메뉴 건너뛰기




Volumn 16, Issue 1, 2013, Pages 17-46

Generation Y: Opportunity or challenge - strategies to engage generation Y in the UK attractions' sector

Author keywords

Generation Y; Marketing strategies; Tourist attraction; UK; Visitor attraction

Indexed keywords

ADOLESCENCE; GENERATION TIME; MARKETING; SEGMENTATION; TOURISM DEVELOPMENT; TOURISM MARKET; TOURIST ATTRACTION;

EID: 84875067631     PISSN: 13683500     EISSN: None     Source Type: Journal    
DOI: 10.1080/13683500.2011.642856     Document Type: Article
Times cited : (64)

References (112)
  • 1
    • 2942612365 scopus 로고    scopus 로고
    • Case study methodology as a means of theory building: Performance measurement in facilities management organisations
    • Amaratunga, D., & Baldry, D. (2001). Case study methodology as a means of theory building: Performance measurement in facilities management organisations. Work Study, 50(3), 95-104.
    • (2001) Work Study , vol.50 , Issue.3 , pp. 95-104
    • Amaratunga, D.1    Baldry, D.2
  • 2
    • 70350278727 scopus 로고    scopus 로고
    • Experience accounting: An accounting system that is relevant for the production of restaurant experiences
    • Andersson, T.D., & Carlback, M. (2009). Experience accounting: An accounting system that is rel- evant for the production of restaurant experiences. The Service Industries Journal, 29(10), 1377-1395.
    • (2009) The Service Industries Journal , vol.29 , Issue.10 , pp. 1377-1395
    • Andersson, T.D.1    Carlback, M.2
  • 4
    • 6344234780 scopus 로고
    • River magic: Extraordinary experience and the extended service encounter
    • Arnould, R.J., & Price, L.L. (1993). River magic: Extraordinary experience and the extended service encounter. Journal of Consumer Research, 20(1), 24-45.
    • (1993) Journal of Consumer Research , vol.20 , Issue.1 , pp. 24-45
    • Arnould, R.J.1    Price, L.L.2
  • 5
    • 84875060578 scopus 로고    scopus 로고
    • February 15)., Retrieved November 5, 2009, from Trib Total Media website:
    • Austin, J. (2009, February 15). Automakers pursue the elusive Gen Y customer. Retrieved November 5, 2009, from Trib Total Media website: http://www.pittsburghlive.com/x/pittsburghtrib/business/s_611739.html
    • (2009) Automakers Pursue the Elusive Gen Y Customer
    • Austin, J.1
  • 6
    • 0002860721 scopus 로고
    • Consumer self-regulation in a retail environment
    • Babin, B.J., & Darden, W.R. (1995). Consumer self-regulation in a retail environment. Journal of Retailing, 71(1), 47-70.
    • (1995) Journal of Retailing , vol.71 , Issue.1 , pp. 47-70
    • Babin, B.J.1    Darden, W.R.2
  • 7
    • 21344485409 scopus 로고
    • Work and/or fun: Measuring hedonic and utilitarian shopping value
    • Babin, B.J., Darden, W.R., & Griffin, M. (1994). Work and/or fun: Measuring hedonic and utilitarian shopping value. The Journal of Consumer Research, 20(4), 644-656.
    • (1994) The Journal of Consumer Research , vol.20 , Issue.4 , pp. 644-656
    • Babin, B.J.1    Darden, W.R.2    Griffin, M.3
  • 9
    • 54249123239 scopus 로고    scopus 로고
    • Education and talent management: Implications for the hospitality industry
    • Barron, P. (2008). Education and talent management: Implications for the hospitality industry. International Journal of Contemporary Hospitality Management, 20(7), 730-742.
    • (2008) International Journal of Contemporary Hospitality Management , vol.20 , Issue.7 , pp. 730-742
    • Barron, P.1
  • 12
    • 0002119056 scopus 로고    scopus 로고
    • Retailers with a future
    • Berry, L.L. (1996). Retailers with a future. Marketing Management, 5(1), 38-46.
    • (1996) Marketing Management , vol.5 , Issue.1 , pp. 38-46
    • Berry, L.L.1
  • 13
    • 0001926055 scopus 로고
    • Servicescapes: The impact of physical surroundings on customers and employees
    • Bitner, M.J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57-71.
