메뉴 건너뛰기




Volumn 33, Issue 5, 2013, Pages 542-563

Strategies for improving cruise product sales using hybrid 'multiple criteria decision making' models

Author keywords

sales performance; selling skills; travel agency

Indexed keywords

DECISION MAKING; ECONOMIC ANALYSIS; MODEL TEST; MULTICRITERIA ANALYSIS; OPTIMIZATION; PERFORMANCE ASSESSMENT; STRATEGIC APPROACH; TRAVEL BEHAVIOR;

EID: 84876219895     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642069.2011.614342     Document Type: Article
Times cited : (23)

References (71)
  • 1
    • 0030269167 scopus 로고    scopus 로고
    • Investigating the relationships among sales, management control, sales territory design, salesperson performance, and sales organization effectiveness
    • doi:10.1016/S0167-8116(96)00016-X
    • Babakus, E., Cravens, D. W., Grant, H., Ingram, T. N. and LaForge, R. W. 1996. Investigating the relationships among sales, management control, sales territory design, salesperson performance, and sales organization effectiveness. International Journal of Research in Marketing, 13(4): 345-363. (doi:10.1016/S0167-8116(96)00016-X)
    • (1996) International Journal of Research in Marketing , vol.13 , Issue.4 , pp. 345-363
    • Babakus, E.1    Cravens, D.W.2    Grant, H.3    Ingram, T.N.4    LaForge, R.W.5
  • 2
    • 33748611049 scopus 로고    scopus 로고
    • The effect of moderators on the salesperson behavior performance, salesperson outcome performance and sales organization effectiveness relationships
    • doi:10.1108/03090560210445227
    • Baldauf, A. and Cravens, D. 2002. The effect of moderators on the salesperson behavior performance, salesperson outcome performance and sales organization effectiveness relationships. European Journal of Marketing, 36(11/12): 1367-1388. (doi:10.1108/03090560210445227)
    • (2002) European Journal of Marketing , vol.36 , Issue.11-12 , pp. 1367-1388
    • Baldauf, A.1    Cravens, D.2
  • 3
    • 0017472917 scopus 로고
    • Self-efficacy: Toward a unifying theory of behavioral change
    • doi:10.1037/0033-295X.84.2.191
    • Bandura, A. 1977. Self-efficacy: Toward a unifying theory of behavioral change. Psychological Review, 84: 191-251. (doi:10.1037/0033-295X.84.2.191)
    • (1977) Psychological Review , vol.84 , pp. 191-251
    • Bandura, A.1
  • 5
    • 0035227452 scopus 로고    scopus 로고
    • Social cognitive theory: A magnetic perspective
    • doi:10.1146/annurev.psych.52.1.1
    • Bandura, A. 2001. Social cognitive theory: A magnetic perspective. Annual Reviews of Psychology, 52(10): 1-26. (doi:10.1146/annurev.psych.52.1.1)
    • (2001) Annual Reviews of Psychology , vol.52 , Issue.10 , pp. 1-26
    • Bandura, A.1
  • 6
    • 0033470450 scopus 로고    scopus 로고
    • Benchmarks of successful sale force performance
    • doi:10.1111/j.1936-4490.1999.tb00616.x
    • Barker, A. T. 1999. Benchmarks of successful sale force performance. Canadian Journal of Administrative Sciences, 16(2): 95-104. (doi:10.1111/j.1936-4490.1999.tb00616.x)
    • (1999) Canadian Journal of Administrative Sciences , vol.16 , Issue.2 , pp. 95-104
    • Barker, A.T.1
  • 7
    • 0040004377 scopus 로고
    • Measuring the performance of industrial salespersons
    • doi:10.1016/0148-2963(82)90039-X
    • Behrman, D. N. and Perreault, W. D. 1982. Measuring the performance of industrial salespersons. Journal of Business Research, 10(3): 355-370. (doi:10.1016/0148-2963(82)90039-X)
    • (1982) Journal of Business Research , vol.10 , Issue.3 , pp. 355-370
    • Behrman, D.N.1    Perreault, W.D.2
  • 8
    • 23044520418 scopus 로고    scopus 로고
    • Implications of loyalty programs and service experiences for customer retention and value
    • doi:10.1177/0092070300281009
    • Bolton, R. N., Kannan, P. K. and Bramlett, M. 2000. Implications of loyalty programs and service experiences for customer retention and value. Journal of Marketing Science, 28(1): 95-108. (doi:10.1177/0092070300281009)
    • (2000) Journal of Marketing Science , vol.28 , Issue.1 , pp. 95-108
    • Bolton, R.N.1    Kannan, P.K.2    Bramlett, M.3
  • 9
    • 79958004979 scopus 로고    scopus 로고
    • Creating the aspired intelligent assessment systems for teaching materials
    • Chen, C.H. & Tzeng, G.H. (2011). Creating the aspired intelligent assessment systems for teaching materials. Expert Systems with Applications, 38(10), 12168-12179.
