메뉴 건너뛰기




Volumn 36, Issue , 2014, Pages 145-155

Enhancing consumer-brand relationships on restaurant Facebook fan pages: Maximizing consumer benefits and increasing active participation

Author keywords

Benefit; Brand commitment; Brand trust; Community participation; Facebook; Restaurant brand

Indexed keywords


EID: 84884712138     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2013.08.015     Document Type: Article
Times cited : (253)

References (108)
  • 1
    • 0034338863 scopus 로고    scopus 로고
    • Examination of psychological processes underlying resistance to persuasion
    • Ahluwalia R. Examination of psychological processes underlying resistance to persuasion. Journal of Consumer Research 2000, 27:217-232.
    • (2000) Journal of Consumer Research , vol.27 , pp. 217-232
    • Ahluwalia, R.1
  • 2
    • 84884708470 scopus 로고    scopus 로고
    • Online brand community across cultures: a comparison between the US and Korea
    • Ahn H., Kwon M., Sung Y. Online brand community across cultures: a comparison between the US and Korea. International Journal of e-Business Management 2010, 4(1):34-52.
    • (2010) International Journal of e-Business Management , vol.4 , Issue.1 , pp. 34-52
    • Ahn, H.1    Kwon, M.2    Sung, Y.3
  • 3
    • 70349677044 scopus 로고    scopus 로고
    • Conceptual foundations of online communities
    • Retrieved from
    • Äkkinen, M., Tuunainen, V.K., 2005. Conceptual foundations of online communities. Retrieved from http://sprouts.aisnet.org/5-27.
    • (2005)
    • Äkkinen, M.1    Tuunainen, V.K.2
  • 4
    • 22544454760 scopus 로고    scopus 로고
    • The social influence of brand communities: evidence from European car clubs
    • Algesheimer R., Dholakia U.M., Herrmann A. The social influence of brand communities: evidence from European car clubs. Journal of Marketing 2005, 59(3):19-34.
    • (2005) Journal of Marketing , vol.59 , Issue.3 , pp. 19-34
    • Algesheimer, R.1    Dholakia, U.M.2    Herrmann, A.3
  • 5
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: a review and recommended two-step approach
    • Anderson J.C., Gerbing D.W. Structural equation modeling in practice: a review and recommended two-step approach. Psychological Bulletin 1988, 103(3):411-423.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 6
    • 74349125365 scopus 로고    scopus 로고
    • The attraction of company online communities
    • A multiple case study. Retrieved from
    • Antikainen, M., 2007. The attraction of company online communities. A multiple case study. Retrieved from http://acta.uta.fi/pdf/978-951-44-6850-6.pdf.
    • (2007)
    • Antikainen, M.1
  • 7
    • 0001910512 scopus 로고
    • Real profits from virtual communities
    • Armstrong A.G., Hagel J. Real profits from virtual communities. McKinsey Quarterly 1995, 3:128-141.
    • (1995) McKinsey Quarterly , vol.3 , pp. 128-141
    • Armstrong, A.G.1    Hagel, J.2
  • 8
    • 0000928358 scopus 로고    scopus 로고
    • The real value of online communities
    • Armstrong A.G., Hagel J. The real value of online communities. Harvard Business Review 1996, 74(3):134-141.
    • (1996) Harvard Business Review , vol.74 , Issue.3 , pp. 134-141
    • Armstrong, A.G.1    Hagel, J.2
  • 11
    • 0023020183 scopus 로고
    • The moderator-mediator distinction in social psychological research
    • Baron R.M., Kenny D.A. The moderator-mediator distinction in social psychological research. Journal of Personality and Social Psychology 1986, 51:1173-1182.
    • (1986) Journal of Personality and Social Psychology , vol.51 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 12
    • 51249178075 scopus 로고
    • Alternative hierarchies of the attitude-behavior relationship: the impact of brand commitment and habit
    • Beatty S.E., Kahle L.R. Alternative hierarchies of the attitude-behavior relationship: the impact of brand commitment and habit. Journal of the Academy of Marketing Science 1988, 16(2):1-10.
    • (1988) Journal of the Academy of Marketing Science , vol.16 , Issue.2 , pp. 1-10
    • Beatty, S.E.1    Kahle, L.R.2
  • 13
    • 0001944139 scopus 로고    scopus 로고
    • Consumers' motivations for maintaining relationships with service providers
    • Bendapudi N., Berry L.L. Consumers' motivations for maintaining relationships with service providers. Journal of Retailing 1997, 73(1):15-37.
