메뉴 건너뛰기




Volumn , Issue , 2013, Pages 1-310

Taming Information Technology: Lessons from Studies of System Administrators

Author keywords

Collaboration; Distributed cognition; Grounding; Information technology; System administrator; Technology evolution; Work practices; Workplace studies

Indexed keywords


EID: 84884153069     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1093/acprof:oso/9780195374124.001.0001     Document Type: Book
Times cited : (8)

References (209)
  • 3
    • 70350685327 scopus 로고    scopus 로고
    • Situation awareness and system administration
    • Presented at Workshop on System Administrators Are Users, Too: Designing Workspaces for Managing Internet-Scale Systems, Ft Lauderdale, FL
    • Bailey, J., Etgen, M., & Freeman, K. (2003). Situation awareness and system administration. Proceedings of the Conference on Human Factors in Computing Systems. Presented at Workshop on System Administrators Are Users, Too: Designing Workspaces for Managing Internet-Scale Systems, Ft Lauderdale, FL.
    • (2003) Proceedings of the Conference on Human Factors in Computing Systems
    • Bailey, J.1    Etgen, M.2    Freeman, K.3
  • 10
    • 25844510142 scopus 로고    scopus 로고
    • Usable autonomic computing systems: The systems administrator's perspective
    • Barrett, R., Maglio, P. P., Kandogan, E., & Bailey, J. (2005). Usable autonomic computing systems: The systems administrator's perspective. Advanced engineering informatics, 19(3), 213-221.
    • (2005) Advanced engineering informatics , vol.19 , Issue.3 , pp. 213-221
    • Barrett, R.1    Maglio, P.P.2    Kandogan, E.3    Bailey, J.4
  • 11
    • 0032595618 scopus 로고    scopus 로고
    • Embracing change with extreme programming
    • Beck, K. (1999). Embracing change with extreme programming. Computer, 32(10), 70-77.
    • (1999) Computer , vol.32 , Issue.10 , pp. 70-77
    • Beck, K.1
  • 12
    • 84960592384 scopus 로고
    • The division of labor, coordination costs, and knowledge
    • Becker, G. S., & Murphy, K. M. (1992). The division of labor, coordination costs, and knowledge. Quarterly Journal of Economics, 107(4), 1137-1160.
    • (1992) Quarterly Journal of Economics , vol.107 , Issue.4 , pp. 1137-1160
    • Becker, G.S.1    Murphy, K.M.2
  • 14
    • 53849086550 scopus 로고    scopus 로고
    • Information scraps:How and why information eludes our personal information management tools
    • Bernstein, M., van Kleek, M., Karger, D., & Schraefel, M. C. (2008). Information scraps:How and why information eludes our personal information management tools. ACM Transations on Information Systems, 26(4), 1-46.
    • (2008) ACM Transations on Information Systems , vol.26 , Issue.4 , pp. 1-46
    • Bernstein, M.1    van Kleek, M.2    Karger, D.3    Schraefel, M.C.4
  • 15
    • 84965588635 scopus 로고
    • Five years of groups research: What we have learned and what needs to be addressed
    • Bettenhausen, K. (1991). Five years of groups research: What we have learned and what needs to be addressed. Journal of Management, 17(2), 345-381.
    • (1991) Journal of Management , vol.17 , Issue.2 , pp. 345-381
    • Bettenhausen, K.1
  • 18
    • 84884134647 scopus 로고    scopus 로고
    • The business value of large-scale server consolidation
    • IDC Whitepaper. Retrieved from
    • Bozman, J. S. & Perry, R. (2010). The business value of large-scale server consolidation. IDC Whitepaper. Retrieved from.
    • (2010)
    • Bozman, J.S.1    Perry, R.2
  • 19
    • 0142018800 scopus 로고    scopus 로고
    • The grounding problem in communication with and through computers.
    • S. R. Fussell & R. J. Kreuz (Eds.), Hillsdale NJ: Erlbaum
    • Brennan, S. E. (1998). The grounding problem in communication with and through computers. In S. R. Fussell & R. J. Kreuz (Eds.), Social and cognitive psychological approaches to interpersonal communication (pp. 201-225). Hillsdale NJ: Erlbaum.
    • (1998) Social and cognitive psychological approaches to interpersonal communication , pp. 201-225
    • Brennan, S.E.1
  • 22
    • 0002671639 scopus 로고
    • Organizational learning and communities-of-Practice:Toward a unified view of working, learning, and innovation [Special issue] Organizational Learning: Papers in Honor of (and by) James G. March
    • Brown, J. S. & Duguid, P. (1991). Organizational learning and communities-of-Practice:Toward a unified view of working, learning, and innovation [Special issue] Organizational Learning: Papers in Honor of (and by) James G. March, Organization Science, 2(1) 40-57.
    • (1991) Organization Science , vol.2 , Issue.1 , pp. 40-57
    • Brown, J.S.1    Duguid, P.2
  • 24
    • 40249091593 scopus 로고    scopus 로고
    • A control theory perspective on configuration management and Cfengine
    • April
    • Burgess, M. (2006, April). A control theory perspective on configuration management and Cfengine. ACM SIGBED Review, 3(2), 12-16.
    • (2006) ACM SIGBED Review , vol.3 , Issue.2 , pp. 12-16
    • Burgess, M.1
  • 25
    • 0032294044 scopus 로고    scopus 로고
    • Automated system administration with feedback regulation
    • Burgess, M. (1998). Automated system administration with feedback regulation. Software-Practice and Experience, 28, 1519-1530.