    • (2011) Expert Systems with Applications , vol.38 , Issue.10 , pp. 12168-12179
    • Chen, C.H.1    Tzeng, G.H.2
  • 10
    • 79958803182 scopus 로고    scopus 로고
    • A balanced scorecard approach to establish a performance evaluation and relationship model for hot spring hotels based on a hybrid MCDM model combining DEMATEL and ANP
    • Chen, F.H., Hsu, T.S., & Tzeng, G.H. (2011). A balanced scorecard approach to establish a performance evaluation and relationship model for hot spring hotels based on a hybrid MCDM model combining DEMATEL and ANP. International Journal of Hospitality Management, 30(4), 908-932.
    • (2011) International Journal of Hospitality Management , vol.30 , Issue.4 , pp. 908-932
    • Chen, F.H.1    Hsu, T.S.2    Tzeng, G.H.3
  • 11
    • 84876253965 scopus 로고    scopus 로고
    • The relationship of self-efficacy, goal setting on in-line skating performance: A path analysis
    • Chen, I. X. 2001. The relationship of self-efficacy, goal setting on in-line skating performance: A path analysis. Journal of National Taipei Teachers College, XIV: 759-772.
    • (2001) Journal of National Taipei Teachers College , vol.14 , pp. 759-772
    • Chen, I.X.1
  • 12
    • 0001518205 scopus 로고
    • The determinants of salesperson performance: A meta-analysis
    • doi:10.2307/3151357
    • Churchill, G. A., Ford, N. M., Hartley, S. W. and Walker, O. C. 1985. The determinants of salesperson performance: A meta-analysis. Journal of Marketing Research, 22(5): 103-129. (doi:10.2307/3151357)
    • (1985) Journal of Marketing Research , vol.22 , Issue.5 , pp. 103-129
    • Churchill, G.A.1    Ford, N.M.2    Hartley, S.W.3    Walker, O.C.4
  • 14
    • 0001308820 scopus 로고
    • Pygmalion, goal setting, and expectancy: Compatible ways to raise productivity
    • Eden, D. 1988. Pygmalion, goal setting, and expectancy: Compatible ways to raise productivity. Academy of Management Review, 13(4): 639-652.
