-
1
-
-
0030548814
-
Development and validation of TQM implementation constructs
-
Ahire, S.L., Golhar, D. and Waller, M.A. (1996), "Development and validation of TQM implementation constructs", Decision Sciences, Vol. 27, pp. 23-56.
-
(1996)
Decision Sciences
, vol.27
, pp. 23-56
-
-
Ahire, S.L.1
Golhar, D.2
Waller, M.A.3
-
2
-
-
0011939750
-
Customer satisfaction, market share, and profitability: Findings from Sweden
-
July
-
Anderson, E.W., Fornell, C. and Lehmann, D.R. (1994), "Customer satisfaction, market share, and profitability: findings from Sweden", Journal of Marketing, Vol. 58, July, pp. 53-6.
-
(1994)
Journal of Marketing
, vol.58
, pp. 53-56
-
-
Anderson, E.W.1
Fornell, C.2
Lehmann, D.R.3
-
3
-
-
1642532517
-
Why total quality management programs do not persist: The role of management quality and implications for leading a TQM transformation
-
Beer, M. (2003), "Why total quality management programs do not persist: the role of management quality and implications for leading a TQM transformation", Decision Sciences, Vol. 34 No. 4, pp. 623-42.
-
(2003)
Decision Sciences
, vol.34
, Issue.4
, pp. 623-642
-
-
Beer, M.1
-
4
-
-
1442327456
-
TQM: A child takes a first few faltering steps
-
Benson, T. (1993), "TQM: a child takes a first few faltering steps", Industry Week, Vol. 242 No. 7, pp. 16-17.
-
(1993)
Industry Week
, vol.242
, Issue.7
, pp. 16-17
-
-
Benson, T.1
-
5
-
-
0004029028
-
-
McGraw-Hill New York, NY
-
Bounds, G.M., Yorks, L., Adams, M. and Ranney, G. (1994), Beyond Total Quality Management: Toward the Emerging Paradigm, McGraw-Hill, New York, NY.
-
(1994)
Beyond Total Quality Management: Toward the Emerging Paradigm
-
-
Bounds, G.M.1
Yorks, L.2
Adams, M.3
Ranney, G.4
-
6
-
-
0009300758
-
What's wrong with total quality management?
-
Boyett, J.H., Kearney, A.T. and Conn, H.P. (1992), "What's wrong with total quality management?", Tapping the Network Journal, Vol. 3 No. 1, pp. 10-14.
-
(1992)
Tapping the Network Journal
, vol.3
, Issue.1
, pp. 10-14
-
-
Boyett, J.H.1
Kearney, A.T.2
Conn, H.P.3
-
7
-
-
0142154276
-
Sustaining a quality initiative
-
Buch, K. and Rivers, D. (2002), "Sustaining a quality initiative", Strategic Direction, Vol. 18 No. 4, pp. 15-17.
-
(2002)
Strategic Direction
, vol.18
, Issue.4
, pp. 15-17
-
-
Buch, K.1
Rivers, D.2
-
8
-
-
0013210164
-
TQM reality check: It works, but it's not cheap or easy
-
Burrows, P. (1992), "TQM reality check: it works, but it's not cheap or easy", Electronic Business, Vol. 18, pp. 8-22.
-
(1992)
Electronic Business
, vol.18
, pp. 8-22
-
-
Burrows, P.1
-
9
-
-
0009978795
-
Keys to starting a TQM program
-
Caudron, S. (1993), "Keys to starting a TQM program", Personnel Journal, Vol. 72 No. 2, pp. 28-35.
-
(1993)
Personnel Journal
, vol.72
, Issue.2
, pp. 28-35
-
-
Caudron, S.1
-
10
-
-
0142154256
-
An approach to the evaluation of quality performance of the companies in Turkey
-
Cebeci, U. and Beskese, A. (2002), "An approach to the evaluation of quality performance of the companies in Turkey", Managerial Auditing Journal, Vol. 17 Nos 1/2, pp. 92-100.
-
(2002)
Managerial Auditing Journal
, vol.17
, Issue.12
, pp. 92-100
-
-
Cebeci, U.1
Beskese, A.2
-
11
-
-
33749985326
-
Quality that pays: Tailoring TQM for adhesives
-
Charles, R. (1993), "Quality that pays: tailoring TQM for adhesives", Adhesives Age, Vol. 36 No. 8, pp. 26-31.
-
(1993)
Adhesives Age
, vol.36
, Issue.8
, pp. 26-31
-
-
Charles, R.1
-
12
-
-
84986098739
-
Implications of organizational and individual learning for effective change management in education
-
Cicmil, S. and Kekäle, T. (1997), "Implications of organizational and individual learning for effective change management in education", The Journal of Workplace Learning, Vol. 9 No. 5, pp. 169-76.