    • (1998) Software-Practice and Experience , vol.28 , pp. 1519-1530
    • Burgess, M.1
  • 27
    • 0029276227 scopus 로고
    • Task complexity affects information seeking and use
    • Bystrom, K., & Jarvelin, K. (1995). Task complexity affects information seeking and use. Information Processing and Management, 31(2), 191-213.
    • (1995) Information Processing and Management , vol.31 , Issue.2 , pp. 191-213
    • Bystrom, K.1    Jarvelin, K.2
  • 29
    • 84921685461 scopus 로고    scopus 로고
    • Total cost of ownership: The impact of system management tools
    • Technical Report, The Gartner Group
    • Cappuccio, D., Keyworth, B., & Kirwin, W. (2002). Total cost of ownership: The impact of system management tools. Technical Report, The Gartner Group.
    • (2002)
    • Cappuccio, D.1    Keyworth, B.2    Kirwin, W.3
  • 30
    • 0040738533 scopus 로고    scopus 로고
    • Consortia and the evolution of information technology standardization.
    • K. Jakobs & R. Williams (Eds.), Piscataway, NJ: IEEE
    • Cargill, C. (1999). Consortia and the evolution of information technology standardization. In K. Jakobs & R. Williams (Eds.), SIIT '99 Proceedings (pp. 37-42). Piscataway, NJ: IEEE.
    • (1999) SIIT '99 Proceedings , pp. 37-42
    • Cargill, C.1
  • 31
    • 0036638032 scopus 로고    scopus 로고
    • A pragmatic view of knowledge and boundaries: Boundary objects in new product development
    • Carlile, P. R. (2002). A pragmatic view of knowledge and boundaries: Boundary objects in new product development. Organization Science, 13(4), 442-455.
    • (2002) Organization Science , vol.13 , Issue.4 , pp. 442-455
    • Carlile, P.R.1
  • 33
    • 61849135265 scopus 로고    scopus 로고
    • Security patch management: Share the burden or share the damage?
    • Cavusoglu, H., Cavusoglu, H., & Zhang, J. (2008). Security patch management: Share the burden or share the damage? Management Science, 54(4), 657-670.
    • (2008) Management Science , vol.54 , Issue.4 , pp. 657-670
    • Cavusoglu, H.1    Cavusoglu, H.2    Zhang, J.3
  • 34
    • 1842653460 scopus 로고    scopus 로고
    • Cambridge, England: Cambridge University Press
    • Clark H. H. (1996). Using language. Cambridge, England: Cambridge University Press.
    • (1996) Using language
    • Clark, H.H.1
  • 35
    • 84921628033 scopus 로고    scopus 로고
    • Paper presented at AAAI Fall Symposium on Psychological Models of Communication in Collaborative Systems, North Falmouth, MA
    • Clark, H. H. (1999). How do real people communicate with virtual partners? Paper presented at AAAI Fall Symposium on Psychological Models of Communication in Collaborative Systems, North Falmouth, MA.
    • (1999) How do real people communicate with virtual partners?
    • Clark, H.H.1
  • 36
    • 0001927247 scopus 로고
    • Grounding in communication.
    • L. B. Resnick, J. M. Levine, & J. S. D. Teasley (Eds.), Washington, DC: American Psychological Association
    • Clark, H. H. & Brennan, S. E. (1991). Grounding in communication. In L. B. Resnick, J. M. Levine, & J. S. D. Teasley (Eds.), Perspectives on socially shared cognition (pp. 127-149). Washington, DC: American Psychological Association.
    • (1991) Perspectives on socially shared cognition , pp. 127-149
    • Clark, H.H.1    Brennan, S.E.2
  • 37
    • 0022671781 scopus 로고
    • Referring as a collaborative process
    • Clark, H. H., & Wilkes-Gibbs, D. (1986). Referring as a collaborative process. Cognition, 22, 1-39.
    • (1986) Cognition , vol.22 , pp. 1-39
    • Clark, H.H.1    Wilkes-Gibbs, D.2
  • 40
    • 0035595250 scopus 로고    scopus 로고
    • The mutual knowledge problem and its consequences for dispersed collaboration
    • Cramton, C. D. (2001). The mutual knowledge problem and its consequences for dispersed collaboration. Organization Science, 12(3), 346-371.
    • (2001) Organization Science , vol.12 , Issue.3 , pp. 346-371
    • Cramton, C.D.1
  • 43
    • 0004149207 scopus 로고
    • (2nd ed.). New York: Oxford University Press
    • Dawkins, R. (1989). The Selfish Gene (2nd ed.). New York: Oxford University Press.
    • (1989) The Selfish Gene
    • Dawkins, R.1
  • 44
    • 0002809164 scopus 로고
    • Critical models of interpretive research.
    • L. Putnam, & M. E. Pacanowsky (Eds.), Beverly Hills, CA: Sage
    • Deetz, S. A. & Kersten, A. (1983). Critical models of interpretive research. In L. Putnam, & M. E. Pacanowsky (Eds.), Communication and organizations: An interpretive approach (pp. 147-172). Beverly Hills, CA: Sage.
    • (1983) Communication and organizations: An interpretive approach , pp. 147-172
    • Deetz, S.A.1    Kersten, A.2
  • 45
    • 84921646629 scopus 로고    scopus 로고
    • Deloitte 2006 Global Security Survey (2006)
    • Retrieved from
    • Deloitte (2006). Deloitte 2006 Global Security Survey (2006). Deloitte. Retrieved from.
