Collaborating across cultures: Cultural metacognition and affect-based trust in creative collaboration

Organizational Behavior and Human Decision Processes

Volumn 118, Issue 2, 2012, Pages 116-131

  Chua, Roy Y J ^a   Morris, Michael W ^b   Mor, Shira ^b  

^a HARVARD BUSINESS SCHOOL   (United States)

^b The Sanford C Bernstein Co Center for Leadership and Ethics   (United States)

Author keywords

Creativity; Culture; Intercultural relations; Metacognition; Trust

Indexed keywords

EID: 84861004303     PISSN: 07495978     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.obhdp.2012.03.009     Document Type: Article

References (113)

1. Albrecht T.L., Hall B.J. Facilitating talk about new ideas: The role of personal relationships in organizational innovation. Communication Monographs 1991, 58:273-288.
2. Handbook of cultural intelligence: Theory, measurement, and applications 2008, M.E. Sharpe, Armonk, NY. S. Ang, L. Van Dyne (Eds.).
3. Ang S., Van Dyne L., Koh C., Ng K.Y., Templer K.J., Tay C., et al. Cultural intelligence: Its measurement and effects on cultural adaptation and task performance. Management and Organization Review 2007, 3(3):335-371.
4. Ang S., Van Dyne L., Tan M.L. Cultural intelligence. The Cambridge Handbook on Intelligence 2011, 582-602. Cambridge University Press, New York. R.J. Sternberg, S.B. Kaufman (Eds.).
5. Argyle M. The nature of rapport. Psychological Inquiry 1990, 1:297-300.
6. Baron R.M., Kenny D.A. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology 1986, 51:1173-1182.
7. Barrick M.R., Stewart G.L., Neubert M.J., Mount M.K. Relating member ability and personality to work-team processes and team effectiveness. Journal of Applied Psychology 1998, 83(3):377-391.
8. Bernieri F. Coordinated movement and rapport in teacher-student interactions. Journal of Nonverbal Behavior 1988, 12(2):120-138.
9. Bernieri F.J., Gillis J.S. The judgment of rapport: A cross-cultural comparison between Americans and Greeks. Journal of Nonverbal Behavior 1995, 19:115-130.
10. Blau P.M. Inequality and composition: A primitive theory of social structure 1977, Free Press, New York.
11. Brannick M.T., Salas E., Prince C. Team performance assessment and measurement: Theory, methods, and applications 1997, Psychology Press.
12. Branzei O., Vertinsky I., Camp R.D. Culture-contingent signs of trust in emergent relationships. Organizational Behavior and Human Decision Processes 2007, 104(1):61-82.
13. Bullock J.G., Green D.P., Ha S.E. Yes, but what's the mechanism? (Don't expect an easy answer). Journal of Personality and Social Psychology 2010, 98(4):550-558.
14. Burt R.S. Structural holes and good ideas. The American Journal of Sociology 2004, 110(2):349-399.
15. Butler J.K. Towards understanding and measuring conditions of trust: Evolution of a condition of trust inventory. Journal of Management 1991, 17:643-663.
16. Caligiuri P.M. The Big Five personality characteristics as predictors of expatriate's desire to terminate the assignment and supervisor-rated performance. Personnel Psychology 2000, 53(1):67-88.
17. Cheng C.Y., Sanchez-Burks J., Lee F. Connecting the dots within: Creative performance and identity integration. Psychological Science 2008, 19(11):1177-1183.
18. Chua R.Y.J., Ingram P., Morris M.W. From the head and the heart: Locating cognition- and affect-based trust in managers' professional networks. Academy of Management Journal 2008, 51(3):436-452.
19. Chua R.Y.J., Morris M.W., Ingram P. Embeddedness and new idea discussion in professional networks: The mediating role of affect-based trust. Journal of Creative Behavior 2010, 44(2):85-104.
20. Cook J., Wall T. New work attitude measures of trust, organizational commitment and personal need nonfulfilment. Journal of Occupational Psychology 1980, 53:39-52.
21. Cronin M.A., Weingart L.R. Representational gaps, information processing, and conflict in functionally diverse teams. Academy of Management Review 2007, 32(3):761-773.
