-
1
-
-
2942612365
-
Case study methodology as a means of theory building: Performance measurement in facilities management organisations
-
Amaratunga, D., & Baldry, D. (2001). Case study methodology as a means of theory building: Performance measurement in facilities management organisations. Work Study, 50(3), 95-104.
-
(2001)
Work Study
, vol.50
, Issue.3
, pp. 95-104
-
-
Amaratunga, D.1
Baldry, D.2
-
2
-
-
70350278727
-
Experience accounting: An accounting system that is relevant for the production of restaurant experiences
-
Andersson, T.D., & Carlback, M. (2009). Experience accounting: An accounting system that is rel- evant for the production of restaurant experiences. The Service Industries Journal, 29(10), 1377-1395.
-
(2009)
The Service Industries Journal
, vol.29
, Issue.10
, pp. 1377-1395
-
-
Andersson, T.D.1
Carlback, M.2
-
3
-
-
0242351659
-
-
New York, NY: McGraw-Hill
-
Arnould, E., Price, L., & Zinkhan, G. (2002). Consumers. New York, NY: McGraw-Hill.
-
(2002)
Consumers
-
-
Arnould, E.1
Price, L.2
Zinkhan, G.3
-
4
-
-
6344234780
-
River magic: Extraordinary experience and the extended service encounter
-
Arnould, R.J., & Price, L.L. (1993). River magic: Extraordinary experience and the extended service encounter. Journal of Consumer Research, 20(1), 24-45.
-
(1993)
Journal of Consumer Research
, vol.20
, Issue.1
, pp. 24-45
-
-
Arnould, R.J.1
Price, L.L.2
-
5
-
-
84875060578
-
-
February 15)., Retrieved November 5, 2009, from Trib Total Media website:
-
Austin, J. (2009, February 15). Automakers pursue the elusive Gen Y customer. Retrieved November 5, 2009, from Trib Total Media website: http://www.pittsburghlive.com/x/pittsburghtrib/business/s_611739.html
-
(2009)
Automakers Pursue the Elusive Gen Y Customer
-
-
Austin, J.1
-
6
-
-
0002860721
-
Consumer self-regulation in a retail environment
-
Babin, B.J., & Darden, W.R. (1995). Consumer self-regulation in a retail environment. Journal of Retailing, 71(1), 47-70.
-
(1995)
Journal of Retailing
, vol.71
, Issue.1
, pp. 47-70
-
-
Babin, B.J.1
Darden, W.R.2
-
7
-
-
21344485409
-
Work and/or fun: Measuring hedonic and utilitarian shopping value
-
Babin, B.J., Darden, W.R., & Griffin, M. (1994). Work and/or fun: Measuring hedonic and utilitarian shopping value. The Journal of Consumer Research, 20(4), 644-656.
-
(1994)
The Journal of Consumer Research
, vol.20
, Issue.4
, pp. 644-656
-
-
Babin, B.J.1
Darden, W.R.2
Griffin, M.3
-
8
-
-
84986106072
-
Generation Y female consumer decision-making styles
-
Bakewell, C., & Mitchell, V.W. (2003). Generation Y female consumer decision-making styles. International Journal of Retail & Distribution Management, 31(2), 95-106.
-
(2003)
International Journal of Retail & Distribution Management
, vol.31
, Issue.2
, pp. 95-106
-
-
Bakewell, C.1
Mitchell, V.W.2
-
9
-
-
54249123239
-
Education and talent management: Implications for the hospitality industry
-
Barron, P. (2008). Education and talent management: Implications for the hospitality industry. International Journal of Contemporary Hospitality Management, 20(7), 730-742.
-
(2008)
International Journal of Contemporary Hospitality Management
, vol.20
, Issue.7
, pp. 730-742
-
-
Barron, P.1
-
10
-
-
54249163937
-
Careers in hospitality management: Generation Y's experiences and perceptions
-
Barron, P., Maxwell, G., Broadbridge, A., & Ogden, S. (2007). Careers in hospitality management: Generation Y's experiences and perceptions. Journal of Hospitality and Tourism Management, 14(2), 119-128.
-
(2007)
Journal of Hospitality and Tourism Management
, vol.14
, Issue.2
, pp. 119-128
-
-
Barron, P.1
Maxwell, G.2
Broadbridge, A.3
Ogden, S.4
-
11
-
-
77954852208
-
-
Nielsen Reports. Retrieved November 9, 2009, from Scribd website:
-
Bausch, S., & McGiboney, M. (2009). Social networks and blogs now 4th most popular online activity, ahead of personal email. Nielsen Reports. Retrieved November 9, 2009, from Scribd website: http://www.scribd.com/doc/13118194/SOCIAL-NETWORKS-BLOGS-NOW-4TH-MOST-POP ULAR-ONLINE-ACTIVITY-AHEAD-OF-PERSONAL-EMAIL-NIELSEN-REPORTS
-
(2009)
Social Networks and Blogs Now 4th Most Popular Online Activity, Ahead of Personal Email
-
-
Bausch, S.1
McGiboney, M.2
-
12
-
-
0002119056
-
Retailers with a future
-
Berry, L.L. (1996). Retailers with a future. Marketing Management, 5(1), 38-46.
