Adopting selfservice technology to do more with less

Journal of Services Marketing

Volumn 27, Issue 1, 2013, Pages 3-12

  Hilton, Toni ^a   Hughes, Tim ^b   Little, ed ^b   Marandi, Ebi ^b  

^a UNIVERSITY OF WESTMINSTER   (United Kingdom)

^b UNIVERSITY OF THE WEST OF ENGLAND   (United Kingdom)

Author keywords

Co creation operant resources; Co production; Customer services quality; Resource integration; Self service; Self service technology; Service dominant logic

Indexed keywords

EID: 84874138123     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876041311296338     Document Type: Article

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