    • (1992) Journal of Marketing , vol.56 , Issue.2 , pp. 57-71
    • Bitner, M.J.1
  • 15
    • 37249053884 scopus 로고    scopus 로고
    • Social network sites: Definition, history, and scholarship
    • Boyd, D.M., & Ellison, N.B. (2007). Social network sites: Definition, history, and scholarship. Journal of Computer-Mediated Communication, 13(1), 210-230.
    • (2007) Journal of Computer-Mediated Communication , vol.13 , Issue.1 , pp. 210-230
    • Boyd, D.M.1    Ellison, N.B.2
  • 16
    • 84862880621 scopus 로고    scopus 로고
    • Information communication technology applications for World Heritage Site management
    • A. Leask & A. Fyall (Eds.), Oxford: Butterworth-Heinemann
    • Buhalis, D., Owen, R., & Pletinckx, D. (2006). Information communication technology applications for World Heritage Site management. In A. Leask & A. Fyall (Eds.), Managing world heritage sites (pp. 125-144). Oxford: Butterworth-Heinemann.
    • (2006) Managing World Heritage Sites , pp. 125-144
    • Buhalis, D.1    Owen, R.2    Pletinckx, D.3
  • 17
    • 24144463672 scopus 로고    scopus 로고
    • Sports celebrity influence on the behavioral intentions of Generation Y
    • 111
    • Bush, A.J., Martin, C.A., & Bush, V.D. (2004). Sports celebrity influence on the behavioral intentions of Generation Y. Journal of Advertising Research, 44(1), 108(111).
    • (2004) Journal of Advertising Research , vol.44 , Issue.1 , pp. 108
    • Bush, A.J.1    Martin, C.A.2    Bush, V.D.3
  • 20
    • 0000021455 scopus 로고    scopus 로고
    • Marketing performance measures: History and Interrelationships
    • Clark, B.H. (1999). Marketing performance measures: History and Interrelationships. Journal of Marketing Management, 15(8), 711-732.
    • (1999) Journal of Marketing Management , vol.15 , Issue.8 , pp. 711-732
    • Clark, B.H.1
  • 22
    • 84875078959 scopus 로고    scopus 로고
    • June)., Retrieved November 5, 2009, from Landor website
    • Daniel-Dreyfuss, C. (2007, June). Wooing Generation Y: A practical guide. Retrieved November 5, 2009, from Landor website: http://www.landor.com/pdfs/k9/CDanDrey_GenY_US_13Nov07.pdf
    • (2007) Wooing Generation Y: A Practical Guide
    • Daniel-Dreyfuss, C.1
  • 23
    • 84875082116 scopus 로고    scopus 로고
    • WhatdoesGenerationYwant from conferences and incentive programmes?
    • May, Retrieved November 5, 2009, from Tourism Insights website:
    • Davidson, R.(2008, May).WhatdoesGenerationYwant from conferences and incentive programmes? Tourism Insights. Retrieved November 5, 2009, from Tourism Insights website: http://www.insights.org.uk/articleitem.aspx?title=What%20Does%20Generation%20Y%20want%20from%20Conferences%20and%20Incentive%20Programmes?
    • (2008) Tourism Insights
    • Davidson, R.1
  • 25
    • 33646201002 scopus 로고    scopus 로고
    • Spending it, investing it - coming on strong: The children of the Baby Boomers are affecting spending and investing as significantly as their parents did; the similarity ends there
    • Eastern edition). Retrieved November 5, 2009, from ProQuest website:
    • Der Hovanesian, M. (1999). Spending it, investing it - coming on strong: The children of the Baby Boomers are affecting spending and investing as significantly as their parents did; the similarity ends there. Wall Street Journal (Eastern edition). Retrieved November 5, 2009, from ProQuest website: http://proquest.umi.com/pqdlink?did=46693536&Fmt=7&clientId=18443&RQT=309&VName=PQD
    • (1999) Wall Street Journal
    • der Hovanesian, M.1
  • 27
    • 67649676586 scopus 로고    scopus 로고
    • Unpacking the Millenials: A cautionary tale for teacher education
    • Donnison, S. (2007). Unpacking the Millenials: A cautionary tale for teacher education. Australian Journal of Teacher Education, 32(3), 1-13.
    • (2007) Australian Journal of Teacher Education , vol.32 , Issue.3 , pp. 1-13
    • Donnison, S.1
  • 28
    • 0001073758 scopus 로고
    • Building theories from case study research. Academy of Management
    • Eisenhardt, K.M. (1989). Building theories from case study research. Academy of Management. The Academy of Management Review, 14(4), 532-550.