-
(1997)
The Journal of Workplace Learning
, vol.9
, Issue.5
, pp. 169-176
-
-
Cicmil, S.1
Kekäle, T.2
-
13
-
-
0036464205
-
From design to action: Developing a corporate strategy
-
Crepin, D. (2002), "From design to action: developing a corporate strategy", Quality Progress, Vol. 35 No. 2, pp. 49-56.
-
(2002)
Quality Progress
, vol.35
, Issue.2
, pp. 49-56
-
-
Crepin, D.1
-
15
-
-
0003889222
-
-
McGraw-Hill New York, NY
-
Crosby, P. (1992), Quality Is Free, McGraw-Hill, New York, NY.
-
(1992)
Quality Is Free
-
-
Crosby, P.1
-
16
-
-
0003714811
-
-
7th ed. South-Western College Publishing, Thompson Learning Mason, OH
-
Cummings, T.G. and Worley, C.G. (2001), Organization Development and Change, 7th ed., South-Western College Publishing, Thompson Learning, Mason, OH.
-
(2001)
Organization Development and Change
-
-
Cummings, T.G.1
Worley, C.G.2
-
17
-
-
0034087769
-
Organizational culture and quality of health care
-
Davies, H.T., Nutley, S.M. and Mannion, R. (2000), "Organizational culture and quality of health care", Quality Health Care, Vol. 9, pp. 111-19.
-
(2000)
Quality Health Care
, vol.9
, pp. 111-119
-
-
Davies, H.T.1
Nutley, S.M.2
Mannion, R.3
-
18
-
-
0442279694
-
Total quality management critical success factors, a comparison: The UK versus the USA
-
Dayton, N.A. (2001), "Total quality management critical success factors, a comparison: the UK versus the USA", Total Quality Management, Vol. 12 No. 3, pp. 293-8.
-
(2001)
Total Quality Management
, vol.12
, Issue.3
, pp. 293-298
-
-
Dayton, N.A.1
-
19
-
-
0032386081
-
It seems to fill my head with ideas: A few thoughts on postmodernism, TQM, and BPR
-
De Cock, C. (1998), "It seems to fill my head with ideas: a few thoughts on postmodernism, TQM, and BPR", Journal of Management Inquiry, Vol. 7 No. 2, pp. 144-53.
-
(1998)
Journal of Management Inquiry
, vol.7
, Issue.2
, pp. 144-153
-
-
De Cock, C.1
-
22
-
-
0010612318
-
Management theory and total quality: Improving research and practice through theory development
-
Dean, J.W. and Bowen, D.E. (1994), "Management theory and total quality: improving research and practice through theory development", Academy of Management Review, Vol. 19, pp. 392-418.
-
(1994)
Academy of Management Review
, vol.19
, pp. 392-418
-
-
Dean, J.W.1
Bowen, D.E.2
-
23
-
-
0003964033
-
-
Center for Advanced Engineering Study, Massachusetts Institute of Technology Cambridge, MA
-
Deming, W.E. (1986), Out of the Crisis, Center for Advanced Engineering Study, Massachusetts Institute of Technology, Cambridge, MA.
-
(1986)
Out of the Crisis
-
-
Deming, W.E.1
-
24
-
-
0035529298
-
Total quality management implementation and competitive advantage: The role of structural control and exploration
-
Douglas, T. and Judge, W.Q. (2001), "Total quality management implementation and competitive advantage: the role of structural control and exploration", Academy of Management Journal, Vol. 44 No. 1, pp. 158-69.
-
(2001)
Academy of Management Journal
, vol.44
, Issue.1
, pp. 158-169
-
-
Douglas, T.1
Judge, W.Q.2
-
25
-
-
21144478116
-
The 1993 state of US total quality management: A Baldrige examiner's perspective
-
Easton, G.S. (1993), "The 1993 state of US total quality management: a Baldrige examiner's perspective", California Management Review, Vol. 35 No. 3, pp. 32-54.
-
(1993)
California Management Review
, vol.35
, Issue.3
, pp. 32-54
-
-
Easton, G.S.1
-
26
-
-
33750016733
-
A comparison of values espoused by quality and other managers
-
Entrekin, L.V. and Pearson, C.A. (1995), "A comparison of values espoused by quality and other managers", Asia Pacific Journal of Human Resources, Vol. 33 No. 3, pp. 130-9.
-
(1995)
Asia Pacific Journal of Human Resources
, vol.33
, Issue.3
, pp. 130-139
-
-
Entrekin, L.V.1
Pearson, C.A.2
-
27
-
-
0642327234
-
Beyond TQM: Creating the high performance business
-
Erickson, T.J. (1992), "Beyond TQM: creating the high performance business", Management Review, Vol. 5, pp. 58-60.
