Managing for quality in the USA and Japan: Differences between the MBNQA, DP and JQA

TQM Magazine

Volumn 15, Issue 1, 2003, Pages 14-24

  Khoo, Hsien H ^a   Tan, Kay C ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Awards; Japan; Quality; Quality culture; Total quality management; USA

Indexed keywords

COST BENEFIT ANALYSIS; CUSTOMER SATISFACTION; INDUSTRIAL MANAGEMENT; INFORMATION MANAGEMENT; JOB SATISFACTION; MARKETING; PERSONNEL TRAINING; QUALITY ASSURANCE; STANDARDS; STRATEGIC PLANNING;

DEMING PRIZE; JAPAN; JAPAN QUALITY AWARD; MALCOLM BALDRIGE NATIONAL QUALITY AWARD; USA;

TOTAL QUALITY MANAGEMENT;

EID: 0037246382     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780310454402     Document Type: Article

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