    • (1989) The Academy of Management Review , vol.14 , Issue.4 , pp. 532-550
    • Eisenhardt, K.M.1
  • 29
    • 84875058656 scopus 로고    scopus 로고
    • July 9)., Retrieved November 5, 2009, from IdeaMarketers website:
    • Fields, B. (2008, July 9). Marketing to Generation Y: What you can't afford not to know. Idea Marketers. Retrieved November 5, 2009, from IdeaMarketers website: http://www.ideamarketers.com/?Marketing_to_Generation_Y_What_You_Cant_Afford_Not_to_Know&articleid=399648
    • (2008) Marketing to Generation Y: What You Can't Afford Not to Know. Idea Marketers
    • Fields, B.1
  • 31
    • 84856250936 scopus 로고    scopus 로고
    • Generation Yas wine tourists: Their expectations and experiences at the winery-cellar door
    • In P. Benckendorff, G. Moscardo, & D. Pendergast (Eds.), Cambridge, MA: CAB International
    • Fountain, J., & Charters, S. (2010). Generation Yas wine tourists: Their expectations and experiences at the winery-cellar door. In P. Benckendorff, G. Moscardo, & D. Pendergast (Eds.), Tourism and Generation Y (pp. 47-57). Cambridge, MA: CAB International.
    • (2010) Tourism and Generation Y , pp. 47-57
    • Fountain, J.1    Charters, S.2
  • 32
    • 34248175184 scopus 로고    scopus 로고
    • Virtual product experience and customer participation - a chance for customer-centred, really new products
    • Füller, J., & Matzler, K. (2007). Virtual product experience and customer participation - a chance for customer-centred, really new products. Technovation, 27(6-7), 378-387.
    • (2007) Technovation , vol.27 , Issue.6-7 , pp. 378-387
    • Füller, J.1    Matzler, K.2
  • 33
    • 0038003571 scopus 로고    scopus 로고
    • Can you see me? Exploring co-visiting between physical and virtual visitors
    • In D. Bearman & J. Trant (Eds.), Boston, MA: Archives and Museum Informatics
    • Galani, A., & Chalmers, M. (2002). Can you see me? Exploring co-visiting between physical and virtual visitors. In D. Bearman & J. Trant (Eds.), Proceedings of Museums and the web (pp. 31-40). Boston, MA: Archives and Museum Informatics.
    • (2002) Proceedings of Museums and The Web , pp. 31-40
    • Galani, A.1    Chalmers, M.2
  • 34
    • 26944446258 scopus 로고    scopus 로고
    • Educated consumers
    • Gardyn, R. (2002). Educated consumers. American Demographics, 24(10), 18-19.
    • (2002) American Demographics , vol.24 , Issue.10 , pp. 18-19
    • Gardyn, R.1
  • 35
    • 34548812584 scopus 로고    scopus 로고
    • How to sustain the customer experience: An overview of experience components that co-create value with the customer
    • Gentile, C., Spiller, N., & Noci, G. (2007). How to sustain the customer experience: An overview of experience components that co-create value with the customer. European Management Journal, 25(5), 395-410.
    • (2007) European Management Journal , vol.25 , Issue.5 , pp. 395-410
    • Gentile, C.1    Spiller, N.2    Noci, G.3
  • 36
    • 0348163919 scopus 로고    scopus 로고
    • Differentiating hospitality operations via experiences: Why selling services is not enough
    • Gilmore, J.H., & Pine, B.J., II. (2002). Differentiating hospitality operations via experiences: Why selling services is not enough. Cornell Hotel and Restaurant Administration Quarterly, 43(3), 87-96.
    • (2002) Cornell Hotel and Restaurant Administration Quarterly , vol.43 , Issue.3 , pp. 87-96
    • Gilmore, J.H.1    Pine, B.J.2
  • 37
    • 84875058564 scopus 로고    scopus 로고
    • September, Retrieved November 5, 2009, from Promotional Products Business website:
    • Glenn, B. (2006, September). Targeting Gen Y. Promotional Products Business. Retrieved November 5, 2009, from Promotional Products Business website: http://www.ppbmag.com/Article.aspx?id=3327
    • (2006) Targeting Gen Y. Promotional Products Business
    • Glenn, B.1
  • 38
    • 61849102284 scopus 로고    scopus 로고
    • Implications of population ageing for the development of tourismproducts and destinations
    • Glover, P., & Prideaux, B. (2009). Implications of population ageing for the development of tourismproducts and destinations. Journal of Vacation Marketing, 15(1), 25-37.
