메뉴 건너뛰기




Volumn 34, Issue 2, 2006, Pages 244-262

Driving organizational citizenship behaviors and salesperson in-role behavior performance: The role of management control and perceived organizational support

Author keywords

Organizational citizenship behavior; Perceived organizational support; Sales management control; Salesperson in role behavior performance; Salesperson outcome performance

Indexed keywords


EID: 33644619582     PISSN: 00920703     EISSN: None     Source Type: Journal    
DOI: 10.1177/0092070305280532     Document Type: Article
Times cited : (165)

References (61)
  • 1
    • 84937295815 scopus 로고
    • Communication concepts related to perceived organizational support
    • Allen, Myria W. 1995. "Communication Concepts Related to Perceived Organizational Support." Western Journal of Communication 59: 326-346.
    • (1995) Western Journal of Communication , vol.59 , pp. 326-346
    • Allen, M.W.1
  • 2
    • 0002498105 scopus 로고
    • Perspectives on behavior-based versus outcome-based salesforce control systems
    • Anderson, Erin and Richard L. Oliver. 1987. "Perspectives on Behavior-Based Versus Outcome-Based Salesforce Control Systems." Journal of Marketing 51 (October). 76-88.
    • (1987) Journal of Marketing , vol.51 , Issue.OCTOBER , pp. 76-88
    • Anderson, E.1    Oliver, R.L.2
  • 3
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommended two-step approach
    • Anderson, James C. and David W. Gerbing. 1988. "Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach." Psychological Bulletin 103 (3). 411-423.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 4
    • 0030269167 scopus 로고    scopus 로고
    • Investigating the relationships among sales management control, sales territory design, salesperson performance, and sales organization effectiveness
    • Babakus, Emin, David W. Cravens, Ken Grant, Thomas N. Ingram, and Raymond W. LaForge. 1996. "Investigating the Relationships Among Sales Management Control, Sales Territory Design, Salesperson Performance, and Sales Organization Effectiveness." International Journal of Research in Marketing 13 (4). 345-363.
    • (1996) International Journal of Research in Marketing , vol.13 , Issue.4 , pp. 345-363
    • Babakus, E.1    Cravens, D.W.2    Grant, K.3    Ingram, T.N.4    LaForge, R.W.5
  • 5
    • 0002860894 scopus 로고    scopus 로고
    • Examining the role of organizational variables in the salesperson job satisfaction model
    • Babakus, Emin, David W. Cravens, Mark Johnston, and William C. Moncrief. 1996. "Examining the Role of Organizational Variables in the Salesperson Job Satisfaction Model." Journal of Personal Selling & Sales Management 16 (Summer). 1-12.
    • (1996) Journal of Personal Selling & Sales Management , vol.16 , Issue.SUMMER , pp. 1-12
    • Emin, B.1    Cravens, D.W.2    Johnston, M.3    Moncrief, W.C.4
  • 6
    • 0001903493 scopus 로고
    • A role stress model of the performance and satisfaction of industrial salespersons
    • Behrman, Douglas N. and William D. Perreault. 1984. "A Role Stress Model of the Performance and Satisfaction of Industrial Salespersons." Journal of Marketing 48 (Fall). 9-21.
    • (1984) Journal of Marketing , vol.48 , Issue.FALL , pp. 9-21
    • Behrman, D.N.1    Perreault, W.D.2
  • 8
    • 0033249246 scopus 로고    scopus 로고
    • Citizenship and impression management: Good soldiers or good actors?
    • Bolino, Mark C. 1999. "Citizenship and Impression Management: Good Soldiers or Good Actors?" Academy of Management Review 24 (1). 82-98.
    • (1999) Academy of Management Review , vol.24 , Issue.1 , pp. 82-98
    • Bolino, M.C.1
  • 9
    • 0037262572 scopus 로고    scopus 로고
    • An empirical test of trust-building processes and outcomes in sales manager-sales person relationships
    • Brashear, Thomas G., James S. Boles, Danny N. Bellenger, and Charles M. Brooks. 2003. "An Empirical Test of Trust-Building Processes and Outcomes in Sales Manager-Sales person Relationships." Journal of the Academy of Marketing Science 31 (2). 189-200.