-
(1992)
Management Review
, vol.5
, pp. 58-60
-
-
Erickson, T.J.1
-
28
-
-
0028407455
-
Improving the odds of TQM's success
-
Eskildson, L. (1994), "Improving the odds of TQM's success", Quality Progress, Vol. 27 No. 4, pp. 61-3.
-
(1994)
Quality Progress
, vol.27
, Issue.4
, pp. 61-63
-
-
Eskildson, L.1
-
29
-
-
0036059373
-
Penn states commitment to quality improvement
-
Everett, C. (2002), "Penn states commitment to quality improvement", Quality Progress, Vol. 35 No. 1, pp. 44-9.
-
(2002)
Quality Progress
, vol.35
, Issue.1
, pp. 44-49
-
-
Everett, C.1
-
31
-
-
0004294609
-
-
John Wiley & Sons New York, NY
-
Flood, R.L. (1993), Beyond TQM, John Wiley & Sons, New York, NY.
-
(1993)
Beyond TQM
-
-
Flood, R.L.1
-
32
-
-
0028401194
-
A framework for quality management research and an associated measurement instrument
-
Flyn, B., Schroeder, R. and Sakakibara, S. (1994), "A framework for quality management research and an associated measurement instrument", Journal of Operations Management, Vol. 11, pp. 339-66.
-
(1994)
Journal of Operations Management
, vol.11
, pp. 339-366
-
-
Flyn, B.1
Schroeder, R.2
Sakakibara, S.3
-
33
-
-
0344406274
-
Evaluating implementation of quality management systems in a teaching hospital's clinical departments
-
François, P., Peyrin, J.C., Touboul, M., Labarere, J., Reverdy, T. and Vinck, D. (2003), "Evaluating implementation of quality management systems in a teaching hospital's clinical departments", International Journal of Quality Health Care, Vol. 15 No. 1, pp. 47-55.
-
(2003)
International Journal of Quality Health Care
, vol.15
, Issue.1
, pp. 47-55
-
-
François, P.1
Peyrin, J.C.2
Touboul, M.3
Labarere, J.4
Reverdy, T.5
Vinck, D.6
-
34
-
-
0003220323
-
Total quality is termed only partial success
-
October 1
-
Fuchsberg, G. (1992), "Total quality is termed only partial success", The Wall Street Journal, October 1.
-
(1992)
The Wall Street Journal
-
-
Fuchsberg, G.1
-
36
-
-
0031353797
-
People empowerment: The key to TQM success
-
Gatchalian, M. (1997), "People empowerment: the key to TQM success", The TQM Magazine, Vol. 9 No. 6, pp. 429-33.
-
(1997)
The TQM Magazine
, vol.9
, Issue.6
, pp. 429-433
-
-
Gatchalian, M.1
-
37
-
-
0032018046
-
Do TQM interventions change management culture? Findings and implications
-
Gerowitz, M.B. (1998), "Do TQM interventions change management culture? Findings and implications", Quality Management in Health Care, Vol. 6, pp. 1-11.
-
(1998)
Quality Management in Health Care
, vol.6
, pp. 1-11
-
-
Gerowitz, M.B.1
-
38
-
-
0029990440
-
Top management culture and performance in Canadian, UK and US hospitals
-
Gerowitz, M.B., Lemieux-Charles, L. and Heginbothan, C. (1996), "Top management culture and performance in Canadian, UK and US hospitals", Health Services Management Res, Vol. 9, pp. 69-78.
-
(1996)
Health Services Management Res
, vol.9
, pp. 69-78
-
-
Gerowitz, M.B.1
Lemieux-Charles, L.2
Heginbothan, C.3
-
39
-
-
0011755412
-
Achieving the organizational change necessary for successful TQM
-
Glover, J. (1993), "Achieving the organizational change necessary for successful TQM", International Journal of Quality & Reliability Management, Vol. 10 No. 6, pp. 47-64.
-
(1993)
International Journal of Quality & Reliability Management
, vol.10
, Issue.6
, pp. 47-64
-
-
Glover, J.1
-
40
-
-
0038003524
-
A systemic view of organizational change and TQM
-
Guangming, C., Clarke, S. and Lehaney, B. (2000), "A systemic view of organizational change and TQM", The TQM Magazine, Vol. 12 No. 3, pp. 186-93.
-
(2000)
The TQM Magazine
, vol.12
, Issue.3
, pp. 186-193
-
-
Guangming, C.1
Clarke, S.2
Lehaney, B.3
-
41
-
-
1542526112
-
Enablers of total quality management implementation on manufacturing: A case study
-
Gunasekaran, A. (1999), "Enablers of total quality management implementation on manufacturing: a case study", Total Quality Management, Vol. 10 No. 7, pp. 987-96.
