메뉴 건너뛰기




Volumn 33, Issue 4, 2009, Pages 811-826

Resolving difference score issues in information systems research

Author keywords

Difference scores; Indirect measures; IS SERVQUAL; Polynomial regression analysis

Indexed keywords

INFORMATION USE; REGRESSION ANALYSIS;

EID: 72049105056     PISSN: 02767783     EISSN: None     Source Type: Journal    
DOI: 10.2307/20650328     Document Type: Article
Times cited : (51)

References (62)
  • 1
    • 33845381111 scopus 로고    scopus 로고
    • Certainty as a moderator of feedback reactions? A test of the strength of the self-verification motive
    • DOI 10.1348/096317905X71462
    • Anseel, F., and Lievens, F. 2006. "Certainty as a Moderator of Feedback Reactions? A Test of the Strength of the SelfVerification Motive," Journal of Occupational and Organizational Psychology (79:4), December, pp. 533-551. (Pubitemid 44905961)
    • (2006) Journal of Occupational and Organizational Psychology , vol.79 , Issue.4 , pp. 533-551
    • Anseel, F.1    Lievens, F.2
  • 2
    • 0035638680 scopus 로고    scopus 로고
    • The Effects of Personality Similarity on Peer Ratings of Contextual Work Behaviors
    • Antonioni, D., and Park, H. 2001. "The Effects of Personality Similarity on Peer Ratings of Contextual Work Behaviors," Personnel Psychology (54:2), Summer, pp. 331-360. (Pubitemid 33291065)
    • (2001) Personnel Psychology , vol.54 , Issue.2 , pp. 331-360
    • Antonioni, D.1    Park, H.2
  • 3
    • 0032219953 scopus 로고    scopus 로고
    • Self-Other Agreement: Does It Really Matter?
    • Atwater, L. E., Ostroff, C., Yammarino, F. J., and Fleenor, J. W. 1998. "Self-Other Agreement: Does it Really Matter?," Personnel Psychology (51:3), Autumn, pp. 577-598. (Pubitemid 128135539)
    • (1998) Personnel Psychology , vol.51 , Issue.3 , pp. 577-598
    • Atwater, L.E.1    Ostroff, C.2    Yammarino, F.J.3    Fleenor, J.W.4
  • 4
    • 70450073082 scopus 로고
    • A short form measure of user information satisfaction: A psychometric evaluation and notes on use
    • Spring
    • Baroudi, J. J., and Orlikowski, W. J. 1988. "A Short Form Measure of User Information Satisfaction: A Psychometric Evaluation and Notes on Use," Journal of Management Information Systems (4:4), Spring, pp. 44-59.
    • (1988) Journal of Management Information Systems , vol.4 , Issue.4 , pp. 44-59
    • Baroudi, J.J.1    Orlikowski, W.J.2
  • 5
    • 4243159210 scopus 로고
    • Significance tests and goodness of fit in the analysis of covariance structures
    • November
    • Bentler, P., and Bonett, D. 1980. "Significance Tests and Goodness of Fit in the Analysis of Covariance Structures," Psychological Bulletin (88:3), November, pp. 588-606.
    • (1980) Psychological Bulletin , vol.88 , Issue.3 , pp. 588-606
    • Bentler, P.1    Bonett, D.2
  • 6
    • 0000998647 scopus 로고    scopus 로고
    • Understanding information systems continuance: An expectation- confirmation model
    • Bhattacherjee, A. 2001. "Understanding Information Systems Continuance: An Expectation-Confirmation Model," MIS Quarterly (25:3), September 351-370. (Pubitemid 33738440)
    • (2001) MIS Quarterly: Management Information Systems , vol.25 , Issue.3 , pp. 351-370
    • Bhattacherjee, A.1
  • 7
    • 18144427144 scopus 로고    scopus 로고
    • Understanding responses to multi-source feedback: The role of core self-evaluations
    • Spring
    • Bono, J. E., and Colbert, A. E. 2005. "Understanding Responses to Multi-Source Feedback: The Role of Core Self-Evaluations," Personnel Psychology (58:1), Spring, pp. 171-203.
