Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis

Asia Pacific Journal of Tourism Research

Volumn 18, Issue 7, 2013, Pages 784-802

  Li, Huiying ^a   Ye, Qiang ^a   Law, Rob ^b  

^a HARBIN INSTITUTE OF TECHNOLOGY   (China)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

budget hotels; content analysis; customer satisfaction; luxury hotels; online hotel reviews

Indexed keywords

DATA MINING; INTERNET; LEISURE INDUSTRY; PERFORMANCE ASSESSMENT;

EID: 84885154560     PISSN: 10941665     EISSN: 17416507     Source Type: Journal    
DOI: 10.1080/10941665.2012.708351     Document Type: Review

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