메뉴 건너뛰기




Volumn 47, Issue 4, 2010, Pages 455-476

Small talk, rapport, and international communicative competence: Lessons to learn from belf

Author keywords

English as a lingua franca; rapport; small talk; solidarity; workplace interaction

Indexed keywords


EID: 77956473156     PISSN: 00219436     EISSN: 15524582     Source Type: Journal    
DOI: 10.1177/0021943610377307     Document Type: Article
Times cited : (88)

References (55)
  • 1
    • 0004283029 scopus 로고
    • Cambridge, England: Cambridge University Press
    • Brown, G., & Yule, G. (1983). Discourse analysis. Cambridge, England: Cambridge University Press.
    • (1983) Discourse Analysis
    • Brown, G.1    Yule, G.2
  • 2
    • 0042228158 scopus 로고
    • Politeness: Some universals in language usage
    • (Original work published 1978 as Universals in language usage: Politeness phenomena. In J. Goody (Ed.),), Cambridge, England: Cambridge University Press
    • Brown, P., & Levinson, S. (1987). Politeness: Some universals in language usage. Cambridge, England: Cambridge University Press. (Original work published 1978 as Universals in language usage: Politeness phenomena. In J. Goody (Ed.), Questions and politeness: Strategies in social interaction (pp. 56-289)).
    • (1987) Questions and Politeness: Strategies in Social Interaction , pp. 56-289
    • Brown, P.1    Levinson, S.2
  • 4
    • 32144445583 scopus 로고    scopus 로고
    • The sociolinguistic basis of managing rapport when overcoming buying objections
    • Campbell, K., & Davis, L. (2006). The sociolinguistic basis of managing rapport when overcoming buying objections. Journal of Business Communication, 43, 43-66.
    • (2006) Journal of Business Communication , vol.43 , pp. 43-66
    • Campbell, K.1    Davis, L.2
  • 7
    • 34250195387 scopus 로고    scopus 로고
    • Language matters in global communication. Article based on ORA lecture
    • October 2006
    • Charles, M. (2007). Language matters in global communication. Article based on ORA lecture, October 2006. Journal of Business Communication, 44, 260-282.
    • (2007) Journal of Business Communication , vol.44 , pp. 260-282
    • Charles, M.1
  • 8
    • 77956489762 scopus 로고    scopus 로고
    • Lingua franca in global business
    • (March). Paper presented at the ELF Forum: The First International Conference of English as a Lingua Franca, University of Helsinki, Finland
    • Charles, M. (2008, March). Lingua franca in global business. Paper presented at the ELF Forum: The First International Conference of English as a Lingua Franca, University of Helsinki, Finland.
    • (2008)
    • Charles, M.1
  • 9
    • 33750729646 scopus 로고    scopus 로고
    • Talk in a play frame: More on laughter and intimacy
    • Coates, J. (2007). Talk in a play frame: More on laughter and intimacy. Journal of Pragmatics, 39, 29-49.
    • (2007) Journal of Pragmatics , vol.39 , pp. 29-49
    • Coates, J.1
  • 10
    • 85044894209 scopus 로고    scopus 로고
    • Efficiency in ELF communication: From pragmatic motives to lexico-grammatical innovation
    • Cogo, A., & Dewey, M. (2006). Efficiency in ELF communication: From pragmatic motives to lexico-grammatical innovation. Nordic Journal of English Studies, 5(2), 59-93.
    • (2006) Nordic Journal of English Studies , vol.5 , Issue.2 , pp. 59-93
    • Cogo, A.1    Dewey, M.2
  • 11
    • 0004147456 scopus 로고    scopus 로고
    • Coupland, J. (Ed)., Harlow, England: Pearson Education
    • Coupland, J. (Ed). (2000). Small talk. Harlow, England: Pearson Education.
    • (2000) Small Talk
  • 12
    • 1642280656 scopus 로고    scopus 로고
    • Oral communication: The workplace needs and uses of business graduate employees
    • Crossling, G., & Ward, I. (2002). Oral communication: The workplace needs and uses of business graduate employees. English for Specific Purposes, 21, 41-57.
    • (2002) English for Specific Purposes , vol.21 , pp. 41-57
    • Crossling, G.1    Ward, I.2
  • 13