22. Crotty, S., & Brett, J. (2009). Fusing creativity: Cultural metacognition and teamwork in multicultural teams (working paper series no. 09-05). Dubai School of Government.
23. De Dreu C.K.W. Human creativity: Reflections on the role of culture. Management and Organization Review 2010, 6(3):437-446.
24. Diehl M., Stroebe W. Productivity loss in brainstorming groups: Toward the solution of a riddle. Journal of Personality and Social Psychology 1987, 53(3):497-509.
25. Diehl M., Stroebe W. Productivity loss in idea-generating groups: Tracking down the blocking effect. Journal of Personality and Social Psychology 1991, 61(3):392-403.
26. Drolet A.L., Morris M.W. Rapport in conflict resolution: Accounting for how face-to-face contact fosters mutual cooperation in mixed-motive conflicts. Journal of Experimental Social Psychology 2000, 36:26-50.
27. Earley P.C., Ang S. Cultural intelligence: Individual interactions across cultures 2003, Stanford University Press.
28. Earley P.C., Ang S., Tan J.S. CQ: Developing cultural intelligence at work 2006, Stanford University Press.
29. Earley P.C., Peterson R.S. The elusive cultural chameleon: Cultural intelligence as a new approach to intercultural training for the global manager. Academy of Management Learning & Education 2004, 3(1):100-115.
30. Edwards J.R., Lambert L.S. Methods for integrating moderation and mediation: A general analytical framework using moderated path analysis. Psychological Methods 2007, 12:1-22.
31. Ferrin D.L., Dirks K.T., Shah P.P. Direct and indirect effects of third-party relationships on interpersonal trust. Journal of Applied Psychology 2006, 91:870-883.
32. Gelfand M., Erez M., Aycan Z. Cross-cultural organizational behavior. Annual Review of Psychology 2007, 58:479-514.
33. George J.M. Creativity in organizations. Academy of Management Annals 2007, 1(1):439-477.
34. Gertsen M.C., Søderberg A. Intercultural collaboration stories. On narrative inquiry and analysis as tools for research in international business. Journal of International Business Studies 2011, 42(6):787-804.
35. Giambatista R.C., Bhappu A.D. Diversity's harvest: Interactions of diversity sources and communication technology on creative group performance. Organizational Behavior and Human Decision Processes 2010, 111(2):116-126.
36. Gillis J.S., Bernieri F.J., Wooten E. The effects of stimulus medium and feedback on the judgment of rapport. Organizational Behavior and Human Decision Processes 1995, 63:33-45.
37. Goncalo J.A., Staw B.M. Individualism-Collectivism and group creativity. Organizational Behavior and Human Decision Processes 2006, 100(1):96-109.
38. Granovetter M. The strength of weak ties. American Journal of Sociology 1973, 78:1360-1380.
39. Hackman R. Groups that work (and those that don't): Creating conditions for effective teamwork 1990, Jossey-Bass, San Francisco, CA.
40. Hackman R., Wageman R. A theory of team coaching. Academy of Management Review 2005, 30(2):269-287.
41. Hagel J., Brown J.S. The only sustainable edge: Why business strategy depends on productive friction and dynamic specialization 2005, Harvard Business Press, Boston.
42. Hargadon A.B., Bechky B.A. When collections of creatives become creative collectives: A field study of problem solving at work. Organization Science 2006, 17(4):484-500.
43. Hausman J., Hall B.H., Griliches Z. Econometric-models for count data with an application to the patents-R and D relationship. Econometrica 1984, 52:909-938.
44. Hechanova R., Beehr T.A., Christiansen N.D. Antecedents and consequences of employees' adjustment to overseas assignment: A meta-analytic review. Applied Psychology: An International Review 2003, 52(2):213-236.
45. Hennessey B.A., Amabile T.M. Creativity. Annual Review of Psychology 2010, 61:569-598.
46. Hoffman D., Griffin M., Gavin M. The application of hierarchical linear modeling to organizational research. Multilevel theory, research, and methods in organizations 2000, 467-511. Jossey Bass, San Francisco. K. Klein, S. Kozlowski (Eds.).