    • (2009) Journal of Vacation Marketing , vol.15 , Issue.1 , pp. 25-37
    • Glover, P.1    Prideaux, B.2
  • 41
    • 84875059438 scopus 로고    scopus 로고
    • August 24)., Marketing Daily. Retrieved November 5, 2009, from MediaPost website:
    • Greenberg, K. (2009, August 24). Ford uses social media to target younger buyers. Marketing Daily. Retrieved November 5, 2009, from MediaPost website: http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=112172
    • (2009) Ford Uses Social Media to Target Younger Buyers
    • Greenberg, K.1
  • 42
    • 0040517064 scopus 로고    scopus 로고
    • The impact of other customers on service experiences: A critical incident examination of 'getting along'
    • Grove, S.J., & Fisk, R.P. (1997). The impact of other customers on service experiences: A critical incident examination of 'getting along'. Journal of Retailing, 73(1), 63-85.
    • (1997) Journal of Retailing , vol.73 , Issue.1 , pp. 63-85
    • Grove, S.J.1    Fisk, R.P.2
  • 43
    • 43849108891 scopus 로고    scopus 로고
    • Generational differences: An examination of work values and generational gaps in the hospitality workforce
    • Gursoy, D., Maier, T.A., & Chi, C.G. (2008). Generational differences: An examination of work values and generational gaps in the hospitality workforce. International Journal of Hospitality Management, 27(3), 448-458.
    • (2008) International Journal of Hospitality Management , vol.27 , Issue.3 , pp. 448-458
    • Gursoy, D.1    Maier, T.A.2    Chi, C.G.3
  • 46
    • 84926281584 scopus 로고
    • Predictors of self-projection, fantasy fulfillment, and escapism
    • Hirschman, E.C. (1983). Predictors of self-projection, fantasy fulfillment, and escapism. Journal of Social Psychology, 120(1), 63-76.
    • (1983) Journal of Social Psychology , vol.120 , Issue.1 , pp. 63-76
    • Hirschman, E.C.1
  • 47
    • 0002126713 scopus 로고
    • The experiential aspects of consumption: Fantasies, feelings and fun
    • Holbrook, M.B., & Hirschman, E.C. (1982). The experiential aspects of consumption: Fantasies, feelings and fun. Journal of Consumer Research, 9(2), 132-139.
    • (1982) Journal of Consumer Research , vol.9 , Issue.2 , pp. 132-139
    • Holbrook, M.B.1    Hirschman, E.C.2
  • 48
    • 45849085830 scopus 로고    scopus 로고
    • Retrieved November 5, 2009, from USA Today website:
    • Horovitz, B. (2002). Gen Y: A tough crowd to sell. USA Today. Retrieved November 5, 2009, from USA Today website: http://www.usatoday.com/money/mlead.htm
    • (2002) Gen Y: A Tough Crowd to Sell. USA Today
    • Horovitz, B.1
  • 49
    • 84875065635 scopus 로고    scopus 로고
    • Retrieved June 21, 2010, from ASCD website:
    • Howe, N. (2006). A generation to define a century. Retrieved June 21, 2010, from ASCD website: http://ascd.typepad.com/annualconference/2006/04/a_generation_to.html
    • (2006) A Generation to Define a Century
    • Howe, N.1
  • 50
    • 77954020026 scopus 로고    scopus 로고
    • Wooing zoomers: Marketing tourism to the mature traveler
    • Hudson, S. (2010). Wooing zoomers: Marketing tourism to the mature traveler. Marketing Intelligence & Planning, 28(4), 444-461.
    • (2010) Marketing Intelligence & Planning , vol.28 , Issue.4 , pp. 444-461
    • Hudson, S.1
  • 52
    • 84875074069 scopus 로고    scopus 로고
    • Generation Y: Perspectives of quality in youth travel experiences in an Australian backpacker context
    • In P. Benckendorff, G. Moscardo, & D. Pendergast (Eds.), Cambridge, MA: CAB International
    • Jennings, G., Cater, C., Lee, Y.-S., Ollenburg, C., Ayling, A., & Lunny, B. (2010). Generation Y: Perspectives of quality in youth travel experiences in an Australian backpacker context. In P. Benckendorff, G. Moscardo, & D. Pendergast (Eds.), Tourism and Generation Y (pp. 58-72). Cambridge, MA: CAB International.
