Service improvement in the English National Health Service: Complexities and tensions

Journal of Management and Organization

Volumn 18, Issue 5, 2012, Pages 594-607

  Burgess, Nicola ^a   Radnor, Zoe ^b  

^a UNIVERSITY OF WARWICK   (United Kingdom)

^b CARDIFF UNIVERSITY   (United Kingdom)

Author keywords

Complexity; Lean; NHS; Public sector; Service improvement; Tension

Indexed keywords

EID: 84872238902     PISSN: 18333672     EISSN: None     Source Type: Journal    
DOI: 10.1017/S1833367200000559     Document Type: Article

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