    • (2005) Personnel Psychology , vol.58 , Issue.1 , pp. 171-203
    • Bono, J.E.1    Colbert, A.E.2
  • 9
    • 0036056886 scopus 로고    scopus 로고
    • A psychometric evaluation of the expectations, perceptions, and difference-scores generated by the IS-Adapted IS SERVQUAL Instrument
    • Spring
    • Carr, C. L. 2002. "A Psychometric Evaluation of the Expectations, Perceptions, and Difference-Scores Generated by the IS-Adapted IS SERVQUAL Instrument," Decision Sciences (33:2), Spring, pp. 281-296.
    • (2002) Decision Sciences , vol.33 , Issue.2 , pp. 281-296
    • Carr, C.L.1
  • 10
    • 34047187950 scopus 로고    scopus 로고
    • The FAIRSERV model: consumer reactions to services based on a multidimensional evaluation of service fairness
    • Winter
    • Carr, C. L. 2007. "The FAIRSERV Model: Consumer Reactions to Services Based on a Multidimensional Evaluation of Service Fairness," Decision Sciences (38:1), Winter, pp. 107-130.
    • (2007) Decision Sciences , vol.38 , Issue.1 , pp. 107-130
    • Carr, C.L.1
  • 11
    • 57849144712 scopus 로고    scopus 로고
    • Introducing the latent congruence model for assessment of similarity, agreement, and fit in organizational research
    • January
    • Cheung, G. W. 2009. "Introducing the Latent Congruence Model for Assessment of Similarity, Agreement, and Fit in Organizational Research," Organizational Research Methods, (12:1), January, pp. 6 - 33.
    • (2009) Organizational Research Methods , vol.12 , Issue.1 , pp. 6-33
    • Cheung, G.W.1
  • 12
    • 28844440929 scopus 로고    scopus 로고
    • Person-job cognitive style fit for software developers: The effect on strain and performance
    • Fall
    • Chilton, M. A., Hardgrave, B. C., and Armstrong, D. J. 2005. "Person-Job Cognitive Style Fit for Software Developers: The Effect on Strain and Performance," Journal of Management Information Systems (22:2), Fall, pp. 193-226.
    • (2005) Journal of Management Information Systems , vol.22 , Issue.2 , pp. 193-226
    • Chilton, M.A.1    Hardgrave, B.C.2    Armstrong, D.J.3
  • 13
    • 0037889780 scopus 로고
    • Version 2.7, Calgary, AB: University of Calgary Press
    • Chin, W. W. 1994. PLS-Graph Manual Version 2.7, Calgary, AB: University of Calgary Press.
    • (1994) PLS-Graph Manual
    • Chin, W.W.1
  • 14
    • 0036738975 scopus 로고    scopus 로고
    • Antecedents of B2C channel satisfaction and preference: Validating E-commerce metrics
    • Summer
    • Devaraj, S., Fan, M., and Kohli, R. 2002. "Antecedents of B2C Channel Satisfaction and Preference: Validating E-Commerce Metrics," Information Systems Research (13:3), Summer, pp. 316-333.
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 316-333
    • Devaraj, S.1    Fan, M.2    Kohli, R.3
  • 16
    • 0001208564 scopus 로고
    • Person-job fit: A conceptual integration, literature review, and methodological critique
    • C. L. Cooper and I. T. Robertson (eds.), New York: Wiley
    • Edwards, J. R. 1991. "Person-Job Fit: A Conceptual Integration, Literature Review, and Methodological Critique," in International Review of Industrial and Organizational Psychology, C. L. Cooper and I. T. Robertson (eds.), New York: Wiley, pp. 283-357.
    • (1991) International Review of Industrial and Organizational Psychology , pp. 283-357
    • Edwards, J.R.1
  • 17
    • 38149144365 scopus 로고
    • The study of congruence in organizational behavior research: Critique and a proposed alternative
    • April
    • Edwards, J. R. 1994. "The Study of Congruence in Organizational Behavior Research: Critique and a Proposed Alternative," Organizational Behavior and Human Decision Processes (58:1), April, pp. 51-100.
    • (1994) Organizational Behavior and Human Decision Processes , vol.58 , Issue.1 , pp. 51-100
    • Edwards, J.R.1
  • 18
    • 0012075020 scopus 로고    scopus 로고
    • Ten differences score myths
    • July
    • Edwards, J. R. 2001. "Ten Differences Score Myths," Organizational Research Methods (4:3), July, pp. 265-287.