    • (2006) Deloitte
  • 46
    • 0017944832 scopus 로고
    • Size, technology, complexity, and structural differentiation:toward a theoretical synthesis
    • Dewar, R., Hage, J. (1978). Size, technology, complexity, and structural differentiation:toward a theoretical synthesis. Administrative Science Quarterly, 23(1), 111-136.
    • (1978) Administrative Science Quarterly , vol.23 , Issue.1 , pp. 111-136
    • Dewar, R.1    Hage, J.2
  • 47
    • 84921683747 scopus 로고    scopus 로고
    • Infosys wrestles with India IT worker turnover
    • July 13, Retrieved from
    • Dignan, L. (2010, July 13). Infosys wrestles with India IT worker turnover. ZDNet. Retrieved from.
    • (2010) ZDNet
    • Dignan, L.1
  • 50
    • 37449023078 scopus 로고    scopus 로고
    • Projected cognition-extending distributed cognition for the study of human interaction with computers
    • Edmondson, W. H., & Beale, R. (2008). Projected cognition-extending distributed cognition for the study of human interaction with computers. Interactive Computing, 20(1), 128-140.
    • (2008) Interactive Computing , vol.20 , Issue.1 , pp. 128-140
    • Edmondson, W.H.1    Beale, R.2
  • 52
    • 35348840395 scopus 로고    scopus 로고
    • Standardization of work: Coconstructed practice
    • Ellingsen, G., Monteiro, E., & Munkvold, G. (2007). Standardization of work: Coconstructed practice. Information Society, 23(5), 309-326.
    • (2007) Information Society , vol.23 , Issue.5 , pp. 309-326
    • Ellingsen, G.1    Monteiro, E.2    Munkvold, G.3
  • 53
    • 34248983823 scopus 로고
    • The causal texture of organizational environments
    • Emery, F., & Trist, E. (1965). The causal texture of organizational environments. Human Relations, 18(1), 21-32.
    • (1965) Human Relations , vol.18 , Issue.1 , pp. 21-32
    • Emery, F.1    Trist, E.2
  • 56
    • 31544473115 scopus 로고    scopus 로고
    • The future of outsourcing
    • January 30, Retrieved from
    • Engardio, P., Arndt, M. & Foust, D. The future of outsourcing. (2006, January 30) Business Week. Retrieved from.
    • (2006) Business Week
    • Engardio, P.1    Arndt, M.2    Foust, D.3
  • 57
  • 59
    • 33845974935 scopus 로고    scopus 로고
    • The transformation of open source software
    • Fitzgerald, B. (2006). The transformation of open source software. MIS Quarterly, 30(3), 587-598.
    • (2006) MIS Quarterly , vol.30 , Issue.3 , pp. 587-598
    • Fitzgerald, B.1
  • 60
    • 79955042840 scopus 로고    scopus 로고
    • MOO-Cows FAQ
    • Retrieved from
    • Fox, K. (2004). MOO-Cows FAQ. Retrieved from.
    • (2004)
    • Fox, K.1
  • 63
    • 70349279685 scopus 로고    scopus 로고
    • Server Storage and RAID Worldwide
    • May, Retrieved from
    • Gartner Group/Dataquest. (1999, May). Server Storage and RAID Worldwide. Retrieved from.
    • (1999)
  • 64
    • 84921628032 scopus 로고    scopus 로고
    • IT services forecast, worldwide, 2004-2011
    • August, Retrieved from
    • Gartner Group/Dataquest. (2007, August). IT services forecast, worldwide, 2004-2011. Retrieved from.
    • (2007)
  • 65
    • 0001806636 scopus 로고
    • Thick description: Toward an interpretive theory of culture
    • New York: Basic Books
    • Geertz, C. (1973). Thick description: Toward an interpretive theory of culture. In The interpretation of cultures: Selected essays (pp. 3-30). New York: Basic Books.
    • (1973) The interpretation of cultures: Selected essays , pp. 3-30
    • Geertz, C.1
  • 66
    • 0031273875 scopus 로고    scopus 로고
    • Information systems integration in mergers and acquisitions: A normative model
    • Giacomazzi, F., Panella, C., Pernici, B., & Sansoni, M. (1997). Information systems integration in mergers and acquisitions: A normative model. Information & Management, 32(6), 289-302.
    • (1997) Information & Management , vol.32 , Issue.6 , pp. 289-302
    • Giacomazzi, F.1    Panella, C.2    Pernici, B.3    Sansoni, M.4
  • 69
    • 84986159863 scopus 로고    scopus 로고
    • Managing effective knowledge transfer: An integrative framework and some practice implications
    • Goh, S. C. (2002). Managing effective knowledge transfer: An integrative framework and some practice implications. Journal of Knowledge Management, 6(1), 23-30.
    • (2002) Journal of Knowledge Management , vol.6 , Issue.1 , pp. 23-30
    • Goh, S.C.1
  • 75
    • 84882745355 scopus 로고    scopus 로고
    • The birth of an organizational resource: The surprising life of a cheat sheet.
    • M. S. Ackerman, C. A. Halverson, T. Erickson, & W. A. Kellogg (Eds.), London: Springer-Verlag
    • Halverson, C. A., & Ackerman, M. S. (2008). The birth of an organizational resource: The surprising life of a cheat sheet. In M. S. Ackerman, C. A. Halverson, T. Erickson, & W. A. Kellogg (Eds.), Resources, co-evolution and artifacts (pp. 9-35). London: Springer-Verlag.