    • (1988) Academy of Management Review , vol.13 , Issue.4 , pp. 639-652
    • Eden, D.1
  • 15
    • 70349835550 scopus 로고    scopus 로고
    • Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
    • doi:10.1080/02642060802283113
    • Ekinci, Y. and Dawes, P. L. 2009. Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction. The Service Industries Journal, 107(125): 503-521. (doi:10.1080/02642060802283113)
    • (2009) The Service Industries Journal , vol.107 , Issue.125 , pp. 503-521
    • Ekinci, Y.1    Dawes, P.L.2
  • 16
    • 38949106572 scopus 로고    scopus 로고
    • An extended model of the antecedents and consequences of consumer satisfaction for hospitality services
    • doi:10.1108/03090560810840907
    • Ekinci, Y., Dawes, P. L. and Massey, G. R. 2008. An extended model of the antecedents and consequences of consumer satisfaction for hospitality services. European Journal of Marketing, 42(1/2): 35-68. (doi:10.1108/03090560810840907)
    • (2008) European Journal of Marketing , vol.42 , Issue.1-2 , pp. 35-68
    • Ekinci, Y.1    Dawes, P.L.2    Massey, G.R.3
  • 17
    • 84986169746 scopus 로고    scopus 로고
    • Critical success factors in the personal selling process: An empirical investigate of Ecuadorian salespeople in the banking industry
    • doi:10.1108/02652320410514906
    • Fermando, J. and Marshall, G. W. 2004. Critical success factors in the personal selling process: An empirical investigate of Ecuadorian salespeople in the banking industry. The International Journal of Bank Marketing, 22(1): 9-25. (doi:10.1108/02652320410514906)
    • (2004) The International Journal of Bank Marketing , vol.22 , Issue.1 , pp. 9-25
    • Fermando, J.1    Marshall, G.W.2
  • 18
  • 19
    • 0000806910 scopus 로고
    • Self-efficacy: A theoretical analysis of its determinants and malleability
    • Gist, M. E. and Mitchell, T. R. 1992. Self-efficacy: A theoretical analysis of its determinants and malleability. Academy of Management Review, 17(2): 183-211.
    • (1992) Academy of Management Review , vol.17 , Issue.2 , pp. 183-211
    • Gist, M.E.1    Mitchell, T.R.2
  • 20
    • 26444447760 scopus 로고
    • Effects of alternative training methods on self-efficacy and performance in computer software training
    • doi:10.1037/0021-9010.74.6.884
    • Gist, M. E., Schwoerer, C. E. and Rosen, B. 1989. Effects of alternative training methods on self-efficacy and performance in computer software training. Journal of Applied Psychology, 74(6): 884-891. (doi:10.1037/0021-9010.74.6.884)
    • (1989) Journal of Applied Psychology , vol.74 , Issue.6 , pp. 884-891
    • Gist, M.E.1    Schwoerer, C.E.2    Rosen, B.3
  • 22
    • 21644479310 scopus 로고    scopus 로고
    • Current Issues Paper: Redefining the relationships - the future of travel agencies and the global agency contract in a changing distribution system
    • doi:10.1177/135676670401000201
    • Hatton, M. 2004. Current Issues Paper: Redefining the relationships-the future of travel agencies and the global agency contract in a changing distribution system. Journal of Vacation Marketing, 10(2): 101-108. (doi:10.1177/135676670401000201)
    • (2004) Journal of Vacation Marketing , vol.10 , Issue.2 , pp. 101-108
    • Hatton, M.1
  • 23
    • 35549001786 scopus 로고    scopus 로고
    • Reconfiguring the innovation policy portfolios for Taiwan's SIP mall industry
    • doi:10.1016/j.technovation.2007.04.002
    • Huang, C. Y., Shyu, J. Z. and Tzeng, G. H. 2007. Reconfiguring the innovation policy portfolios for Taiwan's SIP mall industry. Technovation, 27(12): 744-765. (doi:10.1016/j.technovation.2007.04.002)
    • (2007) Technovation , vol.27 , Issue.12 , pp. 744-765
    • Huang, C.Y.1    Shyu, J.Z.2    Tzeng, G.H.3
  • 24
    • 35549001786 scopus 로고    scopus 로고
    • Reconfiguring the innovation policy portfolios for Taiwan's SIP mall industry
    • doi:10.1016/j.technovation.2007.04.002
    • Huang, C. Y. and Tzeng, G. H. 2007. Reconfiguring the innovation policy portfolios for Taiwan's SIP mall industry. Technovation, 27(12): 744-765. (doi:10.1016/j.technovation.2007.04.002)
    • (2007) Technovation , vol.27 , Issue.12 , pp. 744-765
    • Huang, C.Y.1    Tzeng, G.H.2
  • 25
    • 79952438887 scopus 로고    scopus 로고
    • System on chip design service e-business value maximization through a novel MCDM framework
    • Huang, C.Y., Tzeng, G.H., & Ho, W.R. (2011). System on chip design service e-business value maximization through a novel MCDM framework. Expert Systems with Applications, 38(7), 7947-7962.
