Beyond service quality: The mediating role of patient safety perceptions in the patient experience-satisfaction relationship

Health Care Management Review

Volumn 36, Issue 4, 2011, Pages 359-368

  Rathert, Cheryl ^a,b   May, Douglas R ^c   Williams, Eric S ^d  

^a Health Services Management   (United States)

^b University of Missouri   (United States)

^c UNIVERSITY OF KANSAS   (United States)

^d UNIVERSITY OF ALABAMA   (United States)

Author keywords

patient experience; patient perceptions; patient safety; patient satisfaction

Indexed keywords

AGED; ARTICLE; FEMALE; HEALTH CARE QUALITY; HEALTH CARE SURVEY; HUMAN; MALE; MEDICAL ERROR; MIDDLE AGED; PATIENT SATISFACTION; SAFETY; UNITED STATES;

AGED; FEMALE; HEALTH CARE SURVEYS; HUMANS; MALE; MEDICAL ERRORS; MIDDLE AGED; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; SAFETY MANAGEMENT; UNITED STATES;

EID: 80052672652     PISSN: 03616274     EISSN: None     Source Type: Journal    
DOI: 10.1097/HMR.0b013e318219cda1     Document Type: Article

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