    • (2003) Journal of the Academy of Marketing Science , vol.31 , Issue.2 , pp. 189-200
    • Brashear, T.G.1    Boles, J.S.2    Bellenger, D.N.3    Brooks, C.M.4
  • 10
    • 21144480256 scopus 로고
    • Antecedents and consequences of salesperson job satisfaction: Meta-analysis and assessment of causal effects
    • Brown, Stephen P. and Robert A. Peterson. 1993. "Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects." Journal of Marketing Research 30 (February). 63-77.
    • (1993) Journal of Marketing Research , vol.30 , Issue.FEBRUARY , pp. 63-77
    • Brown, S.P.1    Peterson, R.A.2
  • 11
    • 0030554512 scopus 로고    scopus 로고
    • Dimensions and types of supervisory control: Effects on salesperson performance and satisfaction
    • Challagalla, Goutam N. and Tasadduq A. Shervani. 1996. "Dimensions and Types of Supervisory Control: Effects on Salesperson Performance and Satisfaction." Journal of Marketing 60 (January). 89-105.
    • (1996) Journal of Marketing , vol.60 , Issue.JANUARY , pp. 89-105
    • Challagalla, G.N.1    Shervani, T.A.2
  • 13
    • 0000537626 scopus 로고
    • Measuring the job satisfaction of industrial salesmen
    • Churchill, Gilbert A., Jr., Neil M. Ford, and Orville C. Walker. 1974. "Measuring the Job Satisfaction of Industrial Salesmen." Journal of Marketing Research 11 (August). 254-260.
    • (1974) Journal of Marketing Research , vol.11 , Issue.AUGUST , pp. 254-260
    • Churchill Jr., G.A.1    Ford, N.M.2    Walker, O.C.3
  • 14
    • 38249023531 scopus 로고
    • Psychometric assessment of a reduced version of indsales
    • Comer, James M., Karen A. Machleit, and Rosemary Lagace. 1989. "Psychometric Assessment of a Reduced Version of INDSALES." Journal of Business Research 18: 291-302.
    • (1989) Journal of Business Research , vol.18 , pp. 291-302
    • Comer, J.M.1    MacHleit, K.A.2    Lagace, R.3
  • 16
    • 21344478003 scopus 로고
    • Behavior-based and outcome-based sales-force control systems
    • Cravens, David W., Thomas N. Ingram, Raymond W. LaForge, and Clifford E. Young. 1993. "Behavior-Based and Outcome-Based Sales-force Control Systems." Journal of Marketing 57 (October). 47-59.
    • (1993) Journal of Marketing , vol.57 , Issue.OCTOBER , pp. 47-59
    • Cravens, D.W.1    Ingram, T.N.2    Laforge, R.W.3    Young, C.E.4
  • 17
    • 0035534144 scopus 로고    scopus 로고
    • Index construction with formative indicators: An alternative to scale development
    • Diamantopoulos, Adamantios and Heidi M. Winklhofer. 2001. "Index Construction With Formative Indicators: An Alternative to Scale Development." Journal of Marketing Research 38 (May). 269-277.
    • (2001) Journal of Marketing Research , vol.38 , Issue.MAY , pp. 269-277
    • Adamantios, D.1    Winklhofer, H.M.2
  • 18
    • 0036779165 scopus 로고    scopus 로고
    • Going the extra mile: Antecedents of salespeople's discretionary effort
    • Dubinsky, Alan J. and Steven J. Skinner. 2002. "Going the Extra Mile: Antecedents of Salespeople's Discretionary Effort." Industrial Marketing Management 31: 589-598.
