메뉴 건너뛰기




Volumn 27, Issue 6, 2011, Pages 2364-2371

M-Brand loyalty and post-adoption variations for the mobile data services: Gender differences

Author keywords

Intangible attributes; m Brand loyalty; Mobile data services; Post adoption intentions; Product deliverables

Indexed keywords

INTANGIBLE ATTRIBUTES; M-BRAND LOYALTY; MOBILE DATA SERVICE; POST-ADOPTION INTENTIONS; PRODUCT DELIVERABLES;

EID: 84860409389     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2011.07.015     Document Type: Article
Times cited : (40)

References (61)
  • 3
    • 44249110999 scopus 로고    scopus 로고
    • Establishing trust in electronic commerce through online word of mouth: An examination across genders
    • DOI 10.2753/MIS0742-1222240404
    • N.F. Awad, and A. Ragowsky Establishing trust in electronic commerce through online word of mouth: An examination across genders Journal of Management Information Systems 24 2008 101 121 (Pubitemid 351721659)
    • (2008) Journal of Management Information Systems , vol.24 , Issue.4 , pp. 101-121
    • Awad, N.F.1    Ragowsky, A.2
  • 4
    • 33751251387 scopus 로고    scopus 로고
    • Male versus female consumer decision making styles
    • DOI 10.1016/j.jbusres.2006.09.008, PII S0148296306001317
    • C. Bakewell, and V.-W. Mitchell Male versus female consumer decision making styles Journal of Business Research 59 2006 1297 1300 (Pubitemid 44783040)
    • (2006) Journal of Business Research , vol.59 , Issue.12 , pp. 1297-1300
    • Bakewell, C.1    Mitchell, V.-W.2
  • 5
    • 0039295694 scopus 로고
    • The importance of customer satisfaction in explaining brand and dealer loyalty
    • J.M. Bloemer, and J.G. Lemmink The importance of customer satisfaction in explaining brand and dealer loyalty Journal of Marketing Management 8 1992 351 364
    • (1992) Journal of Marketing Management , vol.8 , pp. 351-364
    • Bloemer, J.M.1    Lemmink, J.G.2
  • 7
    • 51049096249 scopus 로고    scopus 로고
    • Perceptions of mobile phone use in public settings: A cross-cultural comparison
    • S.W. Campbell Perceptions of mobile phone use in public settings: A cross-cultural comparison International Journal of Communication 1 2007 738 757
    • (2007) International Journal of Communication , vol.1 , pp. 738-757
    • Campbell, S.W.1
  • 8
    • 33846811475 scopus 로고    scopus 로고
    • The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective
    • A.E. Cretu, and R.J. Brodie The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective Industrial Marketing Management 36 2007 230 240
    • (2007) Industrial Marketing Management , vol.36 , pp. 230-240
    • Cretu, A.E.1    Brodie, R.J.2
  • 9
    • 33846204237 scopus 로고    scopus 로고
    • The role of social presence in establishing loyalty in e-Service environments
    • DOI 10.1016/j.intcom.2006.07.010, PII S0953543806001056, Moving Face-to-Face communication to Web-based systems
    • D. Cyr, K. Hassanein, M. Head, and A. Ivanov The role of social presence in establishing loyalty in e-service environments Interacting with Computers 19 2007 43 56 (Pubitemid 46091741)
    • (2007) Interacting with Computers , vol.19 , Issue.1 , pp. 43-56
    • Cyr, D.1    Hassanein, K.2    Head, M.3    Ivanov, A.4
  • 10
    • 84936823933 scopus 로고
    • User acceptance of computer technology: A comparison of two theoretical models
    • F.D. Davis, R.P. Bagozzi, and P.R. Warshaw User acceptance of computer technology: A comparison of two theoretical models Management Science 35 1989 982 1003
    • (1989) Management Science , vol.35 , pp. 982-1003
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 12