    • (2008) Resources, co-evolution and artifacts , pp. 9-35
    • Halverson, C.A.1    Ackerman, M.S.2
  • 76
    • 24144452552 scopus 로고
    • Collaboration and control: Crisis management and multimedia technology in London underground line control rooms
    • Heath, C., & Luff, P. (1992). Collaboration and control: Crisis management and multimedia technology in London underground line control rooms. Journal of Computer Supported Cooperative Work, 1(1), 24-48.
    • (1992) Journal of Computer Supported Cooperative Work , vol.1 , Issue.1 , pp. 24-48
    • Heath, C.1    Luff, P.2
  • 77
    • 39649116908 scopus 로고    scopus 로고
    • Collaborative information seeking: The combined activity of information seeking and collaborative grounding
    • Hertzum, M. (2008). Collaborative information seeking: The combined activity of information seeking and collaborative grounding. Information Processing and Management, 44(2), 957-962.
    • (2008) Information Processing and Management , vol.44 , Issue.2 , pp. 957-962
    • Hertzum, M.1
  • 78
    • 0036810584 scopus 로고    scopus 로고
    • Trust in information sources: Seeking information from people, documents, and virtual agents
    • Hertzum, M., Andersen, H. H. K., Andersen, V., & Hansen, C. B. (2002). Trust in information sources: Seeking information from people, documents, and virtual agents. Interacting with computers, 14, 575-599.
    • (2002) Interacting with computers , vol.14 , pp. 575-599
    • Hertzum, M.1    Andersen, H.H.K.2    Andersen, V.3    Hansen, C.B.4
  • 81
    • 70350751595 scopus 로고    scopus 로고
    • Offshoring and the new world order
    • Hirschheim, R. (2009). Offshoring and the new world order. Communications of the ACM, 52(11), 132-135.
    • (2009) Communications of the ACM , vol.52 , Issue.11 , pp. 132-135
    • Hirschheim, R.1
  • 86
    • 0001194833 scopus 로고
    • How a cockpit remembers its speeds
    • Hutchins, E. (1995). How a cockpit remembers its speeds. Cognitive Science, 19, 265-288.
    • (1995) Cognitive Science , vol.19 , pp. 265-288
    • Hutchins, E.1
  • 88
    • 0002671817 scopus 로고
    • Direct manipulation interfaces.
    • D. A. Norman & S. W. Draper (Eds.), Hillsdale, NJ: Erlbaum
    • Hutchins, E. L., Hollan, J. D., & Norman, D. A (1986). Direct manipulation interfaces. In D. A. Norman & S. W. Draper (Eds.), User centered system design (pp. 87-124). Hillsdale, NJ: Erlbaum.
    • (1986) User centered system design , pp. 87-124
    • Hutchins, E.L.1    Hollan, J.D.2    Norman, D.A.3
  • 93
    • 0033265783 scopus 로고    scopus 로고
    • Communication and trust in global virtual teams
    • Jarvenpaa, S. L., & Leidner, D. E. (1999). Communication and trust in global virtual teams. Organizational Science, 10(6), 791-815.
    • (1999) Organizational Science , vol.10 , Issue.6 , pp. 791-815
    • Jarvenpaa, S.L.1    Leidner, D.E.2
  • 95
    • 79955143902 scopus 로고    scopus 로고
    • Look ma, no email! Blogs and IRC as primary and preferred communication tools in a distributed firm
    • New York: ACM
    • Johri, A. (2011). Look ma, no email! Blogs and IRC as primary and preferred communication tools in a distributed firm. Proceedings of the ACM 2011 Conference on Computer Supported Cooperative Work (pp. 305-308). New York: ACM.
    • (2011) Proceedings of the ACM 2011 Conference on Computer Supported Cooperative Work , pp. 305-308
    • Johri, A.1
  • 96
    • 0028716543 scopus 로고
    • Cooperative work in mission operations: analysis and implications for computer support
    • Jones, P. M. (1995). Cooperative work in mission operations: analysis and implications for computer support. Computer Supported Cooperative Work, 3, 103-145.
    • (1995) Computer Supported Cooperative Work , vol.3 , pp. 103-145
    • Jones, P.M.1
  • 97
    • 84921628031 scopus 로고    scopus 로고
    • Management of information technology: The study on strategy, planning and policies
    • June, ACM International Conference Proceeding Series, 90, Trinity College Dublin. New York: ACM Press
    • Kamsin, A. (2004, June). Management of information technology: The study on strategy, planning and policies. Proceedings of the 2004 International Symposium on Information and Communication Technologies (pp. 152-157). ACM International Conference Proceeding Series, 90, Trinity College Dublin. New York: ACM Press.
    • (2004) Proceedings of the 2004 International Symposium on Information and Communication Technologies , pp. 152-157
    • Kamsin, A.1
  • 101
    • 35348877203 scopus 로고    scopus 로고
    • Security administration tools and practices
    • L. Faith Cranor and S. Garfinkel (Eds.), Sebastopol, CA: O'Reilly Media
    • Kandogan, E., & Haber, E. M. (2005) Security administration tools and practices. In L. Faith Cranor and S. Garfinkel (Eds.), Security and usability: Designing secure systems that people can use (pp. 357-378). Sebastopol, CA: O'Reilly Media.