47. Imai L., Gelfand M.J. The culturally intelligent negotiator: The impact of cultural intelligence on negotiation sequences and outcomes. Organizational Behavior and Human Decision Processes 2010, 112:83-98.
48. Irani, L., & Dourish, P. (2009). Postcolonial interculturality. International workshop on intercultural collaboration, February, Stanford, CA.
49. Jiang C., Chua R.Y.J., Kotabe M., Murray J. Effects of cultural ethnicity, firm size, and firm age on senior executives' trust in their overseas business partners: Evidence from China. Journal of International Business Studies 2011, 42(9):1150-1173.
50. Johnson J.L., Cullen J.B., Sakano T., Takenouchi H. Setting the stage for trust and strategic integration in Japanese-US cooperative alliances. Journal of International Business Studies 1996, 27(5):981-1004.
51. Johnson J.P., Lenartowicz T., Apud S. Cross-cultural competence in international business: Toward a definition and a model. Journal of International Business Studies 2006, 37(4):525-543.
52. Kagan H., Cohen J. Cultural adjustment of international students. Psychological Science 1990, 1(2):133-137.
53. Kenny D.A. The design and analysis of social-interaction research. Annual Review of Psychology 1996, 47:59-86.
54. Kerns J.G., Cohen J.D., MacDonald A.W., Cho R.Y., Stenger V.A., Carter C.S. Anterior cingulate conflict monitoring and adjustments in control. Science 2004, 303:1023-1026.
55. Klafehn J., Banerjee P., Chiu C.-Y. Navigating cultures: The role of metacognitive cultural intelligence. Handbook of cultural intelligence: Theory, measurement, and applications 2008, 318-331. M.E. Sharpe, New York. S. Ang, L. Van Dyne (Eds.).
56. Klein K.J., Dansereau F., Hall R.J. Levels issues in theory development, data collection, and analysis. Academy of Management Review 1994, 19:195-229.
57. Kruger J., Dunning D. Unskilled and unaware of it: How difficulties in recognizing one's own incompetence lead to inflated self-assessments. Journal of Personality and Social Psychology 1999, 77(6):1121-1134.
58. LaBahn D.W., Harich K.R. Sensitivity to national business culture: Effects on U S-Mexican channel relationship performance. Journal of International Marketing 1997, 5(4):29-51.
59. Langer E. Mindfulness 1989, Da Capo Books, Reading, MA.
60. Leonard D.A., Swap W.C. When sparks fly: Igniting creativity in groups 1999, Harvard Business School Press, Boston.
61. Leung A.K., Maddux W.W., Galinsky A.D., Chiu C.Y. Multicultural experience enhances creativity? The when and how. American Psychologist 2008, 63(6):169-181.
62. Lewis J.D., Weigert A. Trust as a social reality. Social Forces 1985, 63:967-985.
63. Lieberman M.D. Reflective and reflexive judgment processes: A social cognitive neuroscience approach. Social judgments: Explicit and implicit processes 2003, 44-67. Cambridge University Press, New York. J.P. Forgas, W. Williams, K.R. von Hippel (Eds.).
64. Liu L.A., Chua C.H., Stahl G.K. Quality of communication experience: Definition, measurement, and implications for intercultural negotiations. Journal of Applied Psychology 2010, 95(3):469-487.
65. Luhmann N. Trust and power 1979, Wiley, Chichester.
66. Mackie D.M., Hamilton D.L. Affect, cognition and stereotyping: Interactive processes in group perception 1993, Academic Press, San Diego.
67. Maddux M.W., Galinsky A.D. Cultural borders and mental barriers: The relationship between living abroad and creativity. Journal of Personality and Social Psychology 2009, 96(5):1047-1061.
68. Marsden P.V. Network data and measurement. Annual review of sociology 1990, 435-463. Annual Reviews, Palo Alto, CA. 16th ed. W.R. Scott, J. Blake (Eds.).
69. McAllister D.J. Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal 1995, 38:24-59.
70. Mendenhall M., Oddou G. The dimensions of expatriate acculturation: A review. Academy of Management Review 1985, 10:39-48.