    • (2011) Expert Systems with Applications , vol.38 , Issue.7 , pp. 7947-7962
    • Huang, C.Y.1    Tzeng, G.H.2    Ho, W.R.3
  • 26
    • 52349108317 scopus 로고    scopus 로고
    • Bed and breakfast industry adopting e-commerce strategies in e-service
    • doi:10.1080/02642060801988159
    • Huang, L. 2008. Bed and breakfast industry adopting e-commerce strategies in e-service. The Service Industries Journal, 28(5): 633-648. (doi:10.1080/02642060801988159)
    • (2008) The Service Industries Journal , vol.28 , Issue.5 , pp. 633-648
    • Huang, L.1
  • 27
    • 79953764491 scopus 로고    scopus 로고
    • Knowledge management adoption and assessment for SMEs by a novel MCDM approach
    • doi:10.1016/j.dss.2010.11.021
    • Hung, Y. H., Chou, S. C.T. and Tzeng, G. H. 2011. Knowledge management adoption and assessment for SMEs by a novel MCDM approach. Decision Support Systems, 51(2): 270-291. (doi:10.1016/j.dss.2010.11.021)
    • (2011) Decision Support Systems , vol.51 , Issue.2 , pp. 270-291
    • Hung, Y.H.1    Chou, S.C.T.2    Tzeng, G.H.3
  • 31
    • 84876215182 scopus 로고    scopus 로고
    • Salespeople motivation as key factor in achieving sales management goals in hotel industry
    • Lacampvoc, D. 2010. Salespeople motivation as key factor in achieving sales management goals in hotel industry. Tourism and Hospitality Management, 12(2): 155-169.
    • (2010) Tourism and Hospitality Management , vol.12 , Issue.2 , pp. 155-169
    • Lacampvoc, D.1
  • 33
    • 55949131189 scopus 로고    scopus 로고
    • Selecting a marketing strategy for private hotels in Taiwan using the analytic hierarchy process
    • doi:10.1080/02642060802187991
    • Lin, C. T. and Wu, C. S. 2008. Selecting a marketing strategy for private hotels in Taiwan using the analytic hierarchy process. The Service Industries Journal, 28(8): 1077-1091. (doi:10.1080/02642060802187991)
    • (2008) The Service Industries Journal , vol.28 , Issue.8 , pp. 1077-1091
    • Lin, C.T.1    Wu, C.S.2
  • 36
    • 84876249556 scopus 로고    scopus 로고
    • Improving tourism policy implementation - the use of hybrid MCDM models
    • forthcoming
    • Liu, C. H., Tzeng, G. H. and Lee, M. H. forthcoming. Improving tourism policy implementation-the use of hybrid MCDM models. Tourism Management,
    • Tourism Management
    • Liu, C.H.1    Tzeng, G.H.2    Lee, M.H.3
  • 38
    • 0036222502 scopus 로고    scopus 로고
    • Perception gaps in customer expectations: Managers versus service providers and customers
    • doi:10.1080/714005073
    • Luk, S. T.K. and Layton, R. 2002. Perception gaps in customer expectations: Managers versus service providers and customers. The Service Industries Journal, 22(2): l09-l28. (doi:10.1080/714005073)
    • (2002) The Service Industries Journal , vol.22 , Issue.2
    • Luk, S.T.K.1    Layton, R.2
  • 42
    • 0036569875 scopus 로고    scopus 로고
    • Multicriteria planning of post-earthquake sustainable reconstruction
    • doi:10.1111/1467-8667.00269
    • Opricovic, S. and Tzeng, G. H. 2002. Multicriteria planning of post-earthquake sustainable reconstruction. Computer-Aided Civil and Infrastructure Engineering, 17(3): 211-220. (doi:10.1111/1467-8667.00269)
    • (2002) Computer-Aided Civil and Infrastructure Engineering , vol.17 , Issue.3 , pp. 211-220
    • Opricovic, S.1    Tzeng, G.H.2
  • 43
    • 1442283191 scopus 로고    scopus 로고
    • Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS
    • doi:10.1016/S0377-2217(03)00020-1
    • Opricovic, S. and Tzeng, G. H. 2004. Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS. European Journal of Operational Research, 156(2): 445-455. (doi:10.1016/S0377-2217(03)00020-1)
    • (2004) European Journal of Operational Research , vol.156 , Issue.2 , pp. 445-455
    • Opricovic, S.1    Tzeng, G.H.2