    • (1997) Journal of Retailing , vol.73 , Issue.1 , pp. 15-37
    • Bendapudi, N.1    Berry, L.L.2
  • 14
    • 84884730190 scopus 로고    scopus 로고
    • Best Restaurant, Best Restaurant Facebook Fan Pages. Retrieved from
    • Best Restaurant, 2009. Best Restaurant Facebook Fan Pages. Retrieved from http://hilinskyconsulting.com/blog/2009/11/12/best-restaurant-facebook-fan-pages/.
    • (2009)
  • 16
    • 85010506947 scopus 로고    scopus 로고
    • Customer engagement: a framework for assessing customer-brand relationships: the case of the restaurant industry
    • Bowden J. Customer engagement: a framework for assessing customer-brand relationships: the case of the restaurant industry. Journal of Hospitality Marketing & Management 2009, 18(6):574-596.
    • (2009) Journal of Hospitality Marketing & Management , vol.18 , Issue.6 , pp. 574-596
    • Bowden, J.1
  • 17
    • 0002309082 scopus 로고
    • The impact of social and human capital on the income attainment of Dutch managers
    • Boxman E.A., DeGraaf P.M., Flap H.D. The impact of social and human capital on the income attainment of Dutch managers. Social Networks 1991, 13:51-73.
    • (1991) Social Networks , vol.13 , pp. 51-73
    • Boxman, E.A.1    DeGraaf, P.M.2    Flap, H.D.3
  • 18
    • 84870520289 scopus 로고    scopus 로고
    • Examining the role of advertising and sales promotions in brand equity creation
    • Buil I., Chernatony L.D., Martinez E. Examining the role of advertising and sales promotions in brand equity creation. Journal of Business Research 2013, 66(1):115-122.
    • (2013) Journal of Business Research , vol.66 , Issue.1 , pp. 115-122
    • Buil, I.1    Chernatony, L.D.2    Martinez, E.3
  • 19
    • 4243756202 scopus 로고    scopus 로고
    • Information exchange in virtual communities: A typology
    • Retrieved from
    • Burnett, G., 2000. Information exchange in virtual communities: A typology. Retrieved from http://informationr.net/ir/5-4/paper82.html.
    • (2000)
    • Burnett, G.1
  • 21
    • 0000594949 scopus 로고
    • Communication factors and trust: an exploratory study
    • Butler J.K., Cantrell R.S. Communication factors and trust: an exploratory study. Psychological Reports 1994, 74(1):33-34.
    • (1994) Psychological Reports , vol.74 , Issue.1 , pp. 33-34
    • Butler, J.K.1    Cantrell, R.S.2
  • 22
    • 34147168651 scopus 로고
    • Testing for the equivalence of factor covariance and mean structures: the issue of partial measurement invariance
    • Byrne B.M., Shavelson R.J., Muthén B. Testing for the equivalence of factor covariance and mean structures: the issue of partial measurement invariance. Psychological Bulletin 1989, 105:456-466.
    • (1989) Psychological Bulletin , vol.105 , pp. 456-466
    • Byrne, B.M.1    Shavelson, R.J.2    Muthén, B.3
  • 23
    • 39649103178 scopus 로고    scopus 로고
    • Social versus psychological brand community: the role of psychological sense of brand community
    • Carlson B., Suter T.A., Brown T.J. Social versus psychological brand community: the role of psychological sense of brand community. Journal of Business Research 2008, 61(2):284-291.
    • (2008) Journal of Business Research , vol.61 , Issue.2 , pp. 284-291
    • Carlson, B.1    Suter, T.A.2    Brown, T.J.3
  • 24
    • 36448954655 scopus 로고    scopus 로고
    • The impact of participation in virtual brand communities on consumer trust and loyalty
    • Casaló L., Flavián C., Guinaliu M. The impact of participation in virtual brand communities on consumer trust and loyalty. Online Information Review 2007, 31(6):775-792.
    • (2007) Online Information Review , vol.31 , Issue.6 , pp. 775-792
    • Casaló, L.1    Flavián, C.2    Guinaliu, M.3
  • 25
    • 0034363120 scopus 로고    scopus 로고
    • A benefit congruency framework of sales promotion effectiveness
    • Chandon P., Wansink B., Laurent G. A benefit congruency framework of sales promotion effectiveness. Journal of Marketing 2000, 64:65-81.