    • (2010) Tourism and Generation Y , pp. 58-72
    • Jennings, G.1    Cater, C.2    Lee, Y.-S.3    Ollenburg, C.4    Ayling, A.5    Lunny, B.6
  • 53
    • 84875077351 scopus 로고    scopus 로고
    • Retrieved November 5, 2009, from Horticulture, Forestry and Recreation Resources website:
    • Johnson, G., Tevyaw, K., & Hardy, K. (2007). Who is Gen-Y and why should I care? Retrieved November 5, 2009, from Horticulture, Forestry and Recreation Resources website: www.hfrr.ksu.edu/DesktopModules/ViewDocument.aspx?DocumentID=2261
    • (2007) Who is Gen-Y and Why Should I Care?
    • Johnson, G.1    Tevyaw, K.2    Hardy, K.3
  • 54
    • 0037578098 scopus 로고    scopus 로고
    • Entertaining shopping experiences: An exploratory investigation
    • Jones, M.A. (1999). Entertaining shopping experiences: An exploratory investigation. Journal of Retailing and Consumer Services, 6(3), 129-139.
    • (1999) Journal of Retailing and Consumer Services , vol.6 , Issue.3 , pp. 129-139
    • Jones, M.A.1
  • 55
    • 84875067822 scopus 로고    scopus 로고
    • Gen-Y college students, financial services
    • Boston, MA: Celent
    • Josefowicz, M. (2003). Gen-Y college students, financial services, and the web. Boston, MA: Celent.
    • (2003) And the Web
    • Josefowicz, M.1
  • 56
    • 84875057225 scopus 로고    scopus 로고
    • May 1, Retrieved November 5, 2009, from Retail Traffic website:
    • Keating, L. (2000, May 1). The in crowd: Retail rushes to keep pace with Generation Y. Retrieved November 5, 2009, from Retail Traffic website: http://retailtrafficmag.com/mag/retail_crowd_retail_rushes/
    • (2000) The In Crowd: Retail Rushes to Keep Pace With Generation Y
    • Keating, L.1
  • 57
    • 70349682622 scopus 로고    scopus 로고
    • Modeling brand equity of a U.S. apparel brand as perceived by generation Y consumers in the emerging Korean market
    • Kim, E.Y., Knight, D.K., & Pelton, L.E. (2009). Modeling brand equity of a U.S. apparel brand as perceived by generation Y consumers in the emerging Korean market. Clothing & Textiles Research Journal, 27(4), 247-258.
    • (2009) Clothing & Textiles Research Journal , vol.27 , Issue.4 , pp. 247-258
    • Kim, E.Y.1    Knight, D.K.2    Pelton, L.E.3
  • 58
    • 67349181719 scopus 로고    scopus 로고
    • Avatar-based innovation: Using virtual worlds for real- world innovation
    • Kohler, T., Matzler, K., & Füller, J. (2009). Avatar-based innovation: Using virtual worlds for real- world innovation. Technovation, 29(6-7), 395-407.
    • (2009) Technovation , vol.29 , Issue.6-7 , pp. 395-407
    • Kohler, T.1    Matzler, K.2    Füller, J.3
  • 60
    • 54049156090 scopus 로고    scopus 로고
    • Age differences in mobile service perceptions: Comparison of Generation Y and Baby Boomers
    • Kumar, A., & Lim, H. (2008). Age differences in mobile service perceptions: comparison of Generation Y and Baby Boomers. Journal of Services Marketing, 22(7), 568-577.
    • (2008) Journal of Services Marketing , vol.22 , Issue.7 , pp. 568-577
    • Kumar, A.1    Lim, H.2
  • 61
    • 0034277550 scopus 로고    scopus 로고
    • Multigeneration employees: Strategies for effective management
    • Kupperschmidt, B.R. (2000). Multigeneration employees: Strategies for effective management. The Health Care Manager, 19(1), 65-76.
    • (2000) The Health Care Manager , vol.19 , Issue.1 , pp. 65-76
    • Kupperschmidt, B.R.1
  • 62
    • 70449720524 scopus 로고    scopus 로고
    • Progress in visitor attraction research: Towards more effective management
    • Leask, A. (2010). Progress in visitor attraction research: Towards more effective management. Tourism Management, 31(2), 155-166.
    • (2010) Tourism Management , vol.31 , Issue.2 , pp. 155-166
    • Leask, A.1
  • 63
    • 70350490935 scopus 로고    scopus 로고
    • Competitive analyses between regional malls and big-box retailers: A correspondence analysis for segmentation and positioning
    • Lee, M.-Y., Atkins, K.G., Kim, Y.-K., & Park, S.-H. (2006). Competitive analyses between regional malls and big-box retailers: A correspondence analysis for segmentation and positioning. Journal of Shopping Center Research, 13(1), 81-98.