    • (2005) Security and usability: Designing secure systems that people can use , pp. 357-378
    • Kandogan, E.1    Haber, E.M.2
  • 105
    • 84921628030 scopus 로고    scopus 로고
    • MyDoom variant slams mailboxes, search engines
    • July 26, Retrieved from
    • Kanellos, M. (2004, July 26). MyDoom variant slams mailboxes, search engines. ZDNet. Retrieved from.
    • (2004) ZDNet
    • Kanellos, M.1
  • 106
    • 0010439949 scopus 로고    scopus 로고
    • Economics and electronic commerce: Survey and directions for research
    • Kauffman, R. J., & Walden, E. A. (2001). Economics and electronic commerce: Survey and directions for research. International Journal on Electronic Commerce, 5(4), 5-116.
    • (2001) International Journal on Electronic Commerce , vol.5 , Issue.4 , pp. 5-116
    • Kauffman, R.J.1    Walden, E.A.2
  • 107
    • 0037253062 scopus 로고    scopus 로고
    • The vision of autonomic computing
    • Kephart, J. O., & Chess, D. M. (2003). The vision of autonomic computing, IEEE Computer, 36(1), 41-51.
    • (2003) IEEE Computer , vol.36 , Issue.1 , pp. 41-51
    • Kephart, J.O.1    Chess, D.M.2
  • 108
    • 84889420115 scopus 로고    scopus 로고
    • Common ground and coordination in joint activity.
    • W. R. Rouse & K. B. Boff (Eds.), New York: Wiley
    • Klein, G., Feltovich, P. J., Bradshaw, J. M., & Woods, D. D. (2005). Common ground and coordination in joint activity. In W. R. Rouse & K. B. Boff (Eds.), Organizational simulation (pp. 139-184). New York: Wiley.
    • (2005) Organizational simulation , pp. 139-184
    • Klein, G.1    Feltovich, P.J.2    Bradshaw, J.M.3    Woods, D.D.4
  • 111
    • 23144435923 scopus 로고    scopus 로고
    • Trust and distrust in organizations: Emerging perspectives, enduring questions
    • Kramer, R. M. (1999). Trust and distrust in organizations: Emerging perspectives, enduring questions. Annual Review of Psychology, 50, 569-598.
    • (1999) Annual Review of Psychology , vol.50 , pp. 569-598
    • Kramer, R.M.1
  • 112
    • 0037583456 scopus 로고    scopus 로고
    • Understanding effects of proximity on collaboration: Implications for technologies to support remote collaborative work.
    • P. Hinds & S. Kiesler (Eds.), Cambridge, MA:MIT Press
    • Kraut, R. E., Fussell, S. R., Brennan, S. E., & Siegel, J. (2002). Understanding effects of proximity on collaboration: Implications for technologies to support remote collaborative work. In P. Hinds & S. Kiesler (Eds.), Distributed work (pp. 137-162). Cambridge, MA:MIT Press.
    • (2002) Distributed work , pp. 137-162
    • Kraut, R.E.1    Fussell, S.R.2    Brennan, S.E.3    Siegel, J.4
  • 113
    • 7444249783 scopus 로고    scopus 로고
    • A framework for assessing the business value of information technology infrastructures
    • Kumar, R. L. (2004). A framework for assessing the business value of information technology infrastructures. Journal of Management Information Systems, 21(2), 11-32.
    • (2004) Journal of Management Information Systems , vol.21 , Issue.2 , pp. 11-32
    • Kumar, R.L.1
  • 114
    • 84921628029 scopus 로고    scopus 로고
    • Information technology outsourcing trends
    • Retrieved from
    • Lackow, H. M. (2001). Information technology outsourcing trends. The Conference Board. Retrieved from.
    • (2001) The Conference Board
    • Lackow, H.M.1
  • 115
    • 0023854358 scopus 로고
    • The psychology of personal information management
    • Landsdale, M. W. (1988). The psychology of personal information management. Applied Ergonomics, 19, 55-66.
    • (1988) Applied Ergonomics , vol.19 , pp. 55-66
    • Landsdale, M.W.1
  • 120
    • 84948193503 scopus 로고
    • Differentiation and integration in complex organizations
    • Lawrence, P., & Lorsch, J. (1967). Differentiation and integration in complex organizations. Administrative Science Quarterly, 12, 1-30.
    • (1967) Administrative Science Quarterly , vol.12 , pp. 1-30
    • Lawrence, P.1    Lorsch, J.2
  • 125
    • 74049160988 scopus 로고    scopus 로고
    • Error messages: What's the problem?
    • Maglio, P. P., & Kandogan, E. (2004). Error messages: What's the problem? ACM Queue, 2(8), 50-55.
    • (2004) ACM Queue , vol.2 , Issue.8 , pp. 50-55
    • Maglio, P.P.1    Kandogan, E.2
  • 126
    • 79955597248 scopus 로고    scopus 로고
    • Distributed cognition and joint activity in computer-system administration
    • M. S. Ackerman, C. Halverson, T. Erickson, & W. A. Kellogg (Eds.), New York: Springer
    • Maglio, P. P., Kandogan, E., & Haber, E. (2008). Distributed cognition and joint activity in computer-system administration. M. S. Ackerman, C. Halverson, T. Erickson, & W. A. Kellogg (Eds.), Resources, co-evolution, and artifacts: Theory in CSCW (pp. 145-166). New York: Springer.