  • 44
    • 33751011060 scopus 로고    scopus 로고
    • Extended VIKOR method in comparison with outranking methods
    • doi:10.1016/j.ejor.2006.01.020
    • Opricovic, S. and Tzeng, G. H. 2007. Extended VIKOR method in comparison with outranking methods. European Journal of Operational Research, 178(2): 514-529. (doi:10.1016/j.ejor.2006.01.020)
    • (2007) European Journal of Operational Research , vol.178 , Issue.2 , pp. 514-529
    • Opricovic, S.1    Tzeng, G.H.2
  • 46
    • 0039057920 scopus 로고
    • Role profiles for manager's at different hierarchical levels
    • Paolillo, G. G. 1981. Role profiles for manager's at different hierarchical levels. Academy of Management Proceedings,: 72-76.
    • (1981) Academy of Management Proceedings , pp. 72-76
    • Paolillo, G.G.1
  • 47
    • 85009580390 scopus 로고    scopus 로고
    • Adaptive selling behavior re-visitor: An empirical examination of learning orientation, sales performance, and job satisfaction
    • Park, J. E. and Holloway, B. B. 2003. Adaptive selling behavior re-visitor: An empirical examination of learning orientation, sales performance, and job satisfaction. Journal of Personal Selling & Sales Management, 23(3): 239-242.
    • (2003) Journal of Personal Selling & Sales Management , vol.23 , Issue.3 , pp. 239-242
    • Park, J.E.1    Holloway, B.B.2
  • 48
    • 0010859126 scopus 로고
    • The mediating role of sales behaviors: An alternative perspective of sales performance and effectiveness
    • Plank, R. E. and Reid, D. 1994. The mediating role of sales behaviors: An alternative perspective of sales performance and effectiveness. Journal of Personal Selling & Sales Management, 14(3): 43-56.
    • (1994) Journal of Personal Selling & Sales Management , vol.14 , Issue.3 , pp. 43-56
    • Plank, R.E.1    Reid, D.2
  • 49
    • 0037089661 scopus 로고    scopus 로고
    • The impact of purchase situation on salesperson communication behaviors in business markets
    • doi:10.1016/S0019-8501(00)00149-8
    • Reid, D. A., Pullins, E. B. and Plank, R. E. 2002. The impact of purchase situation on salesperson communication behaviors in business markets. Industrial Marketing Management, 31(3): 205-213. (doi:10.1016/S0019-8501(00)00149-8)
    • (2002) Industrial Marketing Management , vol.31 , Issue.3 , pp. 205-213
    • Reid, D.A.1    Pullins, E.B.2    Plank, R.E.3
  • 51
    • 79958826768 scopus 로고    scopus 로고
    • Pharmaceutical sales performance: A proposed study measuring behavioral aspects of self-efficacy as compared to general self-efficacy
    • doi:10.1108/17506120810903962
    • Ryerson, A. 2008. Pharmaceutical sales performance: A proposed study measuring behavioral aspects of self-efficacy as compared to general self-efficacy. International Journal of Pharmaceutical and Healthcare Marketing, 2(3): 181-194. (doi:10.1108/17506120810903962)
    • (2008) International Journal of Pharmaceutical and Healthcare Marketing , vol.2 , Issue.3 , pp. 181-194
    • Ryerson, A.1
  • 55
    • 20544461574 scopus 로고    scopus 로고
    • Travel agents and their survival
    • doi:10.1300/J171v01n01_01
    • Siebenaler, T. and Groves, D. 2002. Travel agents and their survival. Human Resources in Hospitality & Tourism, 1(1): 1-16. (doi:10.1300/J171v01n01_01)
    • (2002) Human Resources in Hospitality & Tourism , vol.1 , Issue.1 , pp. 1-16
    • Siebenaler, T.1    Groves, D.2
  • 56
    • 34347215919 scopus 로고    scopus 로고
    • If at first you don't succeed: Effects of failure on general and task-specific self-efficacy and performance
    • Smith, S. A., Kass, S. J., Rotunda, R. J. and Schneider, S. K. 2006. If at first you don't succeed: Effects of failure on general and task-specific self-efficacy and performance. North American Journal of Psychology, 8: 171-182.
