메뉴 건너뛰기




Volumn 25, Issue 4, 2004, Pages 53-69

Advertiser expectations of agency creative product

Author keywords

Advertising; Applied creative service; Dualism; Expectations; Satisfaction

Indexed keywords


EID: 85009579330     PISSN: 15332969     EISSN: 15332977     Source Type: Journal    
DOI: 10.1300/J396v25n04_04     Document Type: Article
Times cited : (6)

References (30)
  • 1
    • 79956032342 scopus 로고    scopus 로고
    • Service Intangibility and its Impact on Consumer Expectations of Service Quality
    • Bebko, C. P. (2000). Service Intangibility and its Impact on Consumer Expectations of Service Quality. Journal of Services Marketing, 14(1), 9-26.
    • (2000) Journal of Services Marketing , vol.14 , Issue.1 , pp. 9-26
    • Bebko, C.P.1
  • 2
    • 0042916415 scopus 로고
    • ADynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
    • Boulding, W., Staelin, R., Kalra, A., & Zeithaml, V. (1993).ADynamic Process Model of Service Quality: From Expectations to Behavioral Intentions. Journal of Marketing Research, 30(1), 7-27.
    • (1993) Journal of Marketing Research , vol.30 , Issue.1 , pp. 7-27
    • Boulding, W.1    Staelin, R.2    Kalra, A.3    Zeithaml, V.4
  • 3
    • 0001878819 scopus 로고
    • A Paradigm for Developing Better Measures of Marketing Constructs
    • Churchill, G. A., (1979). A Paradigm for Developing Better Measures of Marketing Constructs. Journal of Marketing Research, 16(Feb.), 64-73.
    • (1979) Journal of Marketing Research , vol.16 , pp. 64-73
    • Churchill, G.A.1
  • 4
    • 0002590831 scopus 로고
    • Factors Affecting the Use of Market Research Information: A Path Analysis
    • Deshpande, R., & Zaltman, G. (1982). Factors Affecting the Use of Market Research Information: A Path Analysis. Journal of Marketing Research, 19(1), 14-31.
    • (1982) Journal of Marketing Research , vol.19 , Issue.1 , pp. 14-31
    • Deshpande, R.1    Zaltman, G.2
  • 5
    • 0001607634 scopus 로고
    • A Comparison of Factors Affecting Researcher and Manager Perceptions of Market Research Use
    • Deshpande, R., & Zaltman, G. (1984). A Comparison of Factors Affecting Researcher and Manager Perceptions of Market Research Use. Journal of Marketing Research, 21(1), 32-38.
    • (1984) Journal of Marketing Research , vol.21 , Issue.1 , pp. 32-38
    • Deshpande, R.1    Zaltman, G.2
  • 6
    • 0000506412 scopus 로고
    • A Comparison of Factors Affecting Use of Marketing Information in Consumer and Industrial Firms
    • Deshpande, R., & Zaltman, G. (1987). A Comparison of Factors Affecting Use of Marketing Information in Consumer and Industrial Firms. Journal of Marketing Research, 24(1), 114-118.
    • (1987) Journal of Marketing Research , vol.24 , Issue.1 , pp. 114-118
    • Deshpande, R.1    Zaltman, G.2
  • 7
    • 84949334519 scopus 로고
    • Searching for a New Advertising Agency: A Client Perspective
    • Dowling, G. R. (1994). Searching for a New Advertising Agency: A Client Perspective. International Journal of Advertising, 13(3), 229-242.
    • (1994) International Journal of Advertising , vol.13 , Issue.3 , pp. 229-242
    • Dowling, G.R.1
  • 8
    • 0002915017 scopus 로고
    • Signals of Vulnerability in Agency-Client Relations
    • Doyle, P., Corstjens, M., & Michell, P. (1980). Signals of Vulnerability in Agency-Client Relations. Journal of Marketing, 44(4), 18-23.
    • (1980) Journal of Marketing , vol.44 , Issue.4 , pp. 18-23
    • Doyle, P.1    Corstjens, M.2    Michell, P.3
  • 10
    • 79957808294 scopus 로고    scopus 로고
    • Antecedents of Creative Excellence in Advertising: The Beliefs of Senior Creatives
    • Hill, R. (1996). Antecedents of Creative Excellence in Advertising: The Beliefs of Senior Creatives. New Zealand Journal of Business, 18(2), pp. 81-99.
    • (1996) New Zealand Journal of Business , vol.18 , Issue.2 , pp. 81-99
    • Hill, R.1
  • 11
    • 79957819617 scopus 로고    scopus 로고
    • Expectations of excellence in creative product: The views of senior creatives and advertising clients contrasted
    • Hill, R. & Phelan, S. (1999). Expectations of excellence in creative product: The views of senior creatives and advertising clients contrasted, Australasian Journal of Market Research, 7(1), pp. 33-47.
    • (1999) Australasian Journal of Market Research , vol.7 , Issue.1 , pp. 33-47
    • Hill, R.1    Phelan, S.2
  • 12
    • 84993032315 scopus 로고