    • (2008) Resources, co-evolution, and artifacts: Theory in CSCW , pp. 145-166
    • Maglio, P.P.1    Kandogan, E.2    Haber, E.3
  • 128
    • 84976802630 scopus 로고
    • How do people organize their desks?: Implications for the design of office information systems
    • Malone, T. W. (1983). How do people organize their desks?: Implications for the design of office information systems. ACM Transaction on Information Systems, 1(1), 99-112.
    • (1983) ACM Transaction on Information Systems , vol.1 , Issue.1 , pp. 99-112
    • Malone, T.W.1
  • 129
    • 0001732583 scopus 로고
    • Organizing information processing systems: parallels between organizations and computer systems.
    • W. Zachary, S. Robertson, & J. Black (Eds.), Norwood, NJ: Ablex
    • Malone, T. W. (1990). Organizing information processing systems: parallels between organizations and computer systems. In W. Zachary, S. Robertson, & J. Black (Eds.), Cognition, computation, and cooperation (pp. 56-83). Norwood, NJ: Ablex.
    • (1990) Cognition, computation, and cooperation , pp. 56-83
    • Malone, T.W.1
  • 130
    • 0028401441 scopus 로고
    • The interdisciplinary study of coordination
    • Malone, T. W., & Crowston, K. (1994). The interdisciplinary study of coordination. ACM Computing Surveys, 26(1), 87-119.
    • (1994) ACM Computing Surveys , vol.26 , Issue.1 , pp. 87-119
    • Malone, T.W.1    Crowston, K.2
  • 131
    • 0032655173 scopus 로고    scopus 로고
    • Tools for inventing organization: Towards a handbook of organizational processes
    • Malone, T. W., Crowston, K., Lee, J., Pentland, B., Dellarocas, C., Wyner, G., et al. (1999). Tools for inventing organization: Towards a handbook of organizational processes. Management Science, 45(3), 425-443.
    • (1999) Management Science , vol.45 , Issue.3 , pp. 425-443
    • Malone, T.W.1    Crowston, K.2    Lee, J.3    Pentland, B.4    Dellarocas, C.5    Wyner, G.6
  • 132
    • 0033824792 scopus 로고    scopus 로고
    • The Y2K problem and professional responsibility: A retrospective analysis
    • Manion M., & Evan, W. M., (2000). The Y2K problem and professional responsibility: A retrospective analysis. Technology in Society, 22(3), 361-387.
    • (2000) Technology in Society , vol.22 , Issue.3 , pp. 361-387
    • Manion, M.1    Evan, W.M.2
  • 135
    • 0041915978 scopus 로고    scopus 로고
    • Extreme collaboration
    • Mark, G. (2002). Extreme collaboration. Communications of the ACM, 45(6), 89-93.
    • (2002) Communications of the ACM , vol.45 , Issue.6 , pp. 89-93
    • Mark, G.1
  • 137
    • 0037981779 scopus 로고
    • Affect and cognition-based trust as foundations for interpersonal cooperation in organizations
    • McAllister, D. J. (1995). Affect and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38(1), 24-59.
    • (1995) Academy of Management Journal , vol.38 , Issue.1 , pp. 24-59
    • McAllister, D.J.1
  • 141
    • 0032394113 scopus 로고    scopus 로고
    • If only we knew what we know: Identification and transfer of internal best practices
    • O'Dell, C., & Grayson, C. J. (1998). If only we knew what we know: Identification and transfer of internal best practices. California Management Review, 40(3), 154-174.
    • (1998) California Management Review , vol.40 , Issue.3 , pp. 154-174
    • O'Dell, C.1    Grayson, C.J.2
  • 142
    • 0041467036 scopus 로고    scopus 로고
    • Service support
    • UK: Stationery Office
    • Office of Government Commerce. (2000). Service support. IT Infrastructure Library (ITIL) Series. UK: Stationery Office.
    • (2000) IT Infrastructure Library (ITIL) Series
  • 143
    • 0042468766 scopus 로고    scopus 로고
    • Service delivery
    • UK: Stationery Office
    • Office of Government Commerce (2001). Service delivery. IT Infrastructure Library (ITIL) Series. UK: Stationery Office.
    • (2001) IT Infrastructure Library (ITIL) Series
  • 144
    • 77953599783 scopus 로고    scopus 로고
    • Application management
    • UK: Stationery Office
    • Office of Government Commerce (2002). Application management. IT Infrastructure Library (ITIL) Series. UK: Stationery Office.
    • (2002) IT Infrastructure Library (ITIL) Series
  • 145
    • 34547775349 scopus 로고    scopus 로고
    • ICT infrastructure management
    • UK: Stationery Office
    • Office of Government Commerce (2002). ICT infrastructure management. IT Infrastructure Library (ITIL) Series. UK: Stationery Office.
    • (2002) IT Infrastructure Library (ITIL) Series
  • 146
    • 33745562518 scopus 로고    scopus 로고
    • Planning to implement service management
    • UK: Stationery Office
    • Office of Government Commerce (2002). Planning to implement service management. IT Infrastructure Library (ITIL) Series. UK: Stationery Office.
    • (2002) IT Infrastructure Library (ITIL) Series
  • 147
    • 84921689539 scopus 로고    scopus 로고
    • ITIL small scale implementation
    • UK: Stationery Office
    • Office of Government Commerce (2005). ITIL small scale implementation. IT Infrastructure Library (ITIL) Series. UK: Stationery Office.