    • (2002) Industrial Marketing Management , vol.31 , pp. 589-598
    • Dubinsky, A.J.1    Skinner, S.J.2
  • 19
    • 0031255251 scopus 로고    scopus 로고
    • Perceived organizational support, discretionary treatment and job satisfaction
    • Eisenberger, Robert, Jim Cummings, Stephen Armeli, and Patrick Lynch. 1997. "Perceived Organizational Support, Discretionary Treatment and Job Satisfaction." Journal of Applied Psychology 82 (5). 812-820.
    • (1997) Journal of Applied Psychology , vol.82 , Issue.5 , pp. 812-820
    • Robert, E.1    Cummings, J.2    Armeli, S.3    Lynch, P.4
  • 20
    • 24244434664 scopus 로고
    • Perceived organizational support and employee diligence, commitment and innovation
    • Eisenberger, Robert, Peter Fasolo, and Valerie David-LaMastro. 1990. "Perceived Organizational Support and Employee Diligence, Commitment and Innovation." Journal of Applied Psychology 75 (1). 51-59.
    • (1990) Journal of Applied Psychology , vol.75 , Issue.1 , pp. 51-59
    • Robert, E.1    Fasolo, P.2    David-LaMastro, V.3
  • 23
    • 0030201205 scopus 로고    scopus 로고
    • Sources of perceived organizational support: Goal setting and feedback
    • Hutchinson, Stephen. and Mary L. Garstka. 1996. "Sources of Perceived Organizational Support: Goal Setting and Feedback." Journal of Applied Social Psychology 26 (15). 1351-1366.
    • (1996) Journal of Applied Social Psychology , vol.26 , Issue.15 , pp. 1351-1366
    • Hutchinson, S.1    Garstka, M.L.2
  • 24
    • 2642523505 scopus 로고    scopus 로고
    • The 2004 compensation survey
    • Galea, Christine. 2004. "The 2004 Compensation Survey." Sales & Marketing Management, May, 29-30.
    • (2004) Sales & Marketing Management , vol.MAY , pp. 29-30
    • Galea, C.1
  • 25
    • 0242424963 scopus 로고    scopus 로고
    • A critical review of construct indicators and measurement model misspecification in marketing and consumer research
    • Jarvis, Cheryl Burke, Scott B. MacKenzie, and Philip M. Podsakoff. 2003. "A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research. Journal of Consumer Research 30 (September). 199-218.
    • (2003) Journal of Consumer Research , vol.30 , Issue.SEPTEMBER , pp. 199-218
    • Cheryl, B.J.1    MacKenzie, S.B.2    Podsakoff, P.M.3
  • 26
    • 0002552704 scopus 로고
    • Toward a theory of marketing control: Environmental context, control types, and consequences
    • Jaworski, Bernard J. 1988. "Toward a Theory of Marketing Control: Environmental Context, Control Types, and Consequences." Journal of Marketing 52 (July). 23-39.
    • (1988) Journal of Marketing , vol.52 , Issue.JULY , pp. 23-39
    • Jaworski, B.J.1
  • 27
    • 21144465094 scopus 로고
    • Control combinations in marketing: Conceptual framework and empirical evidence
    • Jaworski, Bernard J., Vlasis Stathakopoulos, and H. Shanker Krishnan. 1993. "Control Combinations in Marketing: Conceptual Framework and Empirical Evidence." Journal of Marketing 57 (January). 57-69.
    • (1993) Journal of Marketing , vol.57 , Issue.JANUARY , pp. 57-69
    • Jaworski, B.J.1    Stathakopoulos, V.2    Shanker Krishnan, H.3
  • 28
    • 84973815909 scopus 로고
    • Process analysis: Estimating mediation in evaluation research
    • Judd, Charles M. and David A. Kenny. 1981. "Process Analysis: Estimating Mediation in Evaluation Research." Evaluation Research 5: 602-619.
    • (1981) Evaluation Research , vol.5 , pp. 602-619
    • Judd, C.M.1    Kenny, D.A.2
  • 29
    • 0142116316 scopus 로고    scopus 로고
    • Do supportive organizations make for good corporate citizens?
