Patient satisfaction: How do qualitative comments relate to quantitative scores on a satisfaction survey?

Quality Management in Health Care

Volumn 18, Issue 1, 2009, Pages 3-18

  Santuzzi, Nicole R ^a   Brodnik, Melanie S ^b   Rinehart Thompson, Laurie ^b   Klatt, Maryanna ^b  

^a OHIO STATE UNIVERSITY   (United States)

^b OHIO STATE UNIVERSITY   (United States)

Author keywords

Cancer; Oncology; Patient comments; Patientsatisfaction; Satisfaction survey

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; EPIDEMIOLOGY; EVALUATION; FEMALE; HUMAN; MALE; MIDDLE AGED; PATIENT SATISFACTION; STATISTICS; UNITED STATES;

ADOLESCENT; ADULT; AGED; AGED, 80 AND OVER; EVALUATION STUDIES AS TOPIC; FEMALE; HEALTH CARE SURVEYS; HUMANS; MALE; MIDDLE AGED; OHIO; PATIENT SATISFACTION; YOUNG ADULT;

EID: 60549115859     PISSN: 10638628     EISSN: 15505154     Source Type: Journal    
DOI: 10.1097/01.QMH.0000344589.61971.41     Document Type: Article

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