    • (2000) Journal of Marketing , vol.64 , pp. 65-81
    • Chandon, P.1    Wansink, B.2    Laurent, G.3
  • 26
    • 0035590133 scopus 로고    scopus 로고
    • The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty
    • Chaudhuri A., Holbrook M. The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty. Journal of Marketing 2001, 65(2):81-93.
    • (2001) Journal of Marketing , vol.65 , Issue.2 , pp. 81-93
    • Chaudhuri, A.1    Holbrook, M.2
  • 27
    • 34548481754 scopus 로고    scopus 로고
    • The effects of perceived price and brand image on value and purchase intention: leisure travelers' attitudes toward online hotel booking
    • Chiang C., Jang S. The effects of perceived price and brand image on value and purchase intention: leisure travelers' attitudes toward online hotel booking. Journal of Hospitality & Leisure Marketing 2006, 15(3):49-69.
    • (2006) Journal of Hospitality & Leisure Marketing , vol.15 , Issue.3 , pp. 49-69
    • Chiang, C.1    Jang, S.2
  • 31
    • 11244300717 scopus 로고    scopus 로고
    • Building trust online: the design of reliable reputation reporting: Mechanisms for online trading communities
    • Retrieved from
    • Dellarocas, C., 2001.Building trust online: the design of reliable reputation reporting: Mechanisms for online trading communities. Retrieved from http://papers.ssrn.com/sol3/papers.cfm?abstract_id=289967.
    • (2001)
    • Dellarocas, C.1
  • 32
  • 33
    • 14644436741 scopus 로고    scopus 로고
    • A social influence model of consumer participation in network- and small-group-based virtual communities
    • Dholakia U.M., Bagozzi R.P., Pearo L.K. A social influence model of consumer participation in network- and small-group-based virtual communities. International Journal of Research in Marketing 2004, 21:163-241.
    • (2004) International Journal of Research in Marketing , vol.21 , pp. 163-241
    • Dholakia, U.M.1    Bagozzi, R.P.2    Pearo, L.K.3
  • 34
    • 59949102562 scopus 로고    scopus 로고
    • Opinion piece: social media: should marketers engage and how can it be done effectively?
    • Drury G. Opinion piece: social media: should marketers engage and how can it be done effectively?. Journal of Direct, Data Digit Marketing Practice 2008, 9:274-277.
    • (2008) Journal of Direct, Data Digit Marketing Practice , vol.9 , pp. 274-277
    • Drury, G.1
  • 35
    • 45749096013 scopus 로고    scopus 로고
    • Pride and prejudice: the human side of incentive theory
    • Ellingsen T., Johannesson J. Pride and prejudice: the human side of incentive theory. The American Economic Review 2008, 98(3):990-1008.
    • (2008) The American Economic Review , vol.98 , Issue.3 , pp. 990-1008
    • Ellingsen, T.1    Johannesson, J.2
  • 36
    • 84884712550 scopus 로고    scopus 로고
    • Facebook.com, Facebook now has more than 800 million active users. Retreived from
    • Facebook.com, 2011. Facebook now has more than 800 million active users. Retreived from http://www.facebook.com/notes/statspotting/facebook-now-has-more-than-800-million-active-users/204500822949549.
    • (2011)
  • 37
    • 84884722217 scopus 로고    scopus 로고
    • Where do brands really belong in social media?
    • Fisher, Retrieved from
    • Fisher, 2011.Where do brands really belong in social media? Retrieved from http://www.simplyzesty.com/social-media/where-do-brands-really-belong-in-social-media/.
    • (2011)
  • 38
    • 33646354609 scopus 로고    scopus 로고
    • Consumer trust, perceived security and privacy policy: three basic elements of loyalty to a web site
    • Flavián C., Guinalíu M. Consumer trust, perceived security and privacy policy: three basic elements of loyalty to a web site. Industrial Management & Data Systems 2006, 106(5):601-620.
    • (2006) Industrial Management & Data Systems , vol.106 , Issue.5 , pp. 601-620
    • Flavián, C.1    Guinalíu, M.2
  • 39
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell C., Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 1981, 18(1):39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 40
    • 0036083912 scopus 로고    scopus 로고
    • An analysis of international business-to-business relationships based on the commitment-trust theory
    • Friman M., Garling T., Millett B., Mattsson J., Johnston R. An analysis of international business-to-business relationships based on the commitment-trust theory. Industrial Marketing Management 2002, 31(5):403-409.