-
(1999)
Total Quality Management
, vol.10
, Issue.7
, pp. 987-996
-
-
Gunasekaran, A.1
-
42
-
-
0345851249
-
Total quality management: Empirical, conceptual, and practical issues
-
Hackman, J.R. and Wageman, R. (1995), "Total quality management: empirical, conceptual, and practical issues", Administrative Science Quarterly, Vol. 40, pp. 309-42.
-
(1995)
Administrative Science Quarterly
, vol.40
, pp. 309-342
-
-
Hackman, J.R.1
Wageman, R.2
-
43
-
-
0027654849
-
A resource dependence view of just-in-time purchasing
-
Handfield, R.B. (1993), "A resource dependence view of just-in-time purchasing", Journal of Operations Management, Vol. 11, pp. 289-311.
-
(1993)
Journal of Operations Management
, vol.11
, pp. 289-311
-
-
Handfield, R.B.1
-
44
-
-
0031232717
-
Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards
-
Hendricks, K.B. and Singhal, V.R. (1997), "Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards", Management Science, Vol. 43 No. 9, pp. 1258-74.
-
(1997)
Management Science
, vol.43
, Issue.9
, pp. 1258-1274
-
-
Hendricks, K.B.1
Singhal, V.R.2
-
45
-
-
0036464203
-
Sustainability: Enlarging quality's mission
-
Hitchcock, D. and Willard, M. (2002), "Sustainability: enlarging quality's mission", Quality Progress, Vol. 35 No. 2, pp. 43-8.
-
(2002)
Quality Progress
, vol.35
, Issue.2
, pp. 43-48
-
-
Hitchcock, D.1
Willard, M.2
-
46
-
-
0028715393
-
Developing a TQM excellence model
-
Ho, S.K. and Fung, C.K. (1994), "Developing a TQM excellence model", The TQM Magazine, Vol. 6 No. 6, pp. 24-30.
-
(1994)
The TQM Magazine
, vol.6
, Issue.6
, pp. 24-30
-
-
Ho, S.K.1
Fung, C.K.2
-
48
-
-
0006815959
-
Do Americans have their minds set against TQM?
-
Hubiak, W.A. and O'Donnell, S.J. (1996), "Do Americans have their minds set against TQM?", National Productivity Review, Vol. 15, pp. 19-20.
-
(1996)
National Productivity Review
, vol.15
, pp. 19-20
-
-
Hubiak, W.A.1
O'Donnell, S.J.2
-
53
-
-
0003680454
-
Total quality management process: A systematic approach
-
Carfax Publishing Abingdon
-
Kanji, G.K. and Asher, M. (1993), "Total quality management process: a systematic approach", Advances in Total Quality Management Series, Carfax Publishing, Abingdon.
-
(1993)
Advances in Total Quality Management Series
-
-
Kanji, G.K.1
Asher, M.2
-
54
-
-
0442326063
-
Total quality management in UK higher education institutions
-
Kanji, G.K. and Tambi, A.M. (1999), "Total quality management in UK higher education institutions", Total Quality Management, Vol. 10 No. 1, pp. 129-53.
-
(1999)
Total Quality Management
, vol.10
, Issue.1
, pp. 129-153
-
-
Kanji, G.K.1
Tambi, A.M.2
-
55
-
-
0002808527
-
Total quality management in the global marketplace: The impact of national culture on TQM implementation
-
Katz, J.P., Krumwiede, D.W. and de Czege, M.W. (1998), "Total quality management in the global marketplace: the impact of national culture on TQM implementation", International Journal of Management, Vol. 15 No. 3, pp. 349-56.
-
(1998)
International Journal of Management
, vol.15
, Issue.3
, pp. 349-356
-
-
Katz, J.P.1
Krumwiede, D.W.2
De Czege, M.W.3
-
56
-
-
0142247490
-
TQM: Is it forging ahead or falling behind?
-
Kendrick, J.J. (1993), "TQM: is it forging ahead or falling behind?", Quality, Vol. 32 No. 5, p. 13.
-
(1993)
Quality
, vol.32
, Issue.5
, pp. 13
-
-
Kendrick, J.J.1
-
57
-
-
0002091844
-
Beyond teams and empowerment: A counterpoint to two common precepts in TQM
-
Korukonda, A.R., Watson, J.G. and Rajkumar, T.M. (1999), "Beyond teams and empowerment: a counterpoint to two common precepts in TQM", SAM Advanced Management Journal, Vol. 64 No. 1, pp. 29-36.
-
(1999)
SAM Advanced Management Journal
, vol.64
, Issue.1
, pp. 29-36
-
-
Korukonda, A.R.1
Watson, J.G.2
Rajkumar, T.M.3
-
58
-
-
0032093398
-
Understanding the relationship of top management personality to TQM implementation
-
Krumwiede, D.W., Sheu, C. and Lavelle, J. (1998), "Understanding the relationship of top management personality to TQM implementation", Production and Inventory Management Journal, Vol. 39 No. 2, pp. 6-10.