    • 33646568558 scopus 로고    scopus 로고
    • Transcribing oral discourse
    • Dressler, R., & Kreuz, R. (2000). Transcribing oral discourse. Discourse Processes, 29, 25-36.
    • (2000) Discourse Processes , vol.29 , pp. 25-36
    • Dressler, R.1    Kreuz, R.2
  • 14
    • 0030213265 scopus 로고    scopus 로고
    • The discursive accomplishment of normality: On lingua franca English and conversation analysis
    • Firth, A. (1996). The discursive accomplishment of normality: On lingua franca English and conversation analysis. Journal of Pragmatics, 26, 237-259.
    • (1996) Journal of Pragmatics , vol.26 , pp. 237-259
    • Firth, A.1
  • 15
    • 77956495127 scopus 로고    scopus 로고
    • The lingua franca factor
    • (March). Paper presented at the ELF Forum: The First International Conference on English as a Lingua Franca, University of Helsinki, Finland
    • Firth, A. (2008, March). The lingua franca factor. Paper presented at the ELF Forum: The First International Conference on English as a Lingua Franca, University of Helsinki, Finland.
    • (2008)
    • Firth, A.1
  • 18
    • 33847066904 scopus 로고    scopus 로고
    • London, England: The British Council
    • Graddol, D. (2006). English next. London, England: The British Council.
    • (2006) English Next
    • Graddol, D.1
  • 19
    • 0002667595 scopus 로고    scopus 로고
    • Customer-employee rapport in service relationships
    • Gremler, D., & Gwinner, K. (2000). Customer-employee rapport in service relationships. Journal of Services Research, 3, 82-104.
    • (2000) Journal of Services Research , vol.3 , pp. 82-104
    • Gremler, D.1    Gwinner, K.2
  • 21
    • 14744290092 scopus 로고    scopus 로고
    • Politeness and power: Making and responding to requests in institutional settings
    • Harris, S. (2003). Politeness and power: Making and responding to requests in institutional settings. Text, 23, 27-52.
    • (2003) Text , vol.23 , pp. 27-52
    • Harris, S.1
  • 23
    • 85135425616 scopus 로고    scopus 로고
    • Doing collegiality and keeping control at work: Small talk in government departments
    • In J. Coupland (Ed.), Harlow, England: Pearson Education
    • Holmes, J. (2000). Doing collegiality and keeping control at work: Small talk in government departments. In J. Coupland (Ed.), Small talk (pp. 32-61). Harlow, England: Pearson Education.
    • (2000) Small Talk , pp. 32-61
    • Holmes, J.1
  • 24
    • 28244444587 scopus 로고    scopus 로고
    • Sharing a laugh: Pragmatic aspects of humor and gender in the workplace
    • Holmes, J. (2006). Sharing a laugh: Pragmatic aspects of humor and gender in the workplace. Journal of Pragmatics, 38, 26-50.
    • (2006) Journal of Pragmatics , vol.38 , pp. 26-50
    • Holmes, J.1
  • 25
    • 3042579829 scopus 로고    scopus 로고
    • Relational practice in the workplace: Women's talk or gendered discourse?
    • Holmes, J., & Marra, M. (2004). Relational practice in the workplace: Women's talk or gendered discourse? Language in Society, 33, 377-398.
    • (2004) Language in Society , vol.33 , pp. 377-398
    • Holmes, J.1    Marra, M.2
  • 27
    • 0344395665 scopus 로고    scopus 로고
    • Renegotiating knowing, doing and identity
    • Idema, R., & Scheeres, H. (2003). Renegotiating knowing, doing and identity. Applied Linguistics, 24, 316-337.
    • (2003) Applied Linguistics , vol.24 , pp. 316-337
    • Idema, R.1    Scheeres, H.2
  • 28
    • 0001177213 scopus 로고
    • Notes on laughter in the pursuit of intimacy
    • In G. Button & J. Lee (Eds.), Clevedon, England: Multilingual Matters
    • Jefferson, G., Sacks H., & Schegloff, E. (1987). Notes on laughter in the pursuit of intimacy. In G. Button & J. Lee (Eds.), Talk and social organisation (pp. 152-205). Clevedon, England: Multilingual Matters.
    • (1987) Talk and Social Organisation , pp. 152-205
    • Jefferson, G.1    Sacks, H.2    Schegloff, E.3
  • 31
    • 84905618864 scopus 로고    scopus 로고
    • Investigating workplace discourse