-
(1996)
Marketing Management
, vol.5
, Issue.1
, pp. 38-46
-
-
Berry, L.L.1
-
13
-
-
0001926055
-
Servicescapes: The impact of physical surroundings on customers and employees
-
Bitner, M.J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57-71.
-
(1992)
Journal of Marketing
, vol.56
, Issue.2
, pp. 57-71
-
-
Bitner, M.J.1
-
14
-
-
0001138770
-
Consumer search: An extended framework
-
Bloch, P.H., Sherrell, D.L., & Ridgway, N.M. (1986). Consumer search: An extended framework. The Journal of Consumer Research, 13(1), 119-126.
-
(1986)
The Journal of Consumer Research
, vol.13
, Issue.1
, pp. 119-126
-
-
Bloch, P.H.1
Sherrell, D.L.2
Ridgway, N.M.3
-
15
-
-
37249053884
-
Social network sites: Definition, history, and scholarship
-
Boyd, D.M., & Ellison, N.B. (2007). Social network sites: Definition, history, and scholarship. Journal of Computer-Mediated Communication, 13(1), 210-230.
-
(2007)
Journal of Computer-Mediated Communication
, vol.13
, Issue.1
, pp. 210-230
-
-
Boyd, D.M.1
Ellison, N.B.2
-
16
-
-
84862880621
-
Information communication technology applications for World Heritage Site management
-
A. Leask & A. Fyall (Eds.), Oxford: Butterworth-Heinemann
-
Buhalis, D., Owen, R., & Pletinckx, D. (2006). Information communication technology applications for World Heritage Site management. In A. Leask & A. Fyall (Eds.), Managing world heritage sites (pp. 125-144). Oxford: Butterworth-Heinemann.
-
(2006)
Managing World Heritage Sites
, pp. 125-144
-
-
Buhalis, D.1
Owen, R.2
Pletinckx, D.3
-
17
-
-
24144463672
-
Sports celebrity influence on the behavioral intentions of Generation Y
-
111
-
Bush, A.J., Martin, C.A., & Bush, V.D. (2004). Sports celebrity influence on the behavioral intentions of Generation Y. Journal of Advertising Research, 44(1), 108(111).
-
(2004)
Journal of Advertising Research
, vol.44
, Issue.1
, pp. 108
-
-
Bush, A.J.1
Martin, C.A.2
Bush, V.D.3
-
20
-
-
0000021455
-
Marketing performance measures: History and Interrelationships
-
Clark, B.H. (1999). Marketing performance measures: History and Interrelationships. Journal of Marketing Management, 15(8), 711-732.
-
(1999)
Journal of Marketing Management
, vol.15
, Issue.8
, pp. 711-732
-
-
Clark, B.H.1
-
21
-
-
84875065977
-
The European Millenials versus the US Millenials: Similarities and differences
-
3-6 December, Sydney, Australia
-
Corvi, E., Bigi, A., & Ng, G. (2007). The European Millenials versus the US Millenials: Similarities and differences. Paper presented at the International Business Research Conference, 3-6 December, Sydney, Australia.
-
(2007)
Paper Presented At the International Business Research Conference
-
-
Corvi, E.1
Bigi, A.2
Ng, G.3
-
22
-
-
84875078959
-
-
June)., Retrieved November 5, 2009, from Landor website
-
Daniel-Dreyfuss, C. (2007, June). Wooing Generation Y: A practical guide. Retrieved November 5, 2009, from Landor website: http://www.landor.com/pdfs/k9/CDanDrey_GenY_US_13Nov07.pdf
-
(2007)
Wooing Generation Y: A Practical Guide
-
-
Daniel-Dreyfuss, C.1
-
23
-
-
84875082116
-
WhatdoesGenerationYwant from conferences and incentive programmes?
-
May, Retrieved November 5, 2009, from Tourism Insights website:
-
Davidson, R.(2008, May).WhatdoesGenerationYwant from conferences and incentive programmes? Tourism Insights. Retrieved November 5, 2009, from Tourism Insights website: http://www.insights.org.uk/articleitem.aspx?title=What%20Does%20Generation%20Y%20want%20from%20Conferences%20and%20Incentive%20Programmes?
-
(2008)
Tourism Insights
-
-
Davidson, R.1
-
25
-
-
33646201002
-
Spending it, investing it - coming on strong: The children of the Baby Boomers are affecting spending and investing as significantly as their parents did; the similarity ends there
-
Eastern edition). Retrieved November 5, 2009, from ProQuest website:
-
Der Hovanesian, M. (1999). Spending it, investing it - coming on strong: The children of the Baby Boomers are affecting spending and investing as significantly as their parents did; the similarity ends there. Wall Street Journal (Eastern edition). Retrieved November 5, 2009, from ProQuest website: http://proquest.umi.com/pqdlink?did=46693536&Fmt=7&clientId=18443&RQT=309&VName=PQD
-
(1999)
Wall Street Journal
-
-
der Hovanesian, M.1
-
26
-
-
67349229093
-
Virtual communities: A marketing perspec- tive
-
De Valck, K., Van Bruggen, G.H., & Wierenga, B. (2009). Virtual communities: A marketing perspec- tive. Decision Support Systems, 47(3), 185-203.
