Exploring the mediation effect of service quality implementation on the relationship between service quality and performance in the banking industry in Jordan

Global Business and Economics Review

Volumn 10, Issue 1, 2008, Pages 98-122

  Akroush, Mamoun N ^a  

^a Arab Academy for Banking and Financial Sciences Jordan   (Jordan)

Author keywords

Banks; Business performance; Functional quality; Jordan; Mediating variables; Service quality implementation

Indexed keywords

EID: 39149087000     PISSN: 10974954     EISSN: 17451329     Source Type: Journal    
DOI: 10.1504/GBER.2008.016830     Document Type: Article

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