-
(1998)
Production and Inventory Management Journal
, vol.39
, Issue.2
, pp. 6-10
-
-
Krumwiede, D.W.1
Sheu, C.2
Lavelle, J.3
-
59
-
-
33644598564
-
Total quality management as a cultural phenomenon
-
Kujala, J. and Lillrank, P. (2004), "Total quality management as a cultural phenomenon", QMJ, Vol. 11 No. 4, pp. 43-55.
-
(2004)
QMJ
, vol.11
, Issue.4
, pp. 43-55
-
-
Kujala, J.1
Lillrank, P.2
-
60
-
-
1542532485
-
Quality management and business performance in hospitals: A search for success parameters
-
Kunst, P. and Lemmink, J. (2000), "Quality management and business performance in hospitals: a search for success parameters", Total Quality Management, Vol. 11 No. 8, pp. 1123-33.
-
(2000)
Total Quality Management
, vol.11
, Issue.8
, pp. 1123-1133
-
-
Kunst, P.1
Lemmink, J.2
-
61
-
-
0031077753
-
TQM within Fortune 500 corporations
-
Lackritz, J.R. (1997), "TQM within Fortune 500 corporations", Quality Progress, Vol. 30 No. 2, pp. 69-72.
-
(1997)
Quality Progress
, vol.30
, Issue.2
, pp. 69-72
-
-
Lackritz, J.R.1
-
62
-
-
0005600106
-
Organisational culture and control
-
Berry, A. Broadbent, J. Otley, D. Macmillan London
-
Langfield-Smith, K. (1995), "Organisational culture and control", in Berry, A., Broadbent, J. and Otley, D. (Eds), Management Control: Theories, Issues and Practices, Macmillan, London.
-
(1995)
Management Control: Theories, Issues and Practices
-
-
Langfield-Smith, K.1
-
63
-
-
0034892715
-
The soft foundation of the critical success factors on TQM implementation in Malaysia
-
Lau, H. and Idris, M. (2001), "The soft foundation of the critical success factors on TQM implementation in Malaysia", The TQM Magazine, Vol. 13 No. 1, pp. 51-60.
-
(2001)
The TQM Magazine
, vol.13
, Issue.1
, pp. 51-60
-
-
Lau, H.1
Idris, M.2
-
64
-
-
33750003544
-
-
Jossey-Bass Publisher San Francisco, CA
-
Lawler, E., Mohrman, S.A. and Ledford, G.E. (1995), Creating High Performance Management in Fortune 1000 Companies, Jossey-Bass Publisher, San Francisco, CA.
-
(1995)
Creating High Performance Management in Fortune 1000 Companies
-
-
Lawler, E.1
Mohrman, S.A.2
Ledford, G.E.3
-
65
-
-
0003530442
-
-
Jossey-Bass San Francisco, CA
-
Lawler, E., Mohrman, S.A. and Ledford, E. Jr (1998), Strategies for High Performance Organizations: Employee Involvement, TQM and Reengineering Programs in Fortune 1000 Corporations, Jossey-Bass, San Francisco, CA.
-
(1998)
Strategies for High Performance Organizations: Employee Involvement, TQM and Reengineering Programs in Fortune 1000 Corporations
-
-
Lawler, E.1
Mohrman, S.A.2
Jr, L.E.3
-
66
-
-
84986076992
-
TQM and BPR: Symboisis and a new approach for integration
-
Lee, S.M. and Asllani, A. (1997), "TQM and BPR: symboisis and a new approach for integration", Management Decision, Vol. 35 No. 6, pp. 409-16.
-
(1997)
Management Decision
, vol.35
, Issue.6
, pp. 409-416
-
-
Lee, S.M.1
Asllani, A.2
-
67
-
-
0442326761
-
Quality management initiatives in Hong Kong's banking industry: A longitudinal study
-
Li, E., Zhao, X. and Lee, T.S. (2001), "Quality management initiatives in Hong Kong's banking industry: a longitudinal study", Total Quality Management, Vol. 12 No. 4, pp. 451-68.
-
(2001)
Total Quality Management
, vol.12
, Issue.4
, pp. 451-468
-
-
Li, E.1
Zhao, X.2
Lee, T.S.3
-
68
-
-
0142247454
-
A business excellence approach to generic benchmarking in SMEs
-
McAdam, R. and Kelly, M. (2002), "A business excellence approach to generic benchmarking in SMEs", Benchmarking: An International Journal, Vol. 9 No. 1, pp. 7-27.
-
(2002)
Benchmarking: An International Journal
, vol.9
, Issue.1
, pp. 7-27
-
-
McAdam, R.1
Kelly, M.2
-
69
-
-
0032294937
-
Total quality management: Origins and evolution of the term
-
Martinez-Lorente, A., Dewhurst, F. and Dale, B. (1998), "Total quality management: origins and evolution of the term", The TQM Magazine, Vol. 10 No. 6, pp. 378-86.
