Frequency of negative critical incidents and satisfaction with public transport services. II

Journal of Retailing and Consumer Services

Volumn 8, Issue 2, 2001, Pages 105-114

  Friman, Margareta ^a   Gärling, Tommy ^b  

^a KARLSTAD UNIVERSITY   (Sweden)

^b UNIVERSITY OF GOTHENBURG   (Sweden)

Author keywords

Critical incidents; Public transport service; Satisfaction

Indexed keywords

METHODOLOGY; PUBLIC TRANSPORT; QUESTIONNAIRE SURVEY;

EID: 0035176269     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0969-6989(00)00004-7     Document Type: Article

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