    • (2001) Organizational Research Methods , vol.4 , Issue.3 , pp. 265-287
    • Edwards, J.R.1
  • 19
    • 57849155296 scopus 로고    scopus 로고
    • Latent variable modeling in congruence research: Current problems and future directions
    • January
    • Edwards, J. R. 2009. "Latent Variable Modeling in Congruence Research: Current Problems and Future Directions," Organizational Research Methods, (12:1), January, pp. 34 - 62.
    • (2009) Organizational Research Methods , vol.12 , Issue.1 , pp. 34-62
    • Edwards, J.R.1
  • 20
    • 84986651369 scopus 로고
    • The person-environment fit approach to stress: Recurring problems and some suggested solutions
    • May
    • Edwards, J. R., and Cooper, C. 1990. "The Person-Environment Fit Approach to Stress: Recurring Problems and Some Suggested Solutions," Journal of Organizational Behavior (11:4), May, pp. 293-307.
    • (1990) Journal of Organizational Behavior , vol.11 , Issue.4 , pp. 293-307
    • Edwards, J.R.1    Cooper, C.2
  • 21
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • February
    • Fornell, C., and Larcker, D. F. 1981. "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," Journal of Marketing Research (18:1), February, pp. 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 22
    • 27744517550 scopus 로고    scopus 로고
    • Exploring links between polychronicity and well-being from the perspective of personjob fit: Does it matter if you prefer to do only one thing at a time?
    • November
    • Hecht, T. D., and Allen, N. J. 2005. "Exploring Links between Polychronicity and Well-Being from the Perspective of PersonJob Fit: Does it Matter If You Prefer to Do Only One Thing at a Time?," Organizational Behavior and Human Decision Processes (98:2), November, pp. 155-178.
    • (2005) Organizational Behavior and Human Decision Processes , vol.98 , Issue.2 , pp. 155-178
    • Hecht, T.D.1    Allen, N.J.2
  • 23
    • 0000230521 scopus 로고    scopus 로고
    • Use of partial least squares (PLS) in strategic management research: A review of four recent studies
    • Hulland, J. 1999. "Use of Partial Least Squares (PLS) in Strategic Management Research: A Review of Four Recent Studies," Strategic Management Journal (20:2), February, pp. 195-204. (Pubitemid 129545447)
    • (1999) Strategic Management Journal , vol.20 , Issue.2 , pp. 195-204
    • Hulland, J.1
  • 24
    • 0011177806 scopus 로고
    • Testing curvilinear propositions by polynomial regression with particular reference to the interpretation of standardized solutions
    • October
    • Jagodzinski, W., and Weede, E. 1981. "Testing Curvilinear Propositions by Polynomial Regression with Particular Reference to the Interpretation of Standardized Solutions," Quantity and Quality (15:5), October, pp. 447-463.
    • (1981) Quantity and Quality , vol.15 , Issue.5 , pp. 447-463
    • Jagodzinski, W.1    Weede, E.2
  • 25
    • 34547598399 scopus 로고    scopus 로고
    • Effects of interaction richness on consumer attitudes and behavioral intentions in E-commerce: Some experimental results
    • July
    • Jahng, J., Jain, H., and Ramamurthy, K. 2007. "Effects of Interaction Richness on Consumer Attitudes and Behavioral Intentions in E-Commerce: Some Experimental Results," European Journal of Information Systems (16:3), July, pp. 254-269.
    • (2007) European Journal of Information Systems , vol.16 , Issue.3 , pp. 254-269
    • Jahng, J.1    Jain, H.2    Ramamurthy, K.3
  • 26
    • 72049097833 scopus 로고    scopus 로고
    • Expectation confirmation theory: Capitalizing on descriptive power
    • Y. Dwivedi, B. Lal, M. Williams, S. Schneberger, and M. Wade (eds.), Hershey, PA: Information Science Reference
    • Jiang, J. J., and Klein, G. 2009. "Expectation Confirmation Theory: Capitalizing on Descriptive Power," in Handbook of Research on Contemporary Theoretical Models in Information Systems, Y. Dwivedi, B. Lal, M. Williams, S. Schneberger, and M. Wade (eds.), Hershey, PA: Information Science Reference, pp. 384-401.
