Service quality robust design - With a case study in airport services

International Journal of Productivity and Quality Management

Volumn 9, Issue 3, 2012, Pages 404-421

  Shahin, Arash ^a   Janatyan, Nasibeh ^a   Nasirzaheh, Nahid ^a  

^a UNIVERSITY OF ISFAHAN   (Iran)

Author keywords

Isfahan International Airport; RD; Robust design; S N ratio; Service quality; Signal to noise ratio; Taguchi design of experiments

Indexed keywords

EID: 84859620719     PISSN: 17466474     EISSN: 17466482     Source Type: Journal    
DOI: 10.1504/IJPQM.2012.046369     Document Type: Article

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