메뉴 건너뛰기




Volumn 43, Issue , 2013, Pages 321-349

Cultural conflicts or cultural cushion?

Author keywords

Anticipated discrimination; Cultural distance; Hong Kong; Intercultural competence; Perceived discrimination

Indexed keywords

CULTURAL CONFLICT; QUESTIONNAIRE SURVEY; TOURISM DEVELOPMENT; TOURISM MANAGEMENT; TOURISM MARKET;

EID: 84886592038     PISSN: 01607383     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.annals.2013.07.003     Document Type: Article
Times cited : (42)

References (74)
  • 2
    • 0002726461 scopus 로고
    • Consumer dissatisfaction: The effect of disconfirmed expectancy on perceived product performance
    • Anderson R. Consumer dissatisfaction: The effect of disconfirmed expectancy on perceived product performance. Journal of Marketing Research 1973, 10(2):38-44.
    • (1973) Journal of Marketing Research , vol.10 , Issue.2 , pp. 38-44
    • Anderson, R.1
  • 3
    • 84861643921 scopus 로고    scopus 로고
    • Anticipated and perceived intergroup relations as predictors of immigrants' identification patterns
    • Anna Mähönen T., Jasinskaja-Lahti I. Anticipated and perceived intergroup relations as predictors of immigrants' identification patterns. European Psychologist 2012, 17(2):120-130.
    • (2012) European Psychologist , vol.17 , Issue.2 , pp. 120-130
    • Anna Mähönen, T.1    Jasinskaja-Lahti, I.2
  • 5
    • 56749105846 scopus 로고    scopus 로고
    • Individual differences in perceptions of service failure and recovery: the role of race and discriminatory bias
    • Baker T.L., Meyer T., Johnson J.D. Individual differences in perceptions of service failure and recovery: the role of race and discriminatory bias. Journal of the Academy of Marketing Science 2008, 36(4):552-564.
    • (2008) Journal of the Academy of Marketing Science , vol.36 , Issue.4 , pp. 552-564
    • Baker, T.L.1    Meyer, T.2    Johnson, J.D.3
  • 6
    • 84992947987 scopus 로고    scopus 로고
    • Intercultural service encounters: An exploratory study of customer experiences
    • Barker S., Hartel C.E.J. Intercultural service encounters: An exploratory study of customer experiences. Cross Cultural Management 2004, 11(1):3.
    • (2004) Cross Cultural Management , vol.11 , Issue.1 , pp. 3
    • Barker, S.1    Hartel, C.E.J.2
  • 8
    • 0032383942 scopus 로고    scopus 로고
    • Assessing measurement invariance in cross-national consumer research
    • Benedict J., Steenkamp E.M., Baumgartner H. Assessing measurement invariance in cross-national consumer research. Journal of Consumer Research 1998, 25(1):78-107.
    • (1998) Journal of Consumer Research , vol.25 , Issue.1 , pp. 78-107
    • Benedict, J.1    Steenkamp, E.M.2    Baumgartner, H.3
  • 9
    • 0003013930 scopus 로고
    • Towards ethnorelativism: A developmental model of intercultural sensitivity
    • University Press of America, New York, R.M. Paige (Ed.)
    • Bennett M.J. Towards ethnorelativism: A developmental model of intercultural sensitivity. Cross-cultural orientation: New conceptualizations and applications 1986, 27-70. University Press of America, New York. R.M. Paige (Ed.).
    • (1986) Cross-cultural orientation: New conceptualizations and applications , pp. 27-70
    • Bennett, M.J.1
  • 10
    • 69349086535 scopus 로고    scopus 로고
    • Perceived discrimination, cashier metaperceptions, embarrassment, and confidence as influencers of coupon use: An Ethnoracial-socioeconomic analysis
    • Brumbaugh A.M., Rosa J.A. Perceived discrimination, cashier metaperceptions, embarrassment, and confidence as influencers of coupon use: An Ethnoracial-socioeconomic analysis. Consumer Behavior and Retailing 2009, 85(3):347-362.
    • (2009) Consumer Behavior and Retailing , vol.85 , Issue.3 , pp. 347-362
    • Brumbaugh, A.M.1    Rosa, J.A.2
  • 11
    • 0344098307 scopus 로고
    • Attraction as a linear function of proportion of positive reinforcements
    • Byrne D., Nelson D. Attraction as a linear function of proportion of positive reinforcements. Journal of Personality and Social Psychology 1965, 1(6):659-663.
