Analysis of quality management practices in services

International Journal of Quality and Reliability Management

Volumn 18, Issue 6, 2001, Pages 584-603

  Behara, Ravi S ^a   Gundersen, David E ^b  

^a FLORIDA ATLANTIC UNIVERSITY   (United States)

^b STEPHEN F AUSTIN STATE UNIVERSITY   (United States)

Author keywords

Quality management; Questionnaires; Service

Indexed keywords

EID: 14944353869     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710110393501     Document Type: Article

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