When do employees speak up for their customers? A model of voice in a customer service context

Personnel Psychology

Volumn 67, Issue 3, 2014, Pages 637-666

  Lam, Chak Fu ^a   Mayer, David M ^b  

^a SUFFOLK UNIVERSITY   (United States)

^b UNIVERSITY OF MICHIGAN   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84882549211     PISSN: 00315826     EISSN: 17446570     Source Type: Journal    
DOI: 10.1111/peps.12050     Document Type: Article

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