    • (1965) Journal of Personality and Social Psychology , vol.1 , Issue.6 , pp. 659-663
    • Byrne, D.1    Nelson, D.2
  • 12
    • 77952332691 scopus 로고    scopus 로고
    • Is customer participation in value creation a double-edged sword? Evidence from professional financial services across cultures
    • Chan K.W., Yim C.K., Lam S.S.K. Is customer participation in value creation a double-edged sword? Evidence from professional financial services across cultures. Journal of Marketing 2010, 74(3):48-64.
    • (2010) Journal of Marketing , vol.74 , Issue.3 , pp. 48-64
    • Chan, K.W.1    Yim, C.K.2    Lam, S.S.K.3
  • 14
    • 0000537417 scopus 로고
    • Social stigma and self-esteem: The self-protective properties of stigma
    • Crocker J., Major B. Social stigma and self-esteem: The self-protective properties of stigma. Psychological Review 1989, 96(4):608-630.
    • (1989) Psychological Review , vol.96 , Issue.4 , pp. 608-630
    • Crocker, J.1    Major, B.2
  • 15
    • 29244482012 scopus 로고    scopus 로고
    • Coping with marketplace discrimination: An exploration of the experiences of black men
    • Crockett D., Grier S.A., Williams J.A. Coping with marketplace discrimination: An exploration of the experiences of black men. Academy of Marketing Science Review 2003, 4:1-18.
    • (2003) Academy of Marketing Science Review , vol.4 , pp. 1-18
    • Crockett, D.1    Grier, S.A.2    Williams, J.A.3
  • 16
    • 84934563200 scopus 로고
    • The denial of personal discrimination
    • Crosby F. The denial of personal discrimination. American Behavioral Scientist 1984, 27(3):371-386.
    • (1984) American Behavioral Scientist , vol.27 , Issue.3 , pp. 371-386
    • Crosby, F.1
  • 17
    • 0007510601 scopus 로고
    • A comparison of moderated regression techniques considering strength of effect
    • Darrow A.L., Kahl D.R. A comparison of moderated regression techniques considering strength of effect. Journal of Management 1982, 8(2):35-47.
    • (1982) Journal of Management , vol.8 , Issue.2 , pp. 35-47
    • Darrow, A.L.1    Kahl, D.R.2
  • 18
    • 0001125968 scopus 로고    scopus 로고
    • Cultural influences on service quality expectations
    • Donthu N., Yoo B. Cultural influences on service quality expectations. Journal of Service Research 1998, 1(2):178-186.
    • (1998) Journal of Service Research , vol.1 , Issue.2 , pp. 178-186
    • Donthu, N.1    Yoo, B.2
  • 19
    • 0011116452 scopus 로고    scopus 로고
    • The impact of relative group status: Affective, perceptual, and behavioural consequences
    • Blackwell, Oxford, UK
    • Ellemers N., Barreto E. The impact of relative group status: Affective, perceptual, and behavioural consequences. The Blackwell handbook of social psychology 2001, Vol. 4:324-343. Blackwell, Oxford, UK.
    • (2001) The Blackwell handbook of social psychology , vol.4 , pp. 324-343
    • Ellemers, N.1    Barreto, E.2
  • 20
    • 0034179372 scopus 로고    scopus 로고
    • Stereotyping, prejudice, and discrimination at the seam between the centuries: Evolution, culture, mind, and brain
    • Fiske S.T. Stereotyping, prejudice, and discrimination at the seam between the centuries: Evolution, culture, mind, and brain. European Journal of Social Psychology 2000, 30(3):299-322.
    • (2000) European Journal of Social Psychology , vol.30 , Issue.3 , pp. 299-322
    • Fiske, S.T.1
  • 21
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell C., Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 1981, 18(1):39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 22
    • 14844334971 scopus 로고    scopus 로고
    • Negotiating reality: A theory of action approach to intercultural competence
    • Friedman V.J., Antal A.B. Negotiating reality: A theory of action approach to intercultural competence. Management Learning 2005, 36(1):69-86.
    • (2005) Management Learning , vol.36 , Issue.1 , pp. 69-86
    • Friedman, V.J.1    Antal, A.B.2
  • 23
    • 33745844844 scopus 로고    scopus 로고
    • An illustration of modeling moderating variables in cross-national studies
    • Garcia R., Kandemir D. An illustration of modeling moderating variables in cross-national studies. International Marketing Review 2006, 23(4):371-389.