-
(2009)
Decision Support Systems
, vol.47
, Issue.3
, pp. 185-203
-
-
de Valck, K.1
van Bruggen, G.H.2
Wierenga, B.3
-
27
-
-
67649676586
-
Unpacking the Millenials: A cautionary tale for teacher education
-
Donnison, S. (2007). Unpacking the Millenials: A cautionary tale for teacher education. Australian Journal of Teacher Education, 32(3), 1-13.
-
(2007)
Australian Journal of Teacher Education
, vol.32
, Issue.3
, pp. 1-13
-
-
Donnison, S.1
-
28
-
-
0001073758
-
Building theories from case study research. Academy of Management
-
Eisenhardt, K.M. (1989). Building theories from case study research. Academy of Management. The Academy of Management Review, 14(4), 532-550.
-
(1989)
The Academy of Management Review
, vol.14
, Issue.4
, pp. 532-550
-
-
Eisenhardt, K.M.1
-
29
-
-
84875058656
-
-
July 9)., Retrieved November 5, 2009, from IdeaMarketers website:
-
Fields, B. (2008, July 9). Marketing to Generation Y: What you can't afford not to know. Idea Marketers. Retrieved November 5, 2009, from IdeaMarketers website: http://www.ideamarketers.com/?Marketing_to_Generation_Y_What_You_Cant_Afford_Not_to_Know&articleid=399648
-
(2008)
Marketing to Generation Y: What You Can't Afford Not to Know. Idea Marketers
-
-
Fields, B.1
-
31
-
-
84856250936
-
Generation Yas wine tourists: Their expectations and experiences at the winery-cellar door
-
In P. Benckendorff, G. Moscardo, & D. Pendergast (Eds.), Cambridge, MA: CAB International
-
Fountain, J., & Charters, S. (2010). Generation Yas wine tourists: Their expectations and experiences at the winery-cellar door. In P. Benckendorff, G. Moscardo, & D. Pendergast (Eds.), Tourism and Generation Y (pp. 47-57). Cambridge, MA: CAB International.
-
(2010)
Tourism and Generation Y
, pp. 47-57
-
-
Fountain, J.1
Charters, S.2
-
32
-
-
34248175184
-
Virtual product experience and customer participation - a chance for customer-centred, really new products
-
Füller, J., & Matzler, K. (2007). Virtual product experience and customer participation - a chance for customer-centred, really new products. Technovation, 27(6-7), 378-387.
-
(2007)
Technovation
, vol.27
, Issue.6-7
, pp. 378-387
-
-
Füller, J.1
Matzler, K.2
-
33
-
-
0038003571
-
Can you see me? Exploring co-visiting between physical and virtual visitors
-
In D. Bearman & J. Trant (Eds.), Boston, MA: Archives and Museum Informatics
-
Galani, A., & Chalmers, M. (2002). Can you see me? Exploring co-visiting between physical and virtual visitors. In D. Bearman & J. Trant (Eds.), Proceedings of Museums and the web (pp. 31-40). Boston, MA: Archives and Museum Informatics.
-
(2002)
Proceedings of Museums and The Web
, pp. 31-40
-
-
Galani, A.1
Chalmers, M.2
-
34
-
-
26944446258
-
Educated consumers
-
Gardyn, R. (2002). Educated consumers. American Demographics, 24(10), 18-19.
-
(2002)
American Demographics
, vol.24
, Issue.10
, pp. 18-19
-
-
Gardyn, R.1
-
35
-
-
34548812584
-
How to sustain the customer experience: An overview of experience components that co-create value with the customer
-
Gentile, C., Spiller, N., & Noci, G. (2007). How to sustain the customer experience: An overview of experience components that co-create value with the customer. European Management Journal, 25(5), 395-410.
-
(2007)
European Management Journal
, vol.25
, Issue.5
, pp. 395-410
-
-
Gentile, C.1
Spiller, N.2
Noci, G.3
-
36
-
-
0348163919
-
Differentiating hospitality operations via experiences: Why selling services is not enough
-
Gilmore, J.H., & Pine, B.J., II. (2002). Differentiating hospitality operations via experiences: Why selling services is not enough. Cornell Hotel and Restaurant Administration Quarterly, 43(3), 87-96.
-
(2002)
Cornell Hotel and Restaurant Administration Quarterly
, vol.43
, Issue.3
, pp. 87-96
-
-
Gilmore, J.H.1
Pine, B.J.2
-
37
-
-
84875058564
-
-
September, Retrieved November 5, 2009, from Promotional Products Business website:
-
Glenn, B. (2006, September). Targeting Gen Y. Promotional Products Business. Retrieved November 5, 2009, from Promotional Products Business website: http://www.ppbmag.com/Article.aspx?id=3327
-
(2006)
Targeting Gen Y. Promotional Products Business
-
-
Glenn, B.1
-
38
-
-
61849102284
-
Implications of population ageing for the development of tourismproducts and destinations
-
Glover, P., & Prideaux, B. (2009). Implications of population ageing for the development of tourismproducts and destinations. Journal of Vacation Marketing, 15(1), 25-37.