-
(1998)
The TQM Magazine
, vol.10
, Issue.6
, pp. 378-386
-
-
Martinez-Lorente, A.1
Dewhurst, F.2
Dale, B.3
-
70
-
-
33750031435
-
A critical analysis of total quality management implementation
-
Mehra, S., Sirias, D. and Hoffman, J. (1998), "A critical analysis of total quality management implementation", International Journal of Applied Quality Management, Vol. 1 No. 1, pp. 12-26.
-
(1998)
International Journal of Applied Quality Management
, vol.1
, Issue.1
, pp. 12-26
-
-
Mehra, S.1
Sirias, D.2
Hoffman, J.3
-
71
-
-
0027927356
-
Creating TQM organizations
-
January
-
Merron, K. (1994), "Creating TQM organizations", Quality Progress, Vol. 27, January, pp. 51-4.
-
(1994)
Quality Progress
, vol.27
, pp. 51-54
-
-
Merron, K.1
-
72
-
-
33749997077
-
TQM critical success factors for construction firms
-
Metri, B.A. (2005), "TQM critical success factors for construction firms", Management, Vol. 10 No. 2, pp. 61-72.
-
(2005)
Management
, vol.10
, Issue.2
, pp. 61-72
-
-
Metri, B.A.1
-
74
-
-
26944476723
-
A survey of total quality management in Iran: Barriers to successful implementation in health care organizations
-
Mosadeghrad, A.M. (2005), "A survey of total quality management in Iran: barriers to successful implementation in health care organizations", Leadership in Health Services, Vol. 18 No. 3, pp. xii-xxxiv.
-
(2005)
Leadership in Health Services
, vol.18
, Issue.3
-
-
Mosadeghrad, A.M.1
-
75
-
-
0442317831
-
Lessons learned from unsuccessful transfers of managerial techniques: Cultural impediments to the transfer of TQM practices
-
Nasierowski, W. and Coleman, D.F. (1997), "Lessons learned from unsuccessful transfers of managerial techniques: cultural impediments to the transfer of TQM practices", International Journal of Management, Vol. 14 No. 1, pp. 29-37.
-
(1997)
International Journal of Management
, vol.14
, Issue.1
, pp. 29-37
-
-
Nasierowski, W.1
Coleman, D.F.2
-
79
-
-
84989040364
-
Total quality management as competitive advantage: A review and empirical study
-
Powell, T.C. (1995), "Total quality management as competitive advantage: a review and empirical study", Strategic Management Journal, Vol. 16, pp. 15-37.
-
(1995)
Strategic Management Journal
, vol.16
, pp. 15-37
-
-
Powell, T.C.1
-
80
-
-
0442295587
-
Cultural influences on total quality management adoption in Chinese enterprises: An empirical study
-
Pun, K.F. (2001), "Cultural influences on total quality management adoption in Chinese enterprises: an empirical study", Total Quality Management, Vol. 12 No. 3, pp. 323-42.
-
(2001)
Total Quality Management
, vol.12
, Issue.3
, pp. 323-342
-
-
Pun, K.F.1
-
81
-
-
1542524907
-
Critical factors in quality management and guidelines for self-assessement: The case of Singapore
-
Quazi, H.A., Jemangin, J., Kit, J.W. and Lee, C. (1998), "Critical factors in quality management and guidelines for self-assessement: the case of Singapore", Total Quality Management, Vol. 9 No. 1, pp. 35-55.
-
(1998)
Total Quality Management
, vol.9
, Issue.1
, pp. 35-55
-
-
Quazi, H.A.1
Jemangin, J.2
Kit, J.W.3
Lee, C.4
-
82
-
-
0010841619
-
Baldrige award winners identify the essential activities of a successful quality process
-
January
-
Ramirez, C. and Loney, T. (1993), "Baldrige award winners identify the essential activities of a successful quality process", Quality Digest, January, pp. 38-40.
-
(1993)
Quality Digest
, pp. 38-40
-
-
Ramirez, C.1
Loney, T.2
-
83
-
-
1542526094
-
A framework for international quality management research: Development and validation of a measurement instrument
-
Rao, S.S., Solis, L.E. and Raghunathan, T.S. (1999), "A framework for international quality management research: development and validation of a measurement instrument", Total Quality Management, Vol. 10 No. 7, pp. 1047-75.
-
(1999)
Total Quality Management
, vol.10
, Issue.7
, pp. 1047-1075
-
-
Rao, S.S.1
Solis, L.E.2
Raghunathan, T.S.3
-
84
-
-
0442325256
-
TQM implementation in health care organizations
-
Rivers, P.A. and Bae, S. (1999), "TQM implementation in health care organizations", Total Quality Management, Vol. 10 No. 2, pp. 281-9.