    • Retrieved from, Oxford, England: Routledge 2006
    • Koester, A. (2006). Investigating workplace discourse. Oxford, England: Routledge. Kordon, K. (2006). You are very good. Establishing rapport in English as a Lingua Franca: The case of agreement tokens. Vienna English Working Papers, 15, 58-82. Retrieved from http://www.univie.ac.at/Anglistik/views06_2.pdf.
    • (2006) Vienna English Working Papers , vol.15 , pp. 58-82
    • Koester, A.1    Kordon, K.2
  • 32
    • 0003039125 scopus 로고
    • The problem of meaning in primitive languages
    • In C. Ogden & I. Richards (Eds.), London, England: Routledge & Kegan Paul
    • Malinowski, B. (1923). The problem of meaning in primitive languages. In C. Ogden & I. Richards (Eds.), The meaning of meaning (pp. 142-52). London, England: Routledge & Kegan Paul.
    • (1923) The Meaning of Meaning , pp. 142-152
    • Malinowski, B.1
  • 33
    • 34248693841 scopus 로고    scopus 로고
    • Signalling and preventing misunderstanding in English as lingua franca communication
    • Mauranen, A. (2006). Signalling and preventing misunderstanding in English as lingua franca communication. International Journal of Sociology of Language, 177, 123-150.
    • (2006) International Journal of Sociology of Language , vol.177 , pp. 123-150
    • Mauranen, A.1
  • 34
    • 85135424953 scopus 로고    scopus 로고
    • Mutually captive audiences: Small talk and the genre of close-contact service encounters
    • In J. Coupland (Ed.), Harlow, England: Pearson Education
    • McCarthy, M. (2000). Mutually captive audiences: Small talk and the genre of close-contact service encounters. In J. Coupland (Ed.), Small talk (pp. 84-109). Harlow, England: Pearson Education.
    • (2000) Small Talk , pp. 84-109
    • McCarthy, M.1
  • 35
    • 20444441849 scopus 로고    scopus 로고
    • Language stripped bare or linguistic masala? Culture in lingua franca conversation
    • In K. Knapp & C. Meierkord (Eds.), Frankfurt am Main, Germany: Peter Lang
    • Meierkord, C. (2002). Language stripped bare or linguistic masala? Culture in lingua franca conversation. In K. Knapp & C. Meierkord (Eds.), Lingua franca communication (pp. 109-133). Frankfurt am Main, Germany: Peter Lang.
    • (2002) Lingua Franca Communication , pp. 109-133
    • Meierkord, C.1
  • 36
    • 77956483353 scopus 로고    scopus 로고
    • Interpreting successful lingua franca interaction. An analysis of non-native/non-native small talk conversations in English
    • /Retrieved from
    • Meierkord, C. (2008). Interpreting successful lingua franca interaction. An analysis of non-native/non-native small talk conversations in English. Linguistik Online, 5, 1/00. Retrieved from http://www.linguistik-online.com/1_00/MEIERKOR.HTM.
    • (2008) Linguistik Online , vol.5
    • Meierkord, C.1
  • 38
    • 34248714222 scopus 로고    scopus 로고
    • Girls on tour: Politeness, small talk, and gender in managerial business meetings
    • Mullany, L. (2006). Girls on tour: Politeness, small talk, and gender in managerial business meetings. Journal of Politeness Research, 2, 55-77.
    • (2006) Journal of Politeness Research , vol.2 , pp. 55-77
    • Mullany, L.1
  • 39
    • 77956490671 scopus 로고    scopus 로고
    • Interpersonal communication and knowledge management
    • In A. Satzger. & G. Poncini (Eds.), Bern, Switzerland: Peter Lang
    • Palermo, O. (2002). Interpersonal communication and knowledge management. In A. Satzger. & G. Poncini (Eds.), International perspectives on business communication (pp. 31-44). Bern, Switzerland: Peter Lang.
    • (2002) International Perspectives on Business Communication , pp. 31-44
    • Palermo, O.1
  • 40
    • 34248715836 scopus 로고    scopus 로고
    • In and on their own terms: The habitat factor in English as a lingua franca interactions
    • Pölzl, U., & Seidlhofer, B. (2006). In and on their own terms: The habitat factor in English as a lingua franca interactions. International Journal of the Sociology of Language, 177, 151-176.
