New rating methods to prioritize customer requirements in QFD with incomplete customer preferences

International Journal of Advanced Manufacturing Technology

Volumn 65, Issue 9-12, 2013, Pages 1587-1604

  Nahm, Yoon Eui ^a   Ishikawa, Haruo ^b   Inoue, Masato ^c  

^a Hanbat National University   (South Korea)

^b UNIVERSITY OF ELECTRO COMMUNICATIONS   (Japan)

^c MEIJI UNIVERSITY   (Japan)

Author keywords

Customer needs or requirements; Customer preference; Customer satisfaction; Importance ratings or priorities; Quality function deployment

Indexed keywords

BENCHMARKING; QUALITY CONTROL; QUALITY FUNCTION DEPLOYMENT; SALES; UNCERTAINTY ANALYSIS;

COMPETITIVE PRIORITIES; CRITICAL SUCCESS FACTOR; CUSTOMER NEED; CUSTOMER PREFERENCES; CUSTOMER REQUIREMENTS; CUSTOMER SATISFACTION MODELS; IMPORTANCE RATING; QUALITY FUNCTION DEPLOYMENTS (QFD);

CUSTOMER SATISFACTION;

EID: 84880572249     PISSN: 02683768     EISSN: 14333015     Source Type: Journal    
DOI: 10.1007/s00170-012-4282-1     Document Type: Article

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