-
(1999)
Total Quality Management
, vol.10
, Issue.2
, pp. 281-289
-
-
Rivers, P.A.1
Bae, S.2
-
85
-
-
0026175983
-
The process of total quality management in health care
-
Sahney, V.K. and Warden, G.L. (1991), "The process of total quality management in health care", Frontiers Health Serv. Manage., Vol. 7, pp. 2-40.
-
(1991)
Frontiers Health Serv. Manage.
, vol.7
, pp. 2-40
-
-
Sahney, V.K.1
Warden, G.L.2
-
86
-
-
0034227734
-
Obstacles to implementing quality
-
Salegna, G. and Fazel, F. (2000), "Obstacles to implementing quality", Quality Progress, Vol. 33 No. 7, pp. 53-7.
-
(2000)
Quality Progress
, vol.33
, Issue.7
, pp. 53-57
-
-
Salegna, G.1
Fazel, F.2
-
87
-
-
84962968942
-
An instrument for measuring the critical factors of quality management
-
Saraph, J.V., Benson, P.G. and Schroeder, R.G. (1989), "An instrument for measuring the critical factors of quality management", Decision Sciences, Vol. 20 No. 4, pp. 810-29.
-
(1989)
Decision Sciences
, vol.20
, Issue.4
, pp. 810-829
-
-
Saraph, J.V.1
Benson, P.G.2
Schroeder, R.G.3
-
90
-
-
0006751070
-
Total quality management cuts a broad swathe - Through manufacturing and beyond
-
Schonberger, R. (1992), "Total quality management cuts a broad swathe - through manufacturing and beyond", Organizational Dynamics, Vol. 21 No. 4, pp. 16-27.
-
(1992)
Organizational Dynamics
, vol.21
, Issue.4
, pp. 16-27
-
-
Schonberger, R.1
-
91
-
-
0039618770
-
The quest for quality excellence: Lessons from the Malcolm Baldrige Quality Award
-
Shetty, Y.K. (1993), "The quest for quality excellence: lessons from the Malcolm Baldrige Quality Award", SAM Advanced Management Journal, Vol. 8, Spring, pp. 34-40.
-
(1993)
SAM Advanced Management Journal
, vol.8
, pp. 34-40
-
-
Shetty, Y.K.1
-
92
-
-
0442311203
-
An empirical study of key elements of total quality-based performance measurement systems: A case study approach in service industry
-
Sinclair, D. and Zairi, M. (2001), "An empirical study of key elements of total quality-based performance measurement systems: a case study approach in service industry", Total Quality Management, Vol. 12 No. 4, pp. 535-50.
-
(2001)
Total Quality Management
, vol.12
, Issue.4
, pp. 535-550
-
-
Sinclair, D.1
Zairi, M.2
-
93
-
-
0012487571
-
A concept model for total quality management in service organizations
-
Sureshchandar, G.S., Rajendran, C.K. and Anantharaman, R.N. (2001), "A concept model for total quality management in service organizations", Total Quality Management, Vol. 12 No. 3, pp. 343-63.
-
(2001)
Total Quality Management
, vol.12
, Issue.3
, pp. 343-363
-
-
Sureshchandar, G.S.1
Rajendran, C.K.2
Anantharaman, R.N.3
-
94
-
-
22444454142
-
Cultural and structural constraints on total quality management implementation
-
Tata, J. and Prasad, S. (1998), "Cultural and structural constraints on total quality management implementation", Total Quality Management, Vol. 9 No. 8, pp. 703-10.
-
(1998)
Total Quality Management
, vol.9
, Issue.8
, pp. 703-710
-
-
Tata, J.1
Prasad, S.2
-
95
-
-
0030650277
-
A review of total quality management in practice: Understanding the fundamentals through examples of best practice applications, part 1
-
Thiagarajan, T. and Zairi, M. (1997), "A review of total quality management in practice: understanding the fundamentals through examples of best practice applications, part 1", The TQM Magazine, Vol. 9 No. 4, pp. 270-86.
-
(1997)
The TQM Magazine
, vol.9
, Issue.4
, pp. 270-286
-
-
Thiagarajan, T.1
Zairi, M.2
-
96
-
-
0002601115
-
Common barriers to implementation and development of a TQM program
-
Whalen, M.J. and Rahim, M.A. (1994), "Common barriers to implementation and development of a TQM program", Industrial Management, Vol. 36 No. 2, pp. 19-22.
-
(1994)
Industrial Management
, vol.36
, Issue.2
, pp. 19-22
-
-
Whalen, M.J.1
Rahim, M.A.2
-
97
-
-
0003554431
-
-
Institute of Personnel and Development London
-
Williams, A., Dobson, P. and Walters, M. (1996), Changing Culture: New Organizational Approaches, Institute of Personnel and Development, London.
