Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center

International Journal of Information Management

Volumn 33, Issue 1, 2013, Pages 147-159

  Ravishankar, M N ^a   Pan, Shan L ^b  

^a LOUGHBOROUGH UNIVERSITY   (United Kingdom)

^b NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Asia; Call center; Case study; Knowledge management; Modularity, Dynamic capabilities

Indexed keywords

KNOWLEDGE MANAGEMENT;

ASIA; CALL CENTERS; DOMINANT DESIGN; DYNAMIC CAPABILITIES; FRONT-LINE PERSONNEL; HORIZONTAL INTEGRATIONS; INTEGRATED APPROACH; SENIOR MANAGERS;

HUMAN RESOURCE MANAGEMENT;

EID: 84870469815     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2012.08.003     Document Type: Article

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