    • (2009) Handbook of Research on Contemporary Theoretical Models in Information Systems , pp. 384-401
    • Jiang, J.J.1    Klein, G.2
  • 27
    • 0035501719 scopus 로고    scopus 로고
    • The joint impact of internal and external career anchors on entry-level IS career satisfaction
    • November
    • Jiang, J. J., Klein, G., and Balloun, J. 2001. "The Joint Impact of Internal and External Career Anchors on Entry-Level IS Career Satisfaction," Information & Management (39:1), November, pp. 31-39.
    • (2001) Information & Management , vol.39 , Issue.1 , pp. 31-39
    • Jiang, J.J.1    Klein, G.2    Balloun, J.3
  • 28
    • 0001155560 scopus 로고    scopus 로고
    • Measuring information system service quality: IS SERVQUAL from the other side
    • June
    • Jiang, J. J., Klein, G., and Carr, C. L. 2002. "Measuring Information System Service Quality: IS SERVQUAL from the Other Side," MIS Quarterly (26:2), June, pp. 145-166.
    • (2002) MIS Quarterly , vol.26 , Issue.2 , pp. 145-166
    • Jiang, J.J.1    Klein, G.2    Carr, C.L.3
  • 29
    • 0142180653 scopus 로고    scopus 로고
    • Closing the user and provider service quality gap
    • February
    • Jiang, J. J., Klein, G., Tesch, D., and Chen, H. G. 2003. "Closing the User and Provider Service Quality Gap," Communications of the ACM(46:2), February, pp. 72-76.
    • (2003) Communications of the ACM , vol.46 , Issue.2 , pp. 72-76
    • Jiang, J.J.1    Klein, G.2    Tesch, D.3    Chen, H.G.4
  • 30
    • 3543130038 scopus 로고
    • The zone of tolerance: Exploring the relationship between service transactions and satisfaction with the overall service
    • DOI 10.1108/09564239510084941
    • Johnston, R. 1995. "The Zone of Tolerance: Exploring the Relationship between Service Transactions and Satisfaction with the Overall Service," International Journal of Service Industry Management (6:2), pp. 46-61. (Pubitemid 39026073)
    • (1995) International Journal of Service Industry Management , vol.6 , Issue.2 , pp. 46-61
    • Johnston, R.1
  • 31
    • 0000125532 scopus 로고
    • Prospect theory: An analysis of decision under risk
    • March
    • Kahneman, D., and Tversky, A. 1979. "Prospect Theory: An Analysis of Decision under Risk," Econometrica (47:2), March, pp. 263-292.
    • (1979) Econometrica , vol.47 , Issue.2 , pp. 263-292
    • Kahneman, D.1    Tversky, A.2
  • 32
    • 84990587370 scopus 로고
    • Perceived service quality and user satisfaction with the information services function
    • September
    • Kettinger, W. J., and Lee, C. C. 1994. "Perceived Service Quality and User Satisfaction with the Information Services Function," Decision Sciences (25:5-6), September, pp. 737-766.
    • (1994) Decision Sciences , vol.25 , Issue.5-6 , pp. 737-766
    • Kettinger, W.J.1    Lee, C.C.2
  • 33
    • 33645141935 scopus 로고    scopus 로고
    • Zones of tolerance: Alternative scales for measuring information systems service quality
    • December
    • Kettinger, W. J., and Lee, C. C. 2005. "Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality," MIS Quarterly (29:4), December, pp. 607-618.
    • (2005) MIS Quarterly , vol.29 , Issue.4 , pp. 607-618
    • Kettinger, W.J.1    Lee, C.C.2
  • 35
    • 33744531654 scopus 로고    scopus 로고
    • Consequences of work-home segmentation or integration: A person-environment fit perspective
    • June
    • Kreiner, G. E. 2006. "Consequences of Work-Home Segmentation or Integration: A Person-Environment Fit Perspective," Journal of Organizational Behavior (27:4), June, pp. 485-507.
