An integrated approach for service quality and effectiveness improvement with a case study in the recycling pavilion service process of Isfahan municipality

Measuring Business Excellence

Volumn 16, Issue 3, 2012, Pages 84-99

  Shahin, Arash ^a   Attafar, Ali ^a   Samea, Monireh ^a  

^a UNIVERSITY OF ISFAHAN   (Iran)

Author keywords

Customer services quality; Gap; Integration; Iran; Overall administration effectiveness; Recycling; Service quality; SERVQUAL

Indexed keywords

EID: 84993027424     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/13683041211257439     Document Type: Article

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