    • 72249114849 scopus 로고
    • Information system success: The quest for the dependent variable
    • W.H. DeLone, and E.R. McLean Information system success: The quest for the dependent variable Information Systems Research 3 1992 60 95
    • (1992) Information Systems Research , vol.3 , pp. 60-95
    • Delone, W.H.1    McLean, E.R.2
  • 13
    • 39749099244 scopus 로고    scopus 로고
    • The role of perceived enjoyment and social norm in the adoption of technology with network externalities
    • A. Dickinger, M. Arami, and D. Meyer The role of perceived enjoyment and social norm in the adoption of technology with network externalities European Journal of Information Systems 17 2008 4 11
    • (2008) European Journal of Information Systems , vol.17 , pp. 4-11
    • Dickinger, A.1    Arami, M.2    Meyer, D.3
  • 14
    • 2142657254 scopus 로고    scopus 로고
    • Buying on the Internet: Gender difference in on-line and conventional buying motivations
    • H. Dittmar, K. Long, and R. Meek Buying on the Internet: Gender difference in on-line and conventional buying motivations Sex Roles 50 2004 423 444 (Pubitemid 38545856)
    • (2004) Sex Roles , vol.50 , Issue.5-6 , pp. 423-444
    • Dittmar, H.1    Long, K.2    Meek, R.3
  • 15
    • 33748164028 scopus 로고    scopus 로고
    • Advertising value and advertising the web
    • R.H. Ducoffe Advertising value and advertising the web Journal of Advertising Research 36 1996 21 35
    • (1996) Journal of Advertising Research , vol.36 , pp. 21-35
    • Ducoffe, R.H.1
  • 16
    • 0036721719 scopus 로고    scopus 로고
    • Computer self efficacy, computer anxiety, attitudes towards the Internet and reported experience with the Internet, by gender, in an East European sample
    • DOI 10.1016/S0747-5632(02)00006-7, PII S0747563202000067
    • A. Durndell, and Z. Hagg Computer self efficacy, computer anxiety, attitudes towards the Internet and reported experience with the Internet, by gender, in an East European sample Computers in Human Behavior 18 2002 521 535 (Pubitemid 34771853)
    • (2002) Computers in Human Behavior , vol.18 , Issue.5 , pp. 521-535
    • Durndell, A.1    Haag, Z.2
  • 17
    • 33646856585 scopus 로고    scopus 로고
    • Are brands forever? How brand knowledge and relationships affect current and future purchases
    • DOI 10.1108/10610420610658938
    • F.R. Esch, T. Langner, B.H. Schmitt, and P. Geus Are brands forever? How brand knowledge and relationships affect current and future purchases Journal of Product and Brand Management 15 2006 98 105 (Pubitemid 43786635)
    • (2006) Journal of Product and Brand Management , vol.15 , Issue.2 , pp. 98-105
    • Esch, F.-R.1    Langner, T.L.2    Schmitt, B.H.3    Geus, P.4
  • 18
    • 0001461229 scopus 로고    scopus 로고
    • Gender differences in the perception and use of e-mail: An extension to the technology acceptance model
    • D. Gefen, and D.W. Straub Gender differences in perception and adoption of e-mail: An extension to the technology acceptance model MIS Quarterly 21 1997 389 400 (Pubitemid 127709777)
    • (1997) MIS Quarterly: Management Information Systems , vol.21 , Issue.4 , pp. 389-400
    • Gefen, D.1    Straub, D.W.2
  • 19
    • 84860399111 scopus 로고    scopus 로고
    • Cowles Business Media Inc. Stamford, CT
    • R.P. Health Marketing tools 1997 Cowles Business Media Inc. Stamford, CT
    • (1997) Marketing Tools
    • Health, R.P.1
  • 20
    • 85009579330 scopus 로고    scopus 로고
    • Advertiser expectations of agency creative product
    • R.M. Hill, and L.W. Johnson Advertiser expectations of agency creative product Services Marketing Quarterly 25 2004 53 70