    • (2006) Journal of Organizational Behavior , vol.27 , Issue.4 , pp. 485-507
    • Kreiner, G.E.1
  • 36
    • 0030102611 scopus 로고    scopus 로고
    • Person-organization fit: An integrative review of its conceptualizations, measurement, and implications
    • Kristof, A. L. 1996. "Person-Organization Fit: An Integrative Review of its Conceptualizations, Measurement, and Implications," Personnel Psychology (49:1), Spring, pp. 1-49. (Pubitemid 126173294)
    • (1996) Personnel Psychology , vol.49 , Issue.1 , pp. 1-49
    • Kristof, A.L.1
  • 37
    • 18844397316 scopus 로고    scopus 로고
    • Measuring users' perceived portal service quality: An empirical study
    • DOI 10.1080/14783360500053824
    • Kuo, T., Lu, I., Huang, C., and Wu, G. 2005. "Measuring Users' Perceived Portal Service Quality: An Empirical Study," Total Quality Management & Business Excellence (16:3), May, pp. 309-320. (Pubitemid 40688394)
    • (2005) Total Quality Management and Business Excellence , vol.16 , Issue.3 , pp. 309-320
    • Kuo, T.1    Lu, I.-Y.2    Huang, C.-H.3    Wu, G.-C.4
  • 38
    • 0041728810 scopus 로고    scopus 로고
    • A study on service quality of virtual community websites
    • DOI 10.1080/1478336032000047237
    • Kuo, Y. F. 2003. "A Study on Service Quality of Virtual Community Websites," Total Quality Management & Business Excellence (14:4), June, pp. 461-473. (Pubitemid 36989521)
    • (2003) Total Quality Management and Business Excellence , vol.14 , Issue.4 , pp. 461-473
    • Kuo, Y.-F.1
  • 39
    • 0348229177 scopus 로고    scopus 로고
    • Breach and fulfillment of the psychological contract: A comparison of traditional and expanded views
    • Winter
    • Lambert, L. S., Edwards, J. R., and Cable, D. M. 2003. "Breach and Fulfillment of the Psychological Contract: A Comparison of Traditional and Expanded Views," Personnel Psychology (56:4), Winter, pp. 895-934.
    • (2003) Personnel Psychology , vol.56 , Issue.4 , pp. 895-934
    • Lambert, L.S.1    Edwards, J.R.2    Cable, D.M.3
  • 40
    • 18844393401 scopus 로고    scopus 로고
    • Customer perceptions of EService quality in online shopping
    • February
    • Lee, G. G., and Lin, H. F. 2005. "Customer Perceptions of EService Quality in Online Shopping," International Journal of Retail & Distribution Management (33:2), February, pp. 161 -176.
    • (2005) International Journal of Retail & Distribution Management , vol.33 , Issue.2 , pp. 161-176
    • Lee, G.G.1    Lin, H.F.2
  • 41
    • 33845389631 scopus 로고    scopus 로고
    • The impact of role stress fit and self-esteem on the job attitudes of IT professionals
    • DOI 10.1016/j.im.2006.08.011, PII S0378720606000917
    • LeRouge, C., Nelson, A., and Blanton, J. E. 2006. "The Impact of Role Stress Fit and Self-Esteem on the Job Attitudes of IT Professionals," Information & Management (43:8), December, pp. 928-938. (Pubitemid 44909372)
    • (2006) Information and Management , vol.43 , Issue.8 , pp. 928-938
    • Lerouge, C.1    Nelson, A.2    Blanton, J.E.3
  • 42
    • 18544370704 scopus 로고    scopus 로고
    • Integrating perceived playfulness into expectation-confirmation model for web portal context
    • July
    • Lin, C. S., Wu, S., and Tsai, R. J. 2005. "Integrating Perceived Playfulness into Expectation-Confirmation Model for Web Portal Context," Information & Management (42:5), July, pp. 683-693.
    • (2005) Information & Management , vol.42 , Issue.5 , pp. 683-693
    • Lin, C.S.1    Wu, S.2    Tsai, R.J.3
  • 43
    • 0040503604 scopus 로고
    • A note on block variables in multiequation models
    • June
    • Marsden, P. V. 1982. "A Note on Block Variables in MultiEquation Models," Social Science Research, (11:2), June, pp. 127-140.