-
(2009)
Journal of Vacation Marketing
, vol.15
, Issue.1
, pp. 25-37
-
-
Glover, P.1
Prideaux, B.2
-
41
-
-
84875059438
-
-
August 24)., Marketing Daily. Retrieved November 5, 2009, from MediaPost website:
-
Greenberg, K. (2009, August 24). Ford uses social media to target younger buyers. Marketing Daily. Retrieved November 5, 2009, from MediaPost website: http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=112172
-
(2009)
Ford Uses Social Media to Target Younger Buyers
-
-
Greenberg, K.1
-
42
-
-
0040517064
-
The impact of other customers on service experiences: A critical incident examination of 'getting along'
-
Grove, S.J., & Fisk, R.P. (1997). The impact of other customers on service experiences: A critical incident examination of 'getting along'. Journal of Retailing, 73(1), 63-85.
-
(1997)
Journal of Retailing
, vol.73
, Issue.1
, pp. 63-85
-
-
Grove, S.J.1
Fisk, R.P.2
-
43
-
-
43849108891
-
Generational differences: An examination of work values and generational gaps in the hospitality workforce
-
Gursoy, D., Maier, T.A., & Chi, C.G. (2008). Generational differences: An examination of work values and generational gaps in the hospitality workforce. International Journal of Hospitality Management, 27(3), 448-458.
-
(2008)
International Journal of Hospitality Management
, vol.27
, Issue.3
, pp. 448-458
-
-
Gursoy, D.1
Maier, T.A.2
Chi, C.G.3
-
46
-
-
84926281584
-
Predictors of self-projection, fantasy fulfillment, and escapism
-
Hirschman, E.C. (1983). Predictors of self-projection, fantasy fulfillment, and escapism. Journal of Social Psychology, 120(1), 63-76.
-
(1983)
Journal of Social Psychology
, vol.120
, Issue.1
, pp. 63-76
-
-
Hirschman, E.C.1
-
47
-
-
0002126713
-
The experiential aspects of consumption: Fantasies, feelings and fun
-
Holbrook, M.B., & Hirschman, E.C. (1982). The experiential aspects of consumption: Fantasies, feelings and fun. Journal of Consumer Research, 9(2), 132-139.
-
(1982)
Journal of Consumer Research
, vol.9
, Issue.2
, pp. 132-139
-
-
Holbrook, M.B.1
Hirschman, E.C.2
-
48
-
-
45849085830
-
-
Retrieved November 5, 2009, from USA Today website:
-
Horovitz, B. (2002). Gen Y: A tough crowd to sell. USA Today. Retrieved November 5, 2009, from USA Today website: http://www.usatoday.com/money/mlead.htm
-
(2002)
Gen Y: A Tough Crowd to Sell. USA Today
-
-
Horovitz, B.1
-
49
-
-
84875065635
-
-
Retrieved June 21, 2010, from ASCD website:
-
Howe, N. (2006). A generation to define a century. Retrieved June 21, 2010, from ASCD website: http://ascd.typepad.com/annualconference/2006/04/a_generation_to.html
-
(2006)
A Generation to Define a Century
-
-
Howe, N.1
-
50
-
-
77954020026
-
Wooing zoomers: Marketing tourism to the mature traveler
-
Hudson, S. (2010). Wooing zoomers: Marketing tourism to the mature traveler. Marketing Intelligence & Planning, 28(4), 444-461.
-
(2010)
Marketing Intelligence & Planning
, vol.28
, Issue.4
, pp. 444-461
-
-
Hudson, S.1
-
52
-
-
84875074069
-
Generation Y: Perspectives of quality in youth travel experiences in an Australian backpacker context
-
In P. Benckendorff, G. Moscardo, & D. Pendergast (Eds.), Cambridge, MA: CAB International
-
Jennings, G., Cater, C., Lee, Y.-S., Ollenburg, C., Ayling, A., & Lunny, B. (2010). Generation Y: Perspectives of quality in youth travel experiences in an Australian backpacker context. In P. Benckendorff, G. Moscardo, & D. Pendergast (Eds.), Tourism and Generation Y (pp. 58-72). Cambridge, MA: CAB International.
-
(2010)
Tourism and Generation Y
, pp. 58-72
-
-
Jennings, G.1
Cater, C.2
Lee, Y.-S.3
Ollenburg, C.4
Ayling, A.5
Lunny, B.6
-
53
-
-
84875077351
-
-
Retrieved November 5, 2009, from Horticulture, Forestry and Recreation Resources website:
-
Johnson, G., Tevyaw, K., & Hardy, K. (2007). Who is Gen-Y and why should I care? Retrieved November 5, 2009, from Horticulture, Forestry and Recreation Resources website: www.hfrr.ksu.edu/DesktopModules/ViewDocument.aspx?DocumentID=2261
-
(2007)
Who is Gen-Y and Why Should I Care?