    • (2004) Services Marketing Quarterly , vol.25 , pp. 53-70
    • Hill, R.M.1    Johnson, L.W.2
  • 21
    • 0000188629 scopus 로고
    • Effects of awareness on choice for a common repeat-purchase product
    • W.D. Hoyer, and S.P. Brown Effects of awareness on choice for a common repeat-purchase product The Journal of Consumer Research 17 1990 141 148
    • (1990) The Journal of Consumer Research , vol.17 , pp. 141-148
    • Hoyer, W.D.1    Brown, S.P.2
  • 22
    • 58049089485 scopus 로고    scopus 로고
    • The emerging importance of brand energy in the financial services sector
    • P. Hutton The emerging importance of brand energy in the financial services sector Journal of Financial Services Marketing 9 2005 307 317
    • (2005) Journal of Financial Services Marketing , vol.9 , pp. 307-317
    • Hutton, P.1
  • 23
    • 77956191696 scopus 로고    scopus 로고
    • The moderating effects of gender on e-commerce systems adoption factors: An empirical investigation
    • Y. Hwang The moderating effects of gender on e-commerce systems adoption factors: An empirical investigation Computers in Human Behavior 26 2010 1753 1760
    • (2010) Computers in Human Behavior , vol.26 , pp. 1753-1760
    • Hwang, Y.1
  • 26
    • 29444431861 scopus 로고    scopus 로고
    • A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems
    • J. Jasperson, P.E. Carter, and R.W. Zmud A comprehensive conceptualization of the post-adoptive behaviors associated with information technology enabled work systems MIS Quarterly 29 2005 525 557 (Pubitemid 46063140)
    • (2005) MIS Quarterly: Management Information Systems , vol.29 , Issue.3 , pp. 525-557
    • Jasperson, J.1    Carter, P.E.2    Zmud, R.W.3
  • 27
    • 18844448693 scopus 로고    scopus 로고
    • Customer intention to return online: Price perception, attribute-level performance, and satisfaction unfolding over time
    • DOI 10.1108/03090560510572061
    • P. Jiang, and B. Rosenbloom Customer intention to return online: Price perception, attribute-level performance, and satisfaction unfolding over time Journal of European Marketing 39 2005 150 174 (Pubitemid 40688810)
    • (2005) European Journal of Marketing , vol.39 , Issue.1-2 , pp. 150-174
    • Jiang, P.1    Rosenbloom, B.2
  • 28
    • 33644907472 scopus 로고    scopus 로고
    • Mobile phones as fashion statements: Evidence from student surveys in the US and Japan
    • DOI 10.1177/1461444806061950
    • J.E. Katz, and S. Sugiyama Mobile phones as fashion statements: Evidence from student surveys in the US and Japan New Media and Society 8 2006 321 337 (Pubitemid 43384564)
    • (2006) New Media and Society , vol.8 , Issue.2 , pp. 321-337
    • Katz, J.E.1    Sugiyama, S.2
  • 30
    • 20944439353 scopus 로고    scopus 로고
    • A longitudinal model of continued IS use: An integrative view of four mechanisms underlying postadoption phenomena
    • DOI 10.1287/mnsc.1040.0326
    • S.S. Kim, and N.K. Malhotra A longitudinal model of continued is use: An integrative view of four mechanisms underlying post-adoption phenomena Management Science 51 2005 741 755 (Pubitemid 40867141)
    • (2005) Management Science , vol.51 , Issue.5 , pp. 741-755
    • Kim, S.S.1    Malhotra, N.K.2
  • 31
    • 1042281169 scopus 로고    scopus 로고
    • The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services
    • M.K. Kim, M.C. Park, and D.H. Jeong The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services Telecommunications Policy 28 2004 145 159
    • (2004) Telecommunications Policy , vol.28 , pp. 145-159
    • Kim, M.K.1    Park, M.C.2    Jeong, D.H.3
  • 32