    • (2006) International Marketing Review , vol.23 , Issue.4 , pp. 371-389
    • Garcia, R.1    Kandemir, D.2
  • 27
    • 84886593892 scopus 로고    scopus 로고
    • HKTB
    • Visitor Profile Report: Hong Kong Tourism Board.
    • HKTB. (2011). Visitor Profile Report: Hong Kong Tourism Board.
    • (2011)
  • 28
    • 0000304827 scopus 로고
    • U.S. multinationals' compensation strategies for local management: Cross-cultural implications
    • Hodgetts R.M., Luthaus F. U.S. multinationals' compensation strategies for local management: Cross-cultural implications. Compensation and Benefits Review 1993, 25(2):42-48.
    • (1993) Compensation and Benefits Review , vol.25 , Issue.2 , pp. 42-48
    • Hodgetts, R.M.1    Luthaus, F.2
  • 29
    • 0001877876 scopus 로고
    • Cultural dimensions in management and planning
    • Hofstede G. Cultural dimensions in management and planning. Asia Pacific Journal of Management 1984, 1(2):81-99.
    • (1984) Asia Pacific Journal of Management , vol.1 , Issue.2 , pp. 81-99
    • Hofstede, G.1
  • 31
    • 27644580901 scopus 로고    scopus 로고
    • Domestic inter-cultural service encounters: An integrated model
    • Hopkins S.A., Hopkins W.E., Hoffman K.D. Domestic inter-cultural service encounters: An integrated model. Managing Service Quality 2005, 15(4):329-343.
    • (2005) Managing Service Quality , vol.15 , Issue.4 , pp. 329-343
    • Hopkins, S.A.1    Hopkins, W.E.2    Hoffman, K.D.3
  • 32
    • 0026481045 scopus 로고
    • A practical and theoretical guide to measurement invariance in aging research
    • Horn J.L., McArdle J.J. A practical and theoretical guide to measurement invariance in aging research. Experimental Aging Research 1992, 18(4):117-144.
    • (1992) Experimental Aging Research , vol.18 , Issue.4 , pp. 117-144
    • Horn, J.L.1    McArdle, J.J.2
  • 33
    • 23144435541 scopus 로고    scopus 로고
    • Mainland Chinese residents' perceptions and motivations of visiting Hong Kong: Evidence from focus group interviews
    • Huang S., Hsu C.H.C. Mainland Chinese residents' perceptions and motivations of visiting Hong Kong: Evidence from focus group interviews. Asia Pacific Journal of Tourism Research 2005, 10(2):191-205.
    • (2005) Asia Pacific Journal of Tourism Research , vol.10 , Issue.2 , pp. 191-205
    • Huang, S.1    Hsu, C.H.C.2
  • 34
    • 0032286423 scopus 로고    scopus 로고
    • Perceiving discrimination: The role of prototypes and norm violation
    • Inman M.L., Huerta J., Oh S. Perceiving discrimination: The role of prototypes and norm violation. Social Cognition 1998, 16(4):418-450.
    • (1998) Social Cognition , vol.16 , Issue.4 , pp. 418-450
    • Inman, M.L.1    Huerta, J.2    Oh, S.3
  • 35
    • 84870246599 scopus 로고    scopus 로고
    • The dynamics of ethnic discrimination, identities and outgroup attitudes: A pre-post longitudinal study of ethnic migrants
    • Jasinskaja-Lahti I., Mähönen T.A., Ketokivi M. The dynamics of ethnic discrimination, identities and outgroup attitudes: A pre-post longitudinal study of ethnic migrants. European Journal of Social Psychology 2012, 42(7):904-914.
    • (2012) European Journal of Social Psychology , vol.42 , Issue.7 , pp. 904-914
    • Jasinskaja-Lahti, I.1    Mähönen, T.A.2    Ketokivi, M.3
  • 36
    • 79959611912 scopus 로고    scopus 로고
    • The model of pre-acculturative stress-A pre-migration study of potential migrants from Russia to Finland
    • Jasinskaja-Lahti I., Yijälä A. The model of pre-acculturative stress-A pre-migration study of potential migrants from Russia to Finland. International Journal of Intercultural Relations 2011, 35(4):499-510.
    • (2011) International Journal of Intercultural Relations , vol.35 , Issue.4 , pp. 499-510
    • Jasinskaja-Lahti, I.1    Yijälä, A.2
  • 37
    • 33745312281 scopus 로고    scopus 로고
    • The stigma of obesity in customer service: A mechanism for remediation and bottom-line consequences of interpersonal discrimination
    • King E.B., Shapiro J.R. The stigma of obesity in customer service: A mechanism for remediation and bottom-line consequences of interpersonal discrimination. Journal of Applied Psychology 2006, 91(3):579-593.