    • (2002) Industrial Marketing Management , vol.31 , Issue.5 , pp. 403-409
    • Friman, M.1    Garling, T.2    Millett, B.3    Mattsson, J.4    Johnston, R.5
  • 41
    • 0033423162 scopus 로고    scopus 로고
    • The different roles of satisfaction, trust, and commitment in customer relationships
    • Garbarino E., Johnson M.S. The different roles of satisfaction, trust, and commitment in customer relationships. Journal of Marketing 1999, 63:70-87.
    • (1999) Journal of Marketing , vol.63 , pp. 70-87
    • Garbarino, E.1    Johnson, M.S.2
  • 43
    • 0032395145 scopus 로고    scopus 로고
    • Relational benefits in services industries: the consumer's perspective
    • Gwinner K., Gremler D., Bitner M. Relational benefits in services industries: the consumer's perspective. Academy of Marketing Science 1998, 26(2):101-114.
    • (1998) Academy of Marketing Science , vol.26 , Issue.2 , pp. 101-114
    • Gwinner, K.1    Gremler, D.2    Bitner, M.3
  • 44
    • 84992999780 scopus 로고    scopus 로고
    • Factors influencing consumer perceptions of brand trust online
    • Ha H.Y. Factors influencing consumer perceptions of brand trust online. Journal of Product & Brand Management 2004, 13(5):329-342.
    • (2004) Journal of Product & Brand Management , vol.13 , Issue.5 , pp. 329-342
    • Ha, H.Y.1
  • 45
    • 34547164203 scopus 로고    scopus 로고
    • Effect of consumer perceptions of brand experience on the web: brand familiarity, satisfaction, and brand trust
    • Ha H., Perks H. Effect of consumer perceptions of brand experience on the web: brand familiarity, satisfaction, and brand trust. Journal of Consumer Behavior 2005, 4(6):438-452.
    • (2005) Journal of Consumer Behavior , vol.4 , Issue.6 , pp. 438-452
    • Ha, H.1    Perks, H.2
  • 46
    • 0040424779 scopus 로고    scopus 로고
    • Net gain: expanding markets through virtual communities
    • Hagel H., Armstrong A. Net gain: expanding markets through virtual communities. Journal of Interactive Marketing 1997, 13(1):55-65.
    • (1997) Journal of Interactive Marketing , vol.13 , Issue.1 , pp. 55-65
    • Hagel, H.1    Armstrong, A.2
  • 48
    • 77649084047 scopus 로고    scopus 로고
    • Outcomes of relational benefits: restaurant consumers' perspective
    • Han H., Kim W. Outcomes of relational benefits: restaurant consumers' perspective. Journal of Travel & Tourism Marketing 2009, 26:820-835.
    • (2009) Journal of Travel & Tourism Marketing , vol.26 , pp. 820-835
    • Han, H.1    Kim, W.2
  • 49
    • 0033247480 scopus 로고    scopus 로고
    • The search-transfer problem: the role of weak ties in sharing knowledge across organization subunits
    • Hansen M. The search-transfer problem: the role of weak ties in sharing knowledge across organization subunits. Administrative Science Quarterly 1999, 44:11-82.
    • (1999) Administrative Science Quarterly , vol.44 , pp. 11-82
    • Hansen, M.1
  • 50
    • 3042693345 scopus 로고    scopus 로고
    • The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
    • Harris L.C., Goode M.M.H. The four levels of loyalty and the pivotal role of trust: a study of online service dynamics. Journal of Retailing 2004, 80:139-158.
    • (2004) Journal of Retailing , vol.80 , pp. 139-158
    • Harris, L.C.1    Goode, M.M.H.2
  • 51
    • 84990385358 scopus 로고    scopus 로고
    • Professional interaction: exploring the concept of attraction
    • Harris L., O'Malley L., Patterson M. Professional interaction: exploring the concept of attraction. Professional Interaction 2003, 3(1):9-36.
    • (2003) Professional Interaction , vol.3 , Issue.1 , pp. 9-36
    • Harris, L.1    O'Malley, L.2    Patterson, M.3
  • 53
    • 84992769402 scopus 로고    scopus 로고
    • Understanding relationship marketing outcomes-an integration of relational benefits and relationship quality
    • Hennig-Thurau T., Gwinner K.P., Gremler D.D. Understanding relationship marketing outcomes-an integration of relational benefits and relationship quality. Journal of Services Research 2002, 4(3):230-247.
    • (2002) Journal of Services Research , vol.4 , Issue.3 , pp. 230-247
    • Hennig-Thurau, T.1    Gwinner, K.P.2    Gremler, D.D.3
  • 54
    • 25444505903 scopus 로고    scopus 로고
    • Trust-based commitment: multidimensional consumer-brand relationships
    • Hess J., Story J. Trust-based commitment: multidimensional consumer-brand relationships. Journal of Consumer Marketing 2005, 22(6):313-322.