    • 60649108798 scopus 로고    scopus 로고
    • Out of dedication or constraints? A dual model of post-adoption phenomena and its empirical test in the context of online services
    • S.S. Kim, and Y.Y. Son Out of dedication or constraints? A dual model of post-adoption phenomena and its empirical test in the context of online services MIS Quarterly 33 2009 49 70
    • (2009) MIS Quarterly , vol.33 , pp. 49-70
    • Kim, S.S.1    Son, Y.Y.2
  • 34
    • 3042609508 scopus 로고    scopus 로고
    • Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context
    • DOI 10.1177/0092070304263330
    • S.Y. Lam, V. Shankar, M.K. Erramilli, and B. Murthy Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context Journal of the Academy of Marketing Science 32 2004 293 311 (Pubitemid 38834945)
    • (2004) Journal of the Academy of Marketing Science , vol.32 , Issue.3 , pp. 293-311
    • Lam, S.Y.1    Shankar, V.2    Erramilli, M.K.3    Murthy, B.4
  • 35
    • 0032268614 scopus 로고    scopus 로고
    • The gratifications of pager use: Sociability, information-seeking, enjoyment, utility, and fashion and status
    • L. Leung, and R. Wei The gratifications of pager use: Sociability, information-seeking, enjoyment, utility, and fashion and status Telematics and Informatics 15 1998 253 264
    • (1998) Telematics and Informatics , vol.15 , pp. 253-264
    • Leung, L.1    Wei, R.2
  • 36
    • 0012964516 scopus 로고    scopus 로고
    • More than just talk on the move: Uses and gratifications of cellular phone
    • L. Leung, and R. Wei More than just talk on the move: Uses and gratifications of cellular phone Journalism Mass Communication Quarterly 77 2000 308 320
    • (2000) Journalism Mass Communication Quarterly , vol.77 , pp. 308-320
    • Leung, L.1    Wei, R.2
  • 37
    • 77957843019 scopus 로고    scopus 로고
    • The communication between advertising research and other disciplines: A citation analysis
    • C.H. Lin The communication between advertising research and other disciplines: A citation analysis Asia Pacific Management Review 2 1997 1 12
    • (1997) Asia Pacific Management Review , vol.2 , pp. 1-12
    • Lin, C.H.1
  • 38
    • 33751191857 scopus 로고    scopus 로고
    • Determinants of success for online communities: An empirical study
    • H.F. Lin, and G.G. Lee Determinants of success for online communities: An empirical study Behaviour Information Technology 25 2006 479 488
    • (2006) Behaviour Information Technology , vol.25 , pp. 479-488
    • Lin, H.F.1    Lee, G.G.2
  • 39
    • 0346239764 scopus 로고    scopus 로고
    • Enhancing brand awareness through brand symbols
    • E.J. Arnould, L.M. Scott, Association for Consumer Research Provo, UT
    • D.J. MacInnis, S. Shapiro, and G. Mani Enhancing brand awareness through brand symbols E.J. Arnould, L.M. Scott, Advances in consumer research 1999 Association for Consumer Research Provo, UT 601 608
    • (1999) Advances in Consumer Research , pp. 601-608
    • MacInnis, D.J.1    Shapiro, S.2    Mani, G.3
  • 40
    • 0000699735 scopus 로고
    • Public/catholic differences in the high school and beyond data: A multi-group structural equation modelling approach to testing mean differences
    • H.W. Marsh, and D. Grayson Public/catholic differences in the high school and beyond data: A multi-group structural equation modelling approach to testing mean differences Journal of Educational Statistics 15 1990 199 235
    • (1990) Journal of Educational Statistics , vol.15 , pp. 199-235
    • Marsh, H.W.1    Grayson, D.2
  • 43
    • 67650155225 scopus 로고    scopus 로고
