A unified model of the co-creation process

Expert Systems with Applications

Volumn 41, Issue 9, 2014, Pages 4373-4387

  Durugbo, Christopher ^a   Pawar, Kulwant ^b  

^a UNIVERSITY OF BRISTOL   (United Kingdom)

^b UNIVERSITY OF NOTTINGHAM   (United Kingdom)

Author keywords

Co creation; Collaborative design; User innovation; User centred design; Value

Indexed keywords

EID: 84893951595     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2014.01.007     Document Type: Article

References (82)

1. K. Altun, T. Dereli, and A. Baykasoǧlu Development of a framework for customer co-creation in NPD through multi-issue negotiation with issue trade-offs Expert Systems with Applications 40 2013 873 880
2. L. Andreu, I. Sánchez, and C. Mele Value co-creation among retailers and consumers: New insights into the furniture market Journal of Retailing and Consumer Services 17 2010 241 250
3. J. Banks, and J. Potts Co-creating games: A co-evolutionary analysis New Media and Society 12 2010 253 270
4. H. Barki, and J. Hartwick Rethinking the concept of user involvement MIS Quarterly: Management Information Systems 13 1989 53 63
5. M.M. Beyerlein, S. Freedman, C. McGee, and L. Moran Beyond teams: Building the collaborative organization 2003 Jossey-Bass/Pfeiffer San Francisco
6. M. Bogers, A. Afuah, and B. Bastian Users as innovators: A review, critique, and future research directions Journal of Management 36 2010 857 875
7. M. Bogers, and J. West Managing distributed innovation: strategic utilization of open and user innovation Creativity and Innovation Management 21 2012 61 75
8. W.F. Boh, Y. Ren, S. Kiesler, and R. Bussjaeger Expertise and collaboration in the geographically dispersed organization Organization Science 18 2007 595 612
9. H. Chesbrough Open innovation: The new imperative for creating and profiting from technology 2003 Harvard Business School Press Boston, MA
10. Y.-C. Chou, H.-Y. Huang, J. Jahn, and C.-H. Kuo A framework of economic analysis for tapered technology-manufacturing alliances International Journal of Production Economics 127 2010 249 261
11. R.L. Daft, and R.H. Lengel Organizational information requirements, media richness and structural design Management Science 32 1986 554 571
12. G. Di Tollo, S. Tanev, D.M. Davide, and Z. Ma Neural networks to model the innovativeness perception of co-creative firms Expert Systems with Applications 39 2012 12719 12726
13. C. Durugbo Modelling user participation in organisations as networks Expert Systems with Applications 39 2012 9230 9245
14. C. Durugbo, W. Hutabarat, A. Tiwari, and J.R. Alcock Modelling collaboration using complex networks Information Sciences 181 2011 3143 3161
15. B. Edvardsson, P. Kristensson, P. Magnusson, and E. Sundstrom Customer integration within service development - a review of methods and an analysis of insitu and exsitu contributions Technovation 32 2012 419 429
16. M. Etgar A descriptive model of the consumer co-production process Journal of the Academy of Marketing Science 36 2008 97 108
17. G. Foxall A conceptual extension of the customer-active paradigm Technovation 4 1986 17 27
18. G. Foxall, and B. Johnston Strategies of user-initiated product innovation Technovation 6 1987 77 102
19. Y. Fujioka A consideration of the process of co-creation of value with customers Artificial Life and Robotics 14 2009 101 103
20. J. Füller, K. Hutter, and R. Faullant Why co-creation experience matters? Creative experience and its impact on the quantity and quality of creative contributions R&D Management 41 2011 259 273
21. J. Füller, K. Matzler, K. Hutter, and J. Hautz Consumers' creative talent: which characteristics qualify consumers for open innovation projects? An exploration of asymmetrical effects Creativity and Innovation Management 21 2012 247 262
22. B. Fullerton Co-creation in service design Interactions 16 2009 6 9
23. H. Gebauer, M. Johnson, and B. Enquist Value co-creation as a determinant of success in public transport services: A study of the Swiss Federal Railway operator (SBB) Managing Service Quality 20 2010 511 530
24. C. Gentile, N. Spiller, and G. Noci How to sustain the customer experience: An overview of experience components that co-create value with the customer European Management Journal 25 2007 395 410