    • (2005) Journal of Consumer Marketing , vol.22 , Issue.6 , pp. 313-322
    • Hess, J.1    Story, J.2
  • 56
    • 0040756396 scopus 로고    scopus 로고
    • Consumer participation in creating site brand loyalty
    • Holland J., Baker S.M. Consumer participation in creating site brand loyalty. Journal of Interactive Marketing 2001, 15(4):34-45.
    • (2001) Journal of Interactive Marketing , vol.15 , Issue.4 , pp. 34-45
    • Holland, J.1    Baker, S.M.2
  • 57
    • 84858746881 scopus 로고    scopus 로고
    • Facebook as international eMarketing strategy of Taiwan hotels
    • Hsu Y. Facebook as international eMarketing strategy of Taiwan hotels. International Journal of Hospitality Management 2012, 31:972-980.
    • (2012) International Journal of Hospitality Management , vol.31 , pp. 972-980
    • Hsu, Y.1
  • 58
    • 84884711784 scopus 로고    scopus 로고
    • The influence of online community's functions on members' attitude toward the community and off-line meetings
    • Hwang Y.H., Cho Y.H. The influence of online community's functions on members' attitude toward the community and off-line meetings. Korea Tourism and Leisure Research 2005, 17(4):141-159.
    • (2005) Korea Tourism and Leisure Research , vol.17 , Issue.4 , pp. 141-159
    • Hwang, Y.H.1    Cho, Y.H.2
  • 59
    • 78649396294 scopus 로고    scopus 로고
    • It takes a market place community to raise brand commitment: the role of online communities
    • Kim J.W., Choi J., Qualls W., Han K. It takes a market place community to raise brand commitment: the role of online communities. Journal of Marketing Management 2008, 24(3-4):409-431.
    • (2008) Journal of Marketing Management , vol.24 , Issue.3-4 , pp. 409-431
    • Kim, J.W.1    Choi, J.2    Qualls, W.3    Han, K.4
  • 60
    • 33747783890 scopus 로고    scopus 로고
    • Investigation of online community voluntary behavior using cognitive map
    • Kang I., Lee K., Lee S., Choi J. Investigation of online community voluntary behavior using cognitive map. Computers in Human Behavior 2007, 23(1):111-126.
    • (2007) Computers in Human Behavior , vol.23 , Issue.1 , pp. 111-126
    • Kang, I.1    Lee, K.2    Lee, S.3    Choi, J.4
  • 61
    • 0347592347 scopus 로고    scopus 로고
    • Knowledge sharing in virtual communities: an e-business perspective
    • Koh J., Kim Y.G. Knowledge sharing in virtual communities: an e-business perspective. Expert System with Applications 2004, 26:155-166.
    • (2004) Expert System with Applications , vol.26 , pp. 155-166
    • Koh, J.1    Kim, Y.G.2
  • 62
    • 0001125266 scopus 로고    scopus 로고
    • E-tribalized marketing?: The strategic implications of virtual communities of consumption
    • Kozinets R.V. E-tribalized marketing?: The strategic implications of virtual communities of consumption. European Management Journal 1999, 17(3):252-264.
    • (1999) European Management Journal , vol.17 , Issue.3 , pp. 252-264
    • Kozinets, R.V.1
  • 63
    • 84884707331 scopus 로고    scopus 로고
    • Understanding member identification in the online travel communities and member voluntary behaviors
    • Doctoral dissertation. Retrieved from Dissertations & Theses @ Oklahoma State University database (AAT 3203078).
    • Lee, H.Y., 2005. Understanding member identification in the online travel communities and member voluntary behaviors (Doctoral dissertation). Retrieved from Dissertations & Theses @ Oklahoma State University database (AAT 3203078).
    • (2005)
    • Lee, H.Y.1
  • 64
    • 67349109796 scopus 로고    scopus 로고
    • Factors influencing the adoption of internet banking: an integration of ATM and TPB with perceived risk and perceived benefit
    • Lee M. Factors influencing the adoption of internet banking: an integration of ATM and TPB with perceived risk and perceived benefit. Electronic Commerce Research and Applications 2009, 8(3):140-141.