    • (2005) IT Infrastructure Library (ITIL) Series
  • 148
    • 84921628028 scopus 로고    scopus 로고
    • The business perspective
    • UK: Stationery Office
    • Office of Government Commerce (2005). The business perspective. In IT Infrastructure Library (ITIL) Series. UK: Stationery Office.
    • (2005) IT Infrastructure Library (ITIL) Series
  • 151
    • 0003894635 scopus 로고
    • Internet relay chat protocol
    • IETF RFC 1459. Retrieved from
    • Orikarinen, J., & Reed, D. (1993). Internet relay chat protocol. IETF RFC 1459. Retrieved from.
    • (1993)
    • Orikarinen, J.1    Reed, D.2
  • 152
    • 0036014191 scopus 로고    scopus 로고
    • Knowing in practice: enacting a collective capability in distributed organizin
    • Orlikowski, W. A. (2002). Knowing in practice: enacting a collective capability in distributed organizin. Organization Science, 13(3), 249-273.
    • (2002) Organization Science , vol.13 , Issue.3 , pp. 249-273
    • Orlikowski, W.A.1
  • 153
    • 71549126429 scopus 로고
    • Studying information technology in organizations:Research approaches and assumptions
    • Orlikowski, W. J., & Baroudi, J. (1991). Studying information technology in organizations:Research approaches and assumptions. Information Systems Research, 2(1), 1-28.
    • (1991) Information Systems Research , vol.2 , Issue.1 , pp. 1-28
    • Orlikowski, W.J.1    Baroudi, J.2
  • 156
    • 0029709516 scopus 로고    scopus 로고
    • Information needs in technical work settings and their implications for the design of computer tools
    • Paepcke, A. (1996). Information needs in technical work settings and their implications for the design of computer tools. Computer Supported Cooperative Work: The Journal of Collaborative Computing, 5(1), 63-92.
    • (1996) Computer Supported Cooperative Work: The Journal of Collaborative Computing , vol.5 , Issue.1 , pp. 63-92
    • Paepcke, A.1
  • 158
    • 0033295259 scopus 로고    scopus 로고
    • Bro: A system for detecting network intruders in real-time
    • Paxson, V. (1999). Bro: A system for detecting network intruders in real-time. Computer networks, 31(23-24), 2435-2463.
    • (1999) Computer networks , vol.31 , Issue.23-24 , pp. 2435-2463
    • Paxson, V.1
  • 160
    • 84921625857 scopus 로고    scopus 로고
    • Retrieved from
    • QoSient. (2011). Argus FAQ. Retrieved from.
    • (2011) Argus FAQ
  • 162
    • 0010794277 scopus 로고    scopus 로고
    • Consensus versus speed
    • K. Jakobs (Ed.), London: Idea Group Publishing
    • Rada, R. (2000). Consensus versus speed. In K. Jakobs (Ed.), IT standards and standardization: A global perspective (pp. 19-34). London: Idea Group Publishing.
    • (2000) IT standards and standardization: A global perspective , pp. 19-34
    • Rada, R.1
  • 163
    • 84921628027 scopus 로고    scopus 로고
    • Outsources in India fight for skilled labor
    • November 2, Retrieved from
    • Rai, S. (2005, November 2). Outsources in India fight for skilled labor. The New York Times. Retrieved from.
    • (2005) The New York Times
    • Rai, S.1
  • 166
    • 21344489692 scopus 로고
    • Distributed cognition: an alternative framework for analysing and explaining collaborative working
    • Rogers, Y., Ellis, J. (1994). Distributed cognition: an alternative framework for analysing and explaining collaborative working. Journal of Information Technology, 9(2), 119-128.
    • (1994) Journal of Information Technology , vol.9 , Issue.2 , pp. 119-128
    • Rogers, Y.1    Ellis, J.2
  • 167
    • 0002294343 scopus 로고
    • The construction of shared knowledge in collaborative problem solving
    • C. E. O'Malley (Ed), Berlin: Springer-Verlag
    • Roschelle, J. & Teasley S. D. (1995) The construction of shared knowledge in collaborative problem solving. In C. E. O'Malley (Ed), Computer-supported collaborative learning (pp. 69-197). Berlin: Springer-Verlag.
    • (1995) Computer-supported collaborative learning , pp. 69-197
    • Roschelle, J.1    Teasley, S.D.2
  • 170
    • 11944251837 scopus 로고
    • Organizational culture
    • Schein, E. H. (1990). Organizational culture. American Psychologist, 45(2), 109-119.
    • (1990) American Psychologist , vol.45 , Issue.2 , pp. 109-119
    • Schein, E.H.1
  • 172
    • 84921628026 scopus 로고    scopus 로고
    • Managed client impact on the cost of computing
    • Houston, TX:Author. Retrieved from
    • Serenity Systems (2005). Managed client impact on the cost of computing. Houston, TX:Author. Retrieved from.
    • (2005)
  • 175
    • 4243103665 scopus 로고    scopus 로고
    • Designing to support situation awareness across distances: an example from a scientific collaboratory
    • Sonnenwald, D. H., Maglaughlin, K. L., & Whitton, M. C. (2004). Designing to support situation awareness across distances: an example from a scientific collaboratory. Information Processing & Management, 40(6), 989-1011.
    • (2004) Information Processing & Management , vol.40 , Issue.6 , pp. 989-1011
    • Sonnenwald, D.H.1    Maglaughlin, K.L.2    Whitton, M.C.3
  • 178
    • 0002942470 scopus 로고
    • The structure of ill-structured solutions: boundary objects and heterogeneous distributed problem solving.
