Does service quality implementation mediate the relationship between technical service quality and performance: an empirical examination of banks in Jordan

International Journal of Services, Economics and Management

Volumn 1, Issue 3, 2009, Pages 209-232

  Akroush, Mamoun N ^a  

^a GERMAN JORDANIAN UNIVERSITY   (Jordan)

Author keywords

bank performance; Jordan; mediating variables; service quality; service quality implementation; technical quality

Indexed keywords

EID: 84864690223     PISSN: 17530822     EISSN: 17530830     Source Type: Journal    
DOI: 10.1504/IJSEM.2009.022964     Document Type: Article

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