The effects of restaurant servers' perceptions of customers' tipping behaviors on service discrimination

International Journal of Hospitality Management

Volumn 32, Issue 1, 2013, Pages 228-236

  Brewster, Zachary W ^a  

^a WAYNE STATE UNIVERSITY   (United States)

Author keywords

Buyer monitoring; Employee control mechanisms; Restaurant; Service discrimination; Service quality; Tipping

Indexed keywords

EID: 84872418714     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2012.04.010     Document Type: Article

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