-
-
Johnson, G.1
Tevyaw, K.2
Hardy, K.3
-
54
-
-
0037578098
-
Entertaining shopping experiences: An exploratory investigation
-
Jones, M.A. (1999). Entertaining shopping experiences: An exploratory investigation. Journal of Retailing and Consumer Services, 6(3), 129-139.
-
(1999)
Journal of Retailing and Consumer Services
, vol.6
, Issue.3
, pp. 129-139
-
-
Jones, M.A.1
-
55
-
-
84875067822
-
Gen-Y college students, financial services
-
Boston, MA: Celent
-
Josefowicz, M. (2003). Gen-Y college students, financial services, and the web. Boston, MA: Celent.
-
(2003)
And the Web
-
-
Josefowicz, M.1
-
56
-
-
84875057225
-
-
May 1, Retrieved November 5, 2009, from Retail Traffic website:
-
Keating, L. (2000, May 1). The in crowd: Retail rushes to keep pace with Generation Y. Retrieved November 5, 2009, from Retail Traffic website: http://retailtrafficmag.com/mag/retail_crowd_retail_rushes/
-
(2000)
The In Crowd: Retail Rushes to Keep Pace With Generation Y
-
-
Keating, L.1
-
57
-
-
70349682622
-
Modeling brand equity of a U.S. apparel brand as perceived by generation Y consumers in the emerging Korean market
-
Kim, E.Y., Knight, D.K., & Pelton, L.E. (2009). Modeling brand equity of a U.S. apparel brand as perceived by generation Y consumers in the emerging Korean market. Clothing & Textiles Research Journal, 27(4), 247-258.
-
(2009)
Clothing & Textiles Research Journal
, vol.27
, Issue.4
, pp. 247-258
-
-
Kim, E.Y.1
Knight, D.K.2
Pelton, L.E.3
-
58
-
-
67349181719
-
Avatar-based innovation: Using virtual worlds for real- world innovation
-
Kohler, T., Matzler, K., & Füller, J. (2009). Avatar-based innovation: Using virtual worlds for real- world innovation. Technovation, 29(6-7), 395-407.
-
(2009)
Technovation
, vol.29
, Issue.6-7
, pp. 395-407
-
-
Kohler, T.1
Matzler, K.2
Füller, J.3
-
59
-
-
34548189806
-
Comparing nightclub customers' preferences in existing and emerging markets
-
Kubacki, K., Skinner, H., Parfitt, S., & Moss, G. (2007). Comparing nightclub customers' preferences in existing and emerging markets. International Journal of Hospitality Management, 26(4), 957-973.
-
(2007)
International Journal of Hospitality Management
, vol.26
, Issue.4
, pp. 957-973
-
-
Kubacki, K.1
Skinner, H.2
Parfitt, S.3
Moss, G.4
-
60
-
-
54049156090
-
Age differences in mobile service perceptions: Comparison of Generation Y and Baby Boomers
-
Kumar, A., & Lim, H. (2008). Age differences in mobile service perceptions: comparison of Generation Y and Baby Boomers. Journal of Services Marketing, 22(7), 568-577.
-
(2008)
Journal of Services Marketing
, vol.22
, Issue.7
, pp. 568-577
-
-
Kumar, A.1
Lim, H.2
-
61
-
-
0034277550
-
Multigeneration employees: Strategies for effective management
-
Kupperschmidt, B.R. (2000). Multigeneration employees: Strategies for effective management. The Health Care Manager, 19(1), 65-76.
-
(2000)
The Health Care Manager
, vol.19
, Issue.1
, pp. 65-76
-
-
Kupperschmidt, B.R.1
-
62
-
-
70449720524
-
Progress in visitor attraction research: Towards more effective management
-
Leask, A. (2010). Progress in visitor attraction research: Towards more effective management. Tourism Management, 31(2), 155-166.
-
(2010)
Tourism Management
, vol.31
, Issue.2
, pp. 155-166
-
-
Leask, A.1
-
63
-
-
70350490935
-
Competitive analyses between regional malls and big-box retailers: A correspondence analysis for segmentation and positioning
-
Lee, M.-Y., Atkins, K.G., Kim, Y.-K., & Park, S.-H. (2006). Competitive analyses between regional malls and big-box retailers: A correspondence analysis for segmentation and positioning. Journal of Shopping Center Research, 13(1), 81-98.
-
(2006)
Journal of Shopping Center Research
, vol.13
, Issue.1
, pp. 81-98
-
-
Lee, M.-Y.1
Atkins, K.G.2
Kim, Y.-K.3
Park, S.-H.4
-
64
-
-
0004300475
-
-
Upper Saddle River, NJ: Pearson/Prentice Hall
-
Lovelock, C.H., & Wirtz, J. (2007). Services marketing: People, technology, strategy. Upper Saddle River, NJ: Pearson/Prentice Hall.
-
(2007)
Services Marketing: People, Technology, Strategy
-
-
Lovelock, C.H.1
Wirtz, J.2
-
65
-
-
70350273910
-
Hospitality spaces, hospitable moments: Consumer encounters and affective experiences in commercial settings
-
Lugosi, P. (2008). Hospitality spaces, hospitable moments: Consumer encounters and affective experiences in commercial settings. Journal of Foodservice, 19, 139-149.