    • (2006) Journal of Shopping Center Research , vol.13 , Issue.1 , pp. 81-98
    • Lee, M.-Y.1    Atkins, K.G.2    Kim, Y.-K.3    Park, S.-H.4
  • 65
    • 70350273910 scopus 로고    scopus 로고
    • Hospitality spaces, hospitable moments: Consumer encounters and affective experiences in commercial settings
    • Lugosi, P. (2008). Hospitality spaces, hospitable moments: Consumer encounters and affective experiences in commercial settings. Journal of Foodservice, 19, 139-149.
    • (2008) Journal of Foodservice , vol.19 , pp. 139-149
    • Lugosi, P.1
  • 66
    • 51549105703 scopus 로고    scopus 로고
    • Virtual social interactions: Evolutionary, social psychological and technological perspectives
    • Mahfouz, A.Y., Philaretou, A.G., & Theocharous, A. (2008). Virtual social interactions: Evolutionary, social psychological and technological perspectives. Computers in Human Behavior, 24(6), 3014-3026.
    • (2008) Computers In Human Behavior , vol.24 , Issue.6 , pp. 3014-3026
    • Mahfouz, A.Y.1    Philaretou, A.G.2    Theocharous, A.3
  • 68
    • 18844417938 scopus 로고    scopus 로고
    • From high maintenance to high productivity: What managers need to know about Generation Y
    • Martin, C.A. (2005). From high maintenance to high productivity: What managers need to know about Generation Y. Industrial and Commercial Training, 37(1), 39-44.
    • (2005) Industrial and Commercial Training , vol.37 , Issue.1 , pp. 39-44
    • Martin, C.A.1
  • 69
    • 84986180504 scopus 로고    scopus 로고
    • Malls and consumption motivation: An exploratory examination of older Generation Y consumers
    • Martin, C.A., & Turley, L.W. (2004). Malls and consumption motivation: An exploratory examination of older Generation Y consumers. International Journal of Retail & Distribution Management, 32(10), 464-475.
    • (2004) International Journal of Retail & Distribution Management , vol.32 , Issue.10 , pp. 464-475
    • Martin, C.A.1    Turley, L.W.2
  • 70
    • 57249101213 scopus 로고    scopus 로고
    • North Parramatta, NSW: The Australian Leadership Foundation. Retrieved November 4, 2009, from
    • McCrindle, M. (2009). Understanding Generation Y. North Parramatta, NSW: The Australian Leadership Foundation. Retrieved November 4, 2009, from http://www.learningtolearn.sa.edu.au/Colleagues/files/links/UnderstandingGenY.pdf
    • (2009) Understanding Generation Y
    • McCrindle, M.1
  • 72
    • 3543124241 scopus 로고    scopus 로고
    • Targeting generation Y
    • Morton, L.P. (2002). Targeting generation Y. Public Relations Quarterly, 47(2), 46-48.
    • (2002) Public Relations Quarterly , vol.47 , Issue.2 , pp. 46-48
    • Morton, L.P.1
  • 73
    • 84890253451 scopus 로고    scopus 로고
    • Mythbusting: Generation Yand travel
    • In P. Benckendorff, G. Moscardo, & D. Pendergast (Eds.), Cambridge, MA: CAB International
    • Moscardo, G., & Benckendorff, P. (2010). Mythbusting: Generation Yand travel. In P. Benckendorff, G. Moscardo, & D. Pendergast (Eds.), Tourism and Generation Y (pp. 16-26). Cambridge, MA: CAB International.
    • (2010) Tourism and Generation Y , pp. 16-26
    • Moscardo, G.1    Benckendorff, P.2
  • 74
    • 84858637173 scopus 로고    scopus 로고
    • Generation Y and Travel Futures
    • In I. Yeoman, C.H.C. Hsu, K.A. Smith, & S. Watson (Eds.), Woodeaton: Goodfellow
    • Moscardo, G., Murphy, L., & Benckendorff, P. (2011). Generation Y and Travel Futures. In I. Yeoman, C.H.C. Hsu, K.A. Smith, & S. Watson (Eds.), Tourism and demography (pp. 87-99). Woodeaton: Goodfellow.
    • (2011) Tourism and Demography , pp. 87-99
    • Moscardo, G.1    Murphy, L.2    Benckendorff, P.3
  • 75
    • 67650251394 scopus 로고    scopus 로고
    • Men and women: Do they value the same things in main- stream nightclubs and bars?
