Integration of kano's model into quality function deployment (QFD)

International Journal of Advanced Manufacturing Technology

Volumn 53, Issue 5-8, 2011, Pages 689-698

  Chaudha, Ankur ^a   Jain, Rajeev ^b   Singh, A R ^a   Mishra, P K ^a  

^a MOTILAL NEHRU NATIONAL INSTITUTE OF TECHNOLOGY   (India)

^b Kalaniketan Polytechnic College   (India)

Author keywords

Customer satisfaction; Kano's model; Quality function deployment (QFD); Theory of attractive quality

Indexed keywords

CUSTOMER RESPONSE; CUSTOMER SURVEYS; IMPROVEMENT RATIO; KANO MODEL; KANO'S MODEL; SERVICE ATTRIBUTES; THEORY OF ATTRACTIVE QUALITY; VOICE OF CUSTOMER;

QUALITY CONTROL; QUALITY FUNCTION DEPLOYMENT; SURVEYS;

SALES;

EID: 79953059760     PISSN: 02683768     EISSN: 14333015     Source Type: Journal    
DOI: 10.1007/s00170-010-2867-0     Document Type: Article

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