Leveraging collaborative technologies to build a knowledge sharing culture at HP analytics

MIS Quarterly Executive

Volumn 10, Issue 1, 2011, Pages 1-18

  Teo, Thompson S H ^a   Nishant, Rohit ^a   Goh, Mark ^a,b   Agarwal, Sameer ^c  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^b UNIVERSITY OF SOUTH AUSTRALIA   (Australia)

^c HP Decision Support and Analytics Services   (India)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 79955958237     PISSN: 15401960     EISSN: 15401979     Source Type: Journal    
DOI: None     Document Type: Article

References (20)

1. Jeanne Ross and Carol Brown are the accepting Senior Editors for this article. An earlier version received the 2010 SIM Best Paper Award and was presented at SIMposium 2010.
2. The authors wish to thank Prithvijit Roy (Director, HP Analytics), Debleena Majumdar, Prashanth Sarpamale, Debasish Das, Arumugam Pitchai, and the entire KM Team at HP Analytics for their cooperation and support.
3. For an article that explores KM in organizations, see Nonaka, I. "The knowledge creating company," Harvard Business Review (69), November-December 1991, pp. 96-104.
4. Davenport, T. H. and Jeanne, G. H. Competing on Analytics: The New Science of Winning, Harvard Business School Press, 2006.
5. For examples on ways to effectively use Web 2.0 tools in organizations, see the four articles published in the December 2010 special issue of MIS Quarterly Executive.
6. Chui, M., Miller, A. and Roberts, R. "Six ways to make Web 2.0 work," McKinsey on Business Technology, 16, Summer 2009, pp. 1-9.
7. Ma, M. and Agarwal, R. "Through a Glass Darkly: Information Technology Design, Identity Verification, and Knowledge Contribution in Online Communities," Information Systems Research (18:1), 2007, pp. 42-67.
8. Huber, G. P. "Transfer of Knowledge in Knowledge Management Systems: Unexplored Issues and Suggested Studies," European Journal of Information Systems (10), 2001, pp. 72-79.
9. Shook, J. "How to change a culture: Lessons from NUMMI," MIT Sloan Management Review (51:2), 2010, pp. 63-68.
10. See Garud, R. and Kumaraswamy, A. "Vicious and virtuous circles in the management of knowledge: The case of Infosys Technologies," MIS Quarterly (29:1), 2005, pp. 9-33.
11. Venters, W. and Wood, B. "Degenerative structures that inhibit the emergence of communities of practice: A case study of knowledge management in the British Council," Information Systems Journal (17:4), 2007, pp. 349-368.
12. Leidner, D., Alavi, M., and Kayworth, T. "The role of culture in knowledge management: A case study of two global firms," International Journal of e-Collaboration (2:1), 2006, pp. 17-40.
13. Dennis, A. R. and Vessey, I. "Three knowledge management strategies: knowledge hierarchies, knowledge markets, and knowledge communities," MIS Quarterly Executive (4:4), 2005, pp. 399-412.
14. See Hawk, S., Zhang, W., and Zmud, R. W. "Overcoming knowledge transfer barriers in infrastructure management outsourcing: Lessons from a case study," MIS Quarterly Executive (8:3), 2009, pp. 89-105.
15. Hsiao, R. "Knowledge sharing in a global professional service firm," MIS Quarterly Executive (7:3), 2008, pp. 123-137.
16. Internal clients include Personal Systems Group (PSG), Imaging and Printing Group (IPG), Corporate Marketing, and HP Enterprise Business.
17. McDermott, R. "Why information technology inspired but cannot deliver knowledge management," California Management Review (41:4), 1999, pp. 103-118.
18. The HP virtual meeting room offers a virtual environment for meetings, brainstorming, and team collaboration; see http://h10076.www1.hp.com/education/hpvr/faq.htm#_HPVM.
19. An Unconference is a facilitated, participant-driven conference centered around a theme or purpose; see http://en.wikipedia.org/wiki/Unconference.
20. Bandwidth in HP Analytics refers to an individual's free time available to engage in a new process or project.