    • (2006) Journal of Applied Psychology , vol.91 , Issue.3 , pp. 579-593
    • King, E.B.1    Shapiro, J.R.2
  • 38
    • 84861643921 scopus 로고    scopus 로고
    • Anticipated and perceived intergroup relations as predictors of immigrants' identification patterns
    • Mähönen T.A., Jasinskaja-Lahti I. Anticipated and perceived intergroup relations as predictors of immigrants' identification patterns. European Psychologist 2012, 17(2):120-130.
    • (2012) European Psychologist , vol.17 , Issue.2 , pp. 120-130
    • Mähönen, T.A.1    Jasinskaja-Lahti, I.2
  • 40
    • 0037709906 scopus 로고    scopus 로고
    • Attributions to discrimination and self-esteem: Impact of group identification and situational ambiguity
    • Major B., Quinton W.J., Schmader T. Attributions to discrimination and self-esteem: Impact of group identification and situational ambiguity. Journal of Experimental Social Psychology 2003, 39(3):220-231.
    • (2003) Journal of Experimental Social Psychology , vol.39 , Issue.3 , pp. 220-231
    • Major, B.1    Quinton, W.J.2    Schmader, T.3
  • 42
    • 34548447198 scopus 로고    scopus 로고
    • Overt and subtle racial discrimination and mental health: Preliminary findings for Korean immigrants
    • Noh S., Kaspar V., Wickrama K.A.S. Overt and subtle racial discrimination and mental health: Preliminary findings for Korean immigrants. American Journal of Public Health 2007, 97(7):1269-1274.
    • (2007) American Journal of Public Health , vol.97 , Issue.7 , pp. 1269-1274
    • Noh, S.1    Kaspar, V.2    Wickrama, K.A.S.3
  • 44
    • 0000008076 scopus 로고
    • Disconfirmation of consumer expectations through product trial
    • Olson J., Dover P. Disconfirmation of consumer expectations through product trial. Journal of Applied Psychology 1979, 64:179-189.
    • (1979) Journal of Applied Psychology , vol.64 , pp. 179-189
    • Olson, J.1    Dover, P.2
  • 45
    • 3042651184 scopus 로고    scopus 로고
    • To our benefit or at your expense? Justice considerations in intergroup allocations of positive and negative resources
    • Otten S., Mummendey A. To our benefit or at your expense? Justice considerations in intergroup allocations of positive and negative resources. Social Justice Research 1999, 12(1):19-38.
    • (1999) Social Justice Research , vol.12 , Issue.1 , pp. 19-38
    • Otten, S.1    Mummendey, A.2
  • 46
    • 33748609961 scopus 로고    scopus 로고
    • Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice
    • Patterson P.G., Cowley E., Prasongsukarn K. Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice. International Journal of Research in Marketing 2006, 23(3):263-277.
    • (2006) International Journal of Research in Marketing , vol.23 , Issue.3 , pp. 263-277
    • Patterson, P.G.1    Cowley, E.2    Prasongsukarn, K.3
  • 48
    • 0000693473 scopus 로고
    • Race and tourism choice: A legacy of discrimination?
    • Philipp S.F. Race and tourism choice: A legacy of discrimination?. Annals of Tourism Research 1994, 21(3):479-488.
    • (1994) Annals of Tourism Research , vol.21 , Issue.3 , pp. 479-488
    • Philipp, S.F.1
  • 49
    • 21844513836 scopus 로고
    • Does satisfaction moderate the association between alternative attractiveness and exit intention in a marketing channel?
    • Ping R. Does satisfaction moderate the association between alternative attractiveness and exit intention in a marketing channel?. Journal of the Academy of Marketing Science 1994, 22(4):364-371.
    • (1994) Journal of the Academy of Marketing Science , vol.22 , Issue.4 , pp. 364-371
    • Ping, R.1
  • 50
    • 0141907688 scopus 로고    scopus 로고
    • Common method biases in behavioral research: A critical review of the literature and recommended remedies
    • Podsakoff P.M., MacKenzie S.B., Lee J.Y., Podsakoff N.P. Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology 2003, 88(5):879-903.
