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Volumn 8, Issue 4, 2006, Pages 87-96

Increasing servers' tips: What managers can do and why they should do it

Author keywords

Customer satisfaction; Sales; Service; Tipping; Turnover

Indexed keywords


EID: 33845599613     PISSN: 15378020     EISSN: 15378039     Source Type: Journal    
DOI: 10.1300/J369v08n04_07     Document Type: Article
Times cited : (21)

References (17)
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    • Turnover's relationships with sales, tips and service across restaurants in a chain
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    • Restaurants: No tips please-just pay the service fee
    • Ortega, B. (1998). Restaurants: No tips please-just pay the service fee. Wall Street Journal, Sept. 4: B1.
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    • The tricky topic of tipping
    • May
    • Paul, P. (2001, May). The tricky topic of tipping. American Demographics, 10-11.
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  • 17
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    • Should you tell your customers how much to Lip?
    • Sanson, M. (2001). Should you tell your customers how much to Lip? Restaurant Hospitality, April; 85: 14.
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.