    • (2006) North American Journal of Psychology , vol.8 , pp. 171-182
    • Smith, S.A.1    Kass, S.J.2    Rotunda, R.J.3    Schneider, S.K.4
  • 58
    • 77951977613 scopus 로고    scopus 로고
    • An integrated approach for selecting corporate social responsibility programs and costs evaluation in the international tourist hotel
    • doi:10.1016/j.ijhm.2009.12.001
    • Tsai, W. H., Hsu, J. L., Chen, C. H., Lin, W. R. and Chen, S. P. 2010. An integrated approach for selecting corporate social responsibility programs and costs evaluation in the international tourist hotel. International Journal of Hospitality Management, 29(3): 385-396. (doi:10.1016/j.ijhm.2009.12.001)
    • (2010) International Journal of Hospitality Management , vol.29 , Issue.3 , pp. 385-396
    • Tsai, W.H.1    Hsu, J.L.2    Chen, C.H.3    Lin, W.R.4    Chen, S.P.5
  • 59
    • 77951213243 scopus 로고    scopus 로고
    • A novel hybrid model based on DEMATEL and ANP for selecting cost of quality model development
    • doi:10.1080/14783361003606852
    • Tsai, W. H. and Hsu, W. 2010. A novel hybrid model based on DEMATEL and ANP for selecting cost of quality model development. Total Quality Management, 21(4): 439-456. (doi:10.1080/14783361003606852)
    • (2010) Total Quality Management , vol.21 , Issue.4 , pp. 439-456
    • Tsai, W.H.1    Hsu, W.2
  • 60
    • 78651392758 scopus 로고    scopus 로고
    • New financial service development for banks in Taiwan based on customer needs and expectations
    • doi:10.1080/02642060903295636
    • Tsai, W. H., Hsu, W. and Lin, T. W. 2011. New financial service development for banks in Taiwan based on customer needs and expectations. The Service Industries Journal, 31(2): 215-236. (doi:10.1080/02642060903295636)
    • (2011) The Service Industries Journal , vol.31 , Issue.2 , pp. 215-236
    • Tsai, W.H.1    Hsu, W.2    Lin, T.W.3
  • 61
    • 77949875279 scopus 로고    scopus 로고
    • Implementation and performance evaluation using fuzzy network balanced scorecard
    • doi:10.1016/j.compedu.2010.01.004
    • Tseng, M. L. 2010. Implementation and performance evaluation using fuzzy network balanced scorecard. Computers & Education, 55(1): 188-201. (doi:10.1016/j.compedu.2010.01.004)
    • (2010) Computers & Education , vol.55 , Issue.1 , pp. 188-201
    • Tseng, M.L.1
  • 62
    • 33751418314 scopus 로고    scopus 로고
    • Evaluating intertwined effects in e-learning programs: A novel hybrid MCDM model based on factor analysis and DEMATEL
    • doi:10.1016/j.eswa.2006.02.004
    • Tzeng, G. H., Chiang, C. H. and Li, C. W. 2007. Evaluating intertwined effects in e-learning programs: A novel hybrid MCDM model based on factor analysis and DEMATEL. Expert Systems with Applications, 32(4): 1028-1044. (doi:10.1016/j.eswa.2006.02.004)
    • (2007) Expert Systems with Applications , vol.32 , Issue.4 , pp. 1028-1044
    • Tzeng, G.H.1    Chiang, C.H.2    Li, C.W.3
  • 64
    • 11244269680 scopus 로고    scopus 로고
    • Multi-criteria analysis of alternative-fuel buses for public transportation
    • doi:10.1016/j.enpol.2003.12.014
    • Tzeng, G. H., Lin, C. W. and Opricovic, S. 2005. Multi-criteria analysis of alternative-fuel buses for public transportation. Energy Policy, 33(1): 1373-1383. (doi:10.1016/j.enpol.2003.12.014)
