AcriticallookatLeanThinkinginhealthcare

Quality and Safety in Health Care

Volumn 17, Issue 5, 2008, Pages 382-386

  Young, T P ^a   McClean, S I ^b  

^a BRUNEL UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF ULSTER   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CLINICAL PATHWAY; HEALTH CARE DELIVERY; HEALTH SERVICES RESEARCH; HUMAN; METHODOLOGY; NATIONAL HEALTH SERVICE; ORGANIZATION AND MANAGEMENT; STANDARD; SYSTEM ANALYSIS; TOTAL QUALITY MANAGEMENT; UNITED KINGDOM;

CRITICAL PATHWAYS; DELIVERY OF HEALTH CARE; EFFICIENCY, ORGANIZATIONAL; GREAT BRITAIN; HEALTH SERVICES RESEARCH; HUMANS; STATE MEDICINE; SYSTEMS ANALYSIS; TOTAL QUALITY MANAGEMENT;

EID: 61449127385     PISSN: 14753898     EISSN: 14753901     Source Type: Journal    
DOI: 10.1136/qshc.2006.020131     Document Type: Article

References (55)

1. Hopp WJ, Spearman ML. Factory physics. 2nd edn. New York: McGraw-Hill Higher Education, 2000.
2. Berwick DM. Medical associations: Guilds or leaders? Br Med J 1997;314:1564-65.
3. Berwick DM. Developing and testing changes in delivery of care. Ann Intern Med 1998;128:651-6.
4. Locock L. Healthcare redesign: Meaning, origins and application. Qual Saf Health Care 2003;12:53-7.
5. Hines P, Holwe M, Rich N. Learning to evolve: A review of contemporary lean thinking. Int J Oper Prod Manage 2004;24:994- 1011.
6. Ohno T. Toyota production system: beyond large-scale production. Portland: Productivity Press, 1988.
7. Spear SJ, Bowen HK. Decoding the DNA of the Toyota Production System. Harv Bus Rev 1999;77:96-106.
8. Womack J, Jones D. Lean Thinking: Banish waste and create wealth in your corporation. London: Simon & Schuster, 1998.
9. Laursen ML, Gertsen F, Johansen J. Applying Lean Thinking in hospitals; exploring implementation difficulties. Aalborg: Aalborg University, Center for Industrial Production, 2003.
10. NHS. 5s Used to create a highly visible and organised working area. http://www.institute.nhs.uk/images/documents/institute-documents/PDF/L01- Lean-5s.pdf (accessed 20 May 2008).
11. Organisation for Economic Co-Operation and Development (OECD). Population. http://www.oecd.org/dataoecd/62/38/35267227.pdf (accessed 20 May 2008).
12. Organisation for Economic Co-Operation and Development (OECD). Health: spending and resources. http://ocde.p4.siteinternet.com/publications/ docfiles/012005061T002.xls (accessed 20 May 2008).
13. NHS. 10 High Impact Changes for service improvement and delivery. Location: NHS Modernisation Agency, 2004.
14. Westwood N, James-Moore M, Cooke M. Going Lean in the NHS. Location: NHS Institute for Innovation and Improvement, 2006.
15. Spear SJ. Fixing health care from the inside, today. Harv Bus Rev 2005;83:78-91.
16. Jones D, Mitchell A. Lean Thinking in the NHS. London: NHS Confederation, 2006.
17. White C. Lean thinking may cut NHS inefficiencies and improves patient care. Br Med J (News Extra) 2006;332:1472.
18. Ben-Tovim DI. Seeing the picture through ''lean thinking.'' Br Med J 2007;334:169.
19. Ben-Tovim DI, Bassham JE, Bolch D, et al. Lean thinking across a hospital: redesigning care at the Flinders Medical Centre. Aust Health Rev 2007;31:10-15.
20. Silvester K, Lendon R, Bevan H, et al. Reducing waiting times in the NHS: is lack of capacity the problem? Clin Manage 2004;12:105-9.
21. Walley P, Gowland B. Completing the circle: from PD to PDSA. Int J Health Care Qual Assur 2004;17:349-58.
22. NHS. NHS improvement leader's guide to process mapping, analysis and redesign. Location: NHS, Modernisation Agency, 2002.
23. Lee M, Silvester K. Case study to demonstrate the principles in the paper ''Reducing waiting times in the NHS: is lack of capacity the problem?'' Clin Manage 2004;12:110-11.
24. Dean J, Bowen D. Management theory and total quality: improving research and practice through theory development. Acad Manage Rev 1994;19:392-118.
25. Hill S, Wilkinson A. In search of TQM. Employee Relat 1995;17:8-25.
26. Blumenthal D, Kilo CM. A report card on continuous quality improvement. Milbank Q 1998;76:625-48.
