TQM and organisational culture: How do they link?

Total Quality Management and Business Excellence

Volumn 23, Issue 2, 2012, Pages 141-157

  Green, Trevor J ^a  

^a University Centre Business School   (United Kingdom)

Author keywords

Culture; Differentiation; Fragmentation; Integration; Pluralist; Total quality management; Unitarist

Indexed keywords

EID: 84859921172     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2012.647847     Document Type: Article

References (50)

1. Abraham, S., Spencer, M., & Monk, E. (1998). Total quality management: Applicability to law firms. International Journal of Quality and Reliability Management, 15(5), 541-554.
2. Alvesson, M., & Wilmott, H. (1996). Making sense of management. London: Sage.
3. Beer, M. (2003). Why total quality management programs do not persist: The role of management quality and implications for leading a TQM transformation. Decision Sciences, 34(4), 623-642.
4. Chung, Y., Hsu, Y., & Tsai, C. (2010). Research on the correlation between implementation strategies of TQM, organisational culture, TQM activities and operational performance in high tech firms. Informational Technology Journal, 9(8), 1696-1705.
5. Collins, J., & Porras, J. (2000). Built to last: Successful habits of visionary companies (3rd ed.). London: Random House.
6. Crosby, P. (1984). Quality is free. New York: McGraw Hill.
7. Dahlgaard, J., & Dahlgaard-Park, S. (2006). Lean production, six sigma quality, TQM and company culture. The TQM Magazine, 18(3), 263-281.
8. Dahlgaard, J., Pettersen, J., & Dahlgaard-Park, S. (2011). Quality and lean health care: A system for assessing and improving the health of healthcare organisations. Total Quality Management & Business Excellence, 22(6), 673-689.
9. Dahlgaard-Park, S., & Dahlgaard, J. (2007). Excellence-25 years evolution. Journal of Management History, 13(4), 371-393.
10. Deal, T., & Kennedy, A. (1982). Corporate culture: Rites and rituals of corporate life. Reading, MA: Addison-Wesley.
11. Denison, D. (1997). Corporate culture and organisational effectiveness. Ann Arbour, MI: Denison Consulting.
12. Dooley, K., & Flor, R. (1998). Perceptions of success and failure in TQM initiatives. Journal of Quality Management, 3(2), 157-174.
13. Elmuti, D., Kathawala, Y., & Manippallil, M. (1996). Are total quality management programmes in higher education worth the effort? International Journal of Quality, 13(6), 29-44.
14. Goffee, R., & Jones, G. (2001). Organisational culture: A sociological perspective. In C. Cooper, S. Cartwright, & P.C. Earley (Eds.), The international handbook of organisational culture and climate (pp. 3-16). Chichester: John Wiley and Sons Ltd.
15. Hackman, J., & Wageman, R. (1995). Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly, 40, 309-342.
16. Jenkins, S., Noon, M., & Lucio, M. (1995). Negotiating quality: The case of TQM in royal mail. Employee Relations, 17(3), 87-98.
17. Joss, R. (1994). What makes for successful TQM in the NHS? International Journal of Health Care Quality Assurance, 7(7), 4-9.
18. Kaplan, R., & Norton, D. (1996). The balanced scorecard. Boston, MA: Harvard Business School Press.
19. Kaplan, R., & Norton, D. (2001). The strategy focused organisation. Boston, MA: Harvard Business School Press.
20. Koch, J. (2003). TQM: Why is its impact in higher education so small? The TQM Magazine, 15(5), 325-333.
21. Kotter, J., & Heskett, J. (1992). Corporate culture and performance. New York: Free Press.
22. Kujala, J., & Lillrank, P. (2004). Total quality management as a cultural phenomenon. The Quality Management Journal, 11(4), 43-55.
23. Lewis, D. (1996). The organisational culture saga-from OD to TQM: A critical review of the literature. Part 2-applications. Leadership and Organisational Development Journal, 17(2), 9-16.
