Sequence effects in service bundles: Implications for service design and scheduling

Journal of Operations Management

Volumn 31, Issue 3, 2013, Pages 138-152

  Dixon, Michael ^a   Verma, Rohit ^b  

^a NAVAL POSTGRADUATE SCHOOL   (United States)

^b Department of Obstetrics Gynecology   (United States)

Author keywords

Archival data analysis; Econometric modeling; Empirical research; Service operations

Indexed keywords

BEHAVIORAL RESEARCH; DESIGN; HEALTH CARE; RESEARCH; SALES; SCHEDULING;

ARCHIVAL DATA; BEHAVIORAL ECONOMICS; CAPACITY PLANNING; DISCRETE EVENTS; ECONOMETRIC MODEL; ECONOMETRIC MODELING; EMPIRICAL RESEARCH; ESTIMATED MODEL; EVENT SCHEDULER; MANAGERIAL IMPLICATIONS; PERFORMING ARTS; RESEARCH OPPORTUNITIES; SERVICE BUNDLES; SERVICE DESIGN; SERVICE INDUSTRIES; SERVICE INTERACTION; SERVICE OPERATIONS;

CUSTOMER SATISFACTION;

EID: 84874742476     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2012.12.002     Document Type: Article

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