    • (2006) International Journal of the Sociology of Language , vol.177 , pp. 151-176
    • Pölzl, U.1    Seidlhofer, B.2
  • 41
    • 85055302263 scopus 로고    scopus 로고
    • Multicultural business meetings and the role of languages other than English
    • Poncini, G. (2003). Multicultural business meetings and the role of languages other than English. Journal of Intercultural Studies, 24, 17-32.
    • (2003) Journal of Intercultural Studies , vol.24 , pp. 17-32
    • Poncini, G.1
  • 43
    • 80053997647 scopus 로고    scopus 로고
    • No joke: This is serious! Power, solidarity and humour in business English as a lingua franca (BELF)
    • In A. Mauranen & E. Ranta (Eds.), Newcastle-upon-Tyne, England: Cambridge Scholars
    • Pullin Stark, P. (2009). No joke: This is serious! Power, solidarity and humour in business English as a lingua franca (BELF). In A. Mauranen & E. Ranta (Eds.), English as a lingua franca: Studies and findings (pp. 152-177). Newcastle-upon-Tyne, England: Cambridge Scholars.
    • (2009) English as a Lingua Franca: Studies and Findings , pp. 152-177
    • Pullin Stark, P.1
  • 44
    • 45549086153 scopus 로고    scopus 로고
    • Participation and performance in international business meetings
    • Rogerson-Revell, P. (2008). Participation and performance in international business meetings. English for Specific Purposes, 27, 338-360.
    • (2008) English for Specific Purposes , vol.27 , pp. 338-360
    • Rogerson-Revell, P.1
  • 46
    • 84928463434 scopus 로고
    • Topic selection in phatic communication
    • Schneider, K. (1987). Topic selection in phatic communication. Multilingua, 6, 247-256.
    • (1987) Multilingua , vol.6 , pp. 247-256
    • Schneider, K.1
  • 47
  • 48
    • 0036123564 scopus 로고    scopus 로고
    • Managing rapport in talk: Using rapport sensitive incidents to explore the motivational concerns underlying the management of relations
    • Spencer-Oatey, H. (2002). Managing rapport in talk: Using rapport sensitive incidents to explore the motivational concerns underlying the management of relations. Journal of Pragmatic, 34, 529-545.
    • (2002) Journal of Pragmatic , vol.34 , pp. 529-545
    • Spencer-Oatey, H.1
  • 49
    • 33744463460 scopus 로고    scopus 로고
    • (Im)politeness, face and perceptions of rapport: Unpacking their bases and interrelationships
    • Spencer-Oatey, H. (2005). (Im)politeness, face and perceptions of rapport: Unpacking their bases and interrelationships. Journal of Politeness Research, 1, 95-119.
    • (2005) Journal of Politeness Research , vol.1 , pp. 95-119
    • Spencer-Oatey, H.1
  • 51
    • 67650340988 scopus 로고    scopus 로고
    • The central role of communication in developing trust and its effect on employee involvement
    • Thomas, G., Zolin, R., & Hartman, J. (2009). The central role of communication in developing trust and its effect on employee involvement. Journal of Business Communication, 46, 287-310.
    • (2009) Journal of Business Communication , vol.46 , pp. 287-310
    • Thomas, G.1    Zolin, R.2    Hartman, J.3
  • 53
    • 33646520483 scopus 로고    scopus 로고
    • English as a language for internal company communications
    • In K. Knapp & C. Meierkord (Eds.), Frankfurt am Main, Germany: Peter Lang
    • Vollstedt, M. (2002). English as a language for internal company communications. In K. Knapp & C. Meierkord (Eds.), Lingua franca communication (pp. 87-107). Frankfurt am Main, Germany: Peter Lang.
    • (2002) Lingua Franca Communication , pp. 87-107
    • Vollstedt, M.1
  • 55
    • 2342540526 scopus 로고    scopus 로고
    • Communication abilities and individual achievement in organisations
    • Zorn, T., & Violanti, M. (1996). Communication abilities and individual achievement in organisations. Management Communication Quarterly, 10, 139-167.
    • (1996) Management Communication Quarterly , vol.10 , pp. 139-167
    • Zorn, T.1    Violanti, M.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.