    • Kaufman, Jennifer D., Christina L. Stamper, and Paul E. Tesluk. 2001. "Do Supportive Organizations Make for Good Corporate Citizens?" Journal of Managerial Issues 13 (4). 436-449.
    • (2001) Journal of Managerial Issues , vol.13 , Issue.4 , pp. 436-449
    • Kaufman, J.D.1    Stamper, C.L.2    Tesluk, P.E.3
  • 30
    • 0040623459 scopus 로고
    • The influence of coworker feedback on salespeople
    • Kohli, Ajay K. and Bernard J. Jaworski. 1994. "The Influence of Coworker Feedback on Salespeople." Journal of Marketing 58 (October). 82-84.
    • (1994) Journal of Marketing , vol.58 , Issue.OCTOBER , pp. 82-84
    • Kohli, A.K.1    Jaworski, B.J.2
  • 32
    • 0036481258 scopus 로고    scopus 로고
    • The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis
    • LePine, Jeffrey A., Amir Erez, and Diane E. Johnson. 2002. "The Nature and Dimensionality of Organizational Citizenship Behavior: A Critical Review and Meta-Analysis." Journal of Applied Psychology 87 (1). 52-65.
    • (2002) Journal of Applied Psychology , vol.87 , Issue.1 , pp. 52-65
    • Lepine, J.A.1    Erez, A.2    Johnson, D.E.3
  • 33
    • 0033177011 scopus 로고    scopus 로고
    • Perceived organizational support: Inferior versus superior performance by wary employees
    • Lynch, Patrick D., Robert Eisenberger, and Stephen Armeli. 1999. "Perceived Organizational Support: Inferior Versus Superior Performance by Wary Employees." Journal of Applied Psychology 84 (4). 467-483.
    • (1999) Journal of Applied Psychology , vol.84 , Issue.4 , pp. 467-483
    • Lynch, P.D.1    Eisenberger, R.2    Armeli, S.3
  • 34
    • 0032378420 scopus 로고    scopus 로고
    • Some possible antecedents and consequences of in-role and extra-role salesperson performance
    • MacKenzie, Scott B., Philip M. Podsakoff, and Michale Ahearne. 1998. "Some Possible Antecedents and Consequences of In-Role and Extra-Role Salesperson Performance." Journal of Marketing 62 (July). 87-98.
    • (1998) Journal of Marketing , vol.62 , Issue.JULY , pp. 87-98
    • MacKenzie, S.B.1    Podsakoff, P.M.2    Ahearne, M.3
  • 35
    • 21144478843 scopus 로고
    • The impact of organizational citizenship behavior on evaluations of salesperson performance
    • MacKenzie, Scott B., Philip M. Podsakoff, and Richard Fetter. 1993. "The Impact of Organizational Citizenship Behavior on Evaluations of Salesperson Performance." Journal of Marketing 57 (January). 70-80.
    • (1993) Journal of Marketing , vol.57 , Issue.JANUARY , pp. 70-80
    • MacKenzie, S.B.1    Podsakoff, P.M.2    Fetter, R.3
  • 37
    • 23044521671 scopus 로고    scopus 로고
    • Integrating justice and social exchange: The differing effects of fair procedures and treatments on work relationships
    • Masterson, Suzanne S., Kyle Lewis, Barry M. Goldman, and M. Susan Taylor. 2000. "Integrating Justice and Social Exchange: The Differing Effects of Fair Procedures and Treatments on Work Relationships." Academy of Management Journal 43 (4). 738-748.
    • (2000) Academy of Management Journal , vol.43 , Issue.4 , pp. 738-748
    • Masterson, S.S.1    Lewis, K.2    Goldman, B.M.3    Taylor, M.S.4
  • 38
    • 85009552769 scopus 로고    scopus 로고
    • An empirical investigation of a social exchange model of organizational citizenship behavior: A turkish case
    • Menguc, Bulent. 2000. "An Empirical Investigation of a Social Exchange Model of Organizational Citizenship Behavior: A Turkish Case." Journal of Personal Selling & Sales Management 20 (4). 205-214.
