Predicting nurses' well-being from job demands and resources: A cross-sectional study of emotional labour

Journal of Nursing Management

Volumn 20, Issue 4, 2012, Pages 502-511

  Chou, Huei Yin ^a   Hecker, Rob ^b   Martin, Angela ^b  

^a MEIHO UNIVERSITY   (Taiwan)

^b UNIVERSITY OF TASMANIA   (Australia)

Author keywords

Emotional labour; Job demands; Resources; Well being

Indexed keywords

ADULT; ARTICLE; BURNOUT; CROSS-SECTIONAL STUDY; EMOTION; FEMALE; HEALTH CARE PLANNING; HEALTH PERSONNEL ATTITUDE; HUMAN; JOB SATISFACTION; MALE; NURSING METHODOLOGY RESEARCH; NURSING STAFF; PSYCHOLOGICAL ASPECT; QUESTIONNAIRE; TAIWAN; TEACHING HOSPITAL; WORKLOAD;

ADULT; ATTITUDE OF HEALTH PERSONNEL; BURNOUT, PROFESSIONAL; CROSS-SECTIONAL STUDIES; EMOTIONS; FEMALE; HEALTH RESOURCES; HOSPITALS, TEACHING; HUMANS; JOB SATISFACTION; MALE; NURSING METHODOLOGY RESEARCH; NURSING STAFF, HOSPITAL; QUESTIONNAIRES; TAIWAN; WORKLOAD;

EID: 84861226029     PISSN: 09660429     EISSN: 1365263X     Source Type: Journal    
DOI: 10.1111/j.1365-2834.2011.01305.x     Document Type: Article

References (58)