25. L. Gill, L. White, and I.D. Cameron Service co-creation in community-based aged healthcare Managing Service Quality 21 2011 152 177
26. S. Gössling, L. Haglund, H. Kallgren, M. Revahl, and J. Hultman Swedish air travellers and voluntary carbon offsets: Towards the co-creation of environmental value? Current Issues in Tourism 12 2009 1 19
27. A. Grinstein, and A. Goldman Characterizing the technology firm: An exploratory study Research Policy 35 2006 121 143 (Pubitemid 43184061)
28. C. Grönroos Service logic revisited: Who creates value? And who co-creates? European Business Review 20 2008 298 314
29. A.M. Hickey, and A.M. Davis A unified model of requirements elicitation Journal of Management Information Systems 20 2004 65 84
30. K. Hutter, J. Hautz, J. Fueller, J. Mueller, and K. Matzler Communitition: The tension between competition and collaboration in community-based design contests Creativity and Innovation Management 20 2011 3 21
31. H. Jenkins Convergence culture: Where old and new media collide 2006 New York University Press New York
32. E. Katz, J.G. Blumler, and M. Gurevitch Utilization of mass communication by the individual J.G. Blumler, E. Katz, The uses of mass communications: Current perspectives on gratifications research 1974 Sage Beverly Hills, CA
33. B. Kirwan, and L.K. Ainsworth A guide to task analysis 1992 Taylor & Francis London
34. D. Koehler, and N. Harvey Blackwell handbook of judgment and decision making 2004 Blackwell Oxford
35. T. Kohler, K. Matzler, and J. Füller Avatar-based innovation: Using virtual worlds for real-world innovation Technovation 29 2009 395 407
36. G. Kotonya, and I. Sommerville Requirements engineering, processes and techniques 2002 John Wiley & Sons Inc. New York
37. R. Kumar Research methodology 2011 Sage London
38. C. Marshall, and G.B. Rossman Designing qualitative research 1999 Sage Publications London
39. O.A. Mascarenhas, R. Kesavan, and M. Bernacchi Customer value-chain involvement for co-creating customer delight Journal of Consumer Marketing 21 2004 486 496 (Pubitemid 40105939)
40. J. Matthing, B. Sandén, and B. Edvardsson New service development: Learning from and with customers International Journal of Service Industry Management 15 2004 479 498 (Pubitemid 39499374)
41. Y. Miyake Co-creation in human-computer interaction C. Stephanidis, J. Jacko, Human-computer interaction 2003 Lawrence Erlbaum Associates Publishers London
42. G. Moore Dealing with Darwin: How great companies innovate at every phase of their evolution 2005 Portfolio Books New York
43. S. Nambisan, and R.A. Baron Virtual customer environments: testing a model of voluntary participation in value co-creation activities Journal of Product Innovation Management 26 2009 388 406
44. M. Newman, and D. Robey A social process model of user-analyst relationships MIS Quarterly: Management Information Systems 16 1992 249 265
45. I. Nonaka, R. Toyama, and N. Konno SECI, Ba and leadership: A unified model of dynamic knowledge creation Long Range Planning 33 2000 5 34
46. K. Nuttavuthisit If you can't beat them, let them join: The development of strategies to foster consumers' co-creative practices Business Horizons 53 2010 315 324
47. L.B. Oh, and H.H. Teo Consumer value co-creation in a hybrid commerce service-delivery system International Journal of Electronic Commerce 14 2010 35 62
48. W.J. Orlikowski, and J.J. Baroudi Studying information technology in organizations: Research approaches and assumptions Information Systems Research 2 1991 1 28
49. P. Palvia The role of trust in e-commerce relational exchange: A unified model Information & Management 46 2009 213 220
50. S. Parjanen, L. Hennala, and S. Konsti-Laakso Brokerage functions in a virtual idea generation platform: Possibilities for collective creativity? Innovation-Management Policy & Practice 14 2012 363 374
51. K. Pawar, P. Forrester, and J. Glazzard Value analysis: Integrating product-process design Integrated Manufacturing Systems 4 1993 14 21
52. A.F. Payne, K. Storbacka, and P. Frow Managing the co-creation of value Journal of the Academy of Marketing Science 36 2008 83 96
53. H. Perks, T. Gruber, and B. Edvardsson Co-creation in radical service innovation: A systematic analysis of microlevel processes Journal of Product Innovation Management 29 2012 935 951
54. C.K. Prahalad The co-creation of value Journal of Marketing 68 2004 23