    • (2000) Journal of Personal Selling & Sales Management , vol.20 , Issue.4 , pp. 205-214
    • Menguc, B.1
  • 39
    • 0030509687 scopus 로고    scopus 로고
    • The quality and effectiveness of marketing strategy: Effects of functional and dysfunctional conflict in intraorganizational relationships
    • Menon, Anil, Sundar Bharadwaj, and Roy Howell. 1996. "The Quality and Effectiveness of Marketing Strategy: Effects of Functional and Dysfunctional Conflict in Intraorganizational Relationships." Journal of the Academy of Marketing Science 24 (Fall). 299-313.
    • (1996) Journal of the Academy of Marketing Science , vol.24 , Issue.FALL , pp. 299-313
    • Anil, M.1    Bharadwaj, S.2    Howell, R.3
  • 40
    • 0032091198 scopus 로고    scopus 로고
    • Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior?
    • Moorman, Robert H., Gerald L. Blakely and Brian P. Niehoff. 1998. "Does Perceived Organizational Support Mediate the Relationship Between Procedural Justice and Organizational Citizenship Behavior?" Academy of Management Journal 41 (3). 351-357.
    • (1998) Academy of Management Journal , vol.41 , Issue.3 , pp. 351-357
    • Moorman, R.H.1    Blakely, G.L.2    Niehoff, B.P.3
  • 41
    • 84926965730 scopus 로고
    • Assessing the relationships between performance measures, managerial practices, and satisfaction when evaluating the salesforce
    • Morris, Michael H., Duane L. Davis, Jeffrey W. Allen, Ramon A. Avila, and Joseph Chapman. 1991. "Assessing the Relationships Between Performance Measures, Managerial Practices, and Satisfaction When Evaluating the Salesforce." Journal of Personal Selling & Sales Management 11 (Summer). 25-35.
    • (1991) Journal of Personal Selling & Sales Management , vol.11 , Issue.SUMMER , pp. 25-35
    • Morris, M.H.1    Davis, D.L.2    Allen, J.W.3    Avila, R.A.4    Chapman, J.5
  • 42
    • 0031512909 scopus 로고    scopus 로고
    • An investigation into the antecedents of organizational citizenship behaviors in a personal selling context
    • Netemeyer, Richard G., James S. Boles, Daryl O. McKee, and Robert McMurrian. 1997. "An Investigation Into the Antecedents of Organizational Citizenship Behaviors in a Personal Selling Context." Journal of Marketing 61 (July). 85-98.
    • (1997) Journal of Marketing , vol.61 , Issue.JULY , pp. 85-98
    • Netemeyer, R.G.1    Boles, J.S.2    McKee, D.O.3    McMurrian, R.4
  • 43
    • 0040533159 scopus 로고
    • Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior
    • Niehoff, Brian P. and Robert H. Moorman. 1993. "Justice as a Mediator of the Relationship Between Methods of Monitoring and Organizational Citizenship Behavior." Academy of Management Journal 36 (3). 527-556.
    • (1993) Academy of Management Journal , vol.36 , Issue.3 , pp. 527-556
    • Niehoff, B.P.1    Moorman, R.H.2
  • 44
    • 21844511943 scopus 로고
    • An empirical test of the consequences of behavior- and outcome-based sales control systems
    • Oliver, Richard L. and Erin Anderson. 1994. "An Empirical Test of the Consequences of Behavior- and Outcome-Based Sales Control Systems." Journal of Marketing 58 (October). 53-67.
    • (1994) Journal of Marketing , vol.58 , Issue.OCTOBER , pp. 53-67
    • Oliver, R.L.1    Anderson, E.2
  • 45
    • 0010981604 scopus 로고
    • Behavior- and outcome-based sales control systems: Evidence and consequences of pure-form and hybrid governance
    • Oliver, Richard L. and Erin Anderson. 1995. "Behavior- and Outcome-Based Sales Control Systems: Evidence and Consequences of Pure-Form and Hybrid Governance." Journal of Personal Selling & Sales Management 15 (Fall). 1-15.