-
(2008)
Journal of Foodservice
, vol.19
, pp. 139-149
-
-
Lugosi, P.1
-
66
-
-
51549105703
-
Virtual social interactions: Evolutionary, social psychological and technological perspectives
-
Mahfouz, A.Y., Philaretou, A.G., & Theocharous, A. (2008). Virtual social interactions: Evolutionary, social psychological and technological perspectives. Computers in Human Behavior, 24(6), 3014-3026.
-
(2008)
Computers In Human Behavior
, vol.24
, Issue.6
, pp. 3014-3026
-
-
Mahfouz, A.Y.1
Philaretou, A.G.2
Theocharous, A.3
-
68
-
-
18844417938
-
From high maintenance to high productivity: What managers need to know about Generation Y
-
Martin, C.A. (2005). From high maintenance to high productivity: What managers need to know about Generation Y. Industrial and Commercial Training, 37(1), 39-44.
-
(2005)
Industrial and Commercial Training
, vol.37
, Issue.1
, pp. 39-44
-
-
Martin, C.A.1
-
69
-
-
84986180504
-
Malls and consumption motivation: An exploratory examination of older Generation Y consumers
-
Martin, C.A., & Turley, L.W. (2004). Malls and consumption motivation: An exploratory examination of older Generation Y consumers. International Journal of Retail & Distribution Management, 32(10), 464-475.
-
(2004)
International Journal of Retail & Distribution Management
, vol.32
, Issue.10
, pp. 464-475
-
-
Martin, C.A.1
Turley, L.W.2
-
70
-
-
57249101213
-
-
North Parramatta, NSW: The Australian Leadership Foundation. Retrieved November 4, 2009, from
-
McCrindle, M. (2009). Understanding Generation Y. North Parramatta, NSW: The Australian Leadership Foundation. Retrieved November 4, 2009, from http://www.learningtolearn.sa.edu.au/Colleagues/files/links/UnderstandingGenY.pdf
-
(2009)
Understanding Generation Y
-
-
McCrindle, M.1
-
71
-
-
0039268266
-
The power of cohorts
-
Meredith, G., & Schewe, C. (1994). The power of cohorts. American Demographics, 16(12), 22-31.
-
(1994)
American Demographics
, vol.16
, Issue.12
, pp. 22-31
-
-
Meredith, G.1
Schewe, C.2
-
72
-
-
3543124241
-
Targeting generation Y
-
Morton, L.P. (2002). Targeting generation Y. Public Relations Quarterly, 47(2), 46-48.
-
(2002)
Public Relations Quarterly
, vol.47
, Issue.2
, pp. 46-48
-
-
Morton, L.P.1
-
73
-
-
84890253451
-
Mythbusting: Generation Yand travel
-
In P. Benckendorff, G. Moscardo, & D. Pendergast (Eds.), Cambridge, MA: CAB International
-
Moscardo, G., & Benckendorff, P. (2010). Mythbusting: Generation Yand travel. In P. Benckendorff, G. Moscardo, & D. Pendergast (Eds.), Tourism and Generation Y (pp. 16-26). Cambridge, MA: CAB International.
-
(2010)
Tourism and Generation Y
, pp. 16-26
-
-
Moscardo, G.1
Benckendorff, P.2
-
74
-
-
84858637173
-
Generation Y and Travel Futures
-
In I. Yeoman, C.H.C. Hsu, K.A. Smith, & S. Watson (Eds.), Woodeaton: Goodfellow
-
Moscardo, G., Murphy, L., & Benckendorff, P. (2011). Generation Y and Travel Futures. In I. Yeoman, C.H.C. Hsu, K.A. Smith, & S. Watson (Eds.), Tourism and demography (pp. 87-99). Woodeaton: Goodfellow.
-
(2011)
Tourism and Demography
, pp. 87-99
-
-
Moscardo, G.1
Murphy, L.2
Benckendorff, P.3
-
75
-
-
67650251394
-
Men and women: Do they value the same things in main- stream nightclubs and bars?
-
Moss, G., Parfitt, S., & Skinner, H. (2009). Men and women: Do they value the same things in main- stream nightclubs and bars? Tourism and Hospitality Research, 9(1), 61.
-
(2009)
Tourism and Hospitality Research
, vol.9
, Issue.1
, pp. 61
-
-
Moss, G.1
Parfitt, S.2
Skinner, H.3
-
76
-
-
18844399587
-
An analysis of the concept of cool and its marketing implications
-
Nancarrow, C., Nancarrow, P., & Page, J. (2002). An analysis of the concept of cool and its marketing implications. Journal of Consumer Behaviour, 1(4), 311.
-
(2002)
Journal of Consumer Behaviour
, vol.1
, Issue.4
, pp. 311
-
-
Nancarrow, C.1
Nancarrow, P.2
Page, J.3
-
78
-
-
84986145229
-
The development of theories from the analysis of the organisation: Case studies by the patterns of behaviour
-
Nieto, M., & Perez, W. (2000). The development of theories from the analysis of the organisation: Case studies by the patterns of behaviour. Management Decision, 38(10), 723-733.