    • (2009) Electronic Commerce Research and Applications , vol.8 , Issue.3 , pp. 140-141
    • Lee, M.1
  • 65
    • 84986136476 scopus 로고    scopus 로고
    • A cost/benefit approach to understanding service loyalty
    • Lee M., Cunningham L.F. A cost/benefit approach to understanding service loyalty. Journal of Services Marketing 2001, 15(2):113-130.
    • (2001) Journal of Services Marketing , vol.15 , Issue.2 , pp. 113-130
    • Lee, M.1    Cunningham, L.F.2
  • 66
    • 68149100557 scopus 로고    scopus 로고
    • A study on the moderating role of alternative attractiveness in the relationship between relational benefits and consumer loyalty
    • Lee Y., Ahn W., Kim K. A study on the moderating role of alternative attractiveness in the relationship between relational benefits and consumer loyalty. International Journal of Hospitality & Tourism Administration 2008, 9(1):52-70.
    • (2008) International Journal of Hospitality & Tourism Administration , vol.9 , Issue.1 , pp. 52-70
    • Lee, Y.1    Ahn, W.2    Kim, K.3
  • 67
    • 84858746676 scopus 로고    scopus 로고
    • The effect of Facebook users' arousal and valence on intention to go to the festival: applying an extension of the technology acceptance model
    • Lee W., Xiong L., Hu C. The effect of Facebook users' arousal and valence on intention to go to the festival: applying an extension of the technology acceptance model. International Journal of Hospitality Management 2010, 31(3):819-827.
    • (2010) International Journal of Hospitality Management , vol.31 , Issue.3 , pp. 819-827
    • Lee, W.1    Xiong, L.2    Hu, C.3
  • 68
    • 77954128795 scopus 로고    scopus 로고
    • The moderator effect of monetary sales promotion on the relationship between brand trust and purchase behaviors
    • Luk S.T.K., Yip L.S.C. The moderator effect of monetary sales promotion on the relationship between brand trust and purchase behaviors. Journal of Brand Management 2008, 15(6):452-464.
    • (2008) Journal of Brand Management , vol.15 , Issue.6 , pp. 452-464
    • Luk, S.T.K.1    Yip, L.S.C.2
  • 69
    • 67349268124 scopus 로고    scopus 로고
    • Social media: the new hybrid element of the promotion mix
    • Mangold W., Faulds D. Social media: the new hybrid element of the promotion mix. Business Horizons 2009, 52(4):357-365.
    • (2009) Business Horizons , vol.52 , Issue.4 , pp. 357-365
    • Mangold, W.1    Faulds, D.2
  • 70
    • 33645658132 scopus 로고    scopus 로고
    • How affective commitment boosts guest loyalty (and promotes frequent guest programs)
    • Mattila A. How affective commitment boosts guest loyalty (and promotes frequent guest programs). Cornell Hotel and Restaurant Administration Quarterly 2006, 47(2):174-181.
    • (2006) Cornell Hotel and Restaurant Administration Quarterly , vol.47 , Issue.2 , pp. 174-181
    • Mattila, A.1
  • 71
    • 0036383313 scopus 로고    scopus 로고
    • The impact of knowledge types on the consumer search process: an investigation in the context of credence services
    • Mattila A.S., Wirtz J. The impact of knowledge types on the consumer search process: an investigation in the context of credence services. International Journal of Service Industry Management 2002, 13(3):214-230.
    • (2002) International Journal of Service Industry Management , vol.13 , Issue.3 , pp. 214-230
    • Mattila, A.S.1    Wirtz, J.2
  • 73
    • 84859315382 scopus 로고    scopus 로고
    • How travellers use online and social media channels to make hotel-choice decisions
    • McCarthy L., Stock D., Verma R. How travellers use online and social media channels to make hotel-choice decisions. Cornell Hospitality Report 2010, 10(18):1-18.
    • (2010) Cornell Hospitality Report , vol.10 , Issue.18 , pp. 1-18
    • McCarthy, L.1    Stock, D.2    Verma, R.3
  • 75
    • 0002912140 scopus 로고    scopus 로고
    • Building stronger brands through online communities
    • McWilliam G. Building stronger brands through online communities. Sloan Management Review 2000, 41(3):43-54.
    • (2000) Sloan Management Review , vol.41 , Issue.3 , pp. 43-54
    • McWilliam, G.1
  • 76
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan R.M., Hunt S.D. The commitment-trust theory of relationship marketing. Journal of Marketing 1994, 58(3):20-38.
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 79
    • 0347417759 scopus 로고    scopus 로고
    • Usenet groups, virtual community and consumer behaviors
    • Okleshen C., Grossbart S. Usenet groups, virtual community and consumer behaviors. Advances in Consumer Research 1998, 25:276-282.
