Measuring service experience: Applying the satisfaction with travel scale in public transport

Journal of Retailing and Consumer Services

Volumn 19, Issue 4, 2012, Pages 413-418

  Olsson, Lars E ^a   Friman, Margareta ^a   Pareigis, Jörg ^a   Edvardsson, Bo ^a  

^a KARLSTAD UNIVERSITY   (Sweden)

Author keywords

Public transport; Satisfaction with travel scale; Scale validation; Service experience

Indexed keywords

PUBLIC TRANSPORT; STRESS; TRAVEL BEHAVIOR;

EID: 84861789237     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2012.04.002     Document Type: Article

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