    • (1995) Journal of Personal Selling & Sales Management , vol.15 , Issue.FALL , pp. 1-15
    • Oliver, R.L.1    Anderson, E.2
  • 46
    • 33644633325 scopus 로고    scopus 로고
    • How inconsistent sales force control systems hinder sales and marketing objectives
    • Onyemah, Vincent. 2005. "How Inconsistent Sales Force Control Systems Hinder Sales and Marketing Objectives." MSI Board of Trustees' meeting, April 14-15, Boston.
    • MSI Board of Trustees' Meeting
    • Onyemah, V.1
  • 48
    • 0033418338 scopus 로고    scopus 로고
    • Relationships between sales management control, territory design, salesforce performance and sales organization Effectiveness
    • Piercy, Nigel F., David W. Cravens, and Neil A. Morgan. 1999. "Relationships Between Sales Management Control, Territory Design, Salesforce Performance and Sales Organization Effectiveness." British Journal of Management 10: 95-111.
    • (1999) British Journal of Management , vol.10 , pp. 95-111
    • Piercy, N.F.1    Cravens, D.W.2    Morgan, N.A.3
  • 49
    • 21344475299 scopus 로고
    • Organizational citizenship behaviors and sales unit effectiveness
    • Podsakoff, Philip M. and Scott B. MacKenzie. 1994. "Organizational Citizenship Behaviors and Sales Unit Effectiveness." Journal of Marketing Research 31 (August). 351-363.
    • (1994) Journal of Marketing Research , vol.31 , Issue.AUGUST , pp. 351-363
    • Podsakoff, P.M.1    MacKenzie, S.B.2
  • 50
    • 0000987727 scopus 로고    scopus 로고
    • Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research
    • Podsakoff, Philip M., Scott B. MacKenzie., Julie Beth Paine, and Daniel C. Bachrach. 2000. "Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research." Journal of Management 26 (3). 513-563.
    • (2000) Journal of Management , vol.26 , Issue.3 , pp. 513-563
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Paine, J.B.3    Bachrach, D.C.4
  • 51
    • 0000373192 scopus 로고
    • Organizational commitment, job satisfaction and turnover among psychiatric technicians
    • Porter, Lyman W., Richard M. Steers, Richard T. Mowday, and Paul V. Boulian. 1974. "Organizational Commitment, Job Satisfaction and Turnover Among Psychiatric Technicians." Journal of Applied Psychology 59 (October). 603-609.
    • (1974) Journal of Applied Psychology , vol.59 , Issue.OCTOBER , pp. 603-609
    • Porter, L.W.1    Steers, R.M.2    Mowday, R.T.3    Boulian, P.V.4
  • 52
    • 0030553889 scopus 로고    scopus 로고
    • Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity
    • Settoon, Randall P., Nathan Bennett, and Robert C. Liden. 1996. "Social Exchange in Organizations: Perceived Organizational Support, Leader-Member Exchange, and Employee Reciprocity." Journal of Applied Psychology 81 (3). 219-227.
    • (1996) Journal of Applied Psychology , vol.81 , Issue.3 , pp. 219-227
    • Settoon, R.P.1    Bennett, N.2    Liden, R.C.3
  • 53
    • 0027672642 scopus 로고
    • Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support
    • Shore, Lynn M. and Sandy J. Wayne. 1993. "Commitment and Employee Behavior: Comparison of Affective Commitment and Continuance Commitment With Perceived Organizational Support." Journal of Applied Psychology 78: 774-780.
    • (1993) Journal of Applied Psychology , vol.78 , pp. 774-780
    • Shore, L.M.1    Wayne, S.J.2
  • 54
    • 0030486253 scopus 로고    scopus 로고
    • Do organizational practices matter in role stress processes? A study of direct and moderating effects for marketing-oriented boundary spanners
    • Singh, Jagdip, Willem Verbeke, and Gary K. Rhoads. 1996. "Do Organizational Practices Matter in Role Stress Processes? A Study of Direct and Moderating Effects for Marketing-Oriented Boundary Spanners." Journal of Marketing 60 (July). 69-86.
