Leveraging information technology infrastructure to facilitate a firm's customer agility and competitive activity: An empirical investigation

Journal of Management Information Systems

Volumn 28, Issue 4, 2012, Pages 231-270

  Roberts, Nicholas ^a   Grover, Varun ^b  

^a UNIVERSITY OF SOUTH CAROLINA UPSTATE   (United States)

^b CLEMSON UNIVERSITY   (United States)

Author keywords

alignment; competitive dynamics; customer agility; dynamic capability; IT infrastructure; IT value; open innovation

Indexed keywords

COMPETITIVE DYNAMICS; CUSTOMER AGILITY; DYNAMIC CAPABILITIES; IT INFRASTRUCTURES; IT VALUE; OPEN INNOVATION;

ALIGNMENT; CUSTOMER SATISFACTION; DYNAMICS; INDUSTRY; SALES; WEBSITES;

INFORMATION TECHNOLOGY;

EID: 84860696850     PISSN: 07421222     EISSN: None     Source Type: Journal    
DOI: 10.2753/MIS0742-1222280409     Document Type: Conference Paper

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