Studying reactive, risky, complex, long-spanning, and collaborative work: The case of IT service delivery

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 5613 LNCS, Issue PART 4, 2009, Pages 504-513

  Kandogan, Eser ^a   Haber, Eben M ^a   Bailey, John H ^a   Maglio, Paul P ^a  

^a IBM ALMADEN RESEARCH CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COLLABORATIVE WORK; DIARY STUDY; INDIVIDUAL DIFFERENCES; INTERACTING SYSTEM; IT SERVICES; LABOR INTENSIVE; LONG LASTING; TIME AND SPACE;

INFORMATION TECHNOLOGY; KNOWLEDGE MANAGEMENT; SURVEYS;

HUMAN COMPUTER INTERACTION;

EID: 70349085422     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-642-02583-9_55     Document Type: Conference Paper

References (6)

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2. Dourish, P.: Responsibilities and implications: further thoughts on ethnography and design. In: Proceedings of the 2007 Conference on Designing For User Experiences (2007)
3. Norman, D.: Emotional Design: Why We Love (or Hate) Everyday Things. Basic Books (2004)
4. Picard, R.: Affective Computing. MIT Press, Cambridge (1997)
5. Spohrer, J., Riecken, D.: Introduction. Communications of the ACM 49(7), 30-32 (2006)
6. Takayama, L., Kandogan, E.: Trust as an underlying factor of system administrator interface choice. In: CHI 2006 Extended Abstracts on Human Factors in Computing Systems, pp. 1391-1396. ACM, New York (2006)