-
(1996)
Changing Culture: New Organizational Approaches
-
-
Williams, A.1
Dobson, P.2
Walters, M.3
-
98
-
-
0003463029
-
-
Massachusetts Institute of Technology, Rawson Associates New York, NY
-
Womack, J.P., Jones, D.T. and Roos, D. (1990), The Machine That Changed the World, Massachusetts Institute of Technology, Rawson Associates, New York, NY.
-
(1990)
The Machine That Changed the World
-
-
Womack, J.P.1
Jones, D.T.2
Roos, D.3
-
99
-
-
21144465881
-
A framework for successful adoption and performance of Japanese manufacturing practices in the United States
-
Young, S.M. (1992), "A framework for successful adoption and performance of Japanese manufacturing practices in the United States", Academy of Management Review, Vol. 17 No. 4, pp. 677-700.
-
(1992)
Academy of Management Review
, vol.17
, Issue.4
, pp. 677-700
-
-
Young, S.M.1
-
100
-
-
0642343658
-
The impact of total quality management on firms' responsiveness: An empirical analysis
-
Youssef, M.A., Boyd, J. and Williams, E. (1996), "The impact of total quality management on firms' responsiveness: an empirical analysis", Total Quality Management, Vol. 7 No. 1, pp. 127-44.
-
(1996)
Total Quality Management
, vol.7
, Issue.1
, pp. 127-144
-
-
Youssef, M.A.1
Boyd, J.2
Williams, E.3
-
102
-
-
0002051488
-
Benchmarking critical factors for TQM: Part I: Theory and foundation
-
Zairi, M. and Youssef, M.A. (1995), "Benchmarking critical factors for TQM: part I: theory and foundation", Benchmarking for Quality Management & Technology, Vol. 2 No. 1, pp. 5-20.
-
(1995)
Benchmarking for Quality Management & Technology
, vol.2
, Issue.1
, pp. 5-20
-
-
Zairi, M.1
Youssef, M.A.2
-
103
-
-
0009955159
-
An instrument for measuring TQM implementation for Chinese manufacturing companies
-
Zhang, Z., Waszink, A. and Wijngaard, J. (2000), "An instrument for measuring TQM implementation for Chinese manufacturing companies", International Journal of Quality & Reliability Management, Vol. 17 No. 7, pp. 730-55.
-
(2000)
International Journal of Quality & Reliability Management
, vol.17
, Issue.7
, pp. 730-755
-
-
Zhang, Z.1
Waszink, A.2
Wijngaard, J.3
-
106
-
-
0032678422
-
An instrument for measuring total quality management implementation in manufacturing-based business units in India
-
Joseph, L., Rajendran, N.C. and Kamalanabhan, T.J. (1999), "An instrument for measuring total quality management implementation in manufacturing-based business units in India", International Journal of Production Research, Vol. 37, pp. 2201-15.
-
(1999)
International Journal of Production Research
, vol.37
, pp. 2201-2215
-
-
Joseph, L.1
Rajendran, N.C.2
Kamalanabhan, T.J.3
-
107
-
-
0034970146
-
Evaluation of 60 continuous quality improvement projects in French hospitals'
-
Magurez, G., Erbault, M., Terra, J.L., Maisonneuve, H. and Matillon, Y.E. (2001), "Evaluation of 60 continuous quality improvement projects in French hospitals'", International Journals of Quality in Health Care, Vol. 13 No. 2, pp. 89-97.
-
(2001)
International Journals of Quality in Health Care
, vol.13
, Issue.2
, pp. 89-97
-
-
Magurez, G.1
Erbault, M.2
Terra, J.L.3
Maisonneuve, H.4
Matillon, Y.E.5
-
110
-
-
0003955227
-
-
John Wiley & Sons New York, NY
-
Rao, A., Carr, L., Dambolena, I., Kopp, R., Martin, J., Rafii, F. and Schlesinger, P. (1996), Total Quality Management: A Cross-functional Perspective, John Wiley & Sons, New York, NY.
-
(1996)
Total Quality Management: A Cross-functional Perspective
-
-
Rao, A.1
Carr, L.2
Dambolena, I.3
Kopp, R.4
Martin, J.5
Rafii, F.6
Schlesinger, P.7
-
111
-
-
5644246654
-
A survey of TQM success factors in the UK
-
Warwood, S.J. and Roberts, P.A. (2004), "A survey of TQM success factors in the UK", Total Quality Management and Business Excellence, Vol. 15 No. 8, pp. 1109-17.
-
(2004)
Total Quality Management and Business Excellence
, vol.15
, Issue.8
, pp. 1109-1117
-
-
Warwood, S.J.1
Roberts, P.A.2
|