-
(2000)
Management Decision
, vol.38
, Issue.10
, pp. 723-733
-
-
Nieto, M.1
Perez, W.2
-
79
-
-
63549150201
-
What drives college-age Generation Y consumers?
-
Noble, S.M., Haytko, D.L., & Phillips, J. (2009). What drives college-age Generation Y consumers? Journal of Business Research, 62(6), 617-628.
-
(2009)
Journal of Business Research
, vol.62
, Issue.6
, pp. 617-628
-
-
Noble, S.M.1
Haytko, D.L.2
Phillips, J.3
-
80
-
-
0038120970
-
The influence of goal-directed and experiential activities on online flow experiences
-
Novak, T.P., Hoffman, D.L., & Duhachek, A. (2003). The influence of goal-directed and experiential activities on online flow experiences. Journal of Consumer Psychology, 13(1/2), 3.
-
(2003)
Journal of Consumer Psychology
, vol.13
, Issue.1-2
, pp. 3
-
-
Novak, T.P.1
Hoffman, D.L.2
Duhachek, A.3
-
81
-
-
84860158734
-
Building a model of commitment for Generation Y: An empirical study on e-travel retailers
-
Nusair, K.K., Parsa, H.G., & Cobanoglu, C. (2011). Building a model of commitment for Generation Y: An empirical study on e-travel retailers. Tourism Management, 32(4), 833-843.
-
(2011)
Tourism Management
, vol.32
, Issue.4
, pp. 833-843
-
-
Nusair, K.K.1
Parsa, H.G.2
Cobanoglu, C.3
-
83
-
-
51849147960
-
Studying Chinese generation Y consumers' involvement in fashion clothing and perceived brand status
-
O'Cass, A., & Choy, E. (2008). Studying Chinese generation Y consumers' involvement in fashion clothing and perceived brand status. Journal of Product & Brand Management, 17(5), 341-352.
-
(2008)
Journal of Product & Brand Management
, vol.17
, Issue.5
, pp. 341-352
-
-
O'Cass, A.1
Choy, E.2
-
84
-
-
3342961028
-
Getting inside Gen Y
-
Paul, P. (2001). Getting inside Gen Y. American Demographics, 23(9), 42.
-
(2001)
American Demographics
, vol.23
, Issue.9
, pp. 42
-
-
Paul, P.1
-
85
-
-
84890268682
-
Getting to know the Y generation
-
In P. Benckendorff, G. Moscardo, & D. Pendergast (Eds.), Cambridge, MA: CAB International
-
Pendergast, D. (2010). Getting to know the Y generation. In P. Benckendorff, G. Moscardo, & D. Pendergast (Eds.), Tourism and Generation Y (pp. 1-15). Cambridge, MA: CAB International.
-
(2010)
Tourism and Generation Y
, pp. 1-15
-
-
Pendergast, D.1
-
87
-
-
84875070181
-
-
Retrieved November 5, 2009, from Museum Marketing website:
-
Richardson, J. (2009). Museums, galleries & Web 2.0. Museum Marketing. Retrieved November 5, 2009, from Museum Marketing website: http://www.museummarketing.co.uk/?p=197
-
(2009)
Museums, Galleries & Web 2.0. Museum Marketing
-
-
Richardson, J.1
-
89
-
-
84992975038
-
Using case studies in Research
-
Rowley, L. (2002). Using case studies in Research. Management Research News, 25, 16-27.
-
(2002)
Management Research News
, vol.25
, pp. 16-27
-
-
Rowley, L.1
-
90
-
-
84979502865
-
Tourism experience: A review of the literature
-
Ryan, C. (2010). Tourism experience: A review of the literature. Tourism Recreation Research, 35(1), 37-46.
-
(2010)
Tourism Recreation Research
, vol.35
, Issue.1
, pp. 37-46
-
-
Ryan, C.1
-
91
-
-
4043065356
-
Defining moments: Segmenting by cohorts
-
Schewe, C.D., Meredith, G.E., & Noble, S.M. (2000). Defining moments: Segmenting by cohorts. Marketing Management, 9(3), 48.
-
(2000)
Marketing Management
, vol.9
, Issue.3
, pp. 48
-
-
Schewe, C.D.1
Meredith, G.E.2
Noble, S.M.3
-
92
-
-
0034198869
-
Is it a different world to when you were growing up? Generational effects on social representations and child-rearing values
-
Scott, J. (2000). Is it a different world to when you were growing up? Generational effects on social representations and child-rearing values. The British Journal of Sociology, 51(2), 355-376.
-
(2000)
The British Journal of Sociology
, vol.51
, Issue.2
, pp. 355-376
-
-
Scott, J.1
-
95
-
-
3543132542
-
New kids on the lot
-
Shepherdson, N. (2000). New kids on the lot. American Demographics, 22(1), 44-47.
-
(2000)
American Demographics
, vol.22
, Issue.1
, pp. 44-47
-
-
Shepherdson, N.1
-
96
-
-
84986057999
-
Entertainment-seeking shopping centre patrons: The missing segments
-
Sit, J., Merrilees, B., & Birch, D. (2003). Entertainment-seeking shopping centre patrons: The missing segments. International Journal of Retail & Distribution Management, 31(2), 80-94.