    • (1998) Advances in Consumer Research , vol.25 , pp. 276-282
    • Okleshen, C.1    Grossbart, S.2
  • 83
    • 44949168308 scopus 로고    scopus 로고
    • Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models
    • Preacher K.J., Hayes A.F. Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods 2008, 40(3):879-891.
    • (2008) Behavior Research Methods , vol.40 , Issue.3 , pp. 879-891
    • Preacher, K.J.1    Hayes, A.F.2
  • 84
    • 1142279649 scopus 로고    scopus 로고
    • The top five reasons for lurking: Improving community experiences for everyone
    • Preece J., Nonnecke B., Andrews D. The top five reasons for lurking: Improving community experiences for everyone. Computers in Human Behavior 2004, 20(2):201-223.
    • (2004) Computers in Human Behavior , vol.20 , Issue.2 , pp. 201-223
    • Preece, J.1    Nonnecke, B.2    Andrews, D.3
  • 86
    • 84884714885 scopus 로고    scopus 로고
    • Starbucks and other popular restaurants go social
    • Retrieved from
    • Quinn, R.C., 2011. Starbucks and other popular restaurants go social. Retrieved from http://www.ipwatchdog.com/2011/11/02/starbucks-and-other-popular-restaurants-go-social/id=20100/.
    • (2011)
    • Quinn, R.C.1
  • 87
    • 58749086898 scopus 로고    scopus 로고
    • The effect of brand commitment on the evaluation of non-preferred brands: a disconfirmation process
    • Raju S., Unnava H.R., Montgomery N.V. The effect of brand commitment on the evaluation of non-preferred brands: a disconfirmation process. Journal of Consumer Research 2009, 35:851-863.
    • (2009) Journal of Consumer Research , vol.35 , pp. 851-863
    • Raju, S.1    Unnava, H.R.2    Montgomery, N.V.3
  • 89
    • 85171264387 scopus 로고
    • An examination of the effect of product performance on brand reputation, satisfaction and loyalty
    • Selnes F. An examination of the effect of product performance on brand reputation, satisfaction and loyalty. European Journal of Marketing 1993, 27(9):19-35.
    • (1993) European Journal of Marketing , vol.27 , Issue.9 , pp. 19-35
    • Selnes, F.1
  • 91
    • 0036384394 scopus 로고    scopus 로고
    • Customer familiarity and its effects on satisfaction and behavioural intentions
    • Soderlund M. Customer familiarity and its effects on satisfaction and behavioural intentions. Psychology & Marketing 2002, 19:861-880.
    • (2002) Psychology & Marketing , vol.19 , pp. 861-880
    • Soderlund, M.1
  • 92
    • 84884715586 scopus 로고    scopus 로고
    • Developing an online business community: A travel industry case study
    • Retrieved from
    • Stockdale, R., Borovicka, M., 2006. Developing an online business community: A travel industry case study. Retrieved from http://www.computer.org/portal/web/csdl/proceedings/h.
    • (2006)
    • Stockdale, R.1    Borovicka, M.2
  • 94
    • 0032123331 scopus 로고    scopus 로고
    • Expanding the functional tourism information search model: incorporating aesthetic, hedonic, innovation and sign dimensions
    • Vogt C., Fesenmaier D.R. Expanding the functional tourism information search model: incorporating aesthetic, hedonic, innovation and sign dimensions. Annals of Tourism Research 1998, 25(3):551-579.
    • (1998) Annals of Tourism Research , vol.25 , Issue.3 , pp. 551-579
    • Vogt, C.1    Fesenmaier, D.R.2
  • 95
    • 17244380812 scopus 로고    scopus 로고
    • Towards understanding members' general participation in and active contribution to an online travel community
    • Wang Y.C., Fesenmaier D. Towards understanding members' general participation in and active contribution to an online travel community. Tourism Management 2004, 25(6):709-722.
    • (2004) Tourism Management , vol.25 , Issue.6 , pp. 709-722
    • Wang, Y.C.1    Fesenmaier, D.2
  • 96
    • 1042266955 scopus 로고    scopus 로고
    • Modeling participation in an online travel community
    • Wang Y.C., Fesenmaier D. Modeling participation in an online travel community. Journal of Travel Research 2004, 42(3):261-270.