1. Allen D.G., Shore L.M. & Griffeth R.W. (2003) The role of perceived organizational support and supportive human resource practices in the turnover process. Journal of Management 29, 99-118.
2. Anderson J.C. & Gerbing D.W. (1988) Structural equation modeling in practice: a review and recommended two-step approach. Psychological Bulletin 103, 411-423.
3. Bakker A.B. & Demerouti E. (2007) The job demands-resources model: state of the art. Journal of Managerial Psychology 22, 309-328.
4. Bakker A.B. & Heuven E. (2006) Emotional dissonance, burnout, and in-role performance among nurses and police officers. International Journal of Stress Management 13, 423-440.
5. Bakker A.B., Demerouti E., Hakanen J.J. & Xanthopoulou D. (2007) Job resources boost work engagement, particularly when job demands are high. Journal of Educational Pshcyology 99, 274-284.
6. Bentler P.M. (1980) Multivariate analysis with latent variables: causal modeling. Annual Review of Psychology 31, 419-456.
7. Bentler P.M. (1988) Theory and Implementation of EQS: A Structural Equations Program. BMDP Statistical Software, Los Angeles, CA.
8. Bentler P.M. & Bonett D.G. (1980) Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin 88, 588-606.
9. Bhave D.P. & Glomb T.M. (2009) Emotional labour demands, wages and gender: a within-person, between-jobs study. Journal of Occupational and Organizational Psychology 82, 683-707.
10. Brotheridge C.M. & Grandey A.A. (2002) Emotional labor and burnout: comparing two perspectives of "people work". Journal of Vocational Behavior 60, 17-39.
11. Brotheridge C.M. & Lee R.T. (2003) Development and validation of the emotional labour scale. Journal of Occupational and Organizational Psychology 76, 365-379.
12. Browne M.W. & Cudeck R. (1993) Alternative Ways of Assessing Model Fit. Sage, Newbury Park, CA.
13. Burke R.J. (2003) Nursing staff attitudes following restructuring: the role of perceived organizational support, restructuring processes and stressors. The International Journal of Sociology and Social Policy 23, 129.
14. Cordes C.L. & Dougherty T.W. (1993) A review and integration of research on job burnout. Academy of Management Review 18, 621-656.
15. Cortese C.G., Colombo L. & Ghislieri C. (2010) Determinants of nurses' job satisfaction: the role of work-family conflict, job demand, emotional charge and social support. Journal of Nursing Management 18, 35-43.
16. Cropanzano R., Howes J.C., Grandey A.A. & Toth P. (1997) The relationship of organizational politics and support to work behaviors, attitudes, and stress. Journal of Organizational Behavior 18, 159-180.
17. Cropanzano R., Rupp D.E. & Byrne Z.S. (2003) The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. Journal of Applied Psychology 88, 160.
18. Cropanzano R., Weiss H.M. & Elias S.M. (eds) (2004). The Impact of Display Rules and Emotional Labor on Psychological Well-being at Work. Elsevier, Amsterdam.
19. Diefendorff J.M. & Richard E.M. (2003) Antecedents and consequences of emotional display rule perceptions. Journal of Applied Psychology 88, 284-294.
20. Diefendorff J.M., Croyle M.H. & Gosserand R.H. (2005) The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior 66, 339-357.
21. Eisenberger R., Huntington R., Hutchison S. & Sowa D. (1986) Perceived organizational support. Journal of Applied Psychology 71, 500-507.
22. Eisenberger R., Cummings J., Armeli S. & Lynch P. (1997) Perceived organizational support, discretionary treatment, and job satisfaction. Journal of Applied Psychology 82, 812-820.
23. Fiksenbaum L., Marjanovic Z., Greenglass E.R. & Coffey S. (2006) Emotional exhaustion and state anger in nurses who worked during the SARS outbreak: the role of perceived threat and organizational support. Canadian Journal of Community Mental Health 25, 89-103.
24. Fornell C. & Larcker D.F. (1981) Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18, 39-50.
25. Gosserand R.H. & Diefendorff J.M. (2005) Emotional display rules and emotional labor: the moderating role of commitment. Journal of Applied Psychology 90, 1256-1264.
26. Grandey A.A. (2000) Emotion regulation in the workplace: a new way to conceptualize emotional labor. Journal of Occupational Health Psychology 5, 95-110.
27. Grandey A.A. (2003) When "the show must go on": surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal 46, 86-96.
28. Grandey A.A., Tam A. & Brauburger A. (2002) Affective states and traits in the workplace: diary and survey data from young workers. Motivation and Emotion 26, 31-55.
29. Grandey A.A., Dickter D.N. & Sin H.P. (2004) The customer is not always right: customer aggression and emotion regulation of service employees. Journal of Organizational Behavior 25, 397-418.
30. Hair J.F., Anderson R.E., Tatham R.L. & Black W.C. (1998) Multivariate Data Analysis. Prentice Hall International, Upper Saddle River, NJ.
31. Harris S.G. & Mossholder K.W. (1996) The affective implications of perceived congruence with culture dimensions during organizational transformation. Journal of Management 22, 527-547.
32. Hochschild A.R. (1983) The Managed Heart: Commercialization of Human Feeling. University of California Press, Berkeley, CA.
33. Hochwarter W.A., Witt L.A., Treadway D.C. & Ferris G.R. (2006) The interaction of social skill and organizational support on job performance. Journal of Applied Psychology 91, 482-489.
34. Joreskog K.G. & Sorbom D. (2004) LISREL 8.8 for Windows. Scientific Software International, Lincolnwood, IL.
35. Kelloway E.K. (1998) Using Lisrel for Structural Equation Modeling. Sage Publication Inc., London.
36. Kline R.B. (2005) Principles and Practice of Structural Equation Modeling. The Guilford Press, New York, NY.
37. Kruml S.M. & Geddes D. (2000) Catching fire without burning out: is there an ideal way to perform emotion labor? In Emotions in the Workplace (N.M. Ashkanasy, C.E. Hartel & W.J. Zerbe eds), pp. 177-188. Greenwood, Westport, CT.
38. Kwak C., Chung B.Y., Xuc Y. & Eun-Jung C. (2010) Relationship of job satisfaction with perceived organizational support and quality of care among South Korean nurses: a questionnaire survey. International Journal of Nursing Studies 47, 1292-1298.
39. Laschinger H.K.S., Purdy N., Cho J. & Almost J. (2006) Antecedents and consequences of nurse managers' perceptions of organizational support. Nursing Economics 24, 20-29.
40. Lee R.T. & Ashforth B.E. (1996) A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology 81, 123-133.
41. Lynch P.D., Eisenberger R. & Armeli S. (1999) Perceived organizational support: inferior versus superior performance by wary employees. Journal of Applied Psychology 84, 467-483.
42. Mallinckrodt B. & Wang C.C. (2004) Quantitative methods for verifying semantic equivalence of translated research instruments: a Chinese version of the experiences in close relationships scale. Journal of Counseling Psychology 51, 368-379.
43. Martínez-Iñigo D., Totterdell P., Alcover C.M. & Holman D. (2007) Emotional labour and emotional exhaustion: interpersonal and intrapersonal mechanisms. Work and Stress 21, 31-47.
44. Maslach C. & Jackson S.E. (1981) The measurement of experienced burnout. Journal of Occupational Behavior 2, 99-113.
45. Mikolajczak M., Menil C. & Luminet O. (2007) Explaining the protective effect of trait emotional intelligence regarding occupational stress: exploration of emotional labour processes. Journal of Research in Personality 41, 1107-1117.
46. Montgomery A.J., Panagopolou E., de Wildt M. & Meenks E. (2006) Work-family interference, emotional labor and burnout. Journal of Managerial Psychology 21, 36-51.
47. Penz K., Stewart N.J., D'arcy C. & Morgan D. (2008) Predictors of job satisfaction for rural acute care registered nurses in Canada. Western Journal of Nursing Research 30, 785-800.
48. Rhoades L. & Eisenberger R. (2002) Perceived organizational support: a review of the literature. Journal of Applied Psychology 87, 698-714.
49. Rose J. & Glass N. (2010) An australian investigation of emotional work, emotinal well-being and professional practice: an emancipatory inquiry. Journal of Clinical Nursing 19, 1405-1414.
50. Sekaran U. (2003) Research Methods for Business: A Skill-building Approach. Wiley, New York, NY.
51. Spector P.E. (1997) Job Satisfaction: Application, Assessment, Causes and Consequences. Sage, Thousand Oaks, CA.
52. Stamper C.L. & Johlke M.C. (2003) The impact of perceived organizational support on the relationship between boundary spanner role stress and work outcomes. Journal of Management 29, 569-588.
53. Totterdell P. & Holman D. (2003) Emotion regulation in customer service roles: testing a model of emotional labor. Journal of Occupational Health Psychology 8, 55-73.
54. Utriainen K. & Kyngas H. (2009) Hospital nurses' job satisfaction: a literature review. Journal of Nursing Management 17, 1002-1010.
55. Van Dijk P.A. & Brown A.K. (2006) Emotional labour and negative job outcomes: an evaluation of the mediating role of emotional dissonance. Journal of Mangement and Organization 12, 101-115.
56. Yang F.H. & Chang C.C. (2008) Emotional labour, job satisfaction and organizational commitment amongst clinical nurses: a questionnaire survey. International Journal of Nursing Studies 45, 879-887.
57. Zapf D., Seifert C., Schmutte B., Mertini H. & Holz M. (2001) Emotion work and job stressors and their effects on burnout. Psychology and Health 16, 527-545.
58. Zhang Q. & Zhu W. (2008) Exploring emotion in teaching: emotional labor, burnout, and satisfaction in Chinese higher education. Communication Education 57, 105-122.