    • The Calculus of Service Quality and Customer Satisfaction: Theoretical and Empirical Differentiation and Integration
    • T. A. Swartz, D. E. Bowen & S. W. Brown (Eds.), Greenwich CT: JAI Press Inc
    • Iacobucci, D., Grayson, K. A., & Ostrom, A. L. (1994). The Calculus of Service Quality and Customer Satisfaction: Theoretical and Empirical Differentiation and Integration. In T. A. Swartz, D. E. Bowen & S. W. Brown (Eds.), Advances in Services Marketing and Management (Vol. 3, pp. 1-67). Greenwich CT: JAI Press Inc.
    • (1994) Advances in Services Marketing and Management , vol.3 , pp. 1-67
    • Iacobucci, D.1    Grayson, K.A.2    Ostrom, A.L.3
  • 15
    • 0002416961 scopus 로고
    • Accord and Discord in Agency-Client Perceptions of Creativity
    • Michell, P. C. N. (1984). Accord and Discord in Agency-Client Perceptions of Creativity. Journal of Advertising Research, 24(5), 9-24.
    • (1984) Journal of Advertising Research , vol.24 , Issue.5 , pp. 9-24
    • Michell, P.C.N.1
  • 16
    • 0000172236 scopus 로고
    • Auditing of Agency-Client Relations
    • Michell, P. C. N. (1986). Auditing of Agency-Client Relations. Journal of Advertising Research, 26(6), 29-41.
    • (1986) Journal of Advertising Research , vol.26 , Issue.6 , pp. 29-41
    • Michell, P.C.N.1
  • 17
    • 0011534274 scopus 로고
    • Where Advertising Decisions are Really Made
    • Michell, P. C. N. (1988). Where Advertising Decisions are Really Made. European Journal of Marketing, 22(6), 5-18.
    • (1988) European Journal of Marketing , vol.22 , Issue.6 , pp. 5-18
    • Michell, P.C.N.1
  • 18
    • 0001940619 scopus 로고
    • Establishing the Causes of Disaffection in Agency-Client Relations
    • Michell, P. C. N., Cataquet, H., & Hague, S. (1992). Establishing the Causes of Disaffection in Agency-Client Relations. Journal of Advertising Research, 32(2), 41-48.
    • (1992) Journal of Advertising Research , vol.32 , Issue.2 , pp. 41-48
    • Michell, P.C.N.1    Cataquet, H.2    Hague, S.3
  • 21
    • 0000396442 scopus 로고
    • A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
    • Oliver, R. L. (1980). A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research, 17(November), 460-469.
    • (1980) Journal of Marketing Research , vol.17 , pp. 460-469
    • Oliver, R.L.1
  • 22
    • 0001899030 scopus 로고
    • A Conceptual Model of Service Quality and Service Satisfaction: Compatible Goals, Different Concepts
    • T. A. Swartz, D. E. Bowen, & S.W. Brown (Eds.), Greenwich CT: JAI Press Inc
    • Oliver, R. L. (1993). A Conceptual Model of Service Quality and Service Satisfaction: Compatible Goals, Different Concepts. In T. A. Swartz, D. E. Bowen, & S.W. Brown (Eds.), Advances in Services Marketing and Management (Volume 2, pp. 65-85). Greenwich CT: JAI Press Inc.
    • (1993) Advances in Services Marketing and Management , vol.2 , pp. 65-85
    • Oliver, R.L.1
  • 25
    • 32044469711 scopus 로고    scopus 로고
    • Comparison Standards in Consumer Satisfaction Formation: Involvement and Product Experience as Potential Moderators
    • Park, J. W., & Choi, J. (1998). Comparison Standards in Consumer Satisfaction Formation: Involvement and Product Experience as Potential Moderators. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 11, 28-39.
    • (1998) Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior , vol.11 , pp. 28-39
    • Park, J.W.1    Choi, J.2
  • 26
    • 0031540051 scopus 로고    scopus 로고
    • Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services
    • Patterson, P. G., Johnson, L. W., & Spreng, R. A. (1997). Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services. Journal of the Academy of Marketing Science, 25(1), 4-17.
    • (1997) Journal of the Academy of Marketing Science , vol.25 , Issue.1 , pp. 4-17
    • Patterson, P.G.1    Johnson, L.W.2    Spreng, R.A.3
  • 29
    • 0002219359 scopus 로고
    • Fifteen Years After Breaking Free: Services Then, Now and Beyond
    • T. A. Swartz, D. E. Bowen, & S. W. Brown (Eds.), Greenwich, CT: JAI Press Inc
    • Swartz, T. A., Bowen, D. E., & Brown, S. W. (1992). Fifteen Years After Breaking Free: Services Then, Now and Beyond. In T. A. Swartz, D. E. Bowen, & S. W. Brown (Eds.), Advances in Services Marketing and Management (Vol. 1, pp. 1-21). Greenwich, CT: JAI Press Inc.
    • (1992) Advances in Services Marketing and Management , vol.1 , pp. 1-21
    • Swartz, T.A.1    Bowen, D.E.2    Brown, S.W.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.