55. C.K. Prahalad, and V. Ramaswamy The future of competition: Co-creating value with customers 2003 Harvard Business School Press Boston, MA
56. C.K. Prahalad, and V. Ramaswamy Co-creation experiences: The next practice in value creation Journal of Interactive Marketing 18 2004 5 14 (Pubitemid 39289314)
57. N.K. Prebensen, and L. Foss Coping and co-creating in tourist experiences International Journal of Tourism Research 13 2011 54 67
58. V. Ramaswamy Leading the transformation to co-creation of value Strategy & Leadership 37 2009 32 37
59. J. Rasmussen, A. Pejtersen, and L.P. Goodstein Cognitive systems engineering 1994 Wiley New York
60. Y. Reich, S.L. Konda, I.A. Monarch, S.N. Levy, and E. Subrahmanian Varieties and issues of participation and design Design Studies 17 1996 165 180
61. G. Ritzer, and N. Jurgenson Production, consumption, prosumption: The nature of capitalism in the age of the digital 'prosumer' Journal of Consumer Culture 10 2010 13 36
62. D. Roberts, S. Baker, and D. Walker Can we learn together? Co-creating with consumers International Journal of Market Research 47 2005 407 427 (Pubitemid 41052942)
63. M. Rossi, and T. Tuunanen A method and tool for wide audience requirements elicitation and rapid prototyping for mobile systems Lecture Notes in Computer Science 3289 2004 629 640 (Pubitemid 39744845)
64. J. Rowley The wisdom hierarchy: Representations of the DIKW hierarchy Journal of Information Science 33 2007 163 180 (Pubitemid 46411251)
65. M. Sawhney, and E. Prandelli Communities of creation: Managing distributed innovation in turbulent markets California Management Review 42 2000 24 54
66. M. Sawhney, G. Verona, and E. Prandelli Collaborating to create: The internet as a platform for customer engagement in product innovation Journal of Interactive Marketing 19 2005 4 34 (Pubitemid 43081889)
67. G.R. Schirr Flawed tools: the efficacy of group research methods to generate customer ideas Journal of Product Innovation Management 29 2012 473 488
68. W. Schramm The process and effects of communication 1954 University of Illinois Press Urbana, IL
69. M.C. Schuhmacher, and S. Kuester Identification of lead user characteristics driving the quality of service innovation ideas Creativity and Innovation Management 21 2012 427 442
70. A. Sunikka, and J. Bragge Applying text-mining to personalization and customization research literature - who, what and where? Expert Systems with Applications 39 2012 10049 10058
71. C. Trumbach, D. Payne, and A. Kongthon Technology mining for small firms: Knowledge prospecting for competitive advantage Technological Forecasting and Social Change 73 2006 937 949 (Pubitemid 44339403)
72. C. Tynan, S. McKechnie, and C. Chhuon Co-creating value for luxury brands Journal of Business Research 63 2010 1156 1163
73. K. Ueda, T. Takenaka, and K. Fujita Toward value co-creation in manufacturing and servicing CIRP Journal of Manufacturing Science and Technology 1 2008 53 58
74. S.L. Vargo, P.P. Maglio, and M.A. Akaka On value and value co-creation: A service systems and service logic perspective European Management Journal 26 2008 145 152
75. S.F. Visser, and V. Visser Re-using users: Co-create and co-evaluate Personal and Ubiquitous Computing 10 2006 148 152 (Pubitemid 43204676)
76. E. Von Hippel Democratizing innovation 2005 MIT Press Boston, MA
77. H. Wang, Y. Ohsawa, and Y. Nishihara Innovation support system for creative product design based on chance discovery Expert Systems with Applications 39 2012 4890 4897
78. J. Yan, K. Ye, H. Wang, and Z. Hua Ontology of collaborative manufacturing: Alignment of service-oriented framework with service-dominant logic Expert Systems with Applications 37 2010 2222 2231
79. P. Zagnoli, and E. Radicchi The football-fan community as a determinant stakeholder in value co-creation Sport in Society 13 2010 1532 1551
80. X. Zhang, and R. Chen Examining the mechanism of the value co-creation with customers International Journal of Production Economics 116 2008 242 250
81. V. Zwass Co-creation: Toward a taxonomy and an integrated research perspective International Journal of Electronic Commerce 15 2010 11 48
82. D. Zwick, S.K. Bonsu, and A. Darmody Putting Consumers to WorkCo-creationand new marketing govern-mentality Journal of Consumer Culture 8 2008 163 196