    • (2003) Journal of Applied Psychology , vol.88 , Issue.5 , pp. 879-903
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Lee, J.Y.3    Podsakoff, N.P.4
  • 51
    • 0033636270 scopus 로고    scopus 로고
    • Cultural distance as a mediating factor between stress and intercultural communication competence
    • Redmond M.V. Cultural distance as a mediating factor between stress and intercultural communication competence. International Journal of Intercultural Relations 2000, 24(1):151-159.
    • (2000) International Journal of Intercultural Relations , vol.24 , Issue.1 , pp. 151-159
    • Redmond, M.V.1
  • 52
    • 33750458436 scopus 로고    scopus 로고
    • Effect of cultural distance on customer service satisfaction: A theoretical framework and research agenda
    • Reichert C.F., Gill T. Effect of cultural distance on customer service satisfaction: A theoretical framework and research agenda. Advances in Consumer Research 2004, 31(1):202-207.
    • (2004) Advances in Consumer Research , vol.31 , Issue.1 , pp. 202-207
    • Reichert, C.F.1    Gill, T.2
  • 54
    • 84985829470 scopus 로고
    • Power and status differentials in minority and majority group relations
    • Sachdev I., Bourhis R.Y. Power and status differentials in minority and majority group relations. European Journal of Social Psychology 1991, 21(1):1-24.
    • (1991) European Journal of Social Psychology , vol.21 , Issue.1 , pp. 1-24
    • Sachdev, I.1    Bourhis, R.Y.2
  • 55
    • 0028491245 scopus 로고
    • Development of an acculturative stress scale for international students: Preliminary findings
    • Sandhu D.S., Asrabadi B.R. Development of an acculturative stress scale for international students: Preliminary findings. Psychological Reports 1994, 75:435-449.
    • (1994) Psychological Reports , vol.75 , pp. 435-449
    • Sandhu, D.S.1    Asrabadi, B.R.2
  • 56
    • 70350523568 scopus 로고    scopus 로고
    • Demystifying intercultural service encounters: Toward a comprehensive conceptual framework
    • Sharma P., Tam J.L.M., Kim N. Demystifying intercultural service encounters: Toward a comprehensive conceptual framework. Journal of Service Research 2009, 12(2):227-242.
    • (2009) Journal of Service Research , vol.12 , Issue.2 , pp. 227-242
    • Sharma, P.1    Tam, J.L.M.2    Kim, N.3
  • 57
    • 0035630433 scopus 로고    scopus 로고
    • Cultural distance revisited: Towards a more rigorous conceptualization and measurement of cultural differences
    • Shenkar O. Cultural distance revisited: Towards a more rigorous conceptualization and measurement of cultural differences. Journal of International Business Studies 2001, 32(3):519-535.
    • (2001) Journal of International Business Studies , vol.32 , Issue.3 , pp. 519-535
    • Shenkar, O.1
  • 59
    • 21844493099 scopus 로고
    • Acculturative stress of Hispanics: Loss and challenge
    • Smart J., Smart D.W. Acculturative stress of Hispanics: Loss and challenge. Joumal of Counseling and Development 1995, 73(4):390-396.
    • (1995) Joumal of Counseling and Development , vol.73 , Issue.4 , pp. 390-396
    • Smart, J.1    Smart, D.W.2
  • 60
    • 84986145974 scopus 로고    scopus 로고
    • "Culture shocks" in inter-cultural service encounters?
    • Stauss B., Mang P. "Culture shocks" in inter-cultural service encounters?. The Journal of Services Marketing 1999, 13(4/5):329.
    • (1999) The Journal of Services Marketing , vol.13 , Issue.4-5 , pp. 329
    • Stauss, B.1    Mang, P.2
  • 62
    • 0038382615 scopus 로고
    • An integrative theory of intergroup conflict
    • Brooks-Cole, Monterey, CA, W.G. Austin, S. Worchel (Eds.)
    • Tajfel H., Turner J.C. An integrative theory of intergroup conflict. The social psychology of intergroup relations 1979, Brooks-Cole, Monterey, CA. W.G. Austin, S. Worchel (Eds.).
    • (1979) The social psychology of intergroup relations
    • Tajfel, H.1    Turner, J.C.2
  • 63
    • 0000973899 scopus 로고
    • The personal/group discrimination discrepancy: Perceiving my group, but not myself, to be a target for discrimination
    • Taylor D.M., Wright S.C., Moghaddam F.M., Lalonde R.N. The personal/group discrimination discrepancy: Perceiving my group, but not myself, to be a target for discrimination. Personality and Social Psychology Bullelin 1990, 16(2):254-262.
