Organizational climate, perceived customer satisfaction, and revenue per available room in four-and five-star Australian hotels

Tourism Analysis

Volumn 6, Issue 2, 2001, Pages 123-137

  Davidson, Michael ^a   Manning, Mark L ^b   Brosnan, Peter ^c   Timo, Nils ^c  

^a UNIVERSITY OF NEW ORLEANS   (United States)

^b School of Tourism and Hotel Management   (Australia)

^c GRIFFITH UNIVERSITY   (Australia)

Author keywords

Customer satisfaction; Hotels; Organizational climate; Revenue REVPAR

Indexed keywords

EID: 84907617977     PISSN: 10835423     EISSN: 19433999     Source Type: Journal    
DOI: 10.3727/108354201108749782     Document Type: Article

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