24. Lewis, W., Pun, K., & Lalla, T. (2006). Exploring soft versus hard factors for TQM implementation in small and medium sized enterprises. International Journal of Productivity and Performance Management, 55(7), 539-554.
25. Martin, J. (1992). Cultures in organisations: Three perspectives. Oxford: Oxford University Press.
26. Meyerson, M., & Martin, J. (1987). Cultural change: An integration of three different views. Journal of Management Studies, 24(6), 623-647.
27. Miller, D., & Hartwick, J. (2002). Spotting management fads. Harvard Business Review, 80(10), 26-27.
28. Morgan, C., & Murgatroyd, S. (1994). Total quality management in the public sector. Buckingham: Open University Press.
29. Oakland, J. (2004). Total quality management. London: Heinemann.
30. Oakland, J. (2011). Leadership and policy deployment: The backbone of TQM. Total Quality Management & Business Excellence, 22(5), 517-534.
31. Payne, R. (2000). Climate and culture: How close can they get? In N. Akanashy, C. Wilderom, &M. Peterson (Eds.), Handbook of organisational culture and climate (pp. 163-176). Thousand Oaks, CA: Sage.
32. Payne, R. (2001). A three dimensional framework for analysing and assessing culture/climate and its relevance to cultural change. In C. Cooper, S. Cartwright, & P.C. Earley (Eds.), The international handbook of organisational culture and climate (pp. 106-122). Chichester: John Wiley and Sons Ltd.
33. Peters, T., & Waterman, R. (1982). In search of excellence. New York: Harper & Row.
34. Powell, T. (1995). Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16, 15-37.
35. Prajogo, D., & Mcdermott, C. (2005). The relationship between total quality management practices and organisational culture. International Journal of Operations & Production Management, 25(11), 1101-1122.
36. Rad, A. (2006). The impact of organisational culture on the successful implementation of total quality management. The TQM Magazine, 18(6), 606-625.
37. Redman, T., & Grieves, J. (1999). Managing strategic change through TQM: Learning from failure. New Technology, Work and Employment, 14(1), 45-61.
38. Reger, R., Gustafson, L., Demarie, S., & Mullane, J. (1994). Reframing the organisation: Why implementing total quality is easier said than done. Academy of Management Review, 19(3), 565-584.
39. Schein, E. (1985). Organisational culture and leadership. San Francisco, CA: Jossey-Bass.
40. Shadur, M. (1995). Total quality-systems survive, cultures change. Long Range Planning, 28(2), 116-126.
41. Sila, I., & Ebrahimpour, M. (2002). An investigation of the total management survey based research published between 1989 and 2000. International Journal of Quality and Reliability Management, 19(7), 902-970.
42. Snape, E., Wilkinson, A., Marchington, M., & Redman, T. (1995). Managing human resources for TQM: Possibilities and pitfalls. Employee Relations, 17(3), 42-51.
43. Tata, J., & Prasad, S. (1998). Cultural and structural constraints on total quality management implementation. Total Quality Management, 9(8), 703-710.
44. Tenner, A., & Detoro, I. (1992). Total quality management: Three steps for continuous improvement. Reading, MA: Addison-Wesley.
45. Tobin, L.M. (1990). The new quality landscape: Total quality management. Journal of System Management, 41, 10-14.
46. Vouzas, F., & Psychogios, A. (2007). Assessing managers' awareness of TQM. The TQM Magazine, 19(1), 62-75.
47. Warwood, S., & Roberts, P. (2004). A survey of TQM success factors in the UK. Total Quality Management and Business Excellence, 15(8), 1109-1117.
48. Yasin, M., & Alavi, J. (1999). An analytical approach to determining the competitive advantage of TQM in health care. International Journal of Health Care Quality Assurance, 12(1), 18-24.
49. Yong, J., & Wilkinson, A. (1999). The state of total quality management: A review. The International Journal of Human Resource Management, 10(1), 137-161.
50. Zbaracki, M. (1998). The rhetoric and reality of total quality management. Administrative Science Quarterly, 43, 602-636.