    • L. Gasser and M. N. Huhns, (Eds.), San Mateo, CA: Morgan Kaufman
    • Star, S. L. (1989). The structure of ill-structured solutions: boundary objects and heterogeneous distributed problem solving. In L. Gasser and M. N. Huhns, (Eds.), Distributed artificial intelligence (Vol. 2, pp. 37-54). San Mateo, CA: Morgan Kaufman.
    • (1989) Distributed artificial intelligence , vol.2 , pp. 37-54
    • Star, S.L.1
  • 179
    • 0002353810 scopus 로고
    • The politics of formal representations: wizards, gurus, and organizational complexity.
    • S. L. Star (Ed.), Albany, NY: SUNY Press
    • Star, S. L. (1995). The politics of formal representations: wizards, gurus, and organizational complexity. In S. L. Star (Ed.), Ecologies of knowledge: Work and politics in science and technology (pp. 88-118). Albany, NY: SUNY Press.
    • (1995) Ecologies of knowledge: Work and politics in science and technology , pp. 88-118
    • Star, S.L.1
  • 180
    • 58149102685 scopus 로고    scopus 로고
    • As web traffic grows crashes take bigger toll
    • July 6, Retrieved from
    • Stone, B. (2008, July 6). As web traffic grows crashes take bigger toll. New York Times. Retrieved from.
    • (2008) New York Times
    • Stone, B.1
  • 191
    • 84958916387 scopus 로고
    • Cambridge, MA: MIT Press. (First published 1934.)
    • Vygotsky, L. S. (1979). Thought and language. Cambridge, MA: MIT Press. (First published 1934.).
    • (1979) Thought and language
    • Vygotsky, L.S.1
  • 192
    • 84921670549 scopus 로고    scopus 로고
    • Automate system administration tasks with puppet
    • Retrieved from
    • Walberg, S. (2008). Automate system administration tasks with puppet. Linux Journal, 176. Retrieved from.
    • (2008) Linux Journal , pp. 176
    • Walberg, S.1
  • 193
  • 195
    • 0344387886 scopus 로고    scopus 로고
    • Communities of practice and social learning systems
    • Wenger, E. (2000). Communities of practice and social learning systems. Organization, 7(2), 225-246.
    • (2000) Organization , vol.7 , Issue.2 , pp. 225-246
    • Wenger, E.1
  • 198
    • 0000330269 scopus 로고    scopus 로고
    • Communities of practice: The organizational frontier
    • Wenger, E., Snyder, W. M. (2000). Communities of practice: The organizational frontier. Harvard Business Review, 78(1), 139-145.
    • (2000) Harvard Business Review , vol.78 , Issue.1 , pp. 139-145
    • Wenger, E.1    Snyder, W.M.2
  • 200
    • 0001812127 scopus 로고    scopus 로고
    • Technical work in the division of labor: Stalking the Wily anomaly.
    • S. R. Barley and J. E. Orr (Eds.), Ithaca, NY: Cornell University Press
    • Whalley, P., & Barley, S. R. (1997). Technical work in the division of labor: Stalking the Wily anomaly. In S. R. Barley and J. E. Orr (Eds.), Between craft and science (pp. 23-52). Ithaca, NY: Cornell University Press.
    • (1997) Between craft and science , pp. 23-52
    • Whalley, P.1    Barley, S.R.2
  • 205
    • 0001943882 scopus 로고
    • Coping with complexity: The psychology of human behavior in complex systems.
    • H. B. Goodstein & S. E. Olsen (Eds.), London: Taylor & Francis, 128-148
    • Woods, D. D. (1988). Coping with complexity: The psychology of human behavior in complex systems. In H. B. Goodstein & S. E. Olsen (Eds.), Tasks, errors, and mental models (pp. 128-148). London: Taylor & Francis, 128-148.
    • (1988) Tasks, errors, and mental models , pp. 128-148
    • Woods, D.D.1
  • 206
    • 85052486617 scopus 로고    scopus 로고
    • Decomposing automation: Apparent simplicity, real complexity.
    • R. Parasuraman & M. Mouloua (Eds.), Mahwah, NJ: Erlbaum
    • Woods, D. D. (1996). Decomposing automation: Apparent simplicity, real complexity. In R. Parasuraman & M. Mouloua (Eds.), Automation and human performance-theory and applications (pp. 3-17). Mahwah, NJ: Erlbaum.
    • (1996) Automation and human performance-theory and applications , pp. 3-17
    • Woods, D.D.1
  • 207
    • 0024065439 scopus 로고
    • Cognitive engineering: Human problem solving with tools
    • Woods, D. D., & Roth, E. M., (1988). Cognitive engineering: Human problem solving with tools. Human Factors, 30(4), 415-430.
    • (1988) Human Factors , vol.30 , Issue.4 , pp. 415-430
    • Woods, D.D.1    Roth, E.M.2
  • 208
    • 0033682494 scopus 로고    scopus 로고
    • Analyzing human-computer interaction as distributed cognition: The resources model
    • Wright, P. C., Fields, R. E., & Harrison, M. D. (2000). Analyzing human-computer interaction as distributed cognition: The resources model. Human Computer Interaction, 15(1), 1-41.
    • (2000) Human Computer Interaction , vol.15 , Issue.1 , pp. 1-41
    • Wright, P.C.1    Fields, R.E.2    Harrison, M.D.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.