27. Shortell SM, Bennett CL, Byck GR. Assessing the impact of continuous quality improvement on clinical practice: what it will take to accelerate progress. Milbank Q 1998;76:593-624.
28. Hackman JR, Wageman R. Total quality management: empirical, conceptual, and practical issues. Adm Sci Q 1995;40:309-42.
29. Donald A. On turning cogs in a blancmange. The Health Serv J 2007;117:17.
30. Shah SGS, Robinson I. Medical device technologies: who is the user? Int J Healthcare Technol Manage 2008;9:181-97.
31. Willcox S. Buying best value health care: Evolution of purchasing among Australian private health insurers. Aust NZ Health Policy 2005;2. http://www.scopus.com/scopus/inward/record.url?eid=2-s2.0- 33750816493&partnerID=40&rel=R7.0.0(accessed 30 Jan 2008).
32. Ovretveit J. Purchasing for health. Buckingham: Open University Press, 1995.
33. Kindig DA. Value purchasers in health care: Pioneers or Don Quixotes? In: Kindig DA and Burness A, eds. Value purchasers in health care: Seven case studies. New York: Milbank Memorial Fund. http://www.milbank.org/ reports/2001ValuePurchasers/011001valuepurchasers.html (accessed 20 May 2008).
34. Ellis R, Whittington D. Quality assurance in health care: a hand book. London: Arnold, 1993.
35. Nelson EC, Mohr JJ, Batalden PB, et al. Improving health care, Part 1: The clinical value compass. Joint Commiss J Qual Improve 1996;22:243-58.
36. Brown RW. Why is quality assurance so difficult? A review of issues in quality assurance over the last decade. Intern Med J 2002;32:331-7.
37. Lohr KN, Harris-Wehling J. Medicare: A strategy for quality assurance, I: A recapitulation of the study and a definition of quality of care. Qual Rev Bull 1991;17:6-9.
38. Wade DT, Collin C. The Barthel ADL Index: A standard measure of physical disability? Int Disabil Stud 1988;10:64-7.
39. Murdock C. A critical evaluation of the Barthel Index. Part 1. Br J Occup Ther 1992;55:109-11.
40. Smith A. Beware of the Barthel. Physiotherapy 1993;79:843-4.
41. Hobart JC, Lamping DL, Freeman JA, et al. Evidence-based measurement: which measurement scale for neurological rehabilitation? Neurology 2001;57:639-44.
42. Mystakidou K, Tsilika E, Kouloulias V, et al. The ''Palliative Care Quality of Life Instrument (PQLI)'' in terminal cancer patients. Health Qual Life Outcomes 2004;2:http://www.scopus.com/ scopus/inward/record.url?eid=2-s2.0-2342445145&partnerID=40&rel=R7.0. 0(accessed 30 Jan 2008).
43. Weinstein MC, Fineberg HV, Elstein AS, et al. Clinical decision analysis. Philadelphia:WB Saunders, 1980.
44. Streiner DL, Norman GR. Health measurement scales: A practical guide to their development and use. 2nd edn. New York: Oxford University Press, 1998.
45. Fitzpatrick R, Davey C, Buxton MJ, et al. Evaluating patient-based outcome measures for use in clinical trials. Health Technol Assess Rep 2. http://www.ncchta.org/project/htapubs.asp (accessed 20 May 2008).
46. Berwick DM, Weinstein MC. What do patients value? Willingness to pay for ultrasound in normal pregnancy. Med Care 1985;23:881-93.
47. Institute of Medicine. Crossing the quality chasm: a new health system for the 21st century. Washington: National Academy Press, 2001.
48. Gray JAM. How to get better healthcare. Oxford: Offox Press, 2007.
49. Zokaei K, Hines P. Achieving consumer focus in supply chains. Int J Phys Distrib Logist Manage 2007;37:223-47.
50. Stewart M, Brown JB, Donner A, et al. The impact of patient-centered care on outcomes. J Fam Pract 2000;49:796-804.
51. Fremont AM, Cleary PD, Hargraves JL, et al. Patient-centered processes of care and long-term outcomes of myocardial infarction. J Gen Intern Med 2001;16:800-8.
52. Ryan M. A role for conjoint analysis in technology assessment in health care? Int J Technol Assess Health Care 1999;15:433-57.
53. NHS. Guide to the methods of technology appraisal. London: NHS National Institute for Clinical Excellence, 2004.
54. Santry C. NICE advice drives up cost. The Health Serv J 2007;5 Jul:13.
55. Buxton MJ. Looking for Willingness to Pay (WTP) threshold for a QALY-does it make sense?-a practical view. In: International Society Pharmacoeconomics and Outcomes Research 9th Annual European Congress, 28-31 October 2006, Copenhagen, 2006.