If only we knew what we know: Identification and transfer of internal best practices

California Management Review

Volumn , Issue 3, 1998, Pages 154-174

  O'Dell, Carla ^a   Grayson, C Jackson ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0032394113     PISSN: 00081256     EISSN: None     Source Type: Journal    
DOI: 10.2307/41165948     Document Type: Article

References (7)

1. Gabriel Szulanski, Intra-Firm Transfer of Best Practices Project (Houston, TX: American Productivity & Quality Center, 1994).
2. W. Bruce Chew, Timothy F. Bresnaham, and Kim B. Clark, "Measurement, Coordination and Learning in a Multi-plant Network," Japan Management Association, Harvard Business School, 1986.
3. Michael Polyani, The Tacit Dimension (New York, NY: Doubleday, 1967).
4. Ikujiro Nonaka, "The Knowledge-Creating Company," Harvard Business Review, 69/6 (November/December 1991): 96-104.
5. American Productivity & Quality Center, Emerging Best Practices in Knowledge Management (Houston, TX: American Productivity & Quality Center, 1996); American Productivity & Quality Center, Using Information Technology to Support Knowledge Management (Houston, TX: American Productivity & Quality Center, 1997).
6. American Productivity & Quality Center, Emerging Best Practices in Knowledge Management (Houston, TX: American Productivity & Quality Center, 1996); American Productivity & Quality Center, Using Information Technology to Support Knowledge Management (Houston, TX: American Productivity & Quality Center, 1997).
7. For more detailed case studies, see Carla O'Dell and C. Jackson Grayson, If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practices (New York: The Free Press, 1998).