    • (1982) Social Science Research , vol.11 , Issue.2 , pp. 127-140
    • Marsden, P.V.1
  • 44
    • 0036737350 scopus 로고    scopus 로고
    • The measurement of web-customer satisfaction: An expectation and disconfirmation approach
    • September
    • McKinney, V., Yoon, K., and Zahedi, F. M. 2002. "The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach," Information Systems Research (13:3), September, pp. 296-315
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 296-315
    • McKinney, V.1    Yoon, K.2    Zahedi, F.M.3
  • 45
    • 0032372670 scopus 로고    scopus 로고
    • The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions
    • Mittal, V., Ross, W. T., Jr., and Baldasare, P. M. 1998. "The Asymmetric Impact of Negative and Positive Attribute Level Performance on Overall Satisfaction and Repurchase Intentions," Journal of Marketing (62:1), January, pp. 33-47. (Pubitemid 128119776)
    • (1998) Journal of Marketing , vol.62 , Issue.1 , pp. 33-47
    • Mittal, V.1    Ross, W.T.2    Baldasare, P.M.3
  • 46
    • 0041529914 scopus 로고    scopus 로고
    • Quality and effectiveness in web-based customer support systems
    • September
    • Negash, S., Ryan, T., and Igbaria, M. 2003. "Quality and Effectiveness in Web-Based Customer Support Systems," Information & Management (40:8), September, pp. 757-768.
    • (2003) Information & Management , vol.40 , Issue.8 , pp. 757-768
    • Negash, S.1    Ryan, T.2    Igbaria, M.3
  • 47
    • 33947692852 scopus 로고    scopus 로고
    • How to avoid disappointment by design
    • April
    • Nevo, D., and Wade, M. R. 2007. "How to Avoid Disappointment by Design," Communications of ACM(50:4), April, pp. 43-48.
    • (2007) Communications of ACM , vol.50 , Issue.4 , pp. 43-48
    • Nevo, D.1    Wade, M.R.2
  • 48
    • 0002757343 scopus 로고
    • Measurement and evaluation of satisfaction processes in retail settings
    • Fall
    • Oliver, R. L. 1981. "Measurement and Evaluation of Satisfaction Processes in Retail Settings," Journal of Retailing (57:3), Fall, pp. 25-49.
    • (1981) Journal of Retailing , vol.57 , Issue.3 , pp. 25-49
    • Oliver, R.L.1
  • 49
    • 10644271867 scopus 로고    scopus 로고
    • The impact of IS sourcing type on service quality and maintenance efforts
    • May
    • Park, J. Y., and Kim, J. S. 2005. "The Impact of IS Sourcing Type on Service Quality and Maintenance Efforts," Information & Management (42:4), May, pp. 261-274.
    • (2005) Information & Management , vol.42 , Issue.4 , pp. 261-274
    • Park, J.Y.1    Kim, J.S.2
  • 50
    • 38549116762 scopus 로고    scopus 로고
    • Specifying formative constructs in information systems research
    • Petter, S., Straub, D., and Rai, A. 2007. "Specification and Validation of Formative Constructs in IS Research," MIS Quarterly (31:4), December, pp. 623-656. (Pubitemid 351153306)
    • (2007) MIS Quarterly: Management Information Systems , vol.31 , Issue.4 , pp. 623-656
    • Petter, S.1    Straub, D.2    Rai, A.3
  • 51
    • 0000379986 scopus 로고    scopus 로고
    • Measuring information systems service quality: Concerns for a complete canvas
    • June
    • Pitt, L. F., Watson, R. T., and Kavan, C. B. 1997. "Measuring Information Systems Service Quality: Concerns for a Complete Canvas," MIS Quarterly (21:2), June, pp. 209-221.
    • (1997) MIS Quarterly , vol.21 , Issue.2 , pp. 209-221
    • Pitt, L.F.1    Watson, R.T.2    Kavan, C.B.3
  • 52
    • 0141907688 scopus 로고    scopus 로고
    • Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies
    • DOI 10.1037/0021-9010.88.5.879
    • Podsakoff, P. M., MacKenzie, S. B., Lee, J., and Podsakoff, N. P. 2003. "Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies," Journal of Applied Psychology (88:5), October, pp. 879-903. (Pubitemid 37239703)
    • (2003) Journal of Applied Psychology , vol.88 , Issue.5 , pp. 879-903
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Lee, J.-Y.3    Podsakoff, N.P.4
  • 53
    • 0041411221 scopus 로고    scopus 로고
    • A test of alternative measures of disconfirmation
    • Winter
    • Spreng, R., and Page, T. Jr. 2003. "A Test of Alternative Measures of Disconfirmation," Decision Sciences (34:1), Winter, pp. 31-61.
    • (2003) Decision Sciences , vol.34 , Issue.1 , pp. 31-61
    • Spreng, R.1    Page Jr., T.2
  • 54
    • 13244286108 scopus 로고    scopus 로고
    • Validation guidelines for IS positivist research
    • Straub, D., Boudreau, M., and Gefen, D. 2004. "Validation Guidelines for IS Positivist Research," Communications of the AIS (13:24), pp. 380-427.