    • Moss, G., Parfitt, S., & Skinner, H. (2009). Men and women: Do they value the same things in main- stream nightclubs and bars? Tourism and Hospitality Research, 9(1), 61.
    • (2009) Tourism and Hospitality Research , vol.9 , Issue.1 , pp. 61
    • Moss, G.1    Parfitt, S.2    Skinner, H.3
  • 76
    • 18844399587 scopus 로고    scopus 로고
    • An analysis of the concept of cool and its marketing implications
    • Nancarrow, C., Nancarrow, P., & Page, J. (2002). An analysis of the concept of cool and its marketing implications. Journal of Consumer Behaviour, 1(4), 311.
    • (2002) Journal of Consumer Behaviour , vol.1 , Issue.4 , pp. 311
    • Nancarrow, C.1    Nancarrow, P.2    Page, J.3
  • 78
    • 84986145229 scopus 로고    scopus 로고
    • The development of theories from the analysis of the organisation: Case studies by the patterns of behaviour
    • Nieto, M., & Perez, W. (2000). The development of theories from the analysis of the organisation: Case studies by the patterns of behaviour. Management Decision, 38(10), 723-733.
    • (2000) Management Decision , vol.38 , Issue.10 , pp. 723-733
    • Nieto, M.1    Perez, W.2
  • 80
    • 0038120970 scopus 로고    scopus 로고
    • The influence of goal-directed and experiential activities on online flow experiences
    • Novak, T.P., Hoffman, D.L., & Duhachek, A. (2003). The influence of goal-directed and experiential activities on online flow experiences. Journal of Consumer Psychology, 13(1/2), 3.
    • (2003) Journal of Consumer Psychology , vol.13 , Issue.1-2 , pp. 3
    • Novak, T.P.1    Hoffman, D.L.2    Duhachek, A.3
  • 81
    • 84860158734 scopus 로고    scopus 로고
    • Building a model of commitment for Generation Y: An empirical study on e-travel retailers
    • Nusair, K.K., Parsa, H.G., & Cobanoglu, C. (2011). Building a model of commitment for Generation Y: An empirical study on e-travel retailers. Tourism Management, 32(4), 833-843.
    • (2011) Tourism Management , vol.32 , Issue.4 , pp. 833-843
    • Nusair, K.K.1    Parsa, H.G.2    Cobanoglu, C.3
  • 83
    • 51849147960 scopus 로고    scopus 로고
    • Studying Chinese generation Y consumers' involvement in fashion clothing and perceived brand status
    • O'Cass, A., & Choy, E. (2008). Studying Chinese generation Y consumers' involvement in fashion clothing and perceived brand status. Journal of Product & Brand Management, 17(5), 341-352.
    • (2008) Journal of Product & Brand Management , vol.17 , Issue.5 , pp. 341-352
    • O'Cass, A.1    Choy, E.2
  • 84
    • 3342961028 scopus 로고    scopus 로고
    • Getting inside Gen Y
    • Paul, P. (2001). Getting inside Gen Y. American Demographics, 23(9), 42.
    • (2001) American Demographics , vol.23 , Issue.9 , pp. 42
    • Paul, P.1
  • 85
    • 84890268682 scopus 로고    scopus 로고
    • Getting to know the Y generation
    • In P. Benckendorff, G. Moscardo, & D. Pendergast (Eds.), Cambridge, MA: CAB International
    • Pendergast, D. (2010). Getting to know the Y generation. In P. Benckendorff, G. Moscardo, & D. Pendergast (Eds.), Tourism and Generation Y (pp. 1-15). Cambridge, MA: CAB International.
    • (2010) Tourism and Generation Y , pp. 1-15
    • Pendergast, D.1
  • 87
    • 84875070181 scopus 로고    scopus 로고
    • Retrieved November 5, 2009, from Museum Marketing website:
    • Richardson, J. (2009). Museums, galleries & Web 2.0. Museum Marketing. Retrieved November 5, 2009, from Museum Marketing website: http://www.museummarketing.co.uk/?p=197
    • (2009) Museums, Galleries & Web 2.0. Museum Marketing
    • Richardson, J.1
  • 89
    • 84992975038 scopus 로고    scopus 로고
    • Using case studies in Research
    • Rowley, L. (2002). Using case studies in Research. Management Research News, 25, 16-27.
