisions in Health Care
    • Hibbard, J. H., P. Slovic, and, J. J. Jewett,. 1997. "Increasing Informed Consumer Decisions in Health Care. Milbank Quarterly 75 (3): 395-414.
    • (1997) Milbank Quarterly , vol.75 , Issue.3 , pp. 395-414
    • Hibbard, J.H.1    Slovic, P.2    Jewett, J.J.3
  • 13
    • 0036551622 scopus 로고    scopus 로고
    • Strategies for Reporting Health Plan Performance Information to Consumers
    • Evidence from Controlled Studies
    • Hibbard, J. H., P. Slovic, E. Peters, and, M. L. Finucane,. 2002. "Strategies for Reporting Health Plan Performance Information to Consumers: Evidence from Controlled Studies. Health Services Research 37 (2): 291-313.
    • (2002) Health Services Research , vol.37 , Issue.2 , pp. 291-313
    • Hibbard, J.H.1    Slovic, P.2    Peters, E.3    Finucane, M.L.4
  • 14
    • 23044479742 scopus 로고    scopus 로고
    • Hospital Performance Reports
    • Impact on Quality, Market Share, and Reputation
    • Hibbard, J. H., J. Stockard, and, M. Tusler,. 2005. "Hospital Performance Reports: Impact on Quality, Market Share, and Reputation. Health Affairs 24 (4): 1150-60.
    • (2005) Health Affairs , vol.24 , Issue.4 , pp. 1150-1160
    • Hibbard, J.H.1    Stockard, J.2    Tusler, M.3
  • 15
    • 78449271218 scopus 로고    scopus 로고
    • [accessed on June 30, 2008]
    • HospitalCompare. 2008. [accessed on June 30, 2008]. Available at http://www.hospitalcompare.hhs.gov/Hospital/Search/SearchOptions.asp
    • (2008)
  • 17
    • 33744733355 scopus 로고    scopus 로고
    • The Predictive Accuracy of the New York State Coronary Artery Bypass Surgery Report-Card System
    • Jha, A., and, A. M. Epstein,. 2006. "The Predictive Accuracy of the New York State Coronary Artery Bypass Surgery Report-Card System. Health Affairs 25 (3): 844-55.
    • (2006) Health Affairs , vol.25 , Issue.3 , pp. 844-855
    • Jha, A.1    Epstein, A.M.2
  • 18
    • 8344280496 scopus 로고    scopus 로고
    • [accessed on May 8, 2008]
    • Kaiser Family Foundation. 2004."National Survey on Consumers' Experiences with Patient Safety and Quality Information" [accessed on May 8, 2008]. Available at http://www.kff.org/kaiserpolls/upload/National-Survey-on- Consumers-Experiences-With-Patient-Safety-and-Quality-Information-Survey- Summary-and-Chartpack.pdf
    • (2004) National Survey on Consumers' Experiences with Patient Safety and Quality Information
  • 19
    • 13244284695 scopus 로고    scopus 로고
    • Negativity in the Evaluation of Political Candidates
    • Klein, J. G., and, R. Ahluwalia,. 2005. "Negativity in the Evaluation of Political Candidates. Journal of Marketing 69 (1): 131-42.
    • (2005) Journal of Marketing , vol.69 , Issue.1 , pp. 131-142
    • Klein, J.G.1    Ahluwalia, R.2
  • 20
    • 33846038679 scopus 로고    scopus 로고
    • Consumers Need Health-Care Data
    • January 29, 2004
    • Landro, L., 2004."Consumers Need Health-Care Data."Wall Street Journal, January 29, 2004.
    • (2004) Wall Street Journal
    • Landro, L.1
  • 21
    • 0025783811 scopus 로고
    • Caveat Emptor or Blissful Ignorance? Patients and the Consumerist Ethos
    • Lupton, D., C. Donaldson, and, P. Lloyd,. 1991. "Caveat Emptor or Blissful Ignorance? Patients and the Consumerist Ethos. Social Science of Medicine 33 (5): 559-68.
    • (1991) Social Science of Medicine , vol.33 , Issue.5 , pp. 559-568
    • Lupton, D.1    Donaldson, C.2    Lloyd, P.3
  • 22
    • 0034639804 scopus 로고    scopus 로고
    • The Public Release of Performance Data
    • What Do We Expect to Gain? A Review of the Evidence
    • Marshall, M. N., P. G. Shekelle, S. Leatherman, and, R. H. Brook,. 2000. "The Public Release of Performance Data: What Do We Expect to Gain? A Review of the Evidence. Journal of American Medical Association 283 (14): 1866-74.
