Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?

International Journal of Bank Marketing

Volumn 31, Issue 1, 2013, Pages 56-70

  Yavas, Ugur ^a   Babakus, Emin ^b   Karatepe, Osman M ^c  

^a EAST TENNESSEE STATE UNIVERSITY   (United States)

^b UNIVERSITY OF MEMPHIS   (United States)

^c EASTERN MEDITERRANEAN UNIVERSITY   (Turkey)

Author keywords

Banks; Employees attitudes; Employees behaviour; Frontline employees; Individual psychology; Job burnout; Performance; Stress; Survey; Turkish Republic of Northern Cyprus

Indexed keywords

EID: 84873038719     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652321311292056     Document Type: Article

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