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Volumn 2, Issue 2, 1999, Pages 138-144

The relationship between product quality and revenue per available room at Holiday Inn

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EID: 0005197896     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/109467059922002     Document Type: Article
Times cited : (13)

References (16)
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  • 2
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  • 4
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  • 6
    • 0003233539 scopus 로고    scopus 로고
    • Quality-Driven Change and Its Effects on Financial Performance
    • Handfield, Robert, Soumen Ghosh, and Stanley Fawcett (1998), "Quality-Driven Change and Its Effects on Financial Performance,"Quality Management Journal, 5 (3), 13-30.
    • (1998) Quality Management Journal , vol.5 , Issue.3 , pp. 13-30
    • Handfield, R.1    Ghosh, S.2    Fawcett, S.3
  • 7
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    • The Effects of Quality on Business Performance
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    • (1998) Quality Management Journal , vol.5 , Issue.3 , pp. 65-83
    • Hardie, N.1
  • 8
    • 0002666097 scopus 로고
    • The Strategic Value of Product Quality
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  • 9
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    • Why Improving Quality Doesn't Improve Quality (or Whatever Happened to Marketing?)
    • Spring
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    • Kordupleski, R.E.1    Rust, R.T.2    Zahorik, A.J.3
  • 11
    • 0003114898 scopus 로고
    • Product Quality, Cost Position and Business Performance: A Test of Some Key Hypotheses
    • Phillips, Lynn W., Dae R. Chang, and Robert D. Buzzell (1983), "Product Quality, Cost Position and Business Performance: A Test of Some Key Hypotheses,"Journal of Marketing, 47, 26-43.
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    • Phillips, L.W.1    Chang, D.R.2    Buzzell, R.D.3
  • 12
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    • Customer Satisfaction, Customer Retention and Market Share
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  • 14
    • 85107982221 scopus 로고
    • Return on Quality (ROQ): Making Service Quality Financially Accountable
    • Rust, Roland T., Anthony J. Zahorik, and Timothy L. Keiningham (1995), "Return on Quality (ROQ): Making Service Quality Financially Accountable,"Journal of Marketing, 59 (April), 58-70.
    • (1995) Journal of Marketing , vol.59 , Issue.April , pp. 58-70
    • Rust, R.T.1    Zahorik, A.J.2    Keiningham, T.L.3
  • 15
    • 0001813632 scopus 로고
    • The Strategic Management of Service Quality
    • June
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  • 16
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    • Modeling the Impact of Service Quality on Profitability: A Review
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.