    • (1990) Personality and Social Psychology Bullelin , vol.16 , Issue.2 , pp. 254-262
    • Taylor, D.M.1    Wright, S.C.2    Moghaddam, F.M.3    Lalonde, R.N.4
  • 64
    • 58749093008 scopus 로고    scopus 로고
    • Global pattern of experienced and anticipated discrimination against people with schizophrenia: A cross-sectional survey
    • Thornicroft G., Brohan E., Rose D., Sartorius N., Leese M. Global pattern of experienced and anticipated discrimination against people with schizophrenia: A cross-sectional survey. The Lancet 2009, 373(9661):408-415.
    • (2009) The Lancet , vol.373 , Issue.9661 , pp. 408-415
    • Thornicroft, G.1    Brohan, E.2    Rose, D.3    Sartorius, N.4    Leese, M.5
  • 65
    • 29544440921 scopus 로고    scopus 로고
    • The use of conjoint analysis to assess the impact of the cross-cultural exchange between hosts and guests
    • Thyne M., Lawson R., Todd S. The use of conjoint analysis to assess the impact of the cross-cultural exchange between hosts and guests. Tourism Management 2006, 27(2):201-213.
    • (2006) Tourism Management , vol.27 , Issue.2 , pp. 201-213
    • Thyne, M.1    Lawson, R.2    Todd, S.3
  • 66
    • 84857645006 scopus 로고    scopus 로고
    • Disadvantaged consumers' experiences of marketplace discrimination in customer services
    • Walsh G. Disadvantaged consumers' experiences of marketplace discrimination in customer services. Journal of Marketing Management 2009, 25(1):143-169.
    • (2009) Journal of Marketing Management , vol.25 , Issue.1 , pp. 143-169
    • Walsh, G.1
  • 68
    • 0024795542 scopus 로고
    • Cultural conflicts: Experiences of US visitors to China
    • Wei L., Crompton J.L., Reid L.M. Cultural conflicts: Experiences of US visitors to China. Tourism Management 1989, 10(4):322-332.
    • (1989) Tourism Management , vol.10 , Issue.4 , pp. 322-332
    • Wei, L.1    Crompton, J.L.2    Reid, L.M.3
  • 69
    • 0022134688 scopus 로고
    • An attributional theory of achievement motivation and emotion
    • Weiner B. An attributional theory of achievement motivation and emotion. Psychological Review 1985, 92(4):548-573.
    • (1985) Psychological Review , vol.92 , Issue.4 , pp. 548-573
    • Weiner, B.1
  • 71
    • 84922687293 scopus 로고    scopus 로고
    • An empirical study of anticipated and perceived discrimination of mainland chinese tourists in Hong Kong: The role of intercultural competence
    • Ye B.H., Zhang H.Q., Yuen P.P. An empirical study of anticipated and perceived discrimination of mainland chinese tourists in Hong Kong: The role of intercultural competence. Journal of China Tourism Research 2012, 8(4):417-430.
    • (2012) Journal of China Tourism Research , vol.8 , Issue.4 , pp. 417-430
    • Ye, B.H.1    Zhang, H.Q.2    Yuen, P.P.3
  • 72
    • 84869778125 scopus 로고    scopus 로고
    • Perceived discrimination in the context of high and low interactions - Evidence from medical and general tourists
    • Ye B.H., Zhang H.Q., Yuen P.P. Perceived discrimination in the context of high and low interactions - Evidence from medical and general tourists. Asia Pacific Journal of Tourism Research 2012, 17(6):635-655.
    • (2012) Asia Pacific Journal of Tourism Research , vol.17 , Issue.6 , pp. 635-655
    • Ye, B.H.1    Zhang, H.Q.2    Yuen, P.P.3
  • 73
    • 0000779723 scopus 로고
    • The Determinants of Consumer Satisfaction: The Moderating Role of Ambiguity
    • Yi Y. The Determinants of Consumer Satisfaction: The Moderating Role of Ambiguity. Advances in Consumer Research 1993, 20(1):502-506.
    • (1993) Advances in Consumer Research , vol.20 , Issue.1 , pp. 502-506
    • Yi, Y.1
  • 74
    • 33746645571 scopus 로고    scopus 로고
    • The effect of personal cultural orientation on consumer ethnocentrism
    • Yoo B., Donthu N. The effect of personal cultural orientation on consumer ethnocentrism. Journal of International Consumer Marketing 2005, 18(1/2):7-44.
    • (2005) Journal of International Consumer Marketing , vol.18 , Issue.1-2 , pp. 7-44
    • Yoo, B.1    Donthu, N.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.