    • (2002) Management Research News , vol.25 , pp. 16-27
    • Rowley, L.1
  • 90
    • 84979502865 scopus 로고    scopus 로고
    • Tourism experience: A review of the literature
    • Ryan, C. (2010). Tourism experience: A review of the literature. Tourism Recreation Research, 35(1), 37-46.
    • (2010) Tourism Recreation Research , vol.35 , Issue.1 , pp. 37-46
    • Ryan, C.1
  • 92
    • 0034198869 scopus 로고    scopus 로고
    • Is it a different world to when you were growing up? Generational effects on social representations and child-rearing values
    • Scott, J. (2000). Is it a different world to when you were growing up? Generational effects on social representations and child-rearing values. The British Journal of Sociology, 51(2), 355-376.
    • (2000) The British Journal of Sociology , vol.51 , Issue.2 , pp. 355-376
    • Scott, J.1
  • 95
    • 3543132542 scopus 로고    scopus 로고
    • New kids on the lot
    • Shepherdson, N. (2000). New kids on the lot. American Demographics, 22(1), 44-47.
    • (2000) American Demographics , vol.22 , Issue.1 , pp. 44-47
    • Shepherdson, N.1
  • 97
  • 98
    • 0036251274 scopus 로고    scopus 로고
    • Generational differences: Revisiting generational work values for the new millennium
    • Smola, K.W., & Sutton, C.D. (2002). Generational differences: Revisiting generational work values for the new millennium. Journal of Organisational Behavior, 23(4), 363-382.
    • (2002) Journal of Organisational Behavior , vol.23 , Issue.4 , pp. 363-382
    • Smola, K.W.1    Sutton, C.D.2
  • 100
    • 67651075860 scopus 로고    scopus 로고
    • Looking at Gen Y shopping preferences and intentions: Exploring the role of experience and apparel involvement
    • Sullivan, P., & Heitmeyer, J. (2008). Looking at Gen Y shopping preferences and intentions: Exploring the role of experience and apparel involvement. International Journal of Consumer Studies, 32(3), 285-295.
    • (2008) International Journal of Consumer Studies , vol.32 , Issue.3 , pp. 285-295
    • Sullivan, P.1    Heitmeyer, J.2
  • 102
    • 3042804216 scopus 로고    scopus 로고
    • Profiling later aged female teens: Mall shopping behavior and clothing choice
    • Taylor, S.L., & Cosenza, R.M. (2002). Profiling later aged female teens: Mall shopping behavior and clothing choice. Journal of Consumer Marketing, 19(5), 393-408.
    • (2002) Journal of Consumer Marketing , vol.19 , Issue.5 , pp. 393-408
    • Taylor, S.L.1    Cosenza, R.M.2
  • 104
    • 84875081930 scopus 로고    scopus 로고
    • The role of entertainment in shopping centers & malls
    • White Hutchinson Leisure & Learning Group, September/October, Retrieved November 3, 2009, from White Hutchison Learning and Leisure Group website
    • White Hutchinson Leisure & Learning Group. (2008, September/October). The role of entertainment in shopping centers & malls. Leisure E-news, VIII(5). Retrieved November 3, 2009, from White Hutchison Learning and Leisure Group website: http://www.whitehutchinson.com/news/lenews/2008_september_october/article104.shtml#article
    • (2008) Leisure E-news , vol.8 , Issue.5
  • 105
    • 67549112532 scopus 로고    scopus 로고
    • Value, satisfaction and behavioural intentions in an adventure tourism context
    • Williams, P., & Soutar, G.N. (2009). Value, satisfaction and behavioural intentions in an adventure tourism context. Annals of Tourism Research, 36(3), 413-438.
    • (2009) Annals of Tourism Research , vol.36 , Issue.3 , pp. 413-438
    • Williams, P.1    Soutar, G.N.2
  • 106
    • 0038524185 scopus 로고    scopus 로고
    • A psychographic analysis of Generation Y college students (statistical data included)
    • Wolburg, J.M., & Pokrywczynski, J. (2001). A psychographic analysis of Generation Y college students (statistical data included). Journal of Advertising Research, 41(5), 33-52.
    • (2001) Journal of Advertising Research , vol.41 , Issue.5 , pp. 33-52
    • Wolburg, J.M.1    Pokrywczynski, J.2
  • 108
    • 77952320853 scopus 로고    scopus 로고
    • Perceptions of tourism products
    • Xu, J.B. (2010). Perceptions of tourism products. Tourism Management, 31(5), 607-610.
    • (2010) Tourism Management , vol.31 , Issue.5 , pp. 607-610
    • Xu, J.B.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.