A pernicious panacea - a critical evaluation of business re-engineering

New Technology, Work and Employment

Volumn 13, Issue 2, 1998, Pages 116-128

  Blair, Helen ^a   Taylor, Susan Grey ^a   Randle, Keith ^a  

^a UNIVERSITY OF HERTFORDSHIRE   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

INDUSTRIAL MANAGEMENT; MANAGEMENT STRATEGY;

EID: 17344366482     PISSN: 02681072     EISSN: None     Source Type: Journal    
DOI: 10.1111/1468-005X.00045     Document Type: Article

References (25)

1. Gill, J. and Whittle, S., 'Management by Panacea: Accounting for Transience', Journal of Management Studies, 1992, 30, 2, 281-295; Grint, K., 'Reengineering History', Management Research Paper, Templeton College: London, 1993.
2. Gill, J. and Whittle, S., 'Management by Panacea: Accounting for Transience', Journal of Management Studies, 1992, 30, 2, 281-295; Grint, K., 'Reengineering History', Management Research Paper, Templeton College: London, 1993.
3. For example see Hammer, M., Beyond Re-engineering, New York: Harper Collins, 1997.
4. Hammer, H. and Champy, J., Reengineering: A Manifesto for Business Revolution, London: Nicholas Breadly Publishing, 1993.
5. Ibid.
6. Ibid, p. 49.
7. Case, P., Re-engineering the end of history: a critique of business process re-engineering, CRICT Discussion Paper, No. 52, Brunel University, 1995.
8. Hammer and Champy, op. cit.
9. Fox, A., Beyond Contract: Work, Power and Trust Relations, London: Faber and Faber, 1974.
10. Taylor, J. A., 'Don't obliterate, informate! BPR for the information age', New Technology Work and Employment, 1995,10, 2: 82-88.
11. Quoted on p. 28 of Maull, R. and Childe, S., 'Business Process Re-engineering: An Example from the Banking Sector', International Journal of Service Industry Management, 1993, 5, 3, 26-34.
12. Ibid. p. 26.
13. Hammer and Champy, op. cit., p. 90.
14. Knights, D. and Murray, F. Managers Divided: Organisational Politics and Information Technology Management, Wiley, 1994.
15. See Flowers, S., Mega Mistakes: Lessons from Information Systems Failures, Chichester: John Wiley, 1996; Mumford, E., Designing Human Systems for New Technology: the ETHICS Method, Manchester: Manchester Business School Press, 1983.
16. See Flowers, S., Mega Mistakes: Lessons from Information Systems Failures, Chichester: John Wiley, 1996; Mumford, E., Designing Human Systems for New Technology: the ETHICS Method, Manchester: Manchester Business School Press, 1983.
17. Thompson, P. and McHugh, D., Work Organisations: a critical introduction. 1st edition, London: Macmilllan, 1994, p. 46.
18. Grint, K., op. cit.
19. For example, Jackson, S., 'Re-engineering the Post Office', New Technology Work and Employment, 1995, 10: 2, 142-146.
20. Peters, T. J. and Waterman, R. H., In Search of Excellence: Lessons from America's Best-Run Companies, New York: Harper & Row, 1982.
21. Grint, K., op. cit.
22. Conti, R. F. and Warner, M., 'Taylorism, teams and technology in 'reengineering' work-organisation', New Technology, Work and Employment, 1994, 9:2, 93-102.
23. For examples of these political issues see Knights and Murray, op. cit.
24. Willmott, H., 'Business Process Reengineering and Human Resource Management', Personnel Review, 1994, 23, 3, 34-46.
25. Conti and Warner, op. cit.