    • (1996) Journal of Marketing , vol.60 , Issue.JULY , pp. 69-86
    • Jagdip, S.1    Verbeke, W.2    Rhoads, G.K.3
  • 55
    • 0033196827 scopus 로고    scopus 로고
    • Toward a better understanding of the link between participation in decision-making and organizational citizenship behavior
    • Van Yperen, Nico W., Agnes E. Van Den Berg, and Martijn C. Willering. 1999. "Toward a Better Understanding of the Link Between Participation in Decision-Making and Organizational Citizenship Behavior." Journal of Occupational and Organizational Psychology 72 (3). 377-392.
    • (1999) Journal of Occupational and Organizational Psychology , vol.72 , Issue.3 , pp. 377-392
    • Van Yperen, N.W.1    Van Den Berg, A.E.2    Willering, M.C.3
  • 56
    • 0003102599 scopus 로고
    • Where do we go from here: Selected conceptual and empirical issues concerning the motivation and performance of the industrial salesforce
    • Eugene: University of Oregon.
    • Walker, Orville C., Jr., Gilbert A. Churchill Jr., and Neil M. Ford. 1979. "Where Do We Go From Here: Selected Conceptual and Empirical Issues Concerning the Motivation and Performance of the Industrial Salesforce." In Critical Issues in Sales Management: State-of-the-Art and Future Research Needs. Eds. Gerald Albaum and Gilbert A. Churchill Jr. Eugene: University of Oregon.
    • (1979) Critical Issues in Sales Management: State-of-the-Art and Future Research Needs
    • Walker Jr., O.C.1    Churchill Jr., G.A.2    Neil, M.3    Ford, N.M.4
  • 57
    • 0031071041 scopus 로고    scopus 로고
    • Perceived organizational support and leader-member exchange: A social exchange perspective
    • Wayne, Sandy J., Lynn M. Shore, and Robert C. Liden. 1997. "Perceived Organizational Support and Leader-Member Exchange: A Social Exchange Perspective." Academy of Management Journal 40: 82-111.
    • (1997) Academy of Management Journal , vol.40 , pp. 82-111
    • Wayne, S.J.1    Shore, L.M.2    Liden, R.C.3
  • 59
    • 22644451283 scopus 로고    scopus 로고
    • Personal selling and sales management: A relationship marketing perspective
    • Weitz, Barton A. and Kevin Bradford. 1999. "Personal Selling and Sales Management: A Relationship Marketing Perspective." Journal of Personal Selling & Sales Management 27 (2). 241-254.
    • (1999) Journal of Personal Selling & Sales Management , vol.27 , Issue.2 , pp. 241-254
    • Weitz, B.A.1    Bradford, K.2
  • 60
    • 21344498945 scopus 로고
    • An alternative approach to method effects by using latent-variable models: Applications in organizational behavior research
    • Williams, Larry J. and Stella E. Anderson. 1994. "An Alternative Approach to Method Effects by Using Latent-Variable Models: Applications in Organizational Behavior Research." Journal of Applied Psychology 79 (3). 323-331.
    • (1994) Journal of Applied Psychology , vol.79 , Issue.3 , pp. 323-331
    • Williams, L.J.1    Anderson, S.E.2
  • 61
    • 0038795487 scopus 로고    scopus 로고
    • Organizational citizenship behaviors and service quality as external effectiveness of contact employees
    • Yoon, Mahn Hee and Jaebom Suh. 2003. "Organizational Citizenship Behaviors and Service Quality as External Effectiveness of Contact Employees." Journal of Business Research 56: 597-611.
    • (2003) Journal of Business Research , vol.56 , pp. 597-611
    • Mahn, H.Y.1    Suh, J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.