    • (2005) Energy Policy , vol.33 , Issue.1 , pp. 1373-1383
    • Tzeng, G.H.1    Lin, C.W.2    Opricovic, S.3
  • 65
    • 0036272205 scopus 로고    scopus 로고
    • Multicriteria selection for a restaurant location in Taipei
    • doi:10.1016/S0278-4319(02)00005-1
    • Tzeng, G. H., Teng, M. H., Chen, J. J. and Opricovic, S. 2002. Multicriteria selection for a restaurant location in Taipei. International Journal of Hospitality Management, 21(2): 171-187. (doi:10.1016/S0278-4319(02)00005-1)
    • (2002) International Journal of Hospitality Management , vol.21 , Issue.2 , pp. 171-187
    • Tzeng, G.H.1    Teng, M.H.2    Chen, J.J.3    Opricovic, S.4
  • 66
    • 58149159657 scopus 로고    scopus 로고
    • SOCO's impact on individual sales performance: The integration of selling skills as a missing link
    • doi:10.1016/j.indmarman.2007.11.003
    • Wachner, T., Plouffe, C. R. and Grégoire, Y. 2009. SOCO's impact on individual sales performance: The integration of selling skills as a missing link. Industrial Marketing Management, 38(1): 32-44. (doi:10.1016/j.indmarman.2007.11.003)
    • (2009) Industrial Marketing Management , vol.38 , Issue.1 , pp. 32-44
    • Wachner, T.1    Plouffe, C.R.2    Grégoire, Y.3
  • 67
    • 0000182481 scopus 로고
    • Motivation and performance in industrial selling: Present knowledge and needed research
    • doi:10.2307/3150465
    • Walker, O., Churchill, G. and Ford, N. 1977. Motivation and performance in industrial selling: Present knowledge and needed research. Journal of Marketing Research, 14(5): 156-68. (doi:10.2307/3150465)
    • (1977) Journal of Marketing Research , vol.14 , Issue.5 , pp. 156-168
    • Walker, O.1    Churchill, G.2    Ford, N.3
  • 68
    • 0010335285 scopus 로고    scopus 로고
    • Tourism and Internet: Opportunities for direct marketing
    • doi:10.1177/004728759603500111
    • Walle, A. 1996. Tourism and Internet: Opportunities for direct marketing. Journal of Travel Research, 35(1): 72-77. (doi:10.1177/004728759603500111)
    • (1996) Journal of Travel Research , vol.35 , Issue.1 , pp. 72-77
    • Walle, A.1
  • 70
    • 78049530944 scopus 로고    scopus 로고
    • An integrated MCDM technique combined with DEMATEL for a novel cluster-weighted with ANP method
    • doi:10.1016/j.eswa.2010.07.048
    • Yang, J. L. and Tzeng, G. H. 2011. An integrated MCDM technique combined with DEMATEL for a novel cluster-weighted with ANP method. Expert Systems with Applications, 38(3): 1417-1424. (doi:10.1016/j.eswa.2010.07.048)
    • (2011) Expert Systems with Applications , vol.38 , Issue.3 , pp. 1417-1424
    • Yang, J.L.1    Tzeng, G.H.2
  • 71
    • 0030548125 scopus 로고    scopus 로고
    • The behavioral consequences of service quality
    • doi:10.2307/1251929
    • Zeithaml, V. A., Berry, L. L. and Parasuraman, A. 1996. The behavioral consequences of service quality. Journal of Marketing, 60(2): 31-46. (doi:10.2307/1251929)
    • (1996) Journal of Marketing , vol.60 , Issue.2 , pp. 31-46
    • Zeithaml, V.A.1    Berry, L.L.2    Parasuraman, A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.