71. Mislin A., Campagna R., Bottom W.P. After the deal: Talk, trust building, and the implementation of negotiated agreements. Organizational Behavior and Human Decision Processes 2011, 115:55-68.
72. Mok A., Morris M.W. Asian-Americans' creative styles in Asian and American situations: Assimilative and contrastive responses as a function of bicultural identity integration. Management and Organization Review 2010, 6(3):371-390.
73. Moore D.A., Kurtzberg T.R., Thompson L., Morris M.W. The long and short routes to success in electronically-mediated negotiations: Group affiliations and good vibrations. Organizational Behavior and Human Decision Processes 1999, 77(1):22-43.
74. Moreland R.L., Argote L., Krishnan R. Socially shared cognition at work: Transactive memory and group performance. What's so social about social cognition? Social cognition research in small groups 1996, 57-84. Sage, Thousand Oaks, CA. J.L. Nye, A.M. Brower (Eds.).
75. Moreland R.L., Myaskovsky L. Exploring the performance benefits of group training: Transactive memory or improved communication?. Organizational Behavior and Human Decision Processes 2000, 82(1):117-133.
76. Morris, M. W. (2011). Review of the book Organizational Trust: A Cultural Perspective, by M. N. Saunders, D. Skinner, G. Dietz, N. Gillespie, and R. J. Lewicki, eds. Administrative Science Quarterly, 56(1), 127-132.
77. Morris M.W., Leung K. Creativity east and west: Perspectives and parallels. Management and Organization Review 2010, 6(3):313-327.
78. Morris, W. M., & Mor, S. (2012). Testosterone and working with ingroups versus outgroups. Unpublished manuscript, Columbia Business School.
79. Ng K., Van Dyne L., Ang S. From experience to experiential learning: Cultural intelligence as a learning capability for global leader development. Academy of Management Learning & Education 2009, 8(4):511-526.
80. Nonaka I. A dynamic theory of organizational knowledge creation. Organization Science 1994, 5:14-37.
81. Overbeck J.R., Neale M.A., Govan I feel therefore you act: Intrapersonal and interpersonal effects of emotion on negotiation as a function of social power. Organizational Behavior and Human Decision Processes 2010, 112(2):126-139.
82. Palthe J. The relative importance of antecedents to cross-cultural adjustment: Implications for managing a global workforce. International Journal of Intercultural Relations 2004, 28:37-59.
83. Perry-Smith J.E. Social yet creative: The role of social relationships in facilitating individual creativity. Academy of Management Journal 2006, 49:85-101.
84. Peters K., Kashima Y. From social talk to social action: Shaping the social triad with emotion sharing. Journal of Personality and Social Psychology 2007, 93(5):780-797.
85. Podsakoff P.M., MacKenzie S.B., Lee J.Y., Podsakoff N.P. Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology 2003, 88(5):879-903.
86. Preacher K.J., Hayes A.F. SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behaviors Research Methods, Instruments, and Computers 2004, 36:717-731.
87. Preacher K.J., Rucker D.D., Hayes A.F. Assessing moderated mediation hypotheses: Theory, methods, and prescriptions. Multivariate Behavioral Research 2007, 42:185-227.
88. Pullin P. Small talk, rapport, and international communicative competence. Journal of Business Communication 2010, 47(4):455-476.
89. Rempel J.K., Holmes J.G., Zanna M.D. Trust in close relationships. Journal of Personality and Social Psychology 1985, 49:95-112.
90. Rockstuhl T., Ng K. The effects of cultural intelligence on interpersonal trust in multicultural teams. Handbook of cultural intelligence: Theory, measurement, and applications 2008, 206-220. M.E. Sharpe, Armonk, NY. S. Ang, L. Van Dyne (Eds.).
91. Rubenson D.L., Runco M.A. The psychoeconomic view of creative work in groups and organizations. Creativity and Innovation Management 1995, 4(4):232-241.