    • (2004) Communications of the AIS , vol.13 , Issue.24 , pp. 380-427
    • Straub, D.1    Boudreau, M.2    Gefen, D.3
  • 55
    • 0141990195 scopus 로고
    • The effects of information system user expectations on their performance and perceptions
    • December
    • Szajna, B., and Scamell, R. 1993. "The Effects of Information System User Expectations on Their Performance and Perceptions," MIS Quarterly (17:4), December, pp. 493-516.
    • (1993) MIS Quarterly , vol.17 , Issue.4 , pp. 493-516
    • Szajna, B.1    Scamell, R.2
  • 56
    • 0042413534 scopus 로고    scopus 로고
    • The impact of information system personnel skill discrepancies on stakeholder satisfaction
    • DOI 10.1111/1540-5915.02371
    • Tesch, D., Jiang, J., and Klein, G. 2003. "The Impact of Information System Personnel Skill Discrepancies on Stakeholder Satisfaction," Decision Sciences (34:1), Winter, pp. 107-129. (Pubitemid 36914152)
    • (2003) Decision Sciences , vol.34 , Issue.1 , pp. 107-129
    • Tesch, D.1    Jiang, J.J.2    Klein, G.3
  • 57
    • 0000379989 scopus 로고    scopus 로고
    • Measuring information systems service quality: Concerns on the use of the SERVQUAL Questionnaire
    • June
    • Van Dyke, T. P., Kappelman, L. A., and Prybutok, V. R. 1997. "Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire," MS Quarterly (21:2), June, pp. 195-208.
    • (1997) MS Quarterly , vol.21 , Issue.2 , pp. 195-208
    • Van Dyke, T.P.1    Kappelman, L.A.2    Prybutok, V.R.3
  • 58
    • 0033269117 scopus 로고    scopus 로고
    • Cautions on the use of the IS SERVQUAL measure to assess the quality of information systems services
    • Summer
    • Van Dyke, T. P., Prybutok, V. R., and Kappelman, L. A. 1999. "Cautions on the Use of the IS SERVQUAL Measure to Assess the Quality of Information Systems Services," Decision Sciences (30:3), Summer, pp. 877-891.
    • (1999) Decision Sciences , vol.30 , Issue.3 , pp. 877-891
    • Van Dyke, T.P.1    Prybutok, V.R.2    Kappelman, L.A.3
  • 59
    • 0000030687 scopus 로고
    • The concept of fit in strategy research: Toward verbal and statistical correspondence
    • July
    • Venkatraman, N. 1989. "The Concept of Fit in Strategy Research: Toward Verbal and Statistical Correspondence," Academy of Management Review (14:3), July, pp. 423-444.
    • (1989) Academy of Management Review , vol.14 , Issue.3 , pp. 423-444
    • Venkatraman, N.1
  • 60
    • 0035674006 scopus 로고    scopus 로고
    • Relationships between job skills and performance: A study of webmasters
    • Winter
    • Wade, M. R., and Parent, M. 2002. "Relationships between Job Skills and Performance: A Study of Webmasters," Journal of Management Information Systems (18:3), Winter, pp. 71-96.
    • (2002) Journal of Management Information Systems , vol.18 , Issue.3 , pp. 71-96
    • Wade, M.R.1    Parent, M.2
  • 61
    • 0027960260 scopus 로고
    • A conceptual framework for the study of work and mental health
    • Warr, P. 1994. "A Conceptual Framework for the Study of Work and Mental Health," Work and Stress (8:2), August, pp. 84-97. (Pubitemid 24344752)
    • (1994) Work and Stress , vol.8 , Issue.2 , pp. 84-97
    • Warr, P.1
  • 62
    • 0002024292 scopus 로고    scopus 로고
    • Measuring information systems service quality: Lessons from two longitudinal case studies
    • March
    • Watson, R. T., Pitt, L. F., and Kavan, C. B. 1998. "Measuring Information Systems Service Quality: Lessons from Two Longitudinal Case Studies," MIS Quarterly (22:1), March, pp. 61-79.
    • (1998) MIS Quarterly , vol.22 , Issue.1 , pp. 61-79
    • Watson, R.T.1    Pitt, L.F.2    Kavan, C.B.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.