    • (2004) Journal of Travel Research , vol.42 , Issue.3 , pp. 261-270
    • Wang, Y.C.1    Fesenmaier, D.2
  • 97
    • 0036072124 scopus 로고    scopus 로고
    • Defining the virtual tourist community: implications for tourism marketing
    • Wang Y.C., Yu Q., Fesenmaier D. Defining the virtual tourist community: implications for tourism marketing. Tourism Management 2002, 23(4):407-417.
    • (2002) Tourism Management , vol.23 , Issue.4 , pp. 407-417
    • Wang, Y.C.1    Yu, Q.2    Fesenmaier, D.3
  • 98
    • 0346437614 scopus 로고    scopus 로고
    • It is what one does: why people participate and help others in electronic communities of practice
    • Wasko M., Faraj S. It is what one does: why people participate and help others in electronic communities of practice. Journal of Strategic Information Systems 2000, 9:155-173.
    • (2000) Journal of Strategic Information Systems , vol.9 , pp. 155-173
    • Wasko, M.1    Faraj, S.2
  • 99
    • 24144482419 scopus 로고    scopus 로고
    • Why should I share? Examining social capital and knowledge contribution in electronic networks of practice
    • Wasko M., McLure, Faraj S. Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly 2005, 29(1):35-57.
    • (2005) MIS Quarterly , vol.29 , Issue.1 , pp. 35-57
    • Wasko, M.1    McLure Faraj, S.2
  • 100
    • 77749278969 scopus 로고    scopus 로고
    • Online communities and the sharing of extraordinary restaurant experiences
    • Watson P., Morgan M., Hemmington N. Online communities and the sharing of extraordinary restaurant experiences. Journal of Foodservice 2008, 19(6):289-302.
    • (2008) Journal of Foodservice , vol.19 , Issue.6 , pp. 289-302
    • Watson, P.1    Morgan, M.2    Hemmington, N.3
  • 102
    • 0242287048 scopus 로고    scopus 로고
    • Adjustment for acquiescence in the assessment of the construct equivalence of Likert-type Score Items
    • Welkenhuysen-Gybels J., Billiet J., Cambré B. Adjustment for acquiescence in the assessment of the construct equivalence of Likert-type Score Items. Journal of Cross-Cultural Psychology 2003, 34:702-722.
    • (2003) Journal of Cross-Cultural Psychology , vol.34 , pp. 702-722
    • Welkenhuysen-Gybels, J.1    Billiet, J.2    Cambré, B.3
  • 103
    • 0027220043 scopus 로고
    • Two types of motivation revealed by ibotenic and acid nucleus accumbens lesions: dissociation of food carrying and hoarding and the role of primary and incentive motivation
    • Whishaw I.Q., Kornelsen R.A. Two types of motivation revealed by ibotenic and acid nucleus accumbens lesions: dissociation of food carrying and hoarding and the role of primary and incentive motivation. Behavioural Brain Research 1993, 55(2):283-295.
    • (1993) Behavioural Brain Research , vol.55 , Issue.2 , pp. 283-295
    • Whishaw, I.Q.1    Kornelsen, R.A.2
  • 105
    • 84986019133 scopus 로고    scopus 로고
    • The effects of consumer expertise on evoked set size and service loyalty
    • Wirtz J., Mattila A. The effects of consumer expertise on evoked set size and service loyalty. Journal of Services Marketing 2003, 17:649-665.
    • (2003) Journal of Services Marketing , vol.17 , pp. 649-665
    • Wirtz, J.1    Mattila, A.2
  • 106
    • 84986172643 scopus 로고    scopus 로고
    • Brands and brand equity: definition and management
    • Wood L. Brands and brand equity: definition and management. Management Decision 2000, 38(9):662-669.
    • (2000) Management Decision , vol.38 , Issue.9 , pp. 662-669
    • Wood, L.1
  • 107
    • 34548314926 scopus 로고    scopus 로고
    • Framing effects of coupon face value on coupon redemption: a literature review with propositions
    • Yin W., Dubinsky A.J. Framing effects of coupon face value on coupon redemption: a literature review with propositions. Journal of Marketing Management 2004, 20:877-896.
    • (2004) Journal of Marketing Management , vol.20 , pp. 877-896
    • Yin, W.1    Dubinsky, A.J.2
  • 108
    • 79551472247 scopus 로고    scopus 로고
    • The influence of perceived credibility on recommendation source preference
    • Yoo K.H., Gretzel U. The influence of perceived credibility on recommendation source preference. Information Technology & Tourism 2008, 10(2):133-146.
    • (2008) Information Technology & Tourism , vol.10 , Issue.2 , pp. 133-146
    • Yoo, K.H.1    Gretzel, U.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.