92. Shapiro J.M., Ozanne J.L., Saatcioglu B. An interpretive examination of the development of cultural sensitivity in international business. Journal of International Business Studies 2008, 39:71-87.
93. Shrout P.E., Bolger N. Mediation in experimental and non-experimental studies: New procedures and recommendations. Psychological Methods 2002, 7:422-445.
94. Spencer J.S., Zanna M.P., Fong G.T. Establishing a causal chain: Why experiments are often more effective than meditational analyses in examining psychological processes. Journal of Personality and Social Psychology 2005, 89(6):845-851.
95. Stafford L., Burggraf C., Sharkey W. Conversational memory: The effects of time, recall, mode, and memory expectancies on remembrances of natural conversations. Human Communicative Research 1987, 14:203-229.
96. Stephan C.W., Helms M.M., Haynes P.J. Inter-cultural anxiety: Implications for improving expatriate selection for Japan. Cross Cultural Management: An International Journal 1995, 2(1):25-32.
97. Stephan W.G., Stephan C.W. Intergroup anxiety. Journal of Social Issues 1985, 41(3):157-175.
98. Stephan W.G., Stephan C.W., Wenzel B., Cornelius J. Intergroup interaction and self-disclosure. Journal of Applied Social Psychology 1991, 21(16):1370-1378.
99. Sutton R.I., Hargadon A.B. Brainstorming groups in context: Effectiveness in a product design firm. Administrative Science Quarterly 1996, 41:685-718.
100. Swann W.B.J., Kwan V.S.Y., Polzer J.T., Milton L.P. Fostering group identification and creativity in diverse groups: The role of individuation and self-verification. Personality and Social Psychology Bulletin 2003, 29:1396-1406.
101. Taggar S. Individual creativity and group ability to utilize individual creative resources: A multilevel model. Academy of Management Journal 2002, 45:315-330.
102. Takeuchi R., Wang M., Marinova S.V. Antecedents and consequences of psychological workplace strain during expatriation: A cross-sectional and longitudinal investigation. Personnel Psychology 2005, 58(4):925-948.
103. Thomas D.C. Domain and development of cultural intelligence: The importance of mindfulness. Group & Organization Management 2006, 31:78-99.
104. Thomas D.C. Cultural intelligence and all that jazz: A cognitive revolution in international management research. Advances in International Management 2010, 23:169-187.
105. Thomas W.B., Bonieci K.A., Vescio T.K., Biernat M., Brown L.M. Intergroup anxiety: A person×situation approach. Personality and Social Psychology Bulletin 1996, 22(11):1177-1188.
106. Thomas D.C., Stahl G., Ravlin E.C., Poelmans S., Pekerti A., Maznevski M., et al. Cultural intelligence: Domain and assessment. International Journal of Cross-Cultural Management 2008, 8:123-143.
107. Tickle-Degnen L., Rosenthal R. The nature of rapport and its nonverbal correlates. Psychological Inquiry 1990, 1:285-293.
108. Umphress E.E., Labianca G., Brass D.J., Kass E., Scholten L. The role of instrumental and expressive social ties in employees' perceptions of organizational justice. Organization Science 2003, 14:738-753.
109. Van Dyne L., Ang S., Ng K.Y., Rockstuhl T., Tan M.L., Koh C. Subdimensions of the four factor model of cultural intelligence: Expanding the conceptualization and measurement of cultural intelligence (CQ). Social and Personality Psychology Compass 2011.
110. Van Dyne, L., Ang, S., Ng, K. Y., & Koh, S. K. (2008). Cultural intelligence and international executive potential. In 23rd Annual conference of the society of industrial and organizational psychology.
111. Wanous J.P., Reichers A.E., Hudy M.J. Overall job satisfaction: How good are single-item measures?. Journal of Applied Psychology 1997, 82:247-252.
112. Winn W., Snyder D. Cognitive perspectives in psychology. Handbook for research for educational communications and technology 1996, 112-142. Simon & Schuster Macmillan, New York. D.H. Jonassen (Ed.).
113. Zucker L.G. Production of trust: Institutional sources of economic structure. Research in Organizational Behavior 1986, 8:53-111.