Using integrated quality assessment for hotel service quality

Quality and Quantity

Volumn 45, Issue 2, 2011, Pages 349-364

  Yang, Ching Chow ^a   Jou, Yung Tsan ^a   Cheng, Lai Yu ^a  

^a CHUNG YUAN CHRISTIAN UNIVERSITY   (Taiwan)

Author keywords

Business hotels; Importance Satisfaction(I S) model; Kano's model; Resort hotels; Services quality improvement

Indexed keywords

EID: 78650516529     PISSN: 00335177     EISSN: 15737845     Source Type: Journal    
DOI: 10.1007/s11135-009-9301-4     Document Type: Article

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