    • Are women more loyal customers than men? Gender differences in consumer loyalty to firms and individual service providers
    • V. Melnyk, S.M.J. van Osselaer, and T.H.A. Bijmolt Are women more loyal customers than men? Gender differences in consumer loyalty to firms and individual service providers Journal of Marketing 73 2009 82 96
    • (2009) Journal of Marketing , vol.73 , pp. 82-96
    • Melnyk, V.1    Van Osselaer, S.M.J.2    Bijmolt, T.H.A.3
  • 44
    • 84860413975 scopus 로고    scopus 로고
    • Leveraging news and advertising to introduce new brands on the web
    • A.C. Micu, and E. Thorson Leveraging news and advertising to introduce new brands on the web Journal of Interactive Advertising 9 2008 14 26
    • (2008) Journal of Interactive Advertising , vol.9 , pp. 14-26
    • Micu, A.C.1    Thorson, E.2
  • 45
    • 0010095159 scopus 로고    scopus 로고
    • Satisfaction is nice, but value drives loyalty
    • W.D. Neal Satisfaction is nice, but value drives loyalty Marketing Research 99 1999 21 23
    • (1999) Marketing Research , vol.99 , pp. 21-23
    • Neal, W.D.1
  • 46
    • 33748193022 scopus 로고    scopus 로고
    • Drivers of local merchant loyalty: Understanding the influence of gender and shopping motives
    • DOI 10.1016/j.jretai.2006.05.002, PII S0022435906000364
    • S.M. Noble, D.A. Griffith, and M.T. Adjei Drivers of local merchant loyalty: Understanding the influence of gender and shopping motives Journal of Retailing 82 2006 177 188 (Pubitemid 44307935)
    • (2006) Journal of Retailing , vol.82 , Issue.3 , pp. 177-188
    • Noble, S.M.1    Griffith, D.A.2    Adjei, M.T.3
  • 48
    • 67649853317 scopus 로고    scopus 로고
    • An extension of technology acceptance model: Analysis of the adoption of mobile data services in China
    • J. Qi, L. Li, Y. Li, and H. Shu An extension of technology acceptance model: Analysis of the adoption of mobile data services in China Systems Research and Behavioral Science 26 2009 391 407
    • (2009) Systems Research and Behavioral Science , vol.26 , pp. 391-407
    • Qi, J.1    Li, L.2    Li, Y.3    Shu, H.4
  • 49
    • 46149083047 scopus 로고    scopus 로고
    • Continued use of a Chinese online portal: An empirical study
    • H.P. Shih Continued use of a Chinese online portal: An empirical study Behaviour & Information Technology 27 2008 201 209
    • (2008) Behaviour & Information Technology , vol.27 , pp. 201-209
    • Shih, H.P.1
  • 50
    • 0038452162 scopus 로고    scopus 로고
    • Gender differences in perceptions of Web-based shopping
    • DOI 10.1145/545151.545155
    • C. van Slyke, C.L. Comunale, and F. Belanger Gender differences in perceptions of web-based shopping Communications of the ACM 45 2002 82 86 (Pubitemid 135701846)
    • (2002) Communications of the ACM , vol.45 , Issue.8 , pp. 82-86
    • Van Slyke, C.1    Comunale, C.L.2    Belanger, F.3
  • 51
    • 13844268686 scopus 로고    scopus 로고
    • Seven steps to building e-loyalty
    • E.R. Smith Seven steps to building e-loyalty Medical Marketing Media 36 2001 94 102
    • (2001) Medical Marketing Media , vol.36 , pp. 94-102
    • Smith, E.R.1
  • 52
    • 0032383942 scopus 로고    scopus 로고
    • Assessing measurement invariance in cross-national consumer research
    • J.-B.E.M. Steenkamp, and H. Baumgartner Assessing measurement invariance in cross-national consumer research Journal of Consumer Research 25 1998 78 107
    • (1998) Journal of Consumer Research , vol.25 , pp. 78-107
    • Steenkamp, J.-B.E.M.1    Baumgartner, H.2
  • 53
    • 33845987742 scopus 로고    scopus 로고
    • Understanding the impact of Web personalization on user information processing and decision outcomes