-
(2003)
International Journal of Retail & Distribution Management
, vol.31
, Issue.2
, pp. 80-94
-
-
Sit, J.1
Merrilees, B.2
Birch, D.3
-
97
-
-
33847547939
-
The tourism product
-
Smith, S.L.J. (1994). The tourism product. Annals of Tourism Research, 21(3), 582-595.
-
(1994)
Annals of Tourism Research
, vol.21
, Issue.3
, pp. 582-595
-
-
Smith, S.L.J.1
-
98
-
-
0036251274
-
Generational differences: Revisiting generational work values for the new millennium
-
Smola, K.W., & Sutton, C.D. (2002). Generational differences: Revisiting generational work values for the new millennium. Journal of Organisational Behavior, 23(4), 363-382.
-
(2002)
Journal of Organisational Behavior
, vol.23
, Issue.4
, pp. 363-382
-
-
Smola, K.W.1
Sutton, C.D.2
-
100
-
-
67651075860
-
Looking at Gen Y shopping preferences and intentions: Exploring the role of experience and apparel involvement
-
Sullivan, P., & Heitmeyer, J. (2008). Looking at Gen Y shopping preferences and intentions: Exploring the role of experience and apparel involvement. International Journal of Consumer Studies, 32(3), 285-295.
-
(2008)
International Journal of Consumer Studies
, vol.32
, Issue.3
, pp. 285-295
-
-
Sullivan, P.1
Heitmeyer, J.2
-
102
-
-
3042804216
-
Profiling later aged female teens: Mall shopping behavior and clothing choice
-
Taylor, S.L., & Cosenza, R.M. (2002). Profiling later aged female teens: Mall shopping behavior and clothing choice. Journal of Consumer Marketing, 19(5), 393-408.
-
(2002)
Journal of Consumer Marketing
, vol.19
, Issue.5
, pp. 393-408
-
-
Taylor, S.L.1
Cosenza, R.M.2
-
104
-
-
84875081930
-
The role of entertainment in shopping centers & malls
-
White Hutchinson Leisure & Learning Group, September/October, Retrieved November 3, 2009, from White Hutchison Learning and Leisure Group website
-
White Hutchinson Leisure & Learning Group. (2008, September/October). The role of entertainment in shopping centers & malls. Leisure E-news, VIII(5). Retrieved November 3, 2009, from White Hutchison Learning and Leisure Group website: http://www.whitehutchinson.com/news/lenews/2008_september_october/article104.shtml#article
-
(2008)
Leisure E-news
, vol.8
, Issue.5
-
-
-
105
-
-
67549112532
-
Value, satisfaction and behavioural intentions in an adventure tourism context
-
Williams, P., & Soutar, G.N. (2009). Value, satisfaction and behavioural intentions in an adventure tourism context. Annals of Tourism Research, 36(3), 413-438.
-
(2009)
Annals of Tourism Research
, vol.36
, Issue.3
, pp. 413-438
-
-
Williams, P.1
Soutar, G.N.2
-
106
-
-
0038524185
-
A psychographic analysis of Generation Y college students (statistical data included)
-
Wolburg, J.M., & Pokrywczynski, J. (2001). A psychographic analysis of Generation Y college students (statistical data included). Journal of Advertising Research, 41(5), 33-52.
-
(2001)
Journal of Advertising Research
, vol.41
, Issue.5
, pp. 33-52
-
-
Wolburg, J.M.1
Pokrywczynski, J.2
-
107
-
-
0242678580
-
Case study research methods for theory building
-
Woodside, A.G., & Wilson, E.J. (2003). Case study research methods for theory building. Journal of Business & Industrial Marketing, 18(6/7), 493-508.
-
(2003)
Journal of Business & Industrial Marketing
, vol.18
, Issue.6-7
, pp. 493-508
-
-
Woodside, A.G.1
Wilson, E.J.2
-
108
-
-
77952320853
-
Perceptions of tourism products
-
Xu, J.B. (2010). Perceptions of tourism products. Tourism Management, 31(5), 607-610.
-
(2010)
Tourism Management
, vol.31
, Issue.5
, pp. 607-610
-
-
Xu, J.B.1
-
110
-
-
84863944164
-
-
Oxford: Goodfellow Publishers Ltd
-
Yeoman, I., Hsu, C., Smith, K., & Watson, S. (2010). Tourism and demography. Oxford: Goodfellow Publishers Ltd.
-
(2010)
Tourism and Demography
-
-
Yeoman, I.1
Hsu, C.2
Smith, K.3
Watson, S.4
-
112
-
-
0003393355
-
-
New York, NY: AMACOM
-
Zemke, R., Raines, C., & Filipczak, B. (2000). Generations at work: Managing the clash of Veterans, Boomers, Xxers, and Nexters in your workplace. New York, NY: AMACOM.
-
(2000)
Generations At Work: Managing the Clash of Veterans, Boomers, Xxers, and Nexters In Your Workplace
-
-
Zemke, R.1
Raines, C.2
Filipczak, B.3
|