Experience, service operations strategy, and services as destinations: Foundations and exploratory investigation

Production and Operations Management

Volumn 17, Issue 3, 2008, Pages 247-266

  Voss, Chris ^a   Roth, Aleda V ^b   Chase, Richard B ^c  

^a LONDON BUSINESS SCHOOL   (United Kingdom)

^b CLEMSON UNIVERSITY   (United States)

^c UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

Author keywords

Case research; Destinations; Emotional response; Experience; Service operations strategy

Indexed keywords

EID: 48249126274     PISSN: 10591478     EISSN: None     Source Type: Journal    
DOI: 10.3401/poms.1080.0030     Document Type: Article

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