    • K.Y. Tam, and S.Y. Ho Understanding the impact of web personalization on user information processing and decision outcomes MIS Quarterly 30 2006 865 890 (Pubitemid 46051907)
    • (2006) MIS Quarterly: Management Information Systems , vol.30 , Issue.4 , pp. 865-890
    • Tam, K.Y.1    Ho, S.Y.2
  • 54
    • 0033872521 scopus 로고    scopus 로고
    • Theoretical extension of the Technology Acceptance Model: Four longitudinal field studies
    • V. Venkatesh, and F.D. Davis A theoretical extension of the technology acceptance model: Four longitudinal field studies Management Science 46 2000 186 204 (Pubitemid 30594361)
    • (2000) Management Science , vol.46 , Issue.2 , pp. 186-204
    • Venkatesh, V.1    Davis, F.D.2
  • 55
    • 9744246034 scopus 로고    scopus 로고
    • Why don't men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior
    • V. Venkatesh, and M.G. Morris Why don't men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior MIS Quarterly 24 2000 115 139
    • (2000) MIS Quarterly , vol.24 , pp. 115-139
    • Venkatesh, V.1    Morris, M.G.2
  • 56
    • 0001900517 scopus 로고    scopus 로고
    • A longitudinal field investigation of gender differences in individual technology adoption decision-making processes
    • V. Venkatesh, M.G. Morris, and P.L. Ackerman A longitudinal field investigation of gender differences in individual technology adoption decision-making processes Organizational Behavior and Human Decision Processes 83 2000 33 60
    • (2000) Organizational Behavior and Human Decision Processes , vol.83 , pp. 33-60
    • Venkatesh, V.1    Morris, M.G.2    Ackerman, P.L.3
  • 57
    • 1542382496 scopus 로고    scopus 로고
    • User acceptance of information technology: Toward a unified view
    • V. Venkatesh, M.G. Morris, G. Davis, and F. Davis User acceptance of information technology: Toward a unified view MIS Quarterly 27 2003 425 478
    • (2003) MIS Quarterly , vol.27 , pp. 425-478
    • Venkatesh, V.1    Morris, M.G.2    Davis, G.3    Davis, F.4
  • 58
    • 13944275474 scopus 로고    scopus 로고
    • An instrument for measuring customer satisfaction toward web sites that market digital products and services
    • Y.S. Wang, T.I. Tang, and J.T.E. Tang An instrument for measuring customer satisfaction toward web sites that market digital products and services Journal of Electronic Commerce Research 2 2001 89 102
    • (2001) Journal of Electronic Commerce Research , vol.2 , pp. 89-102
    • Wang, Y.S.1    Tang, T.I.2    Tang, J.T.E.3
  • 59
    • 77950363399 scopus 로고    scopus 로고
    • User acceptance of mobile internet based on the unified theory of acceptance and use of technology: Investigating the determinants and gender differences
    • H.Y. Wang, and S.H. Wang User acceptance of mobile internet based on the unified theory of acceptance and use of technology: Investigating the determinants and gender differences Social Behavior and Personality 38 2010 415 426
    • (2010) Social Behavior and Personality , vol.38 , pp. 415-426
    • Wang, H.Y.1    Wang, S.H.2
  • 61
    • 18944378896 scopus 로고    scopus 로고
    • Post-adoption variations in usage and value of e-business by organizations: Cross-country evidence from the retail industry
    • DOI 10.1287/isre.1050.0045
    • K. Zhu, and K.L. Kraemer Post-adoption variations in usage and value of e-business by organizations: Cross-country evidence from the retail industry Information Systems Research 16 2005 61 84 (Pubitemid 40701109)
    • (2005) Information Systems Research , vol.16 , Issue.1 , pp. 61-84
    • Zhu, K.1    Kraemer, K.L.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.