    • (2000) Journal of American Medical Association , vol.283 , Issue.14 , pp. 1866-1874
    • Marshall, M.N.1    Shekelle, P.G.2    Leatherman, S.3    Brook, R.H.4
  • 24
    • 34248549602 scopus 로고    scopus 로고
    • Numeracy Skill and the Communication, Comprehension, and Use of Risk-Benefit Information
    • Peters, E., J. Hibbard, P. Slovic, and, N. Dieckmann,. 2007b. "Numeracy Skill and the Communication, Comprehension, and Use of Risk-Benefit Information. Health Affairs 26 (1): 741-8.
    • (2007) Health Affairs , vol.26 , Issue.1 , pp. 741-748
    • Peters, E.1    Hibbard, J.2    Slovic, P.3    Dieckmann, N.4
  • 25
    • 78449275881 scopus 로고    scopus 로고
    • [accessed on March 12, 2009]
    • Press-Ganey. 2008."Hospital Pulse Report, 2008" [accessed on March 12, 2009]. Available at http://www.pressganey.com/galleries/default-file/ 2008-Hospital-Pulse-Report.pdf
    • (2008) Hospital Pulse Report, 2008
  • 26
  • 27
    • 0022447421 scopus 로고
    • Encouraging Preventive Behavior for Distant and Proximal Health Threats
    • Effects of Vivid versus Abstract Information
    • Rook, K. S., 1986. "Encouraging Preventive Behavior for Distant and Proximal Health Threats: Effects of Vivid versus Abstract Information. Journal of Gerontology 41 (4): 526-34.
    • (1986) Journal of Gerontology , vol.41 , Issue.4 , pp. 526-534
    • Rook, K.S.1
  • 28
    • 84952109977 scopus 로고
    • Effects of Case History versus Abstract Information on Health Attitudes and Behaviors
    • Rook, K. S., 1987. "Effects of Case History versus Abstract Information on Health Attitudes and Behaviors. Journal of Applied Social Psychology 17 (2): 533-53.
    • (1987) Journal of Applied Social Psychology , vol.17 , Issue.2 , pp. 533-553
    • Rook, K.S.1
  • 29
    • 0033850046 scopus 로고    scopus 로고
    • Narrative Valuation in a Policy Judgment Context
    • Satterfield, T., P. Slovik, and, R. Gregory,. 2000. "Narrative Valuation in a Policy Judgment Context. Ecological Economics 34: 315-31.
    • (2000) Ecological Economics , vol.34 , pp. 315-331
    • Satterfield, T.1    Slovik, P.2    Gregory, R.3
  • 32
    • 78449298816 scopus 로고    scopus 로고
    • Presented at CAHPS User Group Meeting, December 2008 [accessed on March 28, 2009]
    • Sofaer, S., 2008. Engaging Consumers in Using Quality Reports: What It Takes to 'Capture Eyeballs'. Presented at CAHPS User Group Meeting, December 2008 [accessed on March 28, 2009]. Available at https://www.cahps.ahrq.gov/ content/community/Events/files/T-6-JC-Shoshanna-Sofaer.pdf
    • (2008) Engaging Consumers in Using Quality Reports: What It Takes to 'Capture Eyeballs'
    • Sofaer, S.1
  • 33
    • 0016264378 scopus 로고
    • Judgment under Uncertainty
    • Heuristics and Biases
    • Tversky, A., and, D. Kahneman,. 1974. "Judgment under Uncertainty: Heuristics and Biases. Science 185 (4157): 1124-31.
    • (1974) Science , vol.185 , Issue.4157 , pp. 1124-1131
    • Tversky, A.1    Kahneman, D.2
  • 34
    • 0035083677 scopus 로고    scopus 로고
    • The Inclusion of Patient Testimonials in Decision Aids
    • Effects on Treatment Choices
    • Ubel, P. A., C. Jepson, and, J. Baron,. 2001. "The Inclusion of Patient Testimonials in Decision Aids: Effects on Treatment Choices. Medical Decision-Making 21 (1): 60-8.
    • (2001) Medical Decision-Making , vol.21 , Issue.1 , pp